Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,180 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 25th May 2026

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was recently in the uneviable position of finding out that one of my longest known friends had unexpectidly passed away, and did I know that I was the exegutor of his will? Which I didnt. Thankfully, he had already completed his cremation package, with Pure Cremations, which I am glad that he had, which eased the burden a little of sorting out the rest of his estate. I had never been in this position or knowing what I had to do, but after making a call, everything was much simpler. I can honestly say, that dealing with Molly made things so much easier for me, which is somethng I will always be grateful to her for. She was kind, considerate, extremely compasionate. I honestly cant say enough superlatives to praise her (and Pure cremations) for what she done and guiding me through the process - she was a shining star for me, in a very dark time. Whether on the phone, or via email, I was in direct contact with one person, who knew me and my friend. I cant comprhend doing a job like this and the personal skills which it takes to do this as a job, so I take my hat off to you Molly, you truly are a special person, and I cant thank you enough for you what you done, helping me in my time of need.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We're pleased that Molly was able to guide you through the arrangements with care. It's great hearing that she was a “shining star” for you and that her support made such a difference. Best wishes, Pure Team

Posted 3 months ago

“Everything taken care of by very kind, and professional people.”

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Posted 3 months ago

Thank you for your 5-star rating. It’s wonderful to hear that our team could help with kindness and professionalism. Take care, Pure Team

Posted 3 months ago

“I am not good with new technology in spite of this Pure Cremation got through the problem.”

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Posted 3 months ago

Thank you for your positive feedback. We’re so glad we could help you navigate everything and make things easier during this time. Best wishes, Pure Team

Posted 3 months ago

“The phone call to pure cremation when my mom passed was the first contact I had with them, from the beginning I was overwhelmed with their compassion and professionalism in looking after mom. They took care of her from the hospital, right through to bringing her ashes back to me in person and kept me informed every step of the way. I have nothing but praise and gratitude for how they looked after mom and myself.”

Helpful Report

Posted 3 months ago

We are so grateful you took the time to share this. It means a lot to know that our team could provide support and care when it mattered most, and that you felt informed and looked after throughout. Thank you for trusting us with your mum’s care and for your kind words. All the best, Pure Team

Posted 3 months ago

“I cannot fault Pure Cremation in any way. I found everyone that I spoke to, to be respectful, sympathetic and kept me informed regarding my Mother's Cremation.”

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Posted 3 months ago

Thank you for sharing your experience, Ann. We’re glad to hear that you felt supported and kept informed about the arrangements. All the best, Pure Team

Posted 3 months ago

“From the initial contact to the final delivery of our loved ones ashes, Pure Cremation has provided an excellent service. All contact has been respectful and supportive and make a very stressful time so much easier. I can wholeheartedly recommend them to anyone who needs this service.”

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Posted 3 months ago

Thank you, David. We’re so glad to hear that you felt supported and that the service helped ease a very difficult time. Your recommendations are also greatly appreciated. All the best, Pure Team

Posted 3 months ago

“Pure Cremation were absolutely brilliant. They took care of everything and kept the family informed all through the process.”

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Posted 3 months ago

Thank you for taking the time to leave a review. It's great to know that you all felt informed about the arrangements and what was happening at each stage. Best wishes, Pure Team

Posted 3 months ago

“Pure Cremation offered us total peace of mind during a very difficult loss. From the initial collection through to the safe delivery of Dad’s ashes, everything was handled with the utmost care, dignity, and professionalism. The team were incredibly kind, thoughtful, and compassionate throughout the committal process, keeping us informed at every stage and making what felt overwhelming much easier to manage. We are truly grateful for their sensitivity and support during such a challenging time.”

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Posted 3 months ago

We are truly grateful for your thoughtful words. Knowing that our team could provide reassurance and handle every step with care and dignity means a great deal to us. It is important to us that families feel supported and kept informed throughout, and we are glad this helped make an overwhelming time feel more manageable. Thank you for trusting us to look after your dad and for taking the time to share your experience. All the best Pure Team

Posted 3 months ago

“Pure Cremations are extremely good. Not only do they keep you updated with events as they happen, but their follow-up team are good, too. Audrey came with my husband's ashes and she stayed with me, not rushing off, although she had a very long journey in front of her. She stayed for a lovely chat, just to make sure I was alright. How kind and thoughtful was that? Thank you, Pure Cremations and thank you, Audrey.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review. It's lovely to hear that Audrey provided such compassionate support when returning your husband's ashes home. We'll be sure to pass on your kind words to Audrey and the team. Kindest regards, Pure Team

Posted 3 months ago

“Couldn't ask for better service.”

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Posted 3 months ago

Thank you ever so much, Valerie. It's good to know that we could provide you with the very best service. Kindest regards, Pure Team

Posted 3 months ago

“Pure Cremations were absolutley professional from start to finsh, from my first contact to my last, going through one of the sadest moments of my life and the difficulties they were there to listen and understand. Kirsty & Gail in Edinburgh branch and Iian who brought my brother's ashes to me, many thanks.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We’re glad to hear that you found our team professional and supportive during this time. We'll share your feedback with Ian, Gail and Kristy personally. Best wishes, Pure Team

Posted 3 months ago

“Pure cremation were very efficient, empathetic and easy to deal with at a time which was very difficult for us, mum had passed away and Dad was in hospital so unfortunately I had to make the arrangements. Pure Cremation took over and their help was invaluable. Everything was taken care of speedily and efficiently.”

Helpful Report

Posted 3 months ago

Thank you for sharing this. We are really glad our team could step in and take the pressure off you at such a tough time, especially while supporting both your mum and your dad. It means a great deal to know the care, empathy and efficiency shown helped make things feel more manageable Kindest regards, Pure Team

Posted 3 months ago

“Following the recent death of my father, Pure Cremation was available immediately to speak to, even though it was 12 o'clock on New's Year Eve. They arrived when they said they would and was extremely helpful and professional when taking my father from the house. They contacted me regularly throughout the process to my father's committal and returning of the ashes.”

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Posted 3 months ago

Thank you for sharing your experience, Caroline. We’re glad we could be there for you when you needed us and that you felt supported and informed at every step. All the best, Pure Team

Posted 3 months ago

“Although not everyone agrees with no fuss good byes, We carried out my Sisters wishes with pure cremation and I have to say myself and my family were very impressed with the polite,caring and efficient manner the whole issue was dealt with from start to finish. Would highly recommend to those not wanting a fuss.”

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Posted 3 months ago

Thank you for taking the time to share this with us. It's nice to hear that you were impressed by the service provided by our team and that you would recommend us to others. Kindest regards, Pure Team

Posted 3 months ago

“We choose Pure Cremation for the price and we had both decided neither of us wanted a funeral. From the beginning to the home delivery of the ashes they kept us informed every step of the way . The staff on the phone and in person were very understanding and polite . They took great care of my husband and myself .I would definitely recommend them fir their wonderful service at a very sad time.”

Helpful Report

Posted 3 months ago

Thank you for your positive feedback. It has been an honour to care for your husband and to support you throughout the arrangements. All the best, Pure Team

Posted 3 months ago

“Professional, caring service from each member of staff that we dealt with. No question was too much for them to deal with in a calm and friendly manner. An empathetic service from beginning to end.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience. It's lovely to know that you truly felt looked after by our caring team and that nothing was too much. All the best, Pure Team

Posted 3 months ago

“Excellent service from start to finish, kept me updated about the arrangements for my lovely Mum, thankyou Pure Cremation, my family and myself will be eternally grateful”

Helpful Report

Posted 3 months ago

Thank you for this lovely feedback; we're glad to hear we could support you and your family during this time. Best wishes, Pure Team

Posted 3 months ago

“Very understanding and kind.”

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Posted 3 months ago

Thank you for this very kind feedback; it really means a lot to us. Best wishes, Pure Team

Posted 3 months ago

“Excellent service from start to finish.lovely people on the phones and the lady who delivered my dads ashes back was very professional in the way she came across. Thankyou”

Helpful Report

Posted 3 months ago

Thank you for your kind words. We’re really glad to hear you felt well-supported and that the service met your expectations from start to finish. Kindest regards, Pure Team

Posted 3 months ago

“Sadly needed to use this service. My family purchased the policy several years before and paid upfront. I contacted the company following the death before the registration had taken place. The operative was companionate and sympathetic and informed me of the process. Once the registration had taken place the green form was emailed to Pure Cremation. The operative contacted me to inform me of the collection of my family member. Pure Cremation kept me involved in decisions. My family went for an unattended cremation and we were given the date. We have been able to greave once for our loved one, knowing that every detail has been taken care and our loved one given the dignity and respect in death.”

Helpful Report

Posted 3 months ago

Thank you for sharing your story with us. It's good to hear that you felt treated with compassion right from the very first call. We're pleased that the regular updates provided throughout were also appreciated. All the best, Pure Team

Posted 3 months ago

Pure Cremation is rated 4.8 based on 7,180 reviews