Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,302 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th August 2026

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful people from start to finish.”

Helpful Report

Posted 1 year ago

Thank you for your heartfelt words. It means so much to know that you felt supported every step of the way. We're truly honoured to have been there for you and your family. All the best, Pure Cremation Team

Posted 1 year ago

“Buying the cremation was easy and efficient. The member of staff was very pleasant and had an appropriate tone. Everything was made clear to me. On the day of the bereavement when I contacted Pure Cremation, that’s when I took issue with their provision. The member of staff asked me if I was alright: I thought that was inappropriate. I was sent a form to fill in with electronic signatures. When I returned it, I was then told it had to be live signatures and they needed to change the template. I had to do it all again and scan in the relevant pages. At such a sensitive time that’s not acceptable. It was also not acceptable not to be told this when the form was first sent. I asked the member of staff if there was anything else I needed to do as I was clueless. I was assured that was all. Three days later when I saw the solicitor his first question was whether I had contacted the registrar: I had not because of what Pure Cremation had told me and I had noticed a section on the registrar on their form. I should have been told to contact the registrar. There are staff training issues here. Thereafter, the service I received was good and professional. Staff were very helpful when I contacted them and kept me informed. The man who delivered the ashes was very pleasant, though the container looked like a cereal packet: I would have preferred an urn shape.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience. We are very sorry to learn that some aspects of our service did not meet your expectations at such a sensitive time. Your feedback has been shared with our senior team, and a senior manager is now reviewing the details of your experience in full. They will be in touch with you directly to respond to the concerns you’ve raised. In the meantime, if there’s anything we can do to support you further, please don’t hesitate to call us on 0800 033 7737. Thank you again for bringing this to our attention. Kindest regards, Pure Cremation Team

Posted 1 year ago

“A really respectful and comfortable service to use.Everything seemed to be low key and unfussed and yet was smooth and efficient, any request was dealt with calmly and quickly. I fail to see how they could have done better.”

Helpful Report

Posted 1 year ago

Thank you for such thoughtful feedback. We're really pleased that you found the service respectful, calm, and efficient, just as it should be. It means a lot to know we were able to meet your needs with care during such an important time. Kindest regards, Pure Cremation Team

Posted 1 year ago

“the team were so kind and understading kept me informed”

Helpful Report

Posted 1 year ago

Thank you for your lovely feedback. We're so pleased to hear that you felt supported and well-informed throughout. Best wishes, Pure Cremation Team

Posted 1 year ago

“Very caring service from beginning to end the lady who bought back my husband's ashes was amazing”

Pure Cremation 5 star review on 16th June 2025

Helpful Report

Posted 1 year ago

Thank you so much for your kind words, Elaine. We’re truly touched to hear that our service brought you comfort. It means a lot to us that you felt supported and cared for. All the best, Pure Cremation Team

Posted 1 year ago

“The service was very good with one exception the initial contact on the night my husband died I found the caller very unsympathetic and asked a lot of questions which could be asked later but the rest was very good”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We're truly sorry to learn that your initial call with us did not meet your expectations. A senior manager will be reviewing the arrangements and they will get in touch with you as soon as possible. If there is anything we can do in the meantime, please don't hesitate to contact us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 1 year ago

“I would like to thank you Pure Cremation following the recent death of my husband. Everything was managed with compassion, empathy and understanding, patience too. You supported me through the whole process and kept me updated with every step. At such a difficult and sad time you helped to make this process as manageable as possible, always with kindness and respect and I thank you and all your team for this.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share such a thoughtful review. We're truly sorry for the loss of your husband. Knowing that you felt supported, informed, and treated with care throughout means so much to us. Your kind words will be deeply appreciated by the whole team. Best wishes, Pure Cremation Team

Posted 1 year ago

“Very kind & sympathetic service which we were all very pleased with would definitely recommend”

Helpful Report

Posted 1 year ago

Thank you for your lovely review, Anne. We're truly grateful for your positive feedback. Kindest regards, Pure Cremation Team

Posted 1 year ago

“A wonderful team of kind, respectful and helpful people who made everything as easy as possible at a very difficult time. From our first phone call to the final visit bringing our Mum’s ashes back to us, the service was impeccable - thank you Pure Cremation.”

Helpful Report

Posted 1 year ago

Thank you for your touching review. It means a great deal to know our team was able to ease things for you and provide the care your mum deserved. All the best, Pure Cremation Team

Posted 1 year ago

“I was so greatfull to you all for your respect and kindness to myself and darling husband who passed away last month. The service you provided was fast and without any worries to myself. Many many thanks”

Helpful Report

Posted 1 year ago

Thank you so much for your positive feedback. Your appreciation means a great deal to our team, and we're glad to know that our care helped bring you some peace and reassurance. Best wishes, Pure Cremation Team

Posted 1 year ago

“Very friendly and efficient.”

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Posted 1 year ago

Thank you for your kind words and for rating us with five stars. Kindest regards, Pure Cremation Team

Posted 1 year ago

“I could not have asked for anything more. From the original telephone conversation to make arrangements for my late mother who had recently passed away I was dealt with by all the staff with great compassion and professionalism. I was kept fully informed as to every step of the process. I would particularly like to pass on my sincere thanks to Ryan, who returned my mother's ashes to me. He was so helpful and handled what was a very sensitive interaction with great respect and professionalism. I can wholeheartedly recommend Pure Cremations and I cannot praise them enough. Thank you”

Helpful Report

Posted 1 year ago

Thank you so much for sharing such thoughtful feedback. It's wonderful to hear that you felt cared for throughout, and we’ll be sure to pass on your kind words to Ryan and the rest of the team. Kindest regards, Pure Cremation Team

Posted 1 year ago

“I am very pleased with how my mum Ellen Grey was cared for whilst she was with pure cremation. I would highly recommend them they were the best for mum and very helpful and kind . Regards Carol”

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Posted 1 year ago

Thank you so much for your heartfelt review. We are truly honoured to have cared for your mum, Ellen. It's wonderful to hear that we could provide the kindness and support you needed. Best wishes, Pure Cremation Team

Posted 1 year ago

“Would recomend because from first ringing them up to bringiing the ashes to me , they kept me informed of what was happening al the way, So polite and considerate i could'nt fault them”

Helpful Report

Posted 1 year ago

Thank you for sharing this great feedback with us. We're really pleased to hear that you felt well-informed and supported throughout. All the very best, Pure Cremation Team

Posted 1 year ago

“Absolutely brilliant organisation. Every staff member I interacted with was superb, empathetic, polite, well trained and polite. I would highly recommend Pure Cremations in what is a very difficult, emotional and stressful time. Thank you”

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Posted 1 year ago

Thank you so much for your kind words and recommendation. We're truly grateful you took the time to share your experience. It's wonderful to know that you felt supported with empathy and professionalism at every step. Best wishes, Pure Cremation Team

Posted 1 year ago

“Excellent service provided during a very sad and difficult time.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience. We are truly honoured to have been able to support you at this difficult time. Kindest regards, Pure Cremation Team

Posted 1 year ago

“Excellent, caring, professional staff and service.”

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Posted 1 year ago

Thank you for your wonderful review. Your kind words mean a lot to us, and they inspire us to continue delivering the best support possible. Wishing you all the best, Pure Cremation Team

Posted 1 year ago

“Easy to book in when Mum passed, process nice and simple. Phoned by a personal contact, which was fine, but I never spoke to him again. Took longer than I expected, but that's just modern Britain for you. I had to call them to check when they had collected, rather than them calling me, which was what they said they'd do. Very good service other than that.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. It's good to know you were happy with the service overall. We really appreciate your feedback about the communication from our team. Your feedback is very important, and we truly value you bringing these points to our attention. A senior member of our team is currently looking into your feedback and will be in touch with you directly as soon as possible. If there’s anything else we can do to support you in the meantime, please feel free to call us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 1 year ago

“Pure cremation as been my absolute rock they were there for myself and sisters I thank you for everything I don’t know whot I would have done without you they take all the stress away and that I’m truly thankful”

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Posted 1 year ago

Thank you, we are very touched by your review. It's incredibly important to us that you and your sisters felt supported throughout, and we're so glad we could be there when you all needed it most. Taking the stress off your shoulders is exactly what we aim for, and your words mean more than you know. Best wishes, Pure Cremation Team

Posted 1 year ago

“Like so many this is a new experience for me . From my first phone call to receiving my late wife’s ashes I was kept informed. I would like to give a special thank you to the young lady who returned the ashes such a difficult job but carried out with so much decorum. I would sincerely thank all at Pure Cremation.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words. It's good to know that you felt informed and cared for throughout. Your special mention of our team member is greatly appreciated, and we will be sure to pass this feedback along to them. All the best, Pure Cremation Team

Posted 1 year ago

Pure Cremation is rated 4.9 based on 8,302 reviews