Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,130 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th January 2026

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure Cremation were absolutely fantastic after the death of my husband. The process was handled, by Gail Brunton, delicately & with a real understanding of what the family were going through. The undertakers were so professional, kind, patient & understanding. We were kept informed at all stages & my husband's ashes were hand-delivered to me by the loveliest person (wish I could remember his name). I cannot recommend Pure Cremation highly enough, the staff are so wonderful at the worst time of your life.”

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Posted 3 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Chloe

Posted 3 years ago

“Pure Cremation have been wonderful. Their staff have all been very helpful and treated us with dignity and respect at all times. I would recommend them without a doubt.”

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Posted 3 years ago

Thank you for these very touching comments, they are greatly appreciated by our whole team. Kind regards, Mia

Posted 3 years ago

“Overall I was exceptionally pleased with Pure Cremations from the outset - clear and professional and made a very emotional time extremely simple and delivered what they said they would do”

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Posted 3 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to support you. With kindest regards, Mia

Posted 3 years ago

“My father sadly passed away in October after taking out a Pure Cremation Policy only in August. He did not want the fuss as he called it. As a Family, we did try to talk him out of it initially ( we had lost Mum during Covid and so hadn't had a proper Cremation for her ) but I think that made his mind up. I was able to call the day he passed ( unfortunately down in Harefield Hospital rather than our local Hospital) but it was no problem once I had the correct Paperwork, we knew when he would be Cremated and was advised we could pick a piece of Music, even changed the date the Ashes would be returned due to Work commitments, we will be scattering them this weekend at our local crematorium where we have a Cherry Tree with Mum already there, so they are Reunited as the saying goes.”

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Posted 3 years ago

Thank you for taking the time to share your experience, we hope that the ceremonial scattering that you have planned brings you peace and comfort. Kindest regards, Mia

Posted 3 years ago

“Pure Cremation was the perfect solution for me, my mother was 95 and all her friends had passed away and the remaining family were not close by so it would have been a very small funeral. I chose to have my mother cremated without family and the ashes were delivered back to me. At some point in the New Year, we will get together and scatter the ashes and celebrate her life. The cost was very reasonable and the staff were very sympathetic, helpful, and kept me informed every step of the way. I would highly recommend Pure Cremation.”

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Posted 3 years ago

It is lovely to hear that will been able to create a farewell that is truly personal. Thank you for sharing your experience, it is truly valued. Kind regards, Mia

Posted 3 years ago

“I was impressed with the speedy and fuss-free manner I was able to arrange the cremation of my brother. I phoned Pure Cremation at 11 am soon after my brother's passing, and by 2.30 pm two men arrived to collect his remains. They were very sympathetic and kind and showed great reverence after closing the rear doors of the van, both then bowed their heads in respect, which was much appreciated. I was kept up to date by Stephanie Canning at every stage, from the date of the cremation to when I could expect the ashes to be returned. Brian Bradley”

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Posted 3 years ago

It has been our honour to look after your brother and to support you. It is heart-warming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Mia

Posted 3 years ago

“very helpful and empathic people who explained the process and what we needed to do after mum died. They quickly arranged to pick up her body from the care home and kept us informed of what would be happening and when. Mum's ashes were hand delivered by a friendly person who was as discrete as he could be with his delivery. Pure Cremation made the whole process stress free and having a nominated person to deal with was very helpful and reassuring.”

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Posted 3 years ago

“Helpful, supportive and knowledgeable. staff. I was kept informed every step of the way. A very dignified, professional service, one which I would not hesitate to recommend.”

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Posted 3 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. This lovely review summarises everything we aim for in our care of the bereaved and it has been our honour to care for your loved one. Kind regards, Chloe

Posted 3 years ago

“I couldn’t have been looked after and supported more than by the team at Pure Cremation after my husband died and especially by Isobel . I was kept informed every step of the way to what was happening, and I am happy that when my time comes my family will have the same support from them.”

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Posted 3 years ago

Thank you for this lovely review. I will pass this on to Isobel who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 3 years ago

“All the people from Pure Cremation were very friendly, knowledgeable and efficient. Their processes were also concise and efficient, with all of them explained and followed through with ease”

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Posted 3 years ago

Thank you for this lovely encouragement. It has been our privilege to look after support you. Kind regards, Mia

Posted 3 years ago

“I cannot thank the team enough, From the start of communication to the delivery of my late mother was nothing but excellent. Continuous communication from the team. abort each stage and what would.be happening next. Made me feel. At ease with the process and all my questions answered quickly. 100% recommend the services.”

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Posted 3 years ago

It has been our honour, thank you for sharing your experience with us. Kind regards, Mia

Posted 3 years ago

“Very easy to make arrangements at this very difficult time. Both Claire and Rachel were well informed and made everything really comfortable.”

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Posted 3 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Mia

Posted 3 years ago

“My husband wanted a no frills funeral. After a lot of research he decided to approach Pure Cremation Ltd taking out an affordable monthly pre payment plan. After his death Pure Cremation were outstanding. One initial call, handled with care and compassion, started the process. Pure Cremation kept me up to date with what was happening. They discussed the cremation date so that the family could reflect in their own way on the day. My husband's ashes were returned to me as requested on a given date. The lady who returned them to me was kind and caring, letting me know that if I had any further questions I could call. An all together positive experience. Thank you so much.”

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Posted 3 years ago

We cannot thank you enough for these touching words; which we will share with our team. It has been a privilege to care for your husband, we know how special each person is and aim to convey this in all aspects of our work and it is heart-warming to hear that this has been your experience. Kindest regards, Mia

Posted 3 years ago

“Very respectful and very good service”

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Posted 3 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 3 years ago

“We would highly recommend Pure to any family at their time of loss. Everyone and everything has been done with the upmost respect for us and our Mum. They have made a very difficult time for our family alot easier to deal with which has been very much appreciated. Thank you to everyone xx”

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Posted 3 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to care for your Mum and to support you all during this difficult time. Kind regards, Olivia

Posted 3 years ago

“Ken died at home. He was 86. Had several age related illnesses including heart problems when he spent 5 weeks in hospital. It was discovered. Either he was told and chose not to tell me. I do not know. He has been poorly after coming out of hospital. What I would love ke to highlight here is that since covid. There has been very little understanding of how general practitioners work. The surgery knew of his condition. When the police officers said it was ok to remove the body as there were no suspicious circumstances. You said you needed a coroners report. Fortunately events finally unfolded that made things ok. I live here in Beverley. Far from your place of work. I am 73. With a learning disabled daughter. And 13 year old granddaughter. What are your provisions for dealing with this situation should I pass away?”

Helpful Report

Posted 3 years ago

Dear Mrs Stephenson, Thank you for your feedback in relation to your husband’s cremation arrangements. Where we are looking after someone who has died at home, we need to gather a certain amount of information to ensure the appropriate care of the person, as well as what we need to do to obtain the necessary legal paperwork. Having looked at the circumstances around your husbands passing from the information gathered, we were alerted to the fact there may be a need for coronial involvement. Because of this, the correct action was taken to make sure your husband was looked after as soon as possible while considering the need for the coroner to see him. I am glad that you too feel that the rest of the process unfolded smoothly after this. We have a very clear process that we follow and know that the team are equipped to confidently explain the next steps to families who use us, providing peace of mind we are taking the appropriate steps for all. Should you have any further questions then please do not hesitate to contact us. Kind regards, Harriet

Posted 3 years ago

“The registering and original communications were excellent. Actually dealing with the death, collection and cremation of my husband was quiet and efficient - I was aware of everything as it happened. My disappointment was afterwards when dealing with the office - I was ALWAYS put on hold with ghastly (unsuitable) music droning on - and each department seemed to operate separately. The telephone number needs to be updated on old paperwork. Overall I would (and have) thoroughly recommend Pure Cremation.”

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Posted 3 years ago

Thank you for these very touching comments, about the care and support you received by our team. Please be assured that we have taken your feedback on board and this has been passed onto the relevant manager to be considered. Kind regards, Mia

Posted 3 years ago

“My mum wanted pure cremation and it went ok, took a while to pick my mum up from hospital. Pure cremation kept me updated with phone calls etc, only thing they couldn't tell me the time my mum was cremated. It's what my mum wanted but you can't say goodbye properly really.”

Helpful Report

Posted 3 years ago

Dear Mr Severns, Thank you for these great comments about our team, they are truly valued. At the time of need, we always ask the chosen representative if they wish to be informed of the cremation date. However, we cannot confirm the time of the cremation as too many variants can occur and we feel this would be unfair to confirm if we cannot guarantee it. Kind regards, Mia

Posted 3 years ago

“Great service from start to finish”

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Posted 3 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Olivia

Posted 3 years ago

“I can't thank all of you enough for your professionalism and care of my Mum. You have made the whole procedure so stress free, it was the definitely the right choice to go with a Pure Cremation. From start to the end when a lovely lady delivered Mum safely home to us. I have arranged this for myself and when the time comes I know my family will have no worries at all.”

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Posted 3 years ago

It has been an honour to support you at such a difficult time and lovely to hear that our care made things a little easier for you. Kind regards, Olivia

Posted 3 years ago

Pure Cremation is rated 4.8 based on 6,130 reviews