Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,124 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th August 2026

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service has been excellent from the initial empathetic first contact, to the email follow ups with information and to the allocation of a named person to discuss and walk through next steps. There ended up being a requirement for Pure Cremation to chase a GP for information and they were persistent in chasing and informing me of what they had done. Each call started with ‘are you able to talk now’ and given such a sensitive conversation this was really appreciated. I highly recommend them.”

Helpful Report

Posted 3 months ago

Thank you for this positive feedback. We’re really pleased that you felt supported from the very first contact and that the communication and guidance throughout reassured you at each stage. Best wishes, Pure Team

Posted 3 months ago

“Excellent service at a very stressful time”

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Posted 3 months ago

Thank you for your 5-star rating. Kindest regards, Pure Team

Posted 3 months ago

“Everything was handled with compassion and care from start to finish. As someone who had to make arrangements after the death of a loved one, it was simple to do and everything was explained clearly on the original call. Only thing I would have liked as the recipient of the ashes was an option of urns.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience. It's great to know that everything felt compassionate and clearly explained from start to finish, and that the arrangements were straightforward for you. We appreciate your suggestion to offer a choice of urns, and we will share this with our team for future consideration. Kind regards, Pure Team

Posted 3 months ago

“From start to finish,pure cremation where very professional.Wendy was my first contact ,she was compassionate and understanding.Wendy kept me informed every step of the way.Hazel was the lady who arranged the return of my daughters ashes,she also was very compassionate and understanding.Helen was the lady who brought the ashes back to me,she talked us through everything that has happened legally for the closure of our journey.Helen was also very compassionate and understanding. I would not hesitate to recommend pure cremation if this was the way people would want to go.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share this. It means a great deal to know that you felt supported from start to finish. We’re really pleased that Wendy was able to guide you with compassion and keep you informed, and that Hazel and Helen were there for you when arranging and returning your daughter’s ashes. We know how important those moments are, and we’re glad they were able to handle everything with care, clarity, and respect for you. Kind regards, Pure Team

Posted 3 months ago

“Pure cremation was a very good choice. Everything about Pure Cremation was excellent. I would definitely recommend.”

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Posted 3 months ago

Thank you for this lovely feedback, Tracy. We’re really pleased to hear that you felt everything went so well and that you would confidently recommend us. Best wishes, Pure Team

Posted 3 months ago

“Very grateful to Pure Cremation who made sure my mum’s cremation went smoothly.”

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Posted 3 months ago

Thank you for taking the time to share this with us, Nalinika. It has been an honour to support you. Kindest regards, Pure Team

Posted 3 months ago

“Pure cremation has been so professional and caring ,also they are still there for you after if you need them”

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Posted 3 months ago

Thank you so much, Dean. It's good to know you found us professional and caring, and that we could continue to support you even after the arrangements. Best wishes, Pure Team

Posted 3 months ago

“When I was arranging cremation for my Husband, they made thing very easy as everyone I can in contact with were sympathetic and friendly. They made a very sad time easier due to their effeciency and once again the two men who came to the house to take my husband were respectful and ensured I had enough time to say good bye. They never once rushed me or made me feel there was a time limit they were working to. Afterwards a lovely lady called Pam brought his ashes back. A couple of hours after she phoned to make sure I was alright. I have my policy now as I want my son to have people of this high standard sort things for him.”

Helpful Report

Posted 3 months ago

Thank you for sharing this. We're pleased that everyone you dealt with was sympathetic and friendly, and that you felt you had the time you needed to say goodbye without ever feeling rushed. It's also lovely to read that Pam took the time to check in after returning your husband's ashes. Thank you as well for trusting us enough to take out your own plan with us. That trust is something we don’t take lightly, and we’re truly grateful for it. All the best, Pure Team

Posted 3 months ago

“Dealt with you before everything the same as the last ,thankful for your help”

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Posted 3 months ago

Thank you for your review. It has been an honor to support you again, and we are glad that you found the service was just as good as the first time you entrusted us. Best wishes, Pure Team

Posted 3 months ago

“We were pleasantly surprised by the kindness and care shown to us by Pure Cremation. We were kept up to date at all times and treated with compassion. If you want this type of funeral we would thoroughly recommend Pure Cremation”

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Posted 3 months ago

Thank you for your positive feedback. It's nice to know that you were impressed by the level of kindness and care shown by our team. All the best, Pure Team

Posted 3 months ago

“All smoothly done”

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Posted 3 months ago

Thank you for your positive review. Kind regards, Pure Team

Posted 3 months ago

“The lovely people at Pure Cremation made the whole process of making arrangements, simple, at a very sad time for me.”

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Posted 3 months ago

Thank you for this fantastic feedback. We're pleased that we could make everything feel a little easier for you during such a sad time. Kindest regards, Pure Team

Posted 3 months ago

“I would like to thank the staff of Pure Cremation for the sympathetic way they dealt with the death of my wife, and her cremation. I could not fault your service which I found to be faultless and helpful at this very stressful time. Thankyou. David Everett”

Helpful Report

Posted 3 months ago

Thank you, David. It's good to know that you felt truly supported by our caring team. It's also good to know that you found the service to be faultless. Kindest regards, Pure Team

Posted 3 months ago

“Everything was explained to me and all staff showed a great deal of compassion and empathy. They outlined the process and kept me informed at each stage. The ashes were returned within two weeks of the committal and arrived exactly when they were expected. The whole process was faultless. Thank you.”

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Posted 3 months ago

Thank you for your kind words. We’re pleased that everything was clearly explained and that our team were able to support you with compassion and empathy at every turn. Best wishes, Pure Team

Posted 3 months ago

“All the staff were very respectful and kind and kept me fully informed on what was happening during the whole process.”

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Posted 3 months ago

Thank you for taking the time to share your experience. We are delighted with your positive feedback. Best wishes, Pure Team

Posted 3 months ago

“Efficient”

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Posted 3 months ago

Thank you for your positive review. It's great to know that you found our team to be efficient. Kind regards, Pure Team

Posted 3 months ago

“Every thing went to the plan my wife left”

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Posted 3 months ago

Thank you for your positive review. It's good to know that we could carry out your wife's wishes exactly as she would have wanted. All the best, Pure Team

Posted 3 months ago

“Would recommend highly!”

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Posted 3 months ago

Thank you for rating us with 5 stars. It really means the world to us. Kindest regards, Pure Team

Posted 3 months ago

“I’ve called pure cremation tried to sell me the most expensive did not want to listen to my requests will have to try somewhere else”

Helpful Report

Posted 3 months ago

Thank you for your review. We appreciate your feedback; however, we are currently unable to locate an inquiry record based on the details you provided. Please reach out to us at 0800 033 7737 or via email at customercare@purecremation.co.uk with more information, so we can address your feedback with the right team. Kind regards, Pure Team

Posted 3 months ago

“When my husband died and we phoned Pure cremations, everything was done compassionately and professionally they arrived to collect him very quickly. They were thoughtful of our needs and explained everything as it went on afterwards they phoned to let me know how everything was going, to see how I was and allowed us to provide our own urn.”

Helpful Report

Posted 3 months ago

Thank you for your kind words, Helen. We’re glad our team could support you with compassion and keep you informed at every step. Take care, Pure Team

Posted 3 months ago

Pure Cremation is rated 4.9 based on 8,124 reviews