Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,197 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 25th May 2026

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife’s cremation was sensitively and meticulously processed and I was kept informed of every step taken by sympathetic staff at Pure Cremation. My wife’s ashes were reverently delivered in a very appropriate casket by an empathetic member of the team. At such a stressful time Pure Cremation exceeded my expectations and those of our family.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We're pleased that you felt informed at every step and that the final return of your wife’s ashes was handled with empathy and respect. Best wishes, Pure Team

Posted 3 months ago

“After Mum passed away in hospital I had considerate phone calls letting me know they had Mum and what would be happening next. I was informed where and when the cremation would take place and if there was anything I would like to change. Everything was very respectful and caring.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share such kind words. We’re glad that the arrangements felt respectful and caring throughout. All the best, Pure Team

Posted 3 months ago

“Cannot fault the service provided by Pure Crem The whole procedure was first class . Would just like to say a big thank you to you all from start to finish”

Helpful Report

Posted 3 months ago

Thank you for this wonderful feedback. We're glad to hear the service was first class and that you felt supported from start to finish. Best wishes, Pure Team

Posted 3 months ago

“It was less stressful and everything went smoothley”

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Posted 3 months ago

Thank you for sharing your experience, Barbara. We’re glad to hear that we could take away some of that stress for you. Best wishes, Pure Team

Posted 3 months ago

“From Start to finish pure cremations were amazing when my Dad sadly passed away. highly recommended.”

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Posted 3 months ago

Thank you for sharing your experience and for your recommendation. It's good to hear that you felt supported from start to finish. Kind regards, Pure Team

Posted 3 months ago

“Someone was giving my brother details they were not supposed to because I was the one that was down to deal with it I was not informed when my dad was at the crematorium I had to phone at 3.30 on the day of crematorium because nobody told me anything I then find out that the crematorium happened at 9.50 after being anxious all day waiting for the phone call then when the ashes were delivered they didn't even come in the house they stood at the door giving me the ashes and didn't seem to care it was like getting my shopping delivered if my dad knew it was going to be like this he would never have done a pure cremation I would never recommend pure cremation to anyone”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Team

Posted 3 months ago

“My parents both decided to take out contracts with Pure Cremation. I wasn't entirely sure about it. However when my dad died in December they were put to the test. The service provided was exactly as promised. It was painless, smooth and courteous.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience, Ian. We’re glad to hear the service was exactly as promised and helped during a difficult time. Best wishes, Pure Team

Posted 3 months ago

“Pure cremation are basically angels on earth that are just there for you whatever and your loved one’s unconditionally ..their sympathy, empathy, kindness and compassion for clients is unequaled. You want a beautiful experience..look no further ❤️ Thank you 🙏”

Helpful Report

Posted 3 months ago

Thank you for these beautiful words. We're pleased that we could be there for you and your loved one during this time. It means a lot to hear that our care made a difference. Kindest regards, Pure Team

Posted 3 months ago

“Pure cremation have now taken care of both my parents. Their service is fantastic. The team are kind and patient when dealing with questions and time frames. Pure cremation keep you updated on all aspects of the procedures. The ashes are delivered back to you at a suitable time by kind and considerate staff. I would recommend Pure Cremation to anyone who wanted a fuss free cremation service.”

Helpful Report

Posted 3 months ago

Thank you for such great feedback. We’re glad to hear that both your parents’ arrangements were handled with care and that you felt informed and supported throughout the process. Your recommendation means a lot to us. Kind regards, Pure Team

Posted 3 months ago

“My husband passed away in December and pure cremation did everything for me they were very understanding and caring from my first phone call to bring my husbands ashes back to me.”

Helpful Report

Posted 3 months ago

Thank you for sharing these lovely words, Pamela. We’re glad to hear that our team could support you and that your husband’s ashes were returned with the care and respect you deserved. All the best, Pure Team

Posted 3 months ago

“Pure Cremation are a very caring and courteous team of people who are very polite, helpful and professional.”

Helpful Report

Posted 3 months ago

Thank you for these lovely words. It's good to know that our care made a positive difference at this time. Best wishes, Pure Team

Posted 3 months ago

“Thank you for a brilliant service you provided.”

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Posted 3 months ago

We really appreicate your positive feedback. Thank you for taking the time to share your experience with us all. All the best, Pure Team

Posted 3 months ago

“I have needed to use the service twice. Both times it was a comfortable experience. I use comfortable because from pick up to return everything and everyone were a pleasure to work with .”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience, Charles. We're delighted to hear that, on both occasions, you felt truly looked after. Kindest regards, Pure Team

Posted 3 months ago

“Very efficient and helpful, kept me informed all the way”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave a review. We're pleased that you found our team efficient and helpful throughout. Kindest regards, Pure Team

Posted 3 months ago

“Pure cremation were absolutely brilliant from start to finish. They kept me updated every step of the way with my mum's cremation, they were all so friendly.”

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Posted 3 months ago

Thank you for your kind words, Gail. It's good to hear you felt supported by our friendly team and that the updates provided throughout the arrangements were helpful. Best wishes, Pure Team

Posted 3 months ago

“Mum purchased her plan so we did not have to have to worry when the time came. When the time came after mums long illness they just dealt with everything for us removing all the stress and anxiety. They communicated with us at every step and at a time when I felt totally overwhelmed I really appreciated one less thing to worry about.”

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Posted 3 months ago

Thank you for sharing your thoughtful feedback, Michelle. We’re glad mum’s plan helped remove worry and that you felt supported by our caring team. All the best, Pure Team

Posted 3 months ago

“From being on hand to help even on a bank holiday to the return of the ashes I have been looked after by all at Pure Cremations. I want to thank them all for their kindness and willingness to explain every part of their service . I could not recommend them more highly.”

Helpful Report

Posted 3 months ago

Thank you for sharing your kind words. We’re glad to hear you felt well supported and that we were able to support you during this difficult time. Kindest regards, Pure Team

Posted 3 months ago

“Thank you very much for looking after my brother phillip very profentional”

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Posted 3 months ago

Thank you for sharing your lovely feedback and for rating us with five stars. Kind regards, Pure Team

Posted 3 months ago

“Respectful, kind people who looked after our dear mum so well i could not have asked for more i would recommend them to anyone”

Helpful Report

Posted 3 months ago

Thank you for your kind words. We’re honoured to have looked after your mum and are glad you felt respected and well cared for throughout. Best wishes, Pure Team

Posted 3 months ago

“A dear friend died and I was very impressed with the care and attention Pure Cremation gave in looking after my friend on her journey. I was kept informed of the progress. The team were all lovely including when my friend was delivered to me. Well done for a friendly, compassionate and professional service. Just what my friend wanted.”

Helpful Report

Posted 3 months ago

Thank you for sharing your thoughtful feedback. We’re glad to hear that you felt cared for, kept informed, and that the team were friendly and professional throughout your friend’s journey. Kindest regards, Pure Team

Posted 3 months ago

Pure Cremation is rated 4.8 based on 7,197 reviews