Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 5,814 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th August 2025

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't fault the service From the first call to start the process to the delivery of our ashes the service has been 100% They kept us up to date on what was happening and catered for changes we asked for. The ashes delivered in a fabulous container with a very considerate delivery.”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful review, Markus. It's good to know you were happy with the service and communication provided. Kindest regards, Pure Cremation Team

Posted 4 months ago

“I found your company to be kind and compassionate while also being very professional. I cannot fault your service. Thankyou.”

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Posted 4 months ago

Thank you for your kind words. We're so glad that you found our service both compassionate and professional. It means a lot to us to know we could offer the support you needed during this time. Take care, Pure Cremation Team

Posted 4 months ago

“i was very pleased with pure cremation ltd . They was very helpful and caring Kept me well informed as to what was happening and the delivery of my sons ashes wasreally respectful.”

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Posted 4 months ago

The team will be very pleased to hear that their care and support made a difference. Thank you for taking the time to share your experience with us. Kindest regards, Pure Cremation Team

Posted 4 months ago

“I was extremely Pleased start to finish”

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Posted 4 months ago

It was our honour, thank you for these lovely words. All the best, Pure Cremation Team

Posted 4 months ago

“From start to finish everything was done with dignity and kindness. We were kept informed throughout the whole process”

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Posted 4 months ago

Thank you so much for your kind words. Your feedback means a great deal to us. Best wishes, Pure Cremation Team

Posted 4 months ago

“Very relaxed and kind understanding people and very good at what they do. Very promt on time keeping”

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Posted 4 months ago

Thank you so much for your wonderful review, Richard. We're glad to hear that you found our team to be supportive and understanding, and that our punctuality met your expectations. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Fabulous service from star to finish. Staff wonderful and kind.”

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Posted 4 months ago

Thank you so much for your lovely feedback, Linda. Best wishes, Pure Cremation Team

Posted 4 months ago

“For us, Pure Cremation was the ideal way of saying goodbye to Mum. From the beginning, Pure Cremation was professional, courteous and had a lot of empathy for this extremely difficult time for our family. All of the customer service representatives were fantastic, they let you know the procedure with detail and when, what and how Mum's ashes were being dealt with. I very much recommend Pure Cremation, you can trust them with your loved one. RIP Mum, you are missed so, so much xxxx”

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Posted 4 months ago

Thank you so much for your kind words and thoughtful recommendation. We take great pride in providing an excellent and caring service, and it’s wonderful to know this was your experience. Take care, Pure Cremation Team

Posted 4 months ago

“The people who collected my husband were extremely respectful and caring. The only issues I had were i would have liked to know the time of the cremation not just the day. When the ashes came home it was too quick and rushed. The lady seemed to be in such a hurry and wasn't anywhere near as respectful as I expected.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 4 months ago

“When my Mum passed away very recently, we contacted Pure Cremation, intially for information as our families had never used this service before. We were overwhelmd by the kindness understanding and respect they showed us and my Mum. From the first conversation the lovely staff at Pure Cremation kept us thorougly informed of each stage with compassion and kindness. When Rick delivered my Mums ashes back home to us it was as though this was a dear member of his own family, we will never foget this. We can recommend Pure Cremation completely and in fact my Husband,myself and other members of our family would use this amazing service. Thank you to all at Pure Cremation from the bottom of my heart. Your kindness and caring made a very difficult time much more bearable. Denise Richardson”

Helpful Report

Posted 4 months ago

Thank you so much, Denise. We're so grateful that we could be there for you and your family during such a personal time. It’s incredibly meaningful to hear that our team was able to provide you with the support, kindness you needed. We will pass on your wonderful feedback to Rick and the team. Take care, Pure Cremation Team

Posted 4 months ago

“In a stressful time Pure Cremation were not only very professional but sensitive. They guided us and informed us every step of the way.”

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Posted 4 months ago

Thank you for your thoughtful review. We’re so glad to hear that our team could support you with both professionalism and care. It means a lot to us that you felt guided and informed throughout the process. Best wishes, Pure Cremation Team

Posted 4 months ago

“Kind & respectful staff, who made a very sad time a little easier! My only complaint would be the container the Ashes were returned in, looks like a large commercial box of coffee.”

Helpful Report

Posted 4 months ago

Thank you for your kind words, Mark. We’re glad to hear that our staff were able to provide some comfort during such a sensitive time. We appreciate your feedback regarding the urn and we will take it into consideration. Wishing you all the best, Pure Cremation Team

Posted 4 months ago

“Pure cremation really pulled out all the stops for our mom, they did an absolutely fantastic job and kept in touch all the time and Ryan delivered our moms ashes back home was amazing Thank you from the bottom of my heart ❤️”

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Posted 4 months ago

Thank you for your wonderful feedback. It has been our honour to support you all. Thank you for sharing your experience – we know this will help others. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Very friendly and respectful staff”

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Posted 4 months ago

Thank you for taking the time to share your experience. All the best, Pure Cremation Team

Posted 4 months ago

“From the first phone call to the ashes being delivered back to me at home I couldn't believe how easy everyone made things for me keeping me informed every step of the way and I would not hesitate to recommend your services to anyone who listens and have already instructed my daughters to use you when my time comes as I also felt that a lot of stress was taken away from me at such a sad time. Thank you pure cremation and keep up the good work and if I could I would give you more than 5 stars”

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Posted 4 months ago

Thank you for rating us with 5 stars. It's wonderful to know that you wouldn't hesitate to recommend Pure Cremation after experiencing our care first hand. All the best, Pure Cremation Team

Posted 4 months ago

“Everyone I dealt with was extremely kind and called to keep me informed throughout. The only thing we didn’t like was what the ashes came back in, it looked liked. Cereal box.”

Helpful Report

Posted 4 months ago

Thank you for your review. It is so good to hear that each stage of our care has made a difference to you when it really mattered. We also appreciate your feedback regarding our urn, and we will pass this on to the relevant team. All the best, Pure Cremation Team

Posted 4 months ago

“Helpful and considerate”

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Posted 4 months ago

Thank you, your touching feedback it means the world to us. Kindest regards, Pure Cremation Team

Posted 4 months ago

“A kind and courteous service from my initial enquiry to delivery of our loved ones ashes at the end. The whole team were fantastic. Thank you for making a very difficult time a little easier for our family.”

Helpful Report

Posted 4 months ago

Thank you for your touching feedback. It has been an honour to support your family at such a difficult time and lovely to hear that our care made things a little easier for you. Take care, Pure Cremation Team

Posted 4 months ago

“At such a sad time pure cremation staff were so caring and understanding”

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Posted 4 months ago

Thank you so much for your great review. Your kind words mean a lot to us. Best wishes, Pure Cremation Team

Posted 4 months ago

“Excellent service from the start kept well informed about the process step by step . However was a little disappointed when our loved ones ashes were returned the driver just seemed to want a signature quickly and move on . I asked how to open the container and was advised there's normally instructions in the bag but appears we've run out ! Not want I wanted to hear . Going on the rest of the professional service not sure this gentleman has the correct rapour to be doing such a delicate part of your service . This is not a complaint it's just to hilight maybe a little added training maybe necessary when being asked how to deal with a loved ones ashes .”

Helpful Report

Posted 4 months ago

Thank you for your thoughtful feedback. We're pleased that you felt well-informed throughout your loved one's arrangements. We are sorry to learn about your experience during the return of the ashes, and we really appreciate you bringing this to our attention. We will look into this further and raise it with the relevant senior manager. If there is anything more we can do in the meantime, please don't hesitate to contact us on 0800 033 7737 or via email at customercare@purecremation.co.uk. Kindest regards, Pure Cremation Team

Posted 4 months ago

Pure Cremation is rated 4.8 based on 5,814 reviews