Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,187 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 16th August 2026

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both my father and stepmother signed up with Pure Cremation which was a first for our family and we were not sure what to expect. My father and stepmother passed away within three months of each other and our experience with representatives from Pure Cremation was extremely professional and respectful which was appreciated. I would certainly recommend Pure Cremation to anyone thinking of using their services.”

Helpful Report

Posted 4 months ago

Thank you for sharing this. Losing two loved ones so close together must have been a lot to manage, and we’re glad our team could support you both professionally and respectfully. We’re pleased that your experience gave you confidence in Pure Cremation and that you would recommend our service to others. All the best, Pure Team

Posted 4 months ago

“Excellent service. That they provide. Really caring. Pleasant. I Rate pure cremation highly.”

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Posted 4 months ago

Thank you for your wonderful feedback. We're pleased that you found our team caring and pleasant. Best wishes, Pure Team

Posted 4 months ago

“Professional and efficient throughout. Very much appreciated at such a difficult time.”

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Posted 4 months ago

Thank you for your review. It’s great to know that our team could provide professional and efficient support when you needed it most. Best wishes, Pure Team

Posted 4 months ago

“Brilliant from start to finish”

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Posted 4 months ago

Thank you, Ian. It's good to know that you found the service to be brilliant from start to finish. Kind regards, Pure Team

Posted 4 months ago

“I was kept informed every step of the way and their staff were very friendly and efficient.”

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Posted 4 months ago

Thank you for taking the time to share this great feedback with us. Kindest regards, Pure Team

Posted 4 months ago

“Everyone involved in the company were so nice and friendly. From start to the finish they kept me up to date with everything. Lovely people ❤️”

Helpful Report

Posted 4 months ago

Thank you for your feedback. It’s wonderful to read that our team were able to keep you informed and provide friendly support throughout. We’re glad it helped make a difficult time a little easier for you. Best wishes, Pure Team

Posted 4 months ago

“On first contact the telephone was answered very quickly. The process was very straightforward and carried out in a sympathetic and professional manner. I have no hesitation in recommending Pure Cremations to anyone wanting a no nonsense approach to dealing with their loss.”

Helpful Report

Posted 4 months ago

Thank you, Kim. We’re glad that our team could respond quickly and guide you through the process in a straightforward and compassionate way. It’s also wonderful to read that you would recommend our service to others. Kindest regards, Pure Team

Posted 4 months ago

“Very helpful,kind not just to me also spared time for my little dog, my dear departed one was treated with respect.”

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Posted 4 months ago

Thank you for sharing your experience with us. It's lovely to know that you felt truly cared for and respected throughout. Kind regards, Pure Team

Posted 4 months ago

“Wonderful service. Thank you.”

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Posted 4 months ago

Thank you very much for this great feedback. Best wishes, Pure Team

Posted 4 months ago

“Very good service”

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Posted 4 months ago

Thank you for rating us with five stars. Kindest regards, Pure Team

Posted 4 months ago

“Very friendly always available to talk”

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Posted 4 months ago

Thank you for your positive feedback. It's great to know that you appreciated being able to speak to our friendly team whenever you needed to. All the best, Pure Team

Posted 4 months ago

“Respectful, efficient, plentiful communication, and everything ran smoothly and without any fuss. All staff were pleasant and very helpful. Highly recommended.”

Helpful Report

Posted 4 months ago

Thank you, Valerie. We’re delighted that you felt the process was respectful and efficient, with clear communication from our caring team. Your recommendation means a lot to us. Best wishes, Pure Team

Posted 4 months ago

“Great company very kind and caring. Talked me through the whole process,kept me informed of every stage Making everything as easy as possible.”

Helpful Report

Posted 4 months ago

Thank you so much. We’re really pleased that you felt supported and that we could make the process as straightforward as possible. Kind regards, Pure Team

Posted 4 months ago

“No communication unless prompted. Very defensive regarding their own stated service commitments. Empirically inadequate service. A complaint has been already submitted and yet you have asked for a review of the service you provided! Your case reference: CASE- 002942. Please ensure these comments are posted for the information of others.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave a review. We’ve carefully reviewed the details of your loved one’s arrangements and have been in touch with you directly. We are satisfied that the service provided met the high standards we aim for, but if you’d like to discuss this further, you can reach us on 0800 033 7737 or via email at customercare@purecremation.co.uk. Kind regards, Pure Team

Posted 4 months ago

“Pure Cremation did everything that they had promised when my wife died. They communicated with care and compassion and having one point of contact made communication correct and meaningful. I am so pleased that we signed up with them.”

Helpful Report

Posted 4 months ago

Thank you for your great review. We’re really pleased that the support and communication you received made a difference during such a difficult time. Knowing that having one point of contact helped keep everything clear and personal is exactly what we hope to provide for every family. Kind regards, Pure Team

Posted 4 months ago

“Really excellent service and on a one to one basis. Could not have been more impressed.”

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Posted 4 months ago

Thank you for your kind words, Pamela. We’re really glad you felt supported and that you were impressed with our service. Kind regards, Pure Team

Posted 4 months ago

“Thank you, Pure Cremation, for making a very difficult situation a lot easier. When a relative passed away far away across the country, with no close family nearby and very little information, you provided clear, thorough guidance and kept us informed every step of the way. Your kindness, patience, and thoughtful communication gave us essential support and your assistance with Green Form helped us manage the process. We are deeply grateful for how you handled everything.”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience with others. We’re really glad we could provide clear guidance and support when you were managing things from afar. It's also good to know that our communication and help with the Green Form made a positive difference. Best wishes, Pure Team

Posted 4 months ago

“The service that Pure Cremation delivered from the start of the process to the end was very respectful & proffessional. Their communication was fantastic & they explained to me exactly what would happen at every stage of the process. They made a difficult time for the family as easy & straight forward as they could.”

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Posted 4 months ago

Thank you for your kind words, Keith. We’re glad that we could provide respectful and clear support during this time, and that you felt well informed at every stage. Kindest regards, Pure Team

Posted 4 months ago

“I have used pure cremation twice for my dad last year and just recently my uncle. I've found them very helpful, respectful and professional both times. I dealt with John both times over the phone. I would highly recommend the service provided if you don't want a traditional service. We held a very private memorial and planted 2 trees at home after we were told the committal had happened as only me and my mum only family left.”

Helpful Report

Posted 4 months ago

Thank you for your lovely feedback. It’s good to read that John and the team were able to make things straightforward and respectful for both your dad and uncle. Holding your own private memorial and planting trees at home sounds like a truly special way to honour them. All the best, Pure Team

Posted 4 months ago

“Efficient handling of the whole process was very good - no complaints on the whole Could have done without the follow up ‘sales pitch’ phone call after first initial contact, which was a bit pressurised at a time when I could of done without it”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave a review. It's great to know that overall you were pleased with the efficent service provided. We're sorry to read about the call you received after your initial contact with us. We will look into this further to understand why this happened and share feedback with the relevant team. Best wishes, Pure Team

Posted 4 months ago

Pure Cremation is rated 4.9 based on 8,187 reviews