Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,610 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th October 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent considering the circumstances Julia who i dealt with was absolutely brilliant they were all so kind and helpful made a difficult job so much easier with no stress at all. would and hav been recommending pure ccremations to all my friends and family.”

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Posted 2 years ago

Thank you for this incredible feedback, we are pleased that the support of our team made things so much easier for you. Best wishes, Mia

Posted 2 years ago

“Very good, kept me informed all the way from start to finished.& my my husbands ashes came home in a lovely box with a lovely scenery of the forest not scary at all, & the guy who delivered him was very sympathetic & said I can fone them anytime if I need to talk! I recommend them to anyone!”

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Posted 2 years ago

The team will be very pleased to hear that their care and support made a difference to you. Thank you for sharing your experience. Best wishes, Mia

Posted 2 years ago

“amazing, very helpful, very respectful, we couldn't have wished for anything better, we were kept in the picture every step of the way, many thanks to everyone involved in the whole process”

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Posted 2 years ago

What a wonderful review, we are very grateful for your touching feedback. Thank you for sharing this with us. Kind regards, Mia

Posted 2 years ago

“I found all of the Pure Cremation people exceptionally sensitive people both in person and on the phone who made what was a difficult time, less stressfull by their caring manner.”

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Posted 2 years ago

Thank you, It is so good to hear that you received the care and support that you needed. Best wishes, Mia

Posted 2 years ago

“Excellent service no nonsense, get the job done,lovely people”

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Posted 2 years ago

Thank you, it was our honour to support you. Kind regards, Mia

Posted 2 years ago

“So glad we used pure cremation.They were there for every step.A great service.”

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Posted 2 years ago

Thank you, we are very grateful for this feedback. Kindest regards, Mia

Posted 2 years ago

“From the minute I rang Pure Cremation, I felt confident that we were doing the right thing. Everyone was so helpful, and we were kept informed at all times. We were told when the ashes would be brought to our home, and a lovely smartly dressed gentleman arrived with a beautifully packaged urn. He made sure we were both ok with everything before he left. Excellent and compassionate service all the way through.”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. We will pass on your wonderful feedback to the team personally. All the best, Mia

Posted 2 years ago

“Pure cremation took a lot of the hassle out of dealing with a difficult time. They kept me up to date with progress regularly and the cremation was completed in a timely manner. I was, however, a little surprised that they demanded immediate payment. Whilst I was able to cover the cost, I am sure many people might need to juggle funds to cover the cost. I found this element stressful.”

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Posted 2 years ago

Thank you for taking the time to share your experience, it's great to know that our support made things a little easier at such a difficult time. Looking after a loved one comes first. If your loved one passes away at home, in a nursing home or hospice we will not ask for any money before we set out. We do require full payment before booking the cremation. In all other cases, we ask for full payment before bringing your loved one into our care. Kind regards, Mia

Posted 2 years ago

“My 93 year old mother decided that when her husband of 71 years died, she wanted Pure Cremation to provide the final service for him. I'm the daughter and acted as the key contact person for the Pure Cremation team. As a family we can say, that Pure Cremation have dealth with every part of the service in a friendly, yet highly professional manner. The team kept in contact, as we were dealing with some obstacles and delays due to the Christmas period. We had complete confidence in what they said and did. My mother is so impressed with the team, and how they have handled everything, including delivering the ashes to her. She has now instructed me that 'when her time comes' she wants me to use Pure Cremation for her, and I needed to include that view in our review of the service. So, there is nothing more I can add! Thank you to all involved.”

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Posted 2 years ago

Thank you for these very kind words, it was an honour to support you all. Kindest regards, Mia

Posted 2 years ago

“Helpful, informative and organised. I was kept informed at all times and the whole thing was made stress free and thoughtful to a greater extent than I could have imagined possible”

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Posted 2 years ago

Thank you for taking the time to share your experience with others, it is greatly appreciated. Best wishes, Mia

Posted 2 years ago

“From the very first phone call to enquire and book a cremation to the final delivery of the ashes, everything was first class and done with the utmost respect. It was a huge weight off my mind when there are so many things to deal with and phone calls to make that this very important part of a loved one's death was taken care of so flawlessly. Thank you.”

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Posted 2 years ago

Thank you for your very kind words, it is good to know that you felt so well supported by our dedicated team. All the best, Mia

Posted 2 years ago

“lovely staff had this for my husband and also have it for myself they keep in touch over a 2wk period an let u no all what is happening from start to end very supportive would highly recomend”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. It is great to know that you felt well supported by our dedicated team. Best wishes, Mia

Posted 2 years ago

“Not a good service received and not what we were sold or on their website . My dad passed away on 1st January and was not collected by pure cremation from the hospital until 23rd January . Not much communication and they kept saying it was because of paperwork then finally they admitted that they were short staffed . Not informed until 26th the cremation was definitely taking place 28th and that was only because I rang them , more happened but to much to go into. The only positive we have is when the ashes were hand delivered by a lovely lady who spent time talking to us showing us care and compassion”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with feedback regarding your experience. Although I can see that you were contacted by a manager who addressed your concerns raised at the time, we would like to arrange for a senior manager to speak with you to ensure you are satisfied with the outcomes provided. They will be in touch shortly. Thank you also for your kind words about the member of staff entrusted with bringing your father’s ashes home to you, we will ensure this is passed on. Kind regards, Mia

Posted 2 years ago

“Very kind but efficient people. Clear step by step help. Treated my mum with respect.”

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Posted 2 years ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 2 years ago

“I am glad my wife and I chose to use Pure Cremation a simple way to leave this life without all of the arrangements and costs of a funeral, so family and friends wont have to say goodbye to a wooden box,.They can remember Jean my wife and me as we're, have . i am happy with Pure Creation myself i am satistfid with my choice. thanks again Pure Cremation. My turn next.”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Chloe

Posted 2 years ago

“Excellent service no fuss but very professional.”

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Posted 2 years ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 2 years ago

“Couldn't have asked for a better service from choosing Pure Cremation to ashes coming home Thankyou”

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Posted 2 years ago

Thank you for taking the time to share this wonderful feedback with us, it was an honour to support you. Best wishes, Mia

Posted 2 years ago

“Very efficient staff, who treated me and my mum with respect. All sorted out quickly and ashes handed to me by a nice man you was kind and understanding when I couldn't stop crying. Thank yoy”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience of our service, it is great to know you felt well supported by our lovely team. All the best, Mia

Posted 2 years ago

“Communication good at the start of the process but arranging the return of the Ashes very disappointing.”

Helpful Report

Posted 2 years ago

We appreciate your time in reviewing our service. Kind regards, Chloe

Posted 2 years ago

“This unfortunately the 2nd time i have used Pure cremations in the last 3 years. The service is always excellent, from empathetic staff,to communication. For a simple but dignified saying goodbye to a love one.I would highly recommend them.”

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Posted 2 years ago

It is an honour to serve any family but it's a particular privilege to be able to be chosen to support them through two losses. It is the highest compliment we could ever receive. Kind regards, Chloe

Posted 2 years ago

Pure Cremation is rated 4.9 based on 8,610 reviews