Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,611 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th October 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WHAT CAN I SAY ABOUT PURE CREMATION. WHAT A FANTASTIC COMPANY THEY ARE. THEY TOOK THE MOST UPSETTING PART AWAY FROM US AS A FAMILY IN REGARDS TO MY DADS PASSING, THEY WERE VERY UNDERSTANDING AND VERY PROFFESIONAL WHILST GIVING US A PERSONAL AND CARING SERVICE. WHILST PURE CREMATION THEMSELVES COULDNT COLLECT MY DAD ON THE DAY OF CHOOSING. THEY CONTRACTED A PRIVATE FUNERAL HOME TO COLLECT HIM AND KEEP HIM SAFE WHILST THEY SORTED THINGS OUT. THESE GUYS WERE BRILIIANT AND VERY CARING. WE WERE KEPT UP TO DATE ON EVERYTHING TO DO WITH MY DAD AND EVEN DOWN TO THE CONTAINER MY DAD WAS SENT BACK TO US IN. WE ASKED FOR THE OCEAN VIEW ONE BUT WAS TOLD NOT IN STOCK BUT THEY MANAGED TO GET ONE AND DAD WAS SENT HOME TO US IN THIS. PURE CREMATION HELPED US IMMENSLY IN REGARDS TO SUCH A VERY HARD TIME WE WERE GOING THROUGH AS A FAMILY AND I DONT THINK IF WE WOULD HAVE GONE DOWN THE FULL FUNERAL PROCESS WE WOULD HAVE BEEN GIVEN A BETTER SERVICE.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you. Best wishes, Mia

Posted 2 years ago

“I used Pure Cremation when my husband passed away at Christmas. Everything was handled well and the only negative is how long you need to wait to speak to someone.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review and for bringing this to our attention. We are concerned to learn of your experience, and a member of our senior management team will look into this to better understand the situation. They will make contact with you directly. Kind regards, Mia

Posted 2 years ago

“A weight off our minds at a very trying time! I honestly can't fault Pure Cremation. I called on spec with nothing in place - they sorted EVERYTHING! It's what dad wanted, so it's what dad got. Very proffessional and sympathetic. I can't recommend them enough. Thanks PureCremation for everything.”

Helpful Report

Posted 2 years ago

Thank you, It has been our honour to look after your dad and to support you. All the best, Mia

Posted 2 years ago

“From the preparatory discussions until Mums ashes were returned, Pure Cremation delivered a professional and highly dignified service. Bowed heads on Mums collection, compassionate listening from the deliverer of Mums ashes and regular understanding communications ensured this sad occasion was made very much easier. I cannot recommend Pure Cremation enough.”

Pure Cremation 5 star review on 21st January 2024

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Posted 2 years ago

Thank you, these lovely words will be greatly appreciated by our caring team. All the best, Mia

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Thank you for taking the time to share your experience. Kindest regards, Mia

Posted 2 years ago

“Pure cremation were absolutely professional and very understanding. Was kept upto date with everything that was happening. So helpful they couldn't have done any better. I would highly recommend them. Lovely staff.”

Pure Cremation 5 star review on 20th January 2024

Helpful Report

Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kindest regards, Mia

Posted 2 years ago

“Everyone I spoke to at pure cremation was very helpful and sympathetic.They answered any questions I had and I was kept up to date with progress.Very pleased.”

Helpful Report

Posted 2 years ago

Thank you for this kind feedback. Best wishes, Mia

Posted 2 years ago

“I cannot thank Pure Cremation enough for making the process so simple and comforting. They were there for me 24/7 .... every step was explained and with empathy. I wouldn't hesitate to recommend Pure Cremation. From the moment my mum passed away to the day her ashes were delivered back home. I could not speak more highly of everyone connected with them. Our heartfelt thank you to all concerned.”

Helpful Report

Posted 2 years ago

It is our privilege to have been asked to care for your Mum and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 2 years ago

“Really happy with all the help and care that was taken of my beloved husband”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience of our care. Kindest regards, Mia

Posted 2 years ago

“I am so glad I chose to use Pure Cremation for my dad...from the first call to the day his ashes were handed to me everyone was so friendly and helpful with how I was feeling after losing my dad...I was kept informed of everything both by phone and e mail throughout the whole process...its something myself and my husband will do when our time comes and I would definitely recommend Pure Cremation to friends and family”

Helpful Report

Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it mattered. It has been an honour to support you. Best wishes, Mia

Posted 2 years ago

“The whole process from start to finish was amazing. The care and the way in which it was dealt with was amazing. The day my step dad passed away and the call was made it was so professionally dealt with. When they came to collect him they were unbelievable and it was so professional, we couldn't have asked for anything better. They were in constant contact in regards to the cremation and the day his ashes came back home. All in all....absolutely brilliant.”

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Posted 2 years ago

Thank you, these lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference. All the best, Mia

Posted 2 years ago

“Professional and empathetic. Kept informed at all stages. Would highly recommend.”

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Posted 2 years ago

Thank you for this positive feedback about our team, it's greatly appreciated. Kindest regards, Mia

Posted 2 years ago

“Hassle free arrangements made at a time when anxiety levels are already high. excellent communication from the team every step of the way. Professional assistance given as appropriate.”

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Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your loved one, and heartwarming to hear that you felt truly looked after. Best wishes, Mia

Posted 2 years ago

“The staff at pure cremation so helpful and very polite.Even the person who returned the ashes yo us”

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Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Olivia

Posted 2 years ago

“Care and sensitivity are two words that come to mind when I think of how the team at Purecremation dealt with every aspect of my late husband’s cremation. There was efficiency and attentiveness when they took him away, informing me about when the commital ceremony took place so that friends and family could mark the day as remembrance and then the professional delivery of his ashes in a beautiful urn. Thank you for making the most challenging time in my life so calm and peaceful. Rani Smith”

Helpful Report

Posted 2 years ago

It is our privilege to have been asked to care for your Husband and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 2 years ago

“Whole process went without any problems and I was treated with courtesy and respect throughout.”

Helpful Report

Posted 2 years ago

Thank you for these kind words. All the best, Mia

Posted 2 years ago

“No hidden costs, excellent communication with people that actually listen, keep you informed at every step. It was so easy and so dignified. I wouldn’t hesitate to recommend. Would personally like to thank Rachel in Wales for being so helpful.”

Helpful Report

Posted 2 years ago

Thank you for this touching feedback about our team and for highlighting Rachel's support. Best wishes, Mia

Posted 2 years ago

“Very professional and understanding in their approach. Fully understood our requirements and were extremely supportive throughout the whole process. We were always kept informed on specific dates and they were always sincere and courteous. We would have no hesitation, in recommending their services.”

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Posted 2 years ago

“Dealt with my mother's passing with sensitivity and sympathy”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 2 years ago

“Absolutely amazing service can highly recommend pure cremation. 👌”

Helpful Report

Posted 2 years ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Chloe

Posted 2 years ago

Pure Cremation is rated 4.9 based on 8,611 reviews