Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,611 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th October 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since the passing of my husband I thought the cremation would be quite a stressfull esperience but it was the opposite. Pure Cremation made it as dignified as it could possibly be and everything that they promised was carried out. I have already told my familty that when the time comes for my turn I want the same as my late husband.”

Helpful Report

Posted 2 years ago

Thank you for sharing this very moving account of your experience of making arrangements with Pure Cremation, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting families at their toughest time. All the best, Mia

Posted 2 years ago

“I recieved a fantastic and efficient service form Pure Cremation. My mum deteriorated very quickly in a care home. Once she had passed they came to collect her within a few hours. She was the last of her siblings and family all over the country and abroad and we decided on having a simple cremation and we are planning a get together later in the year. I was kept informed all the time by Tracey as to where she was and what was happening. It really helped take the stress out of organising a traditional funeral . Her ashes came back to me about 4 weeks later. Would really recommend Pure cremation if you are looking for a simple no fuss funeral. The only criticism (if you could call it that) is that it would have been nice to choose what her ashes were returned in. They came back in a plastic container with some pure cremation stickers on and a sticker with her details on. it would have been nice if you could choose a wooden casket or something similar with engraved name even if it meant paying more to choose. Otherwise no issues whatsoever”

Helpful Report

Posted 2 years ago

Thank you for this lovely review and for your feedback. We will pass this on to Tracey, who will be delighted with this personal recognition of the care they have given. We have carefully chosen the ashes container for strength and green credentials, as well as a design that can accommodate our unique ceramic identity disc. Every family has the option to send an alternative urn and we are happy to place the ashes in their chosen container before returning home. Kindest regards, Mia

Posted 2 years ago

“Excellent service the customer service was fantastic all staff were very helpful and sensitive to my needs I would highly recommend Pure Cremation”

Helpful Report

Posted 2 years ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Best wishes, Mia

Posted 2 years ago

“kept informed at each stage well done everybody”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are pleased to know that you felt well-informed by our team at each stage of our care. All the best, Mia

Posted 2 years ago

“They get the job done, but though they say they will keep you informed at each stage, from collection to cremation etc, they don't. I had to phone and ask if they had collected fron the hospital, and again to find out the date of the cremation.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to bring this to our attention. We are concerned to learn of your experience and a senior manager has been appointed to look into the points you have raised. They will be in direct contact shortly to provide a full response. If there is anything else that we can do in the meantime, please let us know via email at customercare@purecremation.co.uk or directly at 0800 033 7737. Kind regards, Mia

Posted 2 years ago

“Excellent service providing all the support, information and efficiency one could ask for.”

Helpful Report

Posted 2 years ago

Thank you for this lovely review, which means so much to the whole team. It is good to know you felt well-supported at this difficult time. All the best, Mia

Posted 2 years ago

“Mum requested a Pure cremation and I can say we were treated with respect and kindness throughout the whole process following her passing away.”

Helpful Report

Posted 2 years ago

Thank you for these touching words about the care you have received from our team. Kindest regards, Mia

Posted 2 years ago

“It was done so compassionately. Very pleased from start to finish.”

Helpful Report

Posted 2 years ago

It was our honour to support you, thank you for taking the time to share this feedback with us. Best wishes, Mia

Posted 2 years ago

“Nothing my husband and I have plans with pure cremation my friend has just died and she was with pure cremations so having seen how it all works I am so glad we chose pure I can't praise you enough your staff are wonderful”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience, we are very proud of our team. Kindest regards, Mia

Posted 2 years ago

“Very good service would recommend”

Helpful Report

Posted 2 years ago

Thank you for leaving a review, we are very grateful for your feedback. Kind regards, Mia

Posted 2 years ago

“The staff are friendly and caring, the entire process was handled professionaly and with compassion. I highly recommend Pure Cremation, they took care of everything, providing regular updates leaving me with the time I needed with the family.”

Helpful Report

Posted 2 years ago

It is wonderful to know that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. All the best, Mia

Posted 2 years ago

“Pure Cremations guided me through the process of organising a simple cremation with consideration and care. Communication throughout the process was efficient and ensured everything was taken care of and went smoothly.”

Helpful Report

Posted 2 years ago

Thank you for these kind comments and for taking the time to share your experience with others. Best wishes, Mia

Posted 2 years ago

“If you had been honist about the time from start to finish it would have been better than giving unrealistic times.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience. As we are concerned with what you’ve raised, a senior manager is currently reviewing these details and will be in touch directly to offer a response. If there is anything else we can do in the meantime, please contact us at customercare@purecremation.oc.uk or on 0800 033 7737. Kind regards, Mia

Posted 2 years ago

“Very simple to deal with. All the staff I spoke to were gentle and kind. Every stage of the process was explained fully and carefully. Every stage was carried out exactly as described with no delays. Always on time”

Helpful Report

Posted 2 years ago

Thank you, it has been an honour to support you at such a difficult time and lovely to hear that our care made things a little easier for you. All the best, Mia

Posted 2 years ago

“I would just like to thank everyone at Pure Cremation for the excellent, informative and caring service that I have recently following the lose of my wife. I was kept upto date with each stage of the cremation service process, which helped me through what is a very sad time. Once again a big thank you especially to Abbey”

Helpful Report

Posted 2 years ago

It was our honour, thank you for these lovely words. Kindest regards, Mia

Posted 2 years ago

“Absolutely fantastic from start to finish”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience, we are very grateful for your feedback. Best wishes, Mia

Posted 2 years ago

“we cannot thank pure cremation enough for the care and dignity afforded to dad and to us as a family . from the moment we spoke to them everything was arranged efficiently ,but with respect. we were kept up to date every step of the way by a lovely lady named julia and his ashes were returned to us with great care. i am so sorry i do not remember the name of the loverly lady who brought dad home she was so compasionate and supportive to me and mum , it was very difficult for us but she explained everything with great care and did not make us feel rushed at any point . having been our first experiance of a direct cremation it has been so reasuring to us , going though this process that we know we have also made the right choice ourselves. thank you all so much for all you did too provide our dad with dignified care and for all your support to us as a family”

Helpful Report

Posted 2 years ago

Thank you for these very kind words about the care and support you received from our lovely team, it is greatly appreciated. Best wishes, Mia

Posted 2 years ago

“Very good, apart from putting wrong address to Farnborough instead of Chelsea London. Also taking longer than expected to get his Ashes back to Chelsea, than the 5 days after cremation that was quoted more like 10 days. Fortunately I hadn’t made any arrangements for his arrival.”

Helpful Report

Posted 2 years ago

Thank you for providing us with feedback following your experience. As what you have advised does not match our normal process and timescales, we have asked a manager to look into the matter and provide you with a response directly. Should you have any questions in the meantime then please contact customercare@purecremation.co.uk Kind regards, Mia

Posted 2 years ago

“Having never dealt with this company before, I was pleasantly surprised how professional and sympathetic they were, plus keeping you upto date on the whole process. So thank you very much.”

Helpful Report

Posted 2 years ago

Thank you for highlighting how much care our lovely people devote to our important work. The team will be quietly thrilled with these lovely comments. All the best, Mia

Posted 2 years ago

“Responsive, supportive, and very respectful to me and my deceased husband when they came to take him into their care. Excellent service all round, his ashes returned in a timely manner. Would use their service again.”

Helpful Report

Posted 2 years ago

Thank you for this truly wonderful feedback, it's good to know that our team gave you the support you needed. Best wishes, Mia

Posted 2 years ago

Pure Cremation is rated 4.9 based on 8,611 reviews