Not a good service received and not what we were sold or on their website . My dad passed away on 1st January and was not collected by pure cremation from the hospital until 23rd January . Not much communication and they kept saying it was because of paperwork then finally they admitted that they were short staffed . Not informed until 26th the cremation was definitely taking place 28th and that was only because I rang them , more happened but to much to go into. The only positive we have is when the ashes were hand delivered by a lovely lady who spent time talking to us showing us care and compassion