Afternoon Paul,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“Excellent service! Was in desperate need of a tube of Mapai Blue silicone that the customer requested for a marble effect acrylic shower panel in a bathroom. Had to use in the corner.
Ordered and turns up next day.
Will definitely use these guys again! 10/10”
Afternoon Jason,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We appreciate your kind words within your review, our aim is to provide the best possible service levels for every customer so we are happy everything ran smoothly with this order.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“Paid extra for urgent delivery which didnt arrive with no comms, made contact myself to be told it would be with me Monday. No comms untill i chased only to find tht these were damaged in transit. This led to additional cost of engineers on site as they were there specifically to install these.
No apologie received for the inconvenience.
New consignment has been received today.
No compensation offered - Very poor”
Hi Gareth,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear you feel you had a poor experience with us and we can appreciate your frustration. However we, nor FedEx, are liable for costs/charges outside of the value of the products or delivery.
We utilise leading couriers to serve customers nationwide, although, despite the high standards, delays and damages in transit are still possible and unfortunately out of our control, and sometimes even the couriers.
We are required to replace any damaged items which, as per your review, you received on the 30th June 2026.
We also refunded your delivery charge as a goodwill gesture. Unfortunately, there is nothing more that we can do and brings this case to a close.
If you require anything aside from the matters above, please let us know.
Many Thanks
Steve - Pro Tiler Tools
Afternoon Dennis,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We appreciate your kind words within your review, our aim is to provide the best possible service levels for every customer.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Afternoon Martyn,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We appreciate your kind words within your review, our aim is to provide the best possible service levels for every customer.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Afternoon Marc,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We appreciate your kind words within your review, our aim is to provide the best possible service levels for every customer.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Afternoon Sergio,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We appreciate your kind words within your review, our aim is to provide the best possible service levels for every customer. I can see on your order you placed this on our standard 1-3 working day delivery service not a next day hence delivery not arriving the following day.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Afternoon Patrick,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We appreciate your kind words within your review, our aim is to provide the best possible service levels for every customer.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Afternoon Samuel,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We appreciate your kind words within your review, our aim is to provide the best possible service levels for every customer.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
Hi Nigel,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted you were happy with our service and efficient delivery service.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
Hi Florin,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
“I have no problem with Protiler as their service was excellent . My problem is with the courier . They wouldn’t put the delivery on my drive as it was a gravel drive . ( every delivery I have had is put on the drive with no problem) I. Informed with the courier that’s what I wanted …. I was 10mins away and stated I’d come back . The courier stated he would try and put it in the drive… this was a lie as I watched him on my camera and heard him putting the grass verge outside my property . Without even attempting touting the drive . He also stated to protiler I had said this was ok if he couldnt get it on the drive after attempting it . Twice he lied . Couriers need to be aware that they are watched and listened to on cameras when delivering materials .”
Hi,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are sorry to hear of your issues with the courier. Please give us a call on 01604 859800 if we can do anything further to resolve.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted you were happy with our efficeint delivery service.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
“The sealer arrived in good time. It hasn't been applied yet but I'm confident it will be excellent as it was recommended by a local fireplace supplier.”
Hi Angus,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted you were happy with the sealer.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
Afternoon Francesco,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
I am glad I was able to assist you with the issue the courier caused by damaging your parcel.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“Great machine good delivery, we did have an issue with a couple of missing parts however Stephen & Danny in customer service aranged a swift resoltion so fair play.”
Morning Jason,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are happy to hear your experience with us was to the standard our customers expect.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Danny Mackintosh - Pro Tiler Tools
“I was extremely impressed with the customer servive of Pro Tiler Tools, and in particulary Leah. When I raised a complaint, I got an email back almost immediately, that resolved the problem entirely. They are trustworthy and fairminded company.”
Hi,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted you were happy with the service you received from Leah and look forward to your future custom.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
“Ordered 2 different tile trims to be dispatched the next day. 2 days later I received a message saying that half of the order is not in stock and will be shipped in a few days. When I received the other half of the order was delivered a few days later, it was completely damaged (most likely courier companies fault) and it had to be re sent again. I waited over a week for these trims which delayed my whole project.”
Hi Ashraf,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We utilise leading couriers to serve customers nationwide, although, despite the high standards, delays and damages in transit are still possible and unfortunately out of our control, and sometimes even the couriers.
We are required to replace any damaged items which of course we have already done so as quickly as possible. If you require anything further, please do let us know at your earliest convenience.
Many Thanks
Steve - Pro Tiler Tools
Hi Miguel,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted you were happy with the quick delivery. Please give us a call on 01604 859800 if there is anything further we can do for you.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
Hi Paul,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted you were happy with our service and range of products.
It is feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen B - Pro Tiler Tools
