“Best price I could find as well as availability for the Montolit P63 tile cutter. Ordering and payment online was both intuative and easy. Order confirmation and delivery was spot on with both email and text updates and delivery was bang on the time given. Product was as described and the website description was very informative including a video of the features and spec and how best to use it. So far I am very happy with my purchase as it does what it is supposed to do... its the best manual tile cutter I have owned or used to date.”
Hi Nick,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are pleased to hear that your order arrived promptly via our courier service and our prices met your expectation. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Always issues with next day delivery now to mainland Scotland. Never used to be a problem. Website isn't specific about next day delivery to mainland Scotland not guaranteed for all items.”
Hi,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. At PTT, we do strive to get orders to our customer as quickly as possible. Unfortunately we have been let down by our courier service on this occasion. In our terms and conditions it states that orders going to Scotland, Ireland, Northern Ireland etc these can take up to 1-3 days. We are currently working on applying this notification on our basket screen to make our customers aware going forward.
Hi Jacob,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We do apologise for the delay with your order and this resulting in cancelling your order. At PTT, we strive to get our customers their orders to them promptly. However on this occasion we have been let down by our courier service Fedex. We can see that the refund has all been processed and this will be back with you shortly.
Hi Gaynor,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear about your experience with us. We are pleased to hear that the issue was resolved promptly by our customer service team. We look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Chris, thanks for taking the time to leave a review. I have looked into this for you and it seems DPD lost your original shipment which was sent out from us on 16th December. I can also see you spoke with one of our sales team on at 4pm on 21st December where we arranged for replacements to be sent out. These were dispatched on 22nd December (as it was past our cut off on 21st) and delivered on 23rd December. Unfortunately, we do not offer compensation for loss of work and can only apologise for any inconvenience caused.
Thanks,
Pro Tiler Tools
Hi Alison, thanks for taking the time to leave a review. I can see that your order has been dispatched from us and was collected by DPD. One of the sales team is going to investigate this further for you and get in touch ASAP.
“despite getting an email saying my item was packed awaiting dispatch and waiting its arrival had to reorder again and wait. all this with no apology. i wont be using them again”
“I recently reviewed pro tiler tools as good but i was unawear that there we're missing items from my delivery. I was told there would be two seperate deliveries but the second never arrived and a month later i am still waiting, and have had no reply from my previous email. One item was damaged and one hasnt arrived. Not sure if this is courier error or hasnt been sent by PTT, because of the lack of communication from PTT i cannot resolve the issue as my neighbour had taken delivery.”
“I bought a large order from pro tiler tools, and these arrived containing a cheap extendable roller pole which was rubbish quality and actually broke before use. When i emailed pro tiler tools, they replied once and ive not received a reply since. Customer service i rate at zero”
Hi Nigel,
Thanks for taking the time to leave feedback.
Sorry to hear that you've had an issue with the extending roller pole. We will ensure that the cost of the product is refunded to you today (please allow 3-5 days for this to clear back into your account)
We take pride in delivering a high standard of customer service to all our customers.
Regards,
Pro Tiler Tools
