“My order was severely delayed. Even though I added a note to say it was alright to leave it on the doorstep. DX left a card , but we were at work, this led to 2 weeks of nonsense. We got daily DX updates for the delivery but it never arrived .We got GPS tracking data, which put the van near the house, no delivery. I had to phone Pro Tiler, who spoke to DX, so it arrived.
If your order is time dependent do not use Pro Tiler as it won't arrive on time!
The product is fine as I have used it before.”
Hi,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about the experience you have had with us. We have tried to get in contact with yourself to talk to you about this issue. We apologise for the issue you have had with our courier service DX. At PTT, we strive to get our customers orders to them promptly via our courier service. We have been let down by DX on this occasion and apologise for any inconvenience caused. We have refunded you the full shipping charges and that should be back with you shortly. We hope to serve you again.
“The product is as expected, but the delivery was awful. DPD delivered the product to what they called a nearby depot, which was 40min away by car! No idea why they didn’t even attempt to deliver it to my house since I was home all day. For a hefty 6.99£ delivery charge this is unacceptable. While I understand that this is DPDs fault, it’s still Pro Tiler who are responsible that I get the product on time. For that reason, I wouldn’t buy from Pro Tiler anymore and I wouldn’t recommend it either.”
Hi Manuel,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
I can see that your order was out for delivery and was unable to deliver. This has then automatically been requested to DPD pick up location. This is something which you can change on the DPD system and if you have used DPD can automatically stay on your account.
We are sorry that this caused inconvenience with your order, we understand how frustrating this is. We would advise contacting DPD to change these settings for future deliveries and for this happening again.
At PTT, we strive to get our customers orders to them efficiently and promptly. With regards to delivery this is completely out of our hands once the courier has your order. We can advise when orders are out for delivery and if there was a delivery issue (wrong address, late deliveries etc). We always advise our customers to contact ourselves if there are ever any problems and we can then chase up any problems with our couriers.
Hi,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are sorry to hear about your experience with us. We understand how frustrating this is and apologise for any inconvenience caused. I can see my colleague has refunded your full delivery charge which should be with you shortly. Pallex have informed us that there was an issue regarding delivery with there being a Red Zone and them getting a ticket. We will raise this with our accounts manager at Pallex and we are sorry that Pallex let us down on this occasion.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Alistair,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We have tried to get in contact with yourself regarding this issue. We can see that on this order you purchased a notched trowel. We have checked your postcode and you can receive free standard delivery on a wet cutting tile machine. The only difference is if you select next working day on our premium service there is an additional charge. We look forward to serving you again.
“I have only recieved 1 part of my order (which arrived on friday) - the rest has still not arrived and I've not had any updates about where it is, when it is due and what is happening. I'm very frustrated by the situation as my whole project is now delayed and it has affected my contractor.”
Hi Rachel,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We can see that 1 part of your order arrived on the friday. However the rest of your order was delayed. We are sorry that this caused delays to your product we know how frustrating this must be and we will raise this with our FedEx account manager. I can see that my colleague dispatched replacements and sent these out to you. If you are ever looking for tracking info or an update on your order, our dedicated team are always on hand to provide assistance. We look to resolve any issues efficiently and promptly.
“For two consecutive months I ordered the material and paid extra next day delivery before 12 am, everything was fine when I decided to order glue 1-3 day delivery 23 august someone decided that I did not need it. Today is the 28th, and I got nothing. Since I worked on the weekend I had to buy everything at Screwfix. Now I think why I need your glue. I will try not to work with you anymore.”
Hi Fedir,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We can see that you placed the order on 22/8/23 at 21.34pm on a standard 1-3 day delivery service. We can see that your order was dispatched on 23/8/23 and delivered today 29/8/23 at 13.29pm which is the 3rd working day. At PTT, we strive to get our customers orders to them promptly.
“Contacted company on the Friday stated I was needing delivery on the Saturday but their website said next working day delivery, chap said that’s ok we can get it to you for Saturday..items arrived on the Monday. I had tiler booked for the Sunday. Paid £55 for delivery…
Update they have agreed to refund my delivery cost and asked me to revise my review… delivery inc vat was £66, refund £30…clearly my views of this company are reinforced further.”
Hi Steve,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are sorry to hear about your experience with us. We can see you ordered on Friday on a next working day delivery service which would be Monday. We are sorry you was misinformed that this would be Saturday. We are sorry for the inconvenience this has caused.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us review, and for shopping with Pro Tiler Tools.
We are sorry to hear about your experience with us. We have looked into your order and can see that our courier service Pallex failed to deliver your order correctly. We will raise this issue with our accounts manager at Pallex.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Paid the extra £14.99 for pre 1030next day delivery arrived at 2100pm not the first time this has happened either!
I will continue to buy from PTT only you need to deliver your promises especially when you take the extra money people pay for the service !
As a result I was left with a team of tradesman that couldn't do anything on the day .
I let it slide last time this happened,I don't like giving bad reviews only this time it's very justified !”
Hi Rob,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are sorry to hear about your experience with us. We apologise regarding your order not arriving on time. I can see that my colleague has refunded you the shipping charges for this. I have spoken to DPD regarding this and the pre 10.30am/12.00pm delivery service. Unfortunately due to the location this is something we may struggle on delivering to you before those specific times. The Next working day delivery option is more realistic due to the location. At PTT, we do strive to get all our customers orders on time. If you ever need help with tracking an order, please give us a call and we will be able to help you.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Have spent a few grand with them and had got a faulty rubi laser that attaches to my saw when I called and spoke with them I was asked to make a short video of the problem it was around £30 pound I think so that was that will only use as a last choice now”
Hi Jim,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are sorry to hear about your experience with us. We apologise that there has been a fault with one of your products. In regards to getting this resolved for you, we asked for a video so we can start the warranty process. We are yet to receive any video, my colleague has today tried to call you and also dropped you an email so we can get this resolved as quickly as possible.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Not good , heard great things about the place thought I’d do an order , grout float out of stock , accepted a alternative, then that out of stock , said I’d get my order by weds , got it Friday , pack of scribes missing , and wrong size mixing bucket , il stick to ctd from now on .”
Hi Eric,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are sorry to hear about your experience with us. We apologise that that there was a delay with your order and it not arriving on time. We understand the importance of orders reaching our customers on time and know how frustrating this is. In regards to the missing scribes unfortunately these were not on your order. We are additionally sorry to hear you received the wrong size bucket. We have tried to call and email yourself to resolve this issue.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Maksym,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We would like to apologise about your recent experience with us. We are sorry to hear that the product you was recommend to be out of stock This was due to the stock being incorrect when going to pack the order. the product that was exchanged for is a more expensive leveller as there was no other leveller similar priced. Unfortunately the additional payment was needed to dispatch a different brand leveller. We are extremely sorry for this mistake.
“I placed an order on 31/05/22 and paid for next day delivery. By 4pm nothing had arrived so I telephoned to make sure the delivery was still scheduled for that day, I was assured it was. At 6pm still no delivery so I contacted them again, I was told the delivery company they use have refused to deliver as the items were 2.5m long, i said no problem, I will unload them as they are 8kg each, but no they wouldn't accept that. They said they would issue a full refund straight away, 6 days later and I've still not got a refund, they keep telling me that the delivery company they use still haven't returned the items to them and until that happens the refund won't be processed. How is this my problem ? The goods did not even arrive with me, I have never received them or even seen them. Very poor”
Hi Steven,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We sincerely apologise for the inconvenience and frustration you have experienced with your recent order. We understand how important it is to receive your items in a timely manner, especially when you've paid for next day delivery. We have refunded you the full order and it should be back with you. Apologises it took so long for the refund to be processed. We have thoroughly investigated the sequence of events surrounding your order and identified the issues that occurred. We acknowledge the delay in the delivery of your items, despite the assurance given to you over the phone.
Hi Mary,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are really sorry for the time it has taken for you to receive your order from us. We have been chasing up with Fedex the reason for this. For some unknown reason Fedex have held on to the parcel and we was told customer had requested future date. This we know now was not true, so i have raised this issue with Fedex account manager regarding this and she is looking into this. We can only apologises for this on Fedex behalf as you should have received your order before this.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Nicholas,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear that you have not received your delivery and apologise for the inconvenience this may have caused. Looking further into this, it seems as though the courier may have had trouble locating you. I have asked one of our sales team members to investigate your order so it can be resolved as soon as possible.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
Many Thanks
Jay - Pro Tiler Tools
“Fast delivery Perfect!
BUT Item arrived damaged, then you hit the wall no response to email, contacted them by phone instructed to re-send email which I did straight away, still no response.”
Hi,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear that the item you received was damaged and apologise for the inconvenience this may have caused. Looking further into your query about the emails you sent, I can see that your email went to our junk inbox which is why the message was unfortunately missed. To get this resolved as soon as possible, our office supervisor has emailed you with further details so we can organise a replacement to be sent out.
If you have any queries or need any advice, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks
Jay - Pro Tiler Tools
Hi Zydrunas,
Thank you for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear that you may have not received your item. After taking a look into the tracking details, I can see that the item has tried to be delivered multiple times by the courier, however, it shows that no one was available to receive the delivery on all of these occasions. One of our sales team members will be in contact with you shortly to discuss this further.
If you have any queries or need any advice, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks
Jay - Pro Tiler Tools
Hi Tony,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
After looking further into your order, I cannot see any mention that you may have experienced any problems. We would love to know more about your review. I have passed this information to one of our sales team members so we investigate this further.
If you have any queries or need any advice, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks
Jay - Pro Tiler Tools
Hi Alex,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
We are very sorry to hear that you may have received the wrong items and would like to apologise for the inconvenience this may have caused. Looking into your order I cannot see that you have tried to contact us regarding this. We would like to know more about what has happened so we can resolve this as soon as possible. I have passed this information to one of our sales team members who will be in contact shortly.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
