Hi Richard,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this and would like to apologise for the inconvenience that may have been caused. I understand that you have already been in contact with a member of our team for a delivery update. After investigating this with our courier, I can confirm the reason for the delay was due to the adverse weather conditions last week. We appreciate that late deliveries can be frustrating and we try our best to ensure all our customer's orders are on time. However, on occasion, there are external factors we cannot control and we hope you can understand.
If you have any other queries, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks
Jay - Pro Tiler Tools
Hi Darren,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this and apologise for the inconvenience it may have caused. The item you ordered is a direct product, which is sent straight from the supplier. Unfortunately, in this case, we were not made aware by the supplier that the product was out of stock and this is the reason we were not in contact with you. Once again, we would like to apologise for this and can confirm a full refund has been processed.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help.
Many Thanks
Jay - Pro Tiler Tools
Hi Lustin,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry about this and would like to apologise for the inconvenience that it may have caused. The item you purchased is a direct product which means they are sent from our suppliers as we do not stock them in-house. Upon processing your order, our supplier experienced a technical issue which unfortunately caused them to misplace your order reference and is the reason for the delay.
We have contacted our supplier and resolved this issue, you should expect your items tomorrow. We have also refunded your delivery charges to compensate for the inconvenience and would once again like to apologise for the delay.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks
Jay - Pro Tiler Tools
Hi Wakman,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry about this and apologise for any inconvenience it may have caused. At the time your order was placed, one of the items was out of stock, we called to inform you about this as soon as possible and agreed that we will send the products directly from the supplier.
I have asked one of our sales team members to contact you so we can get this resolved immediately.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks
Jay - Pro Tiler Tools
“Had to go to FedEx depot as still no new on deliver of my item after days of waiting. Item had been damaged and no one bothered to update me or contact me to let me know what had happened or come up with a suitable solution”
Hi Naomi,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this and would like to apologise for the inconvenience that it has caused. Unfortunately, we were not informed by our courier about issues with your delivery, this is why we have not been in contact with you. I have asked one of our sales team members to contact you so we can resolve this issue as soon as possible.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks
Jay - Pro Tiler Tools
“Poor so far we have yet to find our goods. They were left in the wrong place/person and when I phoned the courier company hadnt taken a photo of the delivery.”
Hi Scott,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this and apologise for the inconvenience. I have passed this information over to one of our sales team members so we can resolve this as soon as possible. Please expect us to be in contact shortly.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks
Jay - Pro Tiler Tools
Hi Mark,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this and apologise for any inconvenience it may have caused. I have asked for this issue to be raised so we can investigate further and resolve this as soon as possible. One of our sales team members will be in contact with you shortly.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks
Ryan - Pro Tiler Tools
“The pricing on the website was wrong. VAT was added again to the price that included VAT. Next time I purchased elsewhere. I was overcharged about £15 by the protiler website.”
Hi Susan,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
I have taken a look into this and can confirm you have not been overcharged for your order. All of the prices displayed on our website show the Ex VAT price as well as the Inc VAT price. The large price displayed in red shows the Ex VAT and the smaller price shows the Inc VAT. We assume this may have caused some confusion and apologise for the inconvenience that it may have caused.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any help, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to assist you.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
I have taken a look into your order number and can see that one of our colleagues has assisted you with an issue that occurred relating to the delivery of your products. We would like to apologise for any inconvenience this may have caused and hope that you are happy with the support you received to resolve this.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again in the future!
Many Thanks
Jay - Pro Tiler Tools
Hi Shuhel,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this and apologise for any inconvenience it may have caused. After taking a look into your order I can see that it was placed on the 21st at 17:08 which is after our next-day dispatch time of 15:30. This means the product would have been dispatched on the 22nd. The service chosen was a standard 1-3 working day service and was marked as received on the 29th.
I can confirm that your order was fulfilled within the displayed timeframe and no issues regarding delivery were reported. The dates 24th, 25th, 26th and 27th were bank holidays which are not included in the standard 1-3 working day service.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks
Jay - Pro Tiler Tools
Hi Helen,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this and apologise for any inconvenience it may have caused. After taking a look into your order we are unable to see any records that suggest there was an issue with your delivery. The tracking details we have received from our couriers show that the order was successfully delivered on time.
I have asked one of our sales team members to contact you so we can investigate this further.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help.
Many Thanks
Jay - Pro Tiler Tools
Hi Tulip,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this and apologise for the inconvenience it may have caused. After taking a look into this I can see the reason your order has not been dispatched is that one of the items is out of stock. Our sales team has previously tried to contact you regarding this but is yet to receive a response.
I have asked one of our sales team members to contact you shortly so we can get this resolved as soon as possible.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help.
Many Thanks
Jay - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this and apologise for any inconvenience it may have caused. This is a very uncommon issue that you have experienced. We are now investigating this product to ensure our other customers don't experience a similar problem.
I am happy to confirm that we have received this item back with us and it is currently going through our returns process. You should expect your funds back in your account shortly.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries about this, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks
Pro Tiler Tools
Hi Laurence,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
Hi Stephen,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
I have taken a look into your order but I am unable to see that you have been in contact with us regarding this issue. After hearing about this we have checked our stock and can confirm that none of the products you ordered was out of date. We assume you may be referring to the batch number that is displayed on Tilemaster products, this number refers to the production date and not the expiry date.
If you have any questions regarding this please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to assist you.
Many Thanks
Jay - Pro Tiler Tools
“I had to cancel my order and reorder. The cancelled order has not been processed and the team has been reviewing my refund for two weeks now. I have followed up many times and the only answer I get is we are looking into this.
Very poor. I want my refund.”
Hi Gabriella,
Thank you for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this and apologise for any inconvenience it may have caused. I have asked one of our sales team members to contact you so we can get this resolved as soon as possible.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help.
Kind Regards
Jay - Pro Tiler Tools
Hi Thomas,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear you feel this way. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks
Jay - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this, however as stated in our terms and conditions we do not accept responsibility for any taxes or other costs due to customs or otherwise of the importing country.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
Many Thanks
Jay - Pro Tiler Tools
“You emailed me telling me the item I wanted was not in stock i called and ordered a different item got charged another delivery and payed for the items in the mean time 3 of 4 original items turned up and were returned when my new order was delivered. I still have not received a refund for the original order.”
Hi Paul,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this and apologise for any inconvenience that may have been caused. I have passed this information to one of our sales team members who will be in contact with you shortly to resolve the issue as soon as possible.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
Many Thanks
Jay - Pro Tiler Tools
Hello,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
I have spoken to our sales team regarding your order but we have no communication records about this issue. We would like to hear more about this, one of our sales team members will be in contact with you.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
Many Thanks
Jay - Pro Tiler Tools
