“I rang pro tiler to ask for their advice on which of their products would be best to use when installing brickslips. I bought the product they suggested. Only for it to arrive and it actually says on the tub, not suitable for brickslips. To return the product I had to have someone sit in my house for 2 days waiting on the collection to be done. Pro tiler blamed dpd for the failed collection on both occasions. I contacted dpd and was shown that pro tiler never placed a collection order For the first 2 so called collections. Meaning pro tiler lied and wasted my time getting someone to sit in for 2 days.Poor service, poor advice. Hopefully it won't be so hard getting my money back off them.”
Hi Meena,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We have tried to contact you regarding this but however have not been able to get through. We have refunded you the full shipping and that should be with you shortly. We will raise this with our FedEx accounts manager regarding these issues.
“Delivery has not been made.
Supposed to arrive yesterday between 16:20-18:20 but no one arrived.
Tracking said they left a calling card. That never happened.
I cannot get in touch with DX delivery as they have no contact number.
Needs to be resolved”
Thank you, William, for taking the time to share your experience with Pro Tiler Tools. We apologise sincerely that your delivery did not arrive when expected and that you couldn't get in touch with DX delivery. We understand how important it is to have your order arrive on time and how inconvenient it can be when it doesn't. We have since been in contact with the courier and sorted the delivery. We also credited you back the delivery charges.
We value your feedback and thank you again for bringing this to our attention.
Hi Nick,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are pleased to hear that the issue you had was resolved by us. At PTT, we strive to provide exceptional customer throughout and we are pleased we met your expectation.
“Payed £200 for a 1m strip light for bathroom multi colour and only lights up green red yellow poor product for the money have bought ones off Amazon before 10m for £25 and they are allot better wouldn’t recommend this product to anyone it’s genesis multi colour strip light 😡😡”
Hi David,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We have been in touch with Genesis who have informed us that this has been resolved now. We did try to reach out to yourself to find out if everything was ok but have not been able to get hold of you. We are glad this has all been fixed.
Hi Robert,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We can now see that your item has been delivered and the delivery charges have been refunded for you. We can see that DX were originally struggling to find address and asked for details to provided. We will raise this with our DX accounts manager though regarding these issues.
“Delivery timescales were 1-3 days, for which I was charged £45. I'm yet to receive my goods. Ordered on a Monday. Got a call from them on Friday saying they'd need to come back Monday with a different vehicle as the street has restricted access (it's a pretty average residential street). This has significantly delayed our tiling project and will result in needing to take time off work. Would never use again.”
Hi Benjamin,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us at PTT. We did try to contact you regarding this. I can see that you spoke to my colleague on Friday 27/10/23 regarding delivery issues. We were informed by Pallex that the delivery vehicle could not deliver down your street due to restricted access and a smaller vehicle would be required. We appreciate how frustrating this, however we wanted to make you aware as soon as we were told by Pallex. Pallex informed us that the street has cars either side of road and would have been extremely difficult to deliver down that road in that vehicle. I have refunded you half of the shipping for this and this should be back with you shortly. We apologise for any inconvenience caused and hope to serve you again.
“Took an order for stocks they did not have, didn't answer emails, as to date have still not issued a refund for stock they sell which they don't have.”
Hi Ian,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We are sorry to hear about the experience you have had with us. We have tried to get in contact with yourself to resolve this however have not been able to get in touch with you. I have spoke to a couple of my colleagues regarding this and to why this happened. They have explained that this product is in a transitional process currently. Originally this was normally a direct product, and we are in process of stocking them at our warehouse. Normally with an order that is out of stock there would be a message due to being out of stock, and this would also be the same with something that is direct. I can see that your order has been refunded so this should be back with you.
Hi Peter,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry that you did not receive your order. We have looked into this and as it was being sent to Ireland it was being held at Customs. Fedex had contacted ourselves to inform us of this and my colleague tried to contact yourself regarding this. With goods being across there is a customs duty which needs to be processed in order for goods to be cleared through customs.
Hi Ricky,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We are sorry this has taken longer than it should have. At PTT, we can only process refunds when the orders are back with us. On this occasion Pallex seemed to have lost the order and we are now investigating the matter. This has then caused delays with your refund and we can only apologise for this. The refund has now been processed and we hope to serve you again.
Hi Samuel,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about the experience with us. We apologise for the delays with your order with our courier service FedEx. We have refunded you the shipping costs and we can now see that your order has now been delivered.
“My order was severely delayed. Even though I added a note to say it was alright to leave it on the doorstep. DX left a card , but we were at work, this led to 2 weeks of nonsense. We got daily DX updates for the delivery but it never arrived .We got GPS tracking data, which put the van near the house, no delivery. I had to phone Pro Tiler, who spoke to DX, so it arrived.
If your order is time dependent do not use Pro Tiler as it won't arrive on time!
The product is fine as I have used it before.”
Hi,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about the experience you have had with us. We have tried to get in contact with yourself to talk to you about this issue. We apologise for the issue you have had with our courier service DX. At PTT, we strive to get our customers orders to them promptly via our courier service. We have been let down by DX on this occasion and apologise for any inconvenience caused. We have refunded you the full shipping charges and that should be back with you shortly. We hope to serve you again.
“The product is as expected, but the delivery was awful. DPD delivered the product to what they called a nearby depot, which was 40min away by car! No idea why they didn’t even attempt to deliver it to my house since I was home all day. For a hefty 6.99£ delivery charge this is unacceptable. While I understand that this is DPDs fault, it’s still Pro Tiler who are responsible that I get the product on time. For that reason, I wouldn’t buy from Pro Tiler anymore and I wouldn’t recommend it either.”
Hi Manuel,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
I can see that your order was out for delivery and was unable to deliver. This has then automatically been requested to DPD pick up location. This is something which you can change on the DPD system and if you have used DPD can automatically stay on your account.
We are sorry that this caused inconvenience with your order, we understand how frustrating this is. We would advise contacting DPD to change these settings for future deliveries and for this happening again.
At PTT, we strive to get our customers orders to them efficiently and promptly. With regards to delivery this is completely out of our hands once the courier has your order. We can advise when orders are out for delivery and if there was a delivery issue (wrong address, late deliveries etc). We always advise our customers to contact ourselves if there are ever any problems and we can then chase up any problems with our couriers.
Hi,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are sorry to hear about your experience with us. We understand how frustrating this is and apologise for any inconvenience caused. I can see my colleague has refunded your full delivery charge which should be with you shortly. Pallex have informed us that there was an issue regarding delivery with there being a Red Zone and them getting a ticket. We will raise this with our accounts manager at Pallex and we are sorry that Pallex let us down on this occasion.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Alistair,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We have tried to get in contact with yourself regarding this issue. We can see that on this order you purchased a notched trowel. We have checked your postcode and you can receive free standard delivery on a wet cutting tile machine. The only difference is if you select next working day on our premium service there is an additional charge. We look forward to serving you again.
“I have only recieved 1 part of my order (which arrived on friday) - the rest has still not arrived and I've not had any updates about where it is, when it is due and what is happening. I'm very frustrated by the situation as my whole project is now delayed and it has affected my contractor.”
Hi Rachel,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We can see that 1 part of your order arrived on the friday. However the rest of your order was delayed. We are sorry that this caused delays to your product we know how frustrating this must be and we will raise this with our FedEx account manager. I can see that my colleague dispatched replacements and sent these out to you. If you are ever looking for tracking info or an update on your order, our dedicated team are always on hand to provide assistance. We look to resolve any issues efficiently and promptly.
“For two consecutive months I ordered the material and paid extra next day delivery before 12 am, everything was fine when I decided to order glue 1-3 day delivery 23 august someone decided that I did not need it. Today is the 28th, and I got nothing. Since I worked on the weekend I had to buy everything at Screwfix. Now I think why I need your glue. I will try not to work with you anymore.”
Hi Fedir,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear about your experience with us. We can see that you placed the order on 22/8/23 at 21.34pm on a standard 1-3 day delivery service. We can see that your order was dispatched on 23/8/23 and delivered today 29/8/23 at 13.29pm which is the 3rd working day. At PTT, we strive to get our customers orders to them promptly.
“Contacted company on the Friday stated I was needing delivery on the Saturday but their website said next working day delivery, chap said that’s ok we can get it to you for Saturday..items arrived on the Monday. I had tiler booked for the Sunday. Paid £55 for delivery…
Update they have agreed to refund my delivery cost and asked me to revise my review… delivery inc vat was £66, refund £30…clearly my views of this company are reinforced further.”
Hi Steve,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are sorry to hear about your experience with us. We can see you ordered on Friday on a next working day delivery service which would be Monday. We are sorry you was misinformed that this would be Saturday. We are sorry for the inconvenience this has caused.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi,
Thank you very much for taking the time to leave us review, and for shopping with Pro Tiler Tools.
We are sorry to hear about your experience with us. We have looked into your order and can see that our courier service Pallex failed to deliver your order correctly. We will raise this issue with our accounts manager at Pallex.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
