“You emailed me telling me the item I wanted was not in stock i called and ordered a different item got charged another delivery and payed for the items in the mean time 3 of 4 original items turned up and were returned when my new order was delivered. I still have not received a refund for the original order.”
Hi Paul,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this and apologise for any inconvenience that may have been caused. I have passed this information to one of our sales team members who will be in contact with you shortly to resolve the issue as soon as possible.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
Many Thanks
Jay - Pro Tiler Tools
Hello,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
I have spoken to our sales team regarding your order but we have no communication records about this issue. We would like to hear more about this, one of our sales team members will be in contact with you.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
Many Thanks
Jay - Pro Tiler Tools
Hi Atanas,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
We are very sorry to hear about this. Unfortunately, our team is unable to locate the email you sent. I have asked one of our sales team members to email you. If you could please respond to this, we would like to resolve this issue as soon as possible!
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to hear from you soon
Many Thanks
Dom - Pro Tiler Tools
Hi Colin,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We would like to hear more about the experience you had shopping with us. I have notified one of our sales team members regarding your order and they will be in touch with you shortly so we can discuss this in more detail.
Many Thanks,
Jay - Pro Tiler Tools
“Didnt get what ordered in time tiler had to be delayed after they said they had material in stock and wasn't told till the minute that it wasn't comming”
Hi Chris,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
I have double-checked your order with our team and can confirm that the order was placed on 09/05/2022 at 19:48. As our cut off for next day delivery is 3 pm your order would have been dispatched the following day. We have confirmation from our courier that the parcel was received on 11/05/2022 at 10:33 which is in line with your selection of a pre 12 service. As for the delivery prices, this will be due to the selected pre 12 service and also because of the weight of the products which were two 25kg packages.
If you would like any more information you can contact a member of our sales team who will be more than happy to assist with this matter. You can contact us via email at sales@protilertools.co.uk or alternatively, you can call us on 01604859800.
We would like to apologise that you feel you had a poor experience with us. We place a real emphasis on quality here at Pro Tiler Tools, carrying out rigorous quality checks and are so sorry for any inconvenience this may have caused.
Many Thanks,
Jay - Pro Tiler Tools
Hi Cosmin marian Raducan,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
I've double-checked your order with our team and can confirm we sent your item on the chosen delivery service which was a pre 12:00. We have confirmation from DPD that your package was delivered at 10:30 the following day as expected.
We would like to apologise that you believe you had a poor experience with us. We place a real emphasis on quality here at Pro Tiler Tools, carrying out rigorous quality checks. On this occasion, we cannot see any issues with your order or how the item was delivered.
If you have any queries or need any advice with regards to delivery when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you.
Many Thanks,
Jay - Pro Tiler Tools
Hi Brohdi,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
I've double-checked your order with our team and can confirm we sent a replacement item out to you on a next day delivery service as soon as you had confirmed the missing product.
We would like to apologise that you believe you had a poor experience with us. We place a real emphasis on quality here at Pro Tiler Tools, carrying out rigorous quality checks and are sorry this happened. We really hope you'll give us another chance to impress you in the future.
Many Thanks,
Jay - Pro Tiler Tools
“Don't go anywhere near this site very poor after sales. Sent me a faulty montolit manual tile cutter to cut 10mm 670x440 porcelain tiles scribing and snap arm faulty no clean cut and breaking tiles contacted immediately wouldn't replace as been used. Other reviews say same”
“When delivery arrived it was the box was damaged but no evidence that goods were damaged but they were and then leaked all over my carpet so taking legal action as Pro Tiler Tools said NOT OUR PROBLEM!!!!!!”
Hi Clair,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
We are sorry to hear you feel you had a poor experience with us and we can appreciate your frustration. However we, nor DPD, are liable for costs/charges outside of the value of the products or delivery.
We utilise leading couriers to serve customers nationwide, although, despite the high standards, delays and damages in transit are still possible and unfortunately out of our control, and sometimes even the couriers. Certainly, something neither can control is what customers do with goods once in their possession, including where goods are transported, stored or used. With an order containing latex, particularly one which was been through a courier network, we would recommend this be opened and inspected in a suitable location.
We are required to replace any damaged items which of course we have already done so as quickly as possible. We also refunded your delivery charge as a goodwill gesture. Unfortunately, there is nothing more that we can do and brings this case to a close.
If you require anything aside from the matters discussed above, please let us know.
Many Thanks
Jay - Pro Tiler Tools
Hi Jonathan,
Thank you for taking the time to leave a review.
As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs.
I've double checked your order with our team and can confirm that unfortunately we experienced a system error. To resolve this, your item will be leaving us today, to be delivered by DPD tomorrow before 12 (they will send you a text message to confirm delivery). We will also be crediting you for the whole order, so please expect the money to be back in your account within 3 working days.
We would like to apologise sincerely that you had a poor experience with us. We place a real emphasis on quality here at Pro Tiler Tools, carrying out rigorous quality checks and are so sorry this slipped through. We really hope you'll give us another chance to impress you in the future.
Many Thanks,
Ryan - Pro Tiler Tools
Hi Cosimo, thanks for taking the time to leave a review. I can see you've been speaking with Dom in our sales team in relation to this issue. Your order was dispatched from us on 8th February to Italy. Your parcel looks to be held with DPD. Dom is currently dealing with this for you and will be in touch as soon as we have more information from DPD. Thanks, Pro Tiler Tools
“The tool I bought arrived incomplete (missing 2 knobs)! I have emailed customer service, but they not bother contacting me or sorting out the issue. So I paid over £400 for a tool that I can't use!!”
“I rang & emailed several times to get the part ordered. Just been told its not on its way from sigma in Italy. Tiling has now been delayed by 3 weeks so the job is costing money and delayed.
Really really disappointed”
“Ordered 7 items of grout and silicone and they told me by email 1 was out of stock. Fair enough so I re-ordered that elsewhere but had to pay another delivery cost. When the remaining 6 items were delivered 1 was short shipped - no explanation offered! I had to call to query this and was told they had run out and didn't know when more would be available. So I had to place yet another order elsewhere and pay yet another delivery cost! Protiler Tools could not have cared less about their poor customer service!”
Hi Gerry, thanks for taking the time to leave a review. We can see on the DPD tracking that your order of Marmox All in One Adhesive and Sealant was successfully delivered at 11am on Friday 14th January and signed for by 'Clyde'. Thanks, Pro Tiler Tools
Hi Simon, thanks for taking the time to leave a review. We have checked the DPD tracking information and it shows that the parcel was delivered to your front porch at 10.29 on Friday 14th January. Hope this helps. Pro Tiler Tools
Hi Jonathan, thanks for taking the time to leave a review. Sorry to hear there has been an issue with your order. I can see that your order was sent from our warehouse on 29th December. Please could you contact our sales team on sales@protilertools.co.uk or 01604 859800 and we can arrange for replacements to be sent out for you. Thanks, Pro Tiler Tools
Hi Bruce, thanks for taking the time to leave a review. Sorry to hear you've had an issue. Please could you contact Laurence in our sales team on 01604 859800 or sales@protilertools.co.uk and we will get this looked into for you. Thanks, Pro Tiler Tools
Morning Jaspal, thank you for taking the time to leave a review. I can see from communications you'd had with our sales team that you were happy to wait for the item to come back in to stock. We have refunded the shipping cost. We will dispatch the item as soon as it comes in to stock, however, if you'd like for us to refund the complete order, please contact our sales team on sales@protilertools.co.uk or call 01604 859800.
