Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“I’m still waiting for my blade spanner so I can use it!! Not happy!! At all!!”

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Posted 3 years ago

Hi , thank you for the feedback . We have tried to contact you with no success as this order is for a laser level . Please contact me directly if we can be of further assistance. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“USED ONCE TWO PADS AND FELL APART”

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Posted 3 years ago

“Their description of product was misleading, the customer service was very poor. A Manager was meant to call me back and never did. With so much choice out there, I will never use this company Again”

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Posted 3 years ago

Hi , thank you for the feedback. We are surprised to read this you had asked to return your purchase for a refund which was facilitated within a couple of days of your initial request. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“I bought a Bosch Lawn Mower. Unfortunately when l unpacked it. The Actual Blade Cutter and the wheels had a bit of grass on it.”

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Posted 4 years ago

Hi , thank you for the feedback. We are really surprised to read this & would like to reassure you that we only supply brand new & genuine products directly sourced from the manufacturer . Please contact me directly if there is anything we can do to assist you . Kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“Unfortunately they got my postcode wrong! Obviously the courier tried to deliver to the wrong address; and they couldn't/ wouldn't change the postcode on the order. Item has to go back via the courier, i get refunded, then I have to go back on the website to re-order. That's not going to happen. 🤨”

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Posted 4 years ago

Hi , thank you for the feedback . We are somewhat surprised to read this as our courier partner would only attempt delivery to the address our customers input themselves on our website . Our apologies for whatever has gone wrong here & i can see that you have now been refunded in full. Kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“This tool came arrived with the box gaping open. On checking found that Powertool World had opened the box, removed the battery and charger supplied with it, managed to lose the safety glasses. When challenged their customer services man told me what they did was absolutely fine, they split down all the time and it was Makita's fault that there were no safety glasses. I would not buy from Powertool World again”

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Posted 4 years ago

Hi , thank you for the feedback. We would like to apologise for the condition your parcel arrived in , this is something we have only recently discovered that the flap sealing the box sometimes comes undone during transit & have put a process in place to prevent it happening again. We would also like to apologise for the missing safety glasses & any associated misunderstanding , we are liaising with Makita to clear this up. Kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“Not happy with regards the issue above. All it would have taken was to send out a replacement chain. After all it is brand new.”

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Posted 4 years ago

Hi , thank you for the feedback . Customer services would be looking for a photo to help identify the missing part . If you could provide us with the serial number of the machine that may help. Kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“Power Tool World is the worst company that I have ever dea”

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Posted 4 years ago

Hi , thank you for the feedback. We would like to apologise & completely understand your frustration with the faulty accessory supplied with your machine . We have replaced that for you & understood you were satisfied with the outcome. Kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“Xxxxxxxxxxxxxxxxxxxxxx”

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Posted 4 years ago

“The customer service at power tool world is very poor”

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Posted 4 years ago

Hi , thank you for the feedback. We would like to apologise for the poor experience you have received via the Dewalt service portal . We share your frustration & would like to reassure you that Dewalt are trying very hard to fix the problem. Kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“Absolutely shocking custom service and no one is bothered to help resolve situations that are completely out of the customers control. COMPLETELY BOYCOTT THIS COMPANY AND PURCHASE YOUR LASERS FROM A DIFFERENT COMPANY”

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Posted 4 years ago

Hi , thank you for the feedback. We would like to apologise for the initial poor service you had received but would like to reassure you that we were working hard in the background to get this resolved for you & can now confirm that your laser is back with you & fully operational. Kind regards - dave'powertoolworld.co.uk

Posted 4 years ago

“Happy to sell the tools, NOT so helpful when there is a problem....”

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Posted 4 years ago

Hi , thank you for the feedback. We are very sorry that the extension of the manufacturers warranty platform has not met your expectation but in the trade environment this really is the best way to get you up & running with the minimum amount of fuss. Kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“Still not received item, they are saying it has been delivered but obviously not right address. And of cause they blame covid”

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Posted 4 years ago

Hi , thank you for the feedback. We are sorry for the delivery issue you are experiencing , our courier partner have delivered your parcel to the hospital clinic as requested but unfortunately we are limited as to what we can do now with the hospital protocols in place. Kind regards dave@powertoolworld.co.uk

Posted 4 years ago

“I would not even give you 1 star to be totally honest. Item I bought had a faulty charger so need to send videos as proof. In meantime got no charger. Nail gun has been nothing but problems since 1st day in use. Then just pass the book to hikoki. Not interested in helping. Rubbish service will definitely not be using again.”

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Posted 4 years ago

Hi , thank you for the feedback. We are really sorry that you are having problems with your nail gun. We would ask for a short video wherever possible to help solve the issue & I would like to apologise if it it came across as being palmed off . Hikoki have a fantastic system for getting you up & running with the minimum of fuss , it really does represent the best way to get your charger & any other problems sorted out. The collection & return together with all repaired or replaced items are completely free of charge being covered under the extensive manufacturer`s warranty. Kind regards , dave@powertoolworld.co.uk

Posted 4 years ago

“Absolutely shocking.Sent a tool returned by a previous owner , return owners letter still in the box, manual missing so clearly not examined on return.Two hours telex and phone calls later Ihad a 20mile round journey to take the tool back to a deliverypoint .no compensation.”

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Posted 4 years ago

Hi George , thank you for the feedback. A member of our customer service team will contact you first thing on Tuesday morning after the Bank Holiday. Kind regards dave@powertoolworld.co.uk

Posted 4 years ago

“I purchased a Makita cordless saw from yourselves which had no description of battery required. None of my existing Makita tool batteries would fit. I have had to return the saw and had to pay the return postage for an item that was not fit for purpose. I would not recommend using Power Tool World for purchasing online.”

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Posted 4 years ago

Hi , thanks for the feedback . I have sent you an email separately as we believe you have left this review in error. You have purchased a Makita saw complete with batteries from us & we can find no correspondence from you to the contrary. Kind regards dave@powertoolworld.co.uk

Posted 4 years ago

“Great 👍🏻”

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Posted 4 years ago

“I contacted Power Tool World in regards to a refund of the faulty multi tool as I purchased another multi tool for the job I was on and I told that they could not give me a refund and that I had to contact Makita for them to repair. I’ve been waiting for them for over a week to collect it, very disappointing”

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Posted 4 years ago

Hi, thank you for your feedback. We are sorry that the provision of the warranty information wasn’t as expected or hoped for, but in the trade environment this does represent the quickest turnaround in getting the issue addressed for you. Please don’t hesitate to get in touch should you need any additional support – we’ll be happy to help where we can. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Purchased a pressure washer for £500 and it was incomplete. Still not received the missing part 2 weeks later. Won't be using them again or recommending them to anyone.”

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Posted 4 years ago

Hi, thank you for your feedback. I am sorry that it has taken longer than expected to secure the missing part from our supplier, but can confirm that further to our conversation we will have the part with you in the coming days. Thanks again for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“I would like to review said items but yet to receive even though ordered 2 weeks ago causing our company endless issues on site so very unsatisfied, the lack of communication is extraordinary”

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Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear of your disappointment, but we have been working on resolving this situation with the parcel incorrectly delivered by our courier partner. A member of our team will update you in the next 24 hours. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

Power Tool World Reviews