Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“I bouth my tool from the first time and it turned out to be broken. I called you guys,then I sent a video like you told me and from then on there no information wath to do?”

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Posted 3 years ago

Hi Krzysztof, Thank you for taking the time to leave your review, we value all customer feedback. Please accept our apologies that the items purchased from Powertool World are faulty. As with all mechanical products, faults can unfortunately occur from time to time. We have spoken with our customer service department and can see that your case is currently with our technical team who have been unable to reach you on the telephone to discuss matters further. Due to this, they have sent an email. Please respond to their email so we can advise you of the next steps to resolve your issue. If you would like to discuss matters further, please visit our website where you can decide on the best way to contact us. Contact Us | Powertool World

Posted 3 years ago

“Never again from you!”

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Posted 3 years ago

“They charge me20£ for delivery which was free of charge”

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Posted 3 years ago

Hi Antonios, Thank you for taking the time to leave your review, we value all customer feedback. We have checked your order and can see that at the time it was placed you selected the pre 10:30 delivery option. This is a premium DPD service which is why the additional charge was applied to your order. For future reference, Powertool World offer free next working day delivery for orders placed before 7pm and over £50 when using the discount code BFEX. If you have any questions please don’t hesitate to contact our dedicated customer support. Our offices are available Monday to Friday from 09:00 – 17:00. Please visit the below link to determine the best way to contact us; Contact Us | Powertool World

Posted 3 years ago

“Never use again”

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Posted 3 years ago

Hi Gareth, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry to hear that you’re dissatisfied with your recent order. Unfortunately, there is no context surrounding your review which makes it hard for us to understand the situation. Having investigated matters further we can see that the order in question was placed on Friday for next day delivery. As our website indicates, next day delivery is based upon working days meaning that orders placed on a Friday would not arrive until Monday. All customers do have the option to select a Saturday delivery if the order is important. However, this would be at their own cost. If you have any questions, or would like to discuss matters further, please don’t hesitate to contact our dedicated customer support team. Our offices are open Monday to Friday from 09:00 – 17:00, please visit the below link where you can view the best way to contact us; Contact Us | Powertool World

Posted 3 years ago

“I’ve not king had this gun is there anything you can do maybe it a manufacture error”

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Posted 3 years ago

“They despatch orders requiring a signature so you can’t select a safe place. Our first delivery was missed and the second attempt was just automatically made the following day at 7:45am before anyone was on site. It was then returned to Power Tool world the same day before we even had a chance to arrange a re delivery. We ended up ordering from elsewhere!”

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Posted 3 years ago

Hi Wendy, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry to hear you’ve had issues with your delivery. We pride ourselves on being able to offer our customers a next day delivery service, unfortunately issues such as missed deliveries can occur though. In instances such as this a card is left with the customer to arrange a more convenient time, if the customer does not contact the courier, a second delivery attempt will be made the following day, if the delivery fails a second time the item is returned to sender. If we can be of any support in the future, please don’t hesitate to contact our dedicated customer support team who are available Monday to Friday from 09:00 – 17:00. Please visit our website to view the best way to contact us; Contact Us | Powertool World

Posted 3 years ago

“Amazing delivery spot on”

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Posted 3 years ago

“Rather than worrying about me writing a review and contacting me every few days to do so. Their time would be better spent actually trying to get some stock in as they seem to have very little available at the moment.”

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Posted 3 years ago

Hi and thanks for your feedback. We only ask once for a review of the service received and the product ordered, which is less than most of our competitors who like to remind you to review multiple times. With this in mind I wonder if you have us mixed up with someone else? Nevertheless, I'm sorry you feel this way and can assure you that stock availability is currently good and due to carry on improving - if there is anything in particular you are waiting for then please do not hesitate to contact us for further information regarding ETA's. Thank you again for your order!

Posted 3 years ago

“Since buying from this store I've been innundated with spam emails from a variety of dodgy sources, DO NOT BUY FROM THIS STORE”

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Posted 3 years ago

Hi Jason, thanks for your feedback. We've never heard this before from any of our thousands of customers. I'd love to find out what you are receiving and see if I can put your mind at rest as this is highly unlikely to be from your order with us. Please could you send the details to help@powertoolworld.co.uk and I will look into this as a priority for you. Thanks! Nick

Posted 3 years ago

“The website offered free next day delivery if you used a code. There was no way to use the code during the payment process. The drill took a week to come when I really needed it the next day. I messaged the company through the website; no response. I was able to borrow a drill for a week, otherwise I'd have bought another and returned the PTW one to them.”

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Posted 3 years ago

Hi James, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry to hear of the issue you have encountered when looking to select our ‘BFX’ free next working day delivery code. This is not something we’ve heard of before so we’re currently investigating matters with our eCommerce team, the option to add the code usually presents itself to the user at checkout stage. Looking at your specific order we can see that standard delivery was selected meaning delivery would have been made within the scheduled timeframe. However, according to DPD tracking the delivery was changed to arrive on Friday. We pride ourselves in putting our customers at the heart of everything we do so hearing that you have contacted us without receiving a response is something we take very seriously. We have checked all our contact addresses and can confirm that we have never received any queries from you. We have a dedicated customer support team available to offer support to all our customers. If you encounter issues in the future, please contact us on 01325 370300 Monday to Friday from 09:00 – 17:00, or via email at help@powertoolworld.co.uk.

Posted 3 years ago

“The company were ok but the product was woeful ,I’ve wasted a lot of time on this order and still have no torch”

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Posted 3 years ago

“Sold items not as described. Very poor customer service afterwards. With a poor attempt at a financial resolution. Real shame, as boxes are well priced. But a headache to have to remove stickers, labels and remaining residue.”

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Posted 3 years ago

Hi , thank you for the feedback. We would like to apologise for your disappointment regarding the listing of these Bosch cases & that our subsequent offer of resolution did not meet your expectation. We do try to make our listings clear & certainly were not trying to mislead but do understand your frustrations. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“Battery will not chsrge”

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Posted 3 years ago

Hi Kevin, Thank you for taking the time to leave your review. Please accept our apologies for the delay in getting back to you. We're sorry to hear of the issue you're having with your battery. So we can help we would be grateful if you could contact our dedicated customer support team on 01325 370300. Please have your proof of purchase information to hand. We look forward to hearing from you.

Posted 3 years ago

“My tool has come not working, not very good service.”

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Posted 3 years ago

Hi , thank you for the feedback. Please accept our apologies for letting you down here. I can see that we offered you a replacement radio only to discover that we were out of stock. Unfortunately with no due date from the manufacturer our only option was to refund your order. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“Did not receive item. Have been waiting for about a month.”

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Posted 3 years ago

Hi , thank you for the feedback . We would like to apologise for the lack of communication here as I can see that delivery of your parcel was refused & returned to us for refund last month. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“..........”

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Posted 3 years ago

“When I opened the box that the tool came in it looked like it had been through a washing machine and the case was broken. I messaged Powertool world and told the that I expected better, the tool and case to packaged better and not to arrive damaged. I was made to feel like the damage was my fault and they offered be £5 to keep the damaged case, I told them I wanted a new case sending out and they became very difficult saying that they will only send a new case once I return the damaged case and they would send out a prepaid postage tag. Over a week and a half later I’m still waiting! Very poor service indeed”

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Posted 3 years ago

Hi , thank you for the feedback. We would like to apologise for the damage to your parcel & note it is certainly not our intention to blame you for the damage. I can see we emailed over a pre paid returns label the same day , which is still valid should you still wish to return the damaged case. Please contact myself or customer services directly if we can be of further assistance. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“Poor service”

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Posted 3 years ago

“Appalling customer service”

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Posted 3 years ago

Hi , thank you for the feedback . We would like to apologise for the misunderstanding regarding this strimmer , we do try to make our listings as clear as possible , noting quite prominently whether they are supplied with batteries or as in this case "Body Only". Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“expected better when requested a refund as not fit for purpose all I got was deal with makita I shouldn't have the hassle it's not faulty and certainly don't want an exchange but my money back”

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Posted 3 years ago

Hi , thank you for the feedback . We are surprised to read this as the DCM501Z Coffee machine is currently one of our most popular Makita products . The warranty platform really is the best way to get your machine checked out if you believe it to be faulty or not performing to standard. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

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