Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Mini grinder no power at all Not adequate to do grinder work”

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Posted 3 years ago

“I have still not received my parcels and communication has been extremely poor between yourselves and DPD”

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Posted 3 years ago

Hi Liam, Thank you for taking the time to leave your review, we value all customer feedback. Please accept our apologies for the issues you've had with your delivery. Please rest assured we take matters such as this very seriously which is why a detailed investigation is always carried out. We can see that you have been in contact with our Customer Service team, who in turn have been corresponding with our courier DPD. We're pleased to confirm that we have further updates for you so a member of our Customer Service team will call you before close of business today. When cases are raised with our courier we, unfortunately, have to wait for their response which is why things can take some time. We thank you for your continued patience.

Posted 3 years ago

“Please, refund my money. A lot of time passed after the return.”

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Posted 3 years ago

Hi Andrey, Thank you for taking the time to leave your review, we value all customer feedback. We’re pleased to confirm that your refund was processed on 11/01/2022, this should hit your bank in 3-5 working days. As explained previously, we do have 14 days to process customer returns as detailed in our terms and conditions included below; Terms & Conditions | Powertool World

Posted 3 years ago

“Useless still haven’t received my item ordered on 20th dec”

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Posted 3 years ago

Hi Jay, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry to hear that there has been an issue with your delivery. Please rest assured, we take matters such as this very seriously which is why a detailed investigation is always carried out. Upon review, we can see that your case has been escalated to our courier DPD due to you raising a delivery dispute. In instances such as this DPD require 3-5 working days to complete their investigation. We should receive an update tomorrow, at this point, a member of our dedicated customer support team will contact you to provide you with an update. Your continued patience is greatly appreciated, and we apologise for any frustration caused.

Posted 3 years ago

“I returned the purchase and there is still no refund”

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Posted 3 years ago

Hi Andrey, Thank you for taking the time to leave your review, we value all customer feedback. We’re currently in the process of actioning all customer product returns. As is normal for this time of year after, we have a higher-than-normal rate of returns. Please rest assured, our Returns team are working to ensure all customer returns are processed ASAP. As soon as your return is completed you will be notified. Please find a link to our website terms and conditions below. Here you can see that we have 14 days to process returns. However, returns are normally actioned well within this timeframe; Terms & Conditions | Powertool World If you have any questions, please contact our dedicated customer support team; Contact Us | Powertool World

Posted 3 years ago

“First timed ive used them. Service was good but quality of accessories very poor”

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Posted 3 years ago

Hi Cayle, Thank you for taking the time to leave your review, we value all customer feedback. We’re happy to hear that you have chosen to purchase with Powertool World. We have a large accessory portfolio covering all manufactures products that we sell. If there is something specific that you’re after which we don’t currently list, please let us know as we’re always looking to improve our listings if there is demand from our customers. If you would like to discuss matters further, please contact our dedicated customer support team; Contact Us | Powertool World

Posted 3 years ago

“I’ve bought from power tool world previously no trouble this time was completely different unfortunately”

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Posted 3 years ago

Hi Adrian, Thank you for taking the time to leave your review, we value all customer feedback. We`re surprised to read this as we can see from the tracking that your delivery was signed for on 21/12/21. We have checked all of our records and have never received any contact from you. If there is anything we can help with please visit our website to decide on the best way to contact our dedicated customer support team. We're always here to help; https://www.powertoolworld.co.uk/contact/

Posted 3 years ago

“waited in 3 times for the delivery, never turned up. They just dont care . cancelled it”

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Posted 3 years ago

Hi Emma, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry to hear of the issues you have faced with your delivery. We take matters such as this very seriously which is why a detailed investigation is always carried out. Upon review, we can see that there have unfortunately been multiple failed delivery attempts. Due to this, the order has now been returned to us. Please rest assured we will prioritise the return to ensure your refund is actioned ASAP. On the rare occasion where multiple failed deliveries occur a calling card is left with the customer so they can contact our courier to arrange a convenient time date and time for delivery. If this did not happen please accept our apologies. If you would like to reorder the item, please send your order number to help@powertoolworld.co.uk and we will ensure the order is tracked closely to ensure delivery is successful. Please accept our apologies for any frustration caused.

Posted 3 years ago

“Appalling customer service. : Ordered two Dewalt batteries. Waited and waited then looked on the internet to see they were going back to depot. It appeared I missed a letter from my post code. The invoice has both my address with the missing letter and the address filled in by PayPal which showed the correct post code. On talking to customer service they insisted I had to cancel my order get a refund and then order the item again. They could not just add the missing letter to the post code, although they realised this was the problem. I said that was ridiculous and that I would go somewhere else. If this is their level of customer service when they are selling something to you what would after sales service be like? Also it must be an awful place to work if you cannot be trusted to alter something so obvious and only “the computer” can make decisions”

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Posted 3 years ago

Hi Roger, Thank you for taking the time to leave your review, we value all customer feedback. Please accept our sincere apologies for the issue you have faced with your order. We recognise that we could have done more to rectify the issue for you which is why this has now been passed to our Service Manager to ensure our Customer Service team are aware of the situation. Please rest assured, your feedback will be actioned immediately to ensure issues such as this never occur again in the future. Your return will be actioned ASAP.

Posted 3 years ago

“Delivered on time, easy to deal with.”

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Posted 3 years ago

“Customer service Very poor”

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Posted 3 years ago

Hi William, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry to hear that your delivery has arrived damaged. Unfortunately, issues such as this can occasionally occur when large items travel through the transport network. We can see that you have been in communication with our customer support team who are looking to source the replacement box as requested. If this can not be provided by the supplier, a collection will be raised with either a full replacement or refund actioned. Please rest assured, we pride ourselves on always working to resolve all customer issues promptly.

Posted 3 years ago

“The suply without foam blocks, not happy at all, 1st and Last time I'll never use this company again, very disappointed.”

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Posted 3 years ago

Hello, Thank you for taking the time to leave your review, we value all customer feedback. We are surprised to read this as we only supply genuine UK sourced & supplied product direct from the manufacturer. We are not sure what the foam blocks that you refer to are but if you contact our dedicated customer support team, we would be happy to assist with any product queries you may have. Our office is open Monday to Friday from 09:00 to 17:00, please visit our website to decide on the best way of contacting us; Contact Us | Powertool World

Posted 3 years ago

“Customer service I can't believe it is so hard to send one Battery back to get replaced.”

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Posted 3 years ago

Hi Matthew, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry to hear there has been an issue with one of your batteries. We have discussed matters with our services manager who has confirmed that a member of the customer support team will be contacting you in due course to arrange the return of the faulty battery so a replacement can be sent. Please accept our apologies for any delays you have encountered.

Posted 3 years ago

“Still waiting for my delivery 2 weeks later after a 1-3 day delivery, DPD say they have not received it yet”

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Posted 3 years ago

Hi Luke, Thank you for taking the time to leave your review, we value all customer feedback. We can see that there was an issue with your order which has now been resolved. We’re glad to see that following a recent conversation with our customer support team a replacement order was shipped out. If you have any issues in the future with any items purchased from Powertool World, please visit our website where you can locate the best way of contacting our customer support team; Contact Us | Powertool World

Posted 3 years ago

“Not replied to my emails about missing tools”

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Posted 3 years ago

Hi Callum, Thank you for taking the time to leave your review, we value all customer feedback. Please accept our sincerest apologies for the issues and delays you have faced. Our customer services team are working hard to respond to all customer enquiries during this busy period. Our service manager will be contacting you shortly to discuss matters personally to provide a resolution to your issues as a priority.

Posted 3 years ago

“POOR! Did not receive batteries batteries or carry case. Disputed to no avail. Will not buy here again”

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Posted 3 years ago

Hi Neil, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry to hear that you’re unhappy with the outcome of the investigation our service department has carried out. Please rest assured, we take complaints such as this extremely serious which is why a detailed review was carried out to cover every step of the order process from point of order through to dispatch. As part of our investigation, we confirmed that the weight of the parcel leaving our warehouse matched what was recorded by DPD when it hit their network. Due to this, our findings would indicate that your delivery arrived in full. We appreciate our decision may not meet your satisfaction, but trust you understand how the decision has been reached.

Posted 3 years ago

“Package arrived 2 weeks ago in a totally inappropriately sized box for the size and weight of the order. It was covered in resealed by DPD tape and the Trend corner chisel was nowhere to be seen. After a brief web chat i was assured that DPD were going to investigate and i would hear back in 3-5 working days. 10 working days later and 5 emails and messages later. (all of which have not as yet been responses to) NOTHING SO BEWARE ALL THE WHILE THINGS ARE GOING OK POWER TOOL WORLD'S SERVICE IS PRETTY GOOD. BUT BEWARE IF YOU HAVE AN ISSUE BECAUSE THEY OBVIOUSLY DO'NT GIVE A STUFF. Looks like it will have to be a credit card charge back. But i wont be back shocking customer service.”

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Posted 3 years ago

Hi Chris, Thank you for taking the time to leave your review, we value all customer feedback. Please accept our sincerest apologies for the issues and delays you have faced. Our customer services team are working hard to respond to all customer enquiries during this busy period. Our service manager will be contacting you shortly to discuss matters personally to provide a resolution to your issues as a priority.

Posted 3 years ago

“Very bad communication do not reply to emails customer service non existent.”

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Posted 3 years ago

Hi Dudley, Thank you for taking the time to leave your review, we value all customer feedback. Having reviewed all email communications we can see that a member of our customer support team has been in contact with you and has emailed you a pre-paid label to have the item returned. The email was sent on 25/11/2021 and we’re yet to receive a response. Please respond ASAP to agree to our return T&Cs so we can proceed to resolve your issue. If you would like to discuss matters further, please visit our website where you can decide on the best way to contact us.

Posted 3 years ago

“Absolutely awful service. The item was not delivered by the courier, even though we waited in all day for it. Two weeks later and I still don’t have my grinder and haven’t had a refund. Very poor and won’t be repeated”

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Posted 3 years ago

Hi Tim, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry to hear of the issues you have faced with your delivery. Having investigated we can see that the parcel was returned to our office due to 2 unsuccessful delivery attempts. A refund was then processed on 25/11/22021. We recommend that all Powertool World customers take advantage of our courier’s website to track and manage their orders should their circumstances change. If there are any issues in the future our dedicated customer support team are available Monday to Friday from 09:00 to 17:00. Please visit our website to view the different ways we can be contacted. Contact Us | Powertool World

Posted 3 years ago

“I haven’t received the goods yet”

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Posted 3 years ago

Good morning, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry to hear there was an issue with your delivery. We have checked the tracking and can see that your parcel was returned to us due to 2 failed delivery attempts. Our records show that a refund for the order was processed on Monday 22nd November. If you would like to place a replacement order and have any questions surrounding delivery, please contact our dedicated customer support team. Our office is open Monday to Friday from 09:00 – 17:00. Please visit our website to decide on the best way of contacting us; Contact Us | Powertool World

Posted 3 years ago

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