Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Extremely unhelpful, never use again.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry that the provision of the warranty information wasn’t as expected or hoped for, but in the trade environment this does represent the quickest turnaround in getting the issue addressed for you. Please don’t hesitate to get in touch should you need any additional support – we’ll be happy to help where we can. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“I purchased a few items one of which was a Dewalt inlay tray for a DCG412 battery grinder. The inlay was not as advertised and was to small for the tool, I contacted Powertool World customer service (Mike) but as far as they were concerned the tool did fit even though the photographer provided clearly showed that it did not. I asked about returning the inlay and was informed that I could but would be at my expense. I will not purchase from this company again”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback and for bringing this to our attention, we have updated our listing accordingly. We would like to apologise for any inconvenience caused and can confirm that we have issued a full refund as discussed. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“The item still has not been delivered and so I'm considering cancelling the order and asking for a full refund. Please contact me within 24 hours to tell me how you are intending to correct the situation.”

Helpful Report

Posted 4 years ago

Hi , thank you for the feedback . We are surprised to read this as the tracking shows delivery of your order within the specified timeframe. If you need any further help please contact me directly. Thank you for your order dave@powertoolworld.co.uk

Posted 4 years ago

“My first order from Power Tool World and most likely my last. I ordered a professional Karcher pressure washer from Power Tool World. To be fair the order the price was very competitive and it was delivered in reasonable time. Upon opening up the package I noticed aside from the damaged packaging that the plastic cover had been cracked whilst putting together. I contacted customer services and asked if they could either send out a replacement panel or even to save hassle a £20 credit as I thought I could put up with the crack and it would be least expensive option for the company. The customer service representative said most the company would refund was £10 for damaged goods or would need to take the item back. To replace the panel would likely be nearer £60-80. (Surely the courier insurance on the goods would cover more than £10 damages?). Having spent the best part of an hour already putting the pressure hose together, I thought just sending out the replacement panel was the obvious solution. I was trying to explain this to the customer service representative and explain that was I was offering would be fairest option, but every time I tried to speak, the customer service representative interrupted me. This really got my back up and eventually I terminated the call. After further email correspondence I finally accepted the £10 refund as the company was not even be able to replace my unit (I was told due to lack of stock). To date I have not even received this refund. I am sure this company is fine when everything goes well, but my experience left me very frustrated, and wasted quite a bit of my time. I just found the lack common sense in dealing with situations like this staggering.”

Helpful Report

Posted 4 years ago

Hi , thank you for the feedback. We would like to apologise that your pressure washer arrived damaged & also for your frustration with the outcome, which I would like to explain. As the parcel was not signed for as damaged , there is no likelihood of a claim against the courier & as such the damage was probably caused during the manufacture or assembly process , hence our need to collect the unit & take it up with the manufacturer. Unfortunately we do not stock the offending part so were unable to fulfil your request on that . You are right that we sold out of this product so our only option was to collect & refund in full or offer a small refund for the damaged part , which I can confirm has been processed. Thank you for order , kind regards dave@powertoolworld.co.uk

Posted 4 years ago

“I bought a drill and after 2 days the drill let me down, they don t want to replace it for me”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry that the provision of the warranty information wasn’t as expected or hoped for, but in the trade environment this does represent the quickest turnaround in getting the issue addressed for you. Please don’t hesitate to get in touch should you need any additional support – we’ll be happy to help where we can. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Didn't leave in porch, returned to warehouse, refunded cost of item minus the delivery. Cost me £4.95 for nothing.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear this, but can confirm that as the order was refused at the provided delivery address our courier partner instigated a `return to consignor` and levied the delivery charge accordingly. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Don't buy anything from this company! I bought Makita coffee maker for my husband from them, and it came faulty! I contactedseller next day for return, BUT they refused and said that I should contact Makita and send my coffee maker to them for repair!!! They even didn't want to listen about 14 days buyers protection scheme! I am very disappointed!”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry that the provision of the warranty information wasn’t as expected or hoped for, but in the trade environment this does represent the quickest turnaround in getting the issue addressed for you. Please don’t hesitate to get in touch should you need any additional support – we’ll be happy to help where we can. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“If you need a recipe shop some place else”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are surprised to read this as I can see that we sent an invoice automatically at payment of your order and a copy invoice when requested to your registered email address email. If you require any further assistance please get in touch , we are more than happy to help. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Terrible experience. The website advertised both 240V and 110V being available, but with no option to select. Being in the UK I assumed I would receive a 240V, but was sent a 110V. I had to return it at my own cost, which was extortionate. PowerToolWorld didn't accept any responsibility, apology or offer anything towards the return fee or an exchange process. Zero customer service. I took the purchase refund and went shopping elsewhere”

Helpful Report

Posted 4 years ago

Hi , thank you for the feedback. Most of our professional power tools are available in both 110v & 240v with the required voltage selected via a drop down menu displayed on the item page . It would appear that you selected the 110v version as the 240v was not available at the time so unfortunately we were unable to provide an exchange machine when this came to light. We could have been more empathetic regarding your return & will look to improve our provision in this area. Apologies for any inconvenience caused , dave@powertoolworld.co.uk

Posted 4 years ago

“costumer help no use, 2 months waiting and nothing”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback and for bringing this matter to our attention. I can confirm that following our conversation, we have arranged for a replacement charger to be delivered to you by the end of this week. Kind regards, Ian@Powertoolworld.co.uk.

Posted 4 years ago

“Hi, I would say the services has not been good. I bought a Makita still saw to compete a project. The equipment turned up but the handle was missing. Been waiting over a week for the missing parts. As a result I have had to pay a builder to compete the works for me at a cost of £70. Not a good experience, i appreciate the fault may be with the equipment manufacturer but I would have expected Power Tool world to open up another box and post the missing parts but that’s not been the case. Not how I operate when it comes to customer service.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear of your disappointment, but as discussed we don’t carry the missing part in stock. We are happy to confirm that the missing handle is now on its way to you and would like to thank you for your patience whilst we resolved this for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“How about delivering my order first mate ???”

Helpful Report

Posted 4 years ago

Hi , thanks for the feedback. We are surprised to read this as the tracking shows that your parcel was delivered the following morning. A member of our customer services team will contact you shortly to confirm delivery. Thanks for your order - dave@powertoolworld.co.uk

Posted 4 years ago

“I haven't received the order yet”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. Further to our conversation we can confirm that due to the order being held in a courier depot without our knowledge, we have now received the goods back and have shipped a replacement order to you. I hope this reassures you of our best intentions. Kindest regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“I bought a Makita E05418 tool box which was delivered promptly. 9 days later the clasp broke so I emailed Power Tool World and asked for a replacement. The customer services didn’t want to know and directed me to Makita’s customer care. I emailed again and was hastily fobbed off for a second time. As of now I have a useless new tool box and no reply from Makita as to when it will be changed. I will soon be demanding my money back and going elsewhere if this isn’t sorted out within the next 48 hours.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I am sorry that the provision of the warranty information wasn’t as expected or hoped for, this does represent the quickest turnaround in getting the issue addressed for you. Please don’t hesitate to get in touch should you need any additional support – we’ll be happy to help where we can. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Brought dewalt 2nd fix nail gun for £395 dpd said they delivered my parcel but never received it powertool opened a case against them told they delivered it closed case now £ 395 out of pocket no nail gun no help from powertool world”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We will liaise with our courier partner to double check their findings and conclusion. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Still waiting for a replacement for item that has been collected by Power Tool World’s carrier 11 days ago. Last week I have been told that I’ll need to wait for max 14 days for processing. Today I sent an email to chance for an update, and discovered that the item hasn’t been back to Power Tool World at all and it is now missing! Don’t really know how to write a review, but I can say that customer support guys response quickly overall, that’s good. However, the information may not be accurate at all. I wish I would able to get my replacement or money back (great to have both due to a long waiting)”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry for the protracted delay in getting the replacement to you. A member of our customer service team will contact you directly to address this concern for you and to get this resolved promptly. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Disappointed I bought this drill to replace existing same model which ha a faulty Chuck!! New Drill arrived faulty Chuck contacted power tool world passed responsibility gave me a link to find someone to fix it! Still problem ongoing still without a drill!! 😡”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear this, but can reassure you that the manufacturer warranty platform is the quickest way to get the tool back up and running as expected. If you need any further in arranging this, please don’t hesitate to get in touch so we can support you. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“I purchased an item but it was not delivered”

Helpful Report

Posted 4 years ago

Hi , thanks for the feedback. We are surprised to read this as the tracking shows as delivered on Saturday morning. If you need any additional support once you have reviewed this, please don’t hesitate to get in touch, Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Never received my item, apparently it has been lost by parcel company. More likely to me was, that they sold me something they didn’t have in stock. Got my money back, but I lost a job. Bad experience with them”

Helpful Report

Posted 4 years ago

Hi , thanks for the feedback. We would like to apologise for your tool going missing in transit and for any inconvenience this may have caused. Kind regards, dave@powertoolworld.co.uk

Posted 4 years ago

“So far I am not able to say anything good as I haven't received all the items I have ordered.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are surprised to read this as we can see from the courier tracking that your order was delivered on 22/12 – I have emailed across an image of the delivery being made to you on a separate email. If you need any further support please don’t hesitate to get in touch. Kind regards, ian@Powertoolworld.co.uk

Posted 4 years ago

Power Tool World Reviews