Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

4.9 Rating 42,598 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received replacement battery.”

Helpful Report

Posted 2 months ago

Good afternoon, We sincerely apologise for any inconvenience caused by the time taken to process your replacement. To ensure fairness, our returns team handles all items in the order they are received, which can occasionally lead to delays during busy periods. We’re pleased to see your replacement has now been delivered, and we hope it has fully resolved the issue. If there’s anything further we can assist you with, please don’t hesitate to get in touch. Kind regards, PTW

Posted 1 month ago

“At the moment very very disappointed with the service. After buying a Metabo asa 20 on the 28th May 2025 I have tried to send 2x emails and made 6 phone calls, as on the 9th June 2025 it stopped working!! Unable to get a response”

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Posted 2 months ago

Good afternoon, We sincerely apologise if you experienced any difficulty in reaching us. At peak times, when all agents are assisting other customers, some calls may regrettably be missed. I can see that this has now been addressed, and the return of your item has been arranged. If you need any further assistance, please don’t hesitate to reach out. Kind regards, PTW

Posted 1 month ago

“Packaging of the item was insubstantial, it 'rattled' around in a thin box. I believe this may be the reason for the damage to the body of the product. Battery showed signs of heavy use, far beyond that of a QC process. I can only assume that this had already been returned and Power Tools were trying to resell. Unimpressed so far, will await and see if the replacement arrives and what condition this is in.”

Helpful Report

Posted 2 months ago

Good afternoon, We sincerely apologise that your order arrived in a damaged condition. Please rest assured that we do not return open or used items to stock. To eliminate any concerns, we have thoroughly reviewed our stock records and can confirm with absolute certainty that your product was not previously used. We hope your replacement has resolved the issue, and we truly appreciate your patience. If there’s anything further we can assist with, please don’t hesitate to reach out. Kind regards, PTW

Posted 1 month ago

“Not saying anything about it company. But bordering second time. And delivery its very bad. First time is arive late 2h. No message or anything. Second time should be 4pm, and not arive at all. Still waiting”

Helpful Report

Posted 2 months ago

Good afternoon, I’m sorry that your deliveries did not arrive within the expected time frame. Unfortunately, the time slots provided by DHL are only estimated and deliveries can arrive later or earlier than the allocated delivery slot. Road closures, driver sickness, traffic & vehicle breakdowns can all impact when orders arrive. Whilst the courier strives to always deliver within the advised timeframe, please be aware that these are only estimated. Kind regards, PTW

Posted 1 month ago

“Terrible customer service. No attempt to rectify issue until faulty one received. Wrongly expected a replacement to have been sent at same time as pick up of faulty one. Avoid and use local suppliers.”

Helpful Report

Posted 2 months ago

Good afternoon, We understand that product issues can be frustrating, and we sincerely apologise for any inconvenience caused. As part of our process, we thoroughly test all returned items to confirm any faults before issuing a replacement. While we are unable to offer exchanges, we hope the replacement has resolved the issue for you. Please do not hesitate to reach out if you need any further assistance. Kind regards, PTW

Posted 1 month ago

“WELL - I ordered a Makita power tool. And I waited and waited. I emailed DHL - they ignored me (nothing new there I hear you say). I emailed Power Tool World. They told me DHL had lost the product but don't worry we will send you a replacement next day delivery. Still nothing !!!!”

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Posted 2 months ago

“Didn't like the tool at all”

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Posted 2 months ago

“I am still in dispute with your company The batteries I ordered won't charge up”

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Posted 2 months ago

“the product hasnt been deliivered no communication fro you even after i left my mobile details where is my product please”

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Posted 2 months ago

“Misleading by listing items in stock to sell with next day delivery only to be delivered 10 days later. Contacting customer service was a waste of time as they didn't care at all. Buy from other website if you need your tools urgently.”

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Posted 2 months ago

“Very good ordered then received all good and quick Thanks tc”

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Posted 2 months ago

“Bad customer service when the problem is theirs.Unacceptable.wont use again.”

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Posted 2 months ago

“Worst customer service”

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Posted 3 months ago

“Poor service!, item broken on arrival!, very inconvenient ,will definitely not order from here again !”

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Posted 3 months ago

“Overall, the charger is quite slow and I decided to return it. It's almost impossible to get in touch with Power Tool World. After a week of messages I finally maneged to speak with a woman from Customer service. She said that I cannot return it because I used it even just once. I'm very disappointed.”

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Posted 3 months ago

“I have no idea, but I do know I never received the charger”

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Posted 3 months ago

“Can’t complain of Power Tool World but now is your real test of your post sales service because the metal blade is already damaged by using it just once. Let’s see what can you do”

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Posted 3 months ago

“Let down by DHL. Paid extra to get a Saturday delivery and I was informed that the product was with DHL and on its way to me yet they failed to deliver and their customer service was awful. I purchased the product elsewhere as I had a job to do on the Sunday it is now 10 days later and I am still awaiting a refund. It is a shame, PTW did their bit and eventually their customer service team came back to me three days after I left them a message, but DHL’s performance and delay in refund provokes this score.”

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Posted 3 months ago

“Not good seller”

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Posted 3 months ago

“The Makita drill I bought from POWER TOOL WORLD was sent to me in awfully poor packaging A box that barely covered the dimensions of the product which collapsed in transit and a single sheet of bubble wrap which did not even cover the drill and arrived with every bubble burst was evidently insufficient Even if my purchase worked on day one, any issues that were not immediately evident due to the shoddy packaging, may cause the item to fail prematurely. So I notified PTW of this issue hoping that they would listen and learn from this and change the way they packaged items to protect future customers from potential issues Instead I was told that the packaging was fine and they would not change their packing - which means they would continue to send out items in this way irrespective of the potential damage to the customer’s property I was told I could sent it back at my cost and get a refund or a replacement sent out with the same packaging as I have just received neither of which was a satisfactory option I understand that we all make mistakes but those that listen and learn from issues and respond positively will succeed. Those who don’t typically fail I would suggest that prospective customers of Power Tool World think hard about the way in which their property is sent and decide if any £s saving is worth the lack of customer support and their disrespect for a product worth about £100 I would also suggest to Makita that having companies like Power Tool World as an apparent official reseller be reviewed given the potential issues they carelessly and casually cause to their hard earned reputation and company name Personally I am not going to buy from Power Tool World again. They do not deserve any margin they make from the sale of carefully designed products that other companies have invested in”

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Posted 3 months ago

Power Tool World is rated 4.9 based on 42,598 reviews