Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Hi,I don’t know how to contact you ,telephone no answer ,I called you 20 times,I sent back too you two items which I buy from you three weeks ago,one week ago you received,I have DHL tracker,why you not pay back my money???”

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Posted 3 months ago

“Tbh I’m very surprised this company has requested feedback from me, ordered a DeWalt DCD444 from this site as it states its next day delivery, it was certainly not, after a few days over the expected delivery date I them began calling customer service to see what has gone so wrong, after multiple attempts at getting through to someone I was told their having warehouse upgrades and could not confirm when it would be dispatched, I’m sorry but this is unacceptable, it’s a 5 minute job to log in to your website and remove the next day option and put a statement saying your having a warehouse upgrade so there will be delays in dispatch. I’ll be sticking to Powertoolmate in the future”

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Posted 3 months ago

“Sadly, not a helpful experience. I required a replacement battery for a Bosch hedge trimmer. Before purchasing one that appeared compatible, I gave your help line assistant the 10-digit code on the original Bosch battery & asked whether the product I was inquiring about was compatible. I was assured it was. It wasn't. Returning the useless battery was not easy & (not surprisingly) incurred a charge. Lastly, I am still waiting for my refund.”

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Posted 3 months ago

“Wrong fan in wrong box , 12v but should of been 18v”

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Posted 3 months ago

“Again.. Nothing has arrived.. I suggest you sort your posting out.. Do I get a refund..”

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Posted 3 months ago

“Items ordered never tuned up. Can’t reach anyone at Power tool world. Do not use.”

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Posted 3 months ago

“Still waiting for the delivery nearly 2 weeks later”

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Posted 3 months ago

“U need to change ur couriers I purchased items. 2/3 Working days it took. 5 days tried to call ur customer service a few times No answer”

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Posted 3 months ago

Good morning, We're very sorry for the delay to your delivery and any inconvenience this has caused. Please be assured we’re following this up with the courier to understand what went wrong. We’re currently experiencing a high volume of calls, and we sincerely apologise that you were unable to get through. When all our agents are assisting other customers calls are placed in a queue, but we understand how frustrating it can be when you’re unable to reach us. We're truly sorry that you didn’t have the opportunity to speak with us directly about this issue, and we appreciate your patience and understanding. Kind regards, PTW

Posted 3 months ago

“Ordered the cutter that was listed in stock, called three days later to be told they were waiting to receive it from their supplier. Was told they would let me know whether it was going to arrive that day then put on a Saturday morning delivery, heard nothing by 3 o clock that afternoon so called them eventually getting through after being knocked off hold at least 5 times. Received the cutter the following Wednesday after which the job I needed it for was completed by other means. Disappointed as the service and delivery used so good, products should not be listed as being in stock if they are not, if I knew I would have ordered it from trend direct and had it the next day.”

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Posted 3 months ago

Good morning, Some of our items are sourced specifically at the time of order and are therefore only available on a standard 2–3 day delivery schedule. While we strive to fulfil these orders within the stated timeframe, we sincerely apologise that this wasn’t met in your case. We are currently looking into the cause of the delay to help prevent similar issues in the future. We’re also very sorry to hear about the difficulties you experienced when trying to contact us. When all our agents are assisting other customers, incoming calls are placed in a queue for up to five minutes. If no agent becomes available within that time, the system ends the call to avoid prolonged waiting. We understand how frustrating this can be and are actively reviewing our process to improve the experience for our customers. We truly appreciate your feedback and the opportunity to address your concerns. Please rest assured that we are reviewing the issues raised to improve our service moving forward. We value your custom and hope to have the chance to restore your confidence in us. Kind regards, PTW

Posted 3 months ago

“As above poor service drill is faulty but they won’t accept exchange”

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Posted 3 months ago

“Still not received replacement battery.”

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Posted 4 months ago

Good afternoon, We sincerely apologise for any inconvenience caused by the time taken to process your replacement. To ensure fairness, our returns team handles all items in the order they are received, which can occasionally lead to delays during busy periods. We’re pleased to see your replacement has now been delivered, and we hope it has fully resolved the issue. If there’s anything further we can assist you with, please don’t hesitate to get in touch. Kind regards, PTW

Posted 3 months ago

“At the moment very very disappointed with the service. After buying a Metabo asa 20 on the 28th May 2025 I have tried to send 2x emails and made 6 phone calls, as on the 9th June 2025 it stopped working!! Unable to get a response”

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Posted 4 months ago

Good afternoon, We sincerely apologise if you experienced any difficulty in reaching us. At peak times, when all agents are assisting other customers, some calls may regrettably be missed. I can see that this has now been addressed, and the return of your item has been arranged. If you need any further assistance, please don’t hesitate to reach out. Kind regards, PTW

Posted 3 months ago

“Packaging of the item was insubstantial, it 'rattled' around in a thin box. I believe this may be the reason for the damage to the body of the product. Battery showed signs of heavy use, far beyond that of a QC process. I can only assume that this had already been returned and Power Tools were trying to resell. Unimpressed so far, will await and see if the replacement arrives and what condition this is in.”

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Posted 4 months ago

Good afternoon, We sincerely apologise that your order arrived in a damaged condition. Please rest assured that we do not return open or used items to stock. To eliminate any concerns, we have thoroughly reviewed our stock records and can confirm with absolute certainty that your product was not previously used. We hope your replacement has resolved the issue, and we truly appreciate your patience. If there’s anything further we can assist with, please don’t hesitate to reach out. Kind regards, PTW

Posted 3 months ago

“Not saying anything about it company. But bordering second time. And delivery its very bad. First time is arive late 2h. No message or anything. Second time should be 4pm, and not arive at all. Still waiting”

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Posted 4 months ago

Good afternoon, I’m sorry that your deliveries did not arrive within the expected time frame. Unfortunately, the time slots provided by DHL are only estimated and deliveries can arrive later or earlier than the allocated delivery slot. Road closures, driver sickness, traffic & vehicle breakdowns can all impact when orders arrive. Whilst the courier strives to always deliver within the advised timeframe, please be aware that these are only estimated. Kind regards, PTW

Posted 3 months ago

“Terrible customer service. No attempt to rectify issue until faulty one received. Wrongly expected a replacement to have been sent at same time as pick up of faulty one. Avoid and use local suppliers.”

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Posted 4 months ago

Good afternoon, We understand that product issues can be frustrating, and we sincerely apologise for any inconvenience caused. As part of our process, we thoroughly test all returned items to confirm any faults before issuing a replacement. While we are unable to offer exchanges, we hope the replacement has resolved the issue for you. Please do not hesitate to reach out if you need any further assistance. Kind regards, PTW

Posted 3 months ago

“WELL - I ordered a Makita power tool. And I waited and waited. I emailed DHL - they ignored me (nothing new there I hear you say). I emailed Power Tool World. They told me DHL had lost the product but don't worry we will send you a replacement next day delivery. Still nothing !!!!”

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Posted 4 months ago

“Didn't like the tool at all”

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Posted 4 months ago

“I am still in dispute with your company The batteries I ordered won't charge up”

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Posted 4 months ago

“the product hasnt been deliivered no communication fro you even after i left my mobile details where is my product please”

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Posted 4 months ago

“Misleading by listing items in stock to sell with next day delivery only to be delivered 10 days later. Contacting customer service was a waste of time as they didn't care at all. Buy from other website if you need your tools urgently.”

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Posted 4 months ago

Power Tool World Reviews