Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

4.9 Rating 42,088 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Makita drill I bought from POWER TOOL WORLD was sent to me in awfully poor packaging A box that barely covered the dimensions of the product which collapsed in transit and a single sheet of bubble wrap which did not even cover the drill and arrived with every bubble burst was evidently insufficient Even if my purchase worked on day one, any issues that were not immediately evident due to the shoddy packaging, may cause the item to fail prematurely. So I notified PTW of this issue hoping that they would listen and learn from this and change the way they packaged items to protect future customers from potential issues Instead I was told that the packaging was fine and they would not change their packing - which means they would continue to send out items in this way irrespective of the potential damage to the customer’s property I was told I could sent it back at my cost and get a refund or a replacement sent out with the same packaging as I have just received neither of which was a satisfactory option I understand that we all make mistakes but those that listen and learn from issues and respond positively will succeed. Those who don’t typically fail I would suggest that prospective customers of Power Tool World think hard about the way in which their property is sent and decide if any £s saving is worth the lack of customer support and their disrespect for a product worth about £100 I would also suggest to Makita that having companies like Power Tool World as an apparent official reseller be reviewed given the potential issues they carelessly and casually cause to their hard earned reputation and company name Personally I am not going to buy from Power Tool World again. They do not deserve any margin they make from the sale of carefully designed products that other companies have invested in”

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Posted 1 month ago

“Ordered a £399 mower ... they have taken my money and i have waited in for 2 Saturdays now ... after paying for a Saturday delivery and the mower still hasn't arrived. I'm waiting for my refund!!! I would buy anything from the company again!”

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Posted 1 month ago

“Poor customer services”

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Posted 1 month ago

“Powertool world don’t seem to want to accept returns. I had to run an errand earlier in the week and was passing by the offices and thought I would pop by as it was on the way. The lady in the click and collect said that they didn’t accept product returns”

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Posted 1 month ago

“Ordered on 16/4/26 paid for next day delivery recieved on 22/4/25. Impact bit would no come out at all, phoned customer services told to call back as we're to busy, phoned back at 4 o'clock and was told everyone had gone home not good.”

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Posted 1 month ago

“Having recieved a faulty item, I then sent back using your method for returns only to be told that the item was missing! They then said this was my issue to take up with DHL, so I have lost money, will never purchase from this company again, for all I know their own employees could have taken ot from the box! Disgusting customer service.”

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Posted 1 month ago

Hello Mark, Thank you for leaving a review with us. I sincerely apologise for the initial misinformation regarding your missing return. Please rest assured that any returns sent via our returns portal are our responsibility, and it is not the customer's duty to resolve such issues. This is part of a new process, and all team members are now fully informed to prevent similar situations in the future. I can see a replacement item was delivered to you on Wednesday, please let us know if you have any further issues. You can contact us here - www.powertoolworld.co.uk/contact-us Kind regards PTW

Posted 1 month ago

“The motor on the unit has burnt out already it hasn't lasted 2 wks very disappointed with it tbh I will be sending it back and I will require a new one pls”

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Posted 1 month ago

“Good and easy to purchase, no mention of delivery at purchase of having to take a day off work to take delivery of the item”

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Posted 1 month ago

“First time order. Order turned up with packing note enclosed but short, 1 item missing. Emailed Power Tool World, responded to confirm order was short and that the missing item would be sent that day for next day delivery. No DHL confirmation, subsequently emailed a second time, different person responded to say that the person dealing with my order shortfall was off and forgot to process the missing item. Order did turn up, 48 hours after. Will not be using again, only plus side is that people were honest and didn't try to cover up the fact that there was mistake after mistake Power Tool World end.”

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Posted 1 month ago

“I can't access my receipt from the purchase to resolve the problem I have with the product”

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Posted 1 month ago

“You advertise "Price Matching" but would not on my purchase as the other Seller was not on your list! This is disgraceful and an outright lie on your part. Promised overnight delivery was why I eventually purchased from you but it came on the third day so I could have saved money by going with the other seller. Maybe the delivery company was at fault but is is your overall responsibility to keep your promises. NOT A HAPPY CUSTOMER.”

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Posted 1 month ago

“Very disappointed indeed. The first mower we received had several parts missing so we arranged for it too returned and replaced, despite it being almost impossible to get through by phone. We finished received the replacement in a torn box with several parts missing AGAIN! This was a birthday gift - very unhappy with the service.”

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Posted 1 month ago

“Power tool world sent me a previously opened damaged pressure jet washer. Then told me that they do not send out previously owed equipment. After returning the unit to them over a week ago I now have no pressure washer or refund. The photos show how the washer was delivered.”

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Posted 2 months ago

“not be using your services again period there's plenty more sites that offer the same item”

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Posted 2 months ago

“Bought it 14 days ago ?? Still waiting for it”

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Posted 2 months ago

“Good price good service.”

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Posted 2 months ago

“Treated myself to tct blade for my chop saw after 12 cuts of 12mm steel bar the blade was useless. I contacted PTW was told they would arrange collection of the blade and sort the issue, sadly heard nothing since I contacted them. No customer support so no more orders. Regards. Ian Morris”

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Posted 2 months ago

“Same reason”

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Posted 2 months ago

“Very unhelpful machine bought I wasn’t happy with definitely not suitable for daily use and would take it back because it had a very small amount of use”

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Posted 2 months ago

“Great product and price as usual,let down by poir service from DHL again!”

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Posted 2 months ago

Power Tool World is rated 4.9 based on 42,088 reviews