Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Disgusted a empty box was left at my front door unbelievable”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We share your indignation at the approach of the delivery driver on this and can confirm that we have escalated this matter on your behalf and have also completed your refund as requested. Thank you for your understanding nature. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“I didn’t get everything I paid for in the order”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear this – a member of our customer service team will be in touch shortly to address your concerns. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Was send used tool and I pay full price expected to get brand new tool . Very disappointed”

Helpful Report

Posted 4 years ago

Hi , thank you for your feedback. We would like to reassure you that we only sell brand new , genuine UK supplied products directly sourced from the manufacturer. One of our customer service team will contact you directly first thing on Monday morning. Please accept our apologies in the meantime for any inconvenience caused. Kind regards dave@powertoolworld.co.uk

Posted 4 years ago

“Bought a makita impact drill only had it a week and smoke and burning smells stared coming from the drill when i asked about a refund they told me that it could not be returned as it was used very poor”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear this, but we can reassure you that the manufacturer warranty does represent the quickest solution in terms of getting this issue addressed. If you need any additional support in arranging this, please don’t hesitate to contact me directly so I can help. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Item arrived with wrong connections, telephoned shop and was asked to sent photos of wrong part, have never heard back, that was 2 weeks ago”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear this but having checked our inbox we are not in receipt of the information you advise you have sent to us. Please send this directly across to myself and I will support you going forward. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“I placed an order online to buy a set of 3 nail guns that were on offer and I also added a number of items to my basket to buy at a later date. I paid through PayPal and placed my order,all seemed great until 2 days later when checking the shipping tracking it was returned to the store because they can no longer ship to the canary islands. I called to see if was possible to arrange shipping with another shipping company and my paying extra money if necessary but they said it could not be arranged. I receive items from multiple other uk stores without having shipping problems,It makes no sense that in the current economic crisis such a large company cannot arrange shipping and therefore make more money from me and others in the same situation”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry that we were unable to fulfil your order, but we don’t ship to the Canary Islands. Our delivery option webpage does clearly highlight this. I can confirm that a refund has now been completed for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Received my item damaged”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear that your order arrived damaged, but can confirm that we arranged an immediate collection of this from you and have also already replaced with a brand new kit for you. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“UNfortunately was sent A saw without a case. Was told I could send it back or recieve £10 in lue of the case.... Two and a half weeks later still no £10 after being told 5 working days for refund to process... 1 week and enquiry about the £10 still not answered..... Disappointing”

Helpful Report

Posted 4 years ago

“Still waiting on my order”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are surprised to read this as the DPD tracking shows delivery completed back in October – a member of our Team will contact you shortly to extend our support. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Customer service... there’s a problemwith the product we sold. push it to the product manufacturer warranty... we only sell the product”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry the provision of the manufacturer warranty process wasn’t as hoped for, but can reassure you that this represents the quickest solution in order to get your stand back up and running as expected. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Item is broke, within 1 month of delivery”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear of this, but would like to highlight that the manufacturer has a fantastic warranty platform in place to address such issues. If you need any support in arranging this, please don’t hesitate to get in touch so I can help you. Kindest regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Next day delivery took 3 days”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We hold our hands up on this and can see that our courier partner inadvertently sent your order initially overseas, which caused the unexpected delay in getting the order to you. We do sincerely apologise for this. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“I only received part of my order. Items were missing and items I didn’t order were included in the parcel. I contacted Powertool World immediately, communication from them has been minimal, I have had to chase a number of times to try and find out about the missing items. Every reply has been the same, that they are waiting to hear from the delivery company. Poor communication and customer service.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear of your experience. I can see that we have been liaising with our courier partner to get this resolved for you, and do apologise for the timescales in doing so. Being a delivery to France this does mean we need to liaise with various departments with our courier partner, but rest assured we are doing all we can to get this addressed for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Two delivery attempts were said to have been made but on one of the days we were present from 8am - 6pm without anyone trying to make a delivery. When I asked for it to be re-delivered i was told that that would not be possible and I would have to re-order. I was told that the battery would be refunded and 10 days later no refund as yet. Poor customer service at this time but I am hoping that they read this review and correct everything.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear of your frustration, but can confirm that we refunded you upon immediate receipt of the goods back. Kindest regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“pants after sale service”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear your experience was disappointing and agree that the time taken to address the concern was not as expected. I am pleased the issue has now been resolved for you and thank you for your patience whilst we tried to rectify this for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“No communication no item turned up reffuned time wasting”

Helpful Report

Posted 4 years ago

Hi, thankyou for your feedback. I can see that we did email you to advise of an issue with the listing and that as a result we were unable to dispatch your order, followed up with a refund to you on the same day. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Didn't receive my order they requested it sent back to them from the courier, when asked to resend was told it arrived back to them damaged asked for proof and nothing was received back.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I can see that you missed your initial delivery and that on the back of this the order was returned to us. The goods were indeed discovered to be damaged upon return whereby we issued an immediate refund. Regards Dave@powertoolworld.co.uk

Posted 4 years ago

“I’d like to say less than 1 star but it doesn’t allow it. Worst and rudest customer service I’ve ever had. I still have the faulty product they supplied without a refund!!”

Helpful Report

Posted 4 years ago

“The chain was ok at first and made about 3 or four good cuts but it then came off and i noticed it had sheared on a couple of the links and the chain is now useless.”

Helpful Report

Posted 4 years ago

“I bought an two items of you and one of them came faulty. When I waked the team to refund or send it back to change they did not agree. I had to ask Ebay to interviene to sort this problem out.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I can see that both of your orders have been refunded for you as requested. This was completed for you upon receipt of your initial concerns. Kindest regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

Power Tool World Reviews