Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Quick delivery time but poor tools sold to customers”

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Posted 2 years ago

“They still not sort it out my problem”

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Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We do apologise that you had an issue with the delivery of your order. We have reported this to our courier for feedback to prevent this from happening again on future orders. We can see that you have now received a refund for your order as arranged by our Customer Support Team. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Horrible delivery. They send my item to different address then I need to call them, wait over 1 week when the item will back to warehouse and then they send me again. It’s take over 10 days to deliver my item. No apologies, no discount for the waiting time. Will not recommend this company to no one.”

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Posted 2 years ago

Hello Natalia, Thanks for taking the time to leave your review, we value all customer feedback. We would like to apologise for the experience you’ve had using our courier partner, they are usually much better than this. Thank you for your continued patience whilst we tracked down your parcel, we are happy to confirm that you have now received your order. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Extremely awful customer service. After Spending nearly £1200 on a Chop-saw and stand that was needed for a large job we had organised it turned up in a opened box, soaking wet and upside down with a missing saw blade. I would normally have sent the chopsaw back but unfortunately a shortage of them meant it could not be replaced with an identical model. I was sent out another saw blade to replace the missing one but only offered £10 in compensation to keep my new chopsaw delivered in the state it was delivered. I would never buy from them again. They could’ve offered a 10% discount or a voucher that I could have spent with them. I honestly feel that it was a joke and very unprofessional of the company given the fact it was genuine backed up by pictures sent immediately on receipt of delivery from DPD I had even checked out the reviews before buying this chopsaw from the company and felt confident…I wouldn’t be so sure. Be aware.”

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Posted 2 years ago

Hi James, Thank you for taking the time to leave your review, we value all customer feedback. We would like to apologise for the condition your parcel arrived in, sometimes this type of incident does occur when heavier items travel through the transport network. As you indicated there was nothing wrong with the saw other than the blade & wished to keep it, we were more than happy to send a replacement blade out immediately and thanked you for your patience & understanding. Kind regards – PTW

Posted 2 years ago

“In a word… POOR”

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Posted 3 years ago

Hi, thank you for the feedback. We would like to apologise that the vac you recently purchased arrived without the spare set of dust bags that should have been included. When things go wrong they have a habit of doubling down & to compound that we were out of stock of the replacement bags the manufacturer was out of stock as well. Fair play to Metabo, they had stock expressed in from Germany & these have now been despatched to yourself. Please accept our sincere apologies & rest assured that we were doing everything possible in the background. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“Hard to get hold of dont reply to emails”

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Posted 3 years ago

Hi Anthony, Thank you for taking the time to leave your review, we value all customer feedback. We have checked our records and can only see one email received from you which was responded to the next working day. We can see that a member of our dedicated customer support team has provided you with all of the information required to contact the manufacturer to discuss their warranty process. If you have any issues in the future, please find below a list of all our current communication platforms; https://www.powertoolworld.co.uk/contact/ Kind regards - PTW

Posted 3 years ago

“I will never use them again the delivery services absolutely shocking I had my money back refund it”

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Posted 3 years ago

Hi Ronald, Thank you for taking the time to leave your review, we value all customer feedback. We're sorry to hear that there has been an issue with your delivery. We take matters such as this very seriously which is why a detailed investigation is always carried out, with feedback provided to our courier so we can improve the service we offer. We can see that your order has been returned to us and a refund processed. Kind regards - PTW

Posted 3 years ago

“I’ve brought a few things from these now and never been disappointed”

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Posted 3 years ago

“I received a damaged power tool from Power tool World and began their RMA returns processes immediately on their website to exchange it. 11 days later my request is still pending approval and I have not received any communication from them at all.”

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Posted 3 years ago

Hi Charlie, Thank you for taking the time to leave your review, we value all customer feedback. We're sorry to hear of the issues you've had with your delivery. We can see that you made contact with our customer support team on 07/04/2022, and we responded on the same day requesting additional information but have had no response. Please rest assured, that we will ensure a member of our customer support team takes full ownership of your query to ensure we bring matters to a resolution for you. Kind regards - PTW

Posted 3 years ago

“First time dealing with this company”

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Posted 3 years ago

“Prompt delivery well pleased thank you”

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Posted 3 years ago

“Appalling lack of communication. Still waiting for them to respond to the product that I returned.”

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Posted 3 years ago

Hi Frank, Thank you for taking the time to leave your review, we value all customer feedback. We're sorry to hear that your charger has arrived damaged. We would like to apologise that this process has taken us a little longer than we would have liked & can appreciate your frustration. We can see that you have been in contact with our customer support team and a replacement has been issued. If there are any further issues, please let us know. King Regards - PTW

Posted 3 years ago

“If I could give them less then I would have done. Spent nearly £300 on a nail gun and nails. DPD delivered to my front door when no-one was there, Needless to say when I got back there was no package. Powertool world didn't want to know. Cheap ish tools but dreadful customer service.”

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Posted 3 years ago

Hi Mike, Thank you for taking the time to leave your review, we value all customer feedback. We're sorry to hear that there has been an issue with your delivery. We can see that a member of our customer support team has recently been in contact with you and an investigation with our courier DPD has been carried out. Please rest assured, that when issues such as this are raised, we take matters very seriously. We use DPD to ship all parcels. When a parcel leaves our warehouse, our customers receive communication from DPD which allows them to track their parcel, and if required, make changes to the delivery. One of these changes is to select a 'Leave Safe' location - DPD has confirmed that your parcel was delivered to this exact location as requested and provided proof of delivery. If you would like to discuss matters further, please contact our dedicated customer support team. Kind regards - PTW

Posted 3 years ago

“It was delivered on time but that's where the good news stops. Post sales support is non existent. After not having a very good first experience with the mower I attempted to contact them using the online returns process. Have got the email confirmation case number etc. But nothing has happened. Gave them a few days, tried again. Nothing. Used the online contact form (different from the returns form), quoting the case number etc. No response. Call them and you just get a message saying they are experiencing a high volume of calls. So basically my option seems to be "lump it".”

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Posted 3 years ago

Hi Adam, Thank you for taking the time to leave your review, we value all customer feedback. We're sorry to hear you have had issues in contacting us. We have reviewed our records and can see that you contacted us to raise your return request, at this point we responded back but never receievd the requested information from you. We can however see that you contacted us again seperatly which was unfortunatly missed by our admin team. Please accept our sincere apologies for the this. A member of our customer support team will be contacting you today to ensure you receive all of the support required. Kind regards - PTW

Posted 3 years ago

“Still not received my refund from an undelivered item”

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Posted 3 years ago

“I can not rate you and I haven't received my order”

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Posted 3 years ago

Hi Hilroy, Thank you for taking the time to leave your review, we value all customer feedback. We have checked your order and can see that this was placed on 18/02/2022 and you had selected our standard 1-3 working day delivery option. We can also see that the order shows as received on 19/02/2021 with a clear proof of delivery. If you have not received your order, please contact our dedicated customer support team; https://www.powertoolworld.co.uk/contact/

Posted 3 years ago

“Disappointed with what I have recived, battery stopped working after 2 days”

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Posted 3 years ago

Hi Jakub, Thank you for taking the time to leave your review, we value all customer feedback. We're sorry to hear that your DCB547 XR Flexvolt Battery has developed a fault. We have checked our records and can see no contact from you to advise us this on any other platform. We would recommend that you contact our dedicated customer support team who can advise you further on our returns process for faulty goods; https://www.powertoolworld.co.uk/contact/

Posted 3 years ago

“Advice from the sales staff was completely wrong, causing me to order an unsuitable product that I had to use as it was to fix an urgent problem, so cannot return, did the job with a lot of faff but not really suitable.”

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Posted 3 years ago

Hi Steve, Thank you for taking the time to leave your review, we value all customer feedback. All our orders are placed on our website. As we're an eCommerce business we don't currently have a sales department, our customer service and technical support functions are only there to offer support and should never offer recommendations on products to purchase. As a business we pride ourselves on ensuring our product listings are as detailed as possible for our customers to make an informed decision at point of purchase. The technical specifications are taken direct from the manufactures. Thank you again for your feedback, we will ensure our customer support departments are aware of the advice we can offer all customers. Thanks - PTW

Posted 3 years ago

“The site does not really allow me to differentiate between the product (Milwaukie) and the experience of Powertool World. Definitely 1 for Milwaukie and 4 for Powertool World but please review the misleading messages that are being sent out”

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Posted 3 years ago

“Absolutely disgraceful item was never delivered and after 2 or 3 emails on the subject no reply I’ve now lost £27 whatever you do DONT DEAL WITH THESE PEOPLE”

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Posted 3 years ago

Hello Paul, Thank you for taking the time to leave your review. We value all customer feedback. We’re sorry to hear that your order hadn’t arrived when you had expected it to. We can understand the inconvenience this has caused you. We can’t see any communication from you regarding this issue so we’ve tried to call you today but there was no answer. To ensure this is resolved promptly one of our Customer Support Agents has also reached out to you via email to advise on what has happened. As soon as you've let us know about the issue, we have actioned a refund back to your original payment method. This isn’t our courier’s usual level of service so please rest assured this has been fed back internally to ensure this doesn’t happen again. If you have any issues in the future, please contact our dedicated Customer Support Team using any of the available methods listed here; https://www.powertoolworld.co.uk/contact

Posted 3 years ago

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