Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Chain saw arrived in a badly beaten up box covered in sellotape. The serial number on the box did not match the serial number on the chain saw. Bosch did accept the serial number on the saw for the guarantee. Hopefully this was an unused saw and not a returned refurbished product.”

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Posted 9 months ago

Hello, Thanks for leaving a review with us. We are truly sorry to hear this arrived in less than perfect condition, this is never something we wish for our customers to experience and have fed this back to our courier. Looking into this for you, we cannot see any contact was made around the time of receiving your product but we can confirm all our products are unused and come directly from the manufacturer. We are glad to hear you were able to register your product with Bosch for the extended warranty. If you wish to contact us further to discuss this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“Quick delivery however one of the batteries was in an open box and was missing the battery cover.”

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Posted 10 months ago

Hello Paul, Thanks for leaving a review with us, your feedback is invaluable to us. We're sorry that your item arrived in less than perfect condition. To confirm, all of the items sold from our website are brand-new and direct from the manufacturer. Looking into this, we can see our Customer Support Team emailed you asking for further information as we're keen to get this rectified. If you can please continue to liaise with us, we are more than happy to help the best we can. You can also contact us here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“I like the performance of the tool, nothing exceptional. However, I was very disappointed that it would not work with a compatible 5.0Ah battery, like all my other Bosch tools. I had to buy a Bosch battery to get it going. It took a number of trips to experts to ascertain why the tool wasn't working. Bit of a let down.”

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Posted 10 months ago

“right product good price delivered on time”

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Posted 10 months ago

“Item is good ordered on a Thursday night payed for next day didn't receive it until the next Monday thought I would of got it on Saturday”

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Posted 10 months ago

“No communication”

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Posted 11 months ago

Hello, Thanks for leaving a review with us. We are truly sorry to hear you are unsatisfied with the product purchased from us, this is never something we wish to hear. We cannot see any communications from you in relation to this and would love to look into this further for you. One of our Customer Service agents has contacted you to get further information from you regarding this. Kind Regards - PTW

Posted 11 months ago

“Trying to register tool is a near immpossibility”

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Posted 1 year ago

Hello, Thanks for leaving a review with us. We are truly sorry you're having trouble registering your DeWalt tool for warranty. If you can please contact us using the below link, our Customer Service Team will be more than happy walk you through manufacturer's online process. You can contact us here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 11 months ago

“Review as stated above.”

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Posted 1 year ago

“Item was not same as photo .it showed4 diamond sharpeners,1 debburlng stone ,and a case.i just received 2 diamond sharpeners”

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Posted 1 year ago

Hello Ian, Thanks for leaving a review with us. We are truly sorry to hear that the item purchased arrived not as expected. Your feedback is invaluable to us and with this we identified an issue on our product listing. Here at Powertool World, we always try our best to provide the most accurate and up-to-date information we can. Our Web Team updated the listing accordingly and this is now true to the product sold. We're unable to see any communication directly from you regarding this issue. If you'd still like to discuss this, you can of course contact our Customer Service Team via phone, live chat or email here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 11 months ago

“Battery seems ok so far, but haven't used much yet, hopefully last a long time.”

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Posted 1 year ago

“PTW packaging non-existent. Just the unsealed Makita box. Would have expected some nylon banding or at least the box sealed with some tape. DPD delivery fine.”

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Posted 1 year ago

Hello, Thanks for leaving a review with us. We are truly sorry to hear that this arrived with no additional packaging, this is never something we wish to see. There is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. Kind Regards - PTW

Posted 1 year ago

“Very happy with mower but the promotion that was supposed to give a spare battery for Maketa tools did not happen waited patiently for free battery got code then nothing it did say that you’d have to wait a month for battery to arrive but it’s been nearly two months any chance power tool world can sort this out .”

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Posted 1 year ago

Hello Jean, Thanks for leaving a review with us. We are truly sorry to hear you are still awaiting the Makita battery from the promotion they offer; one of our customer service agents emailed you for further information, if you can please liaise with them they are more than happy to help, if you do not receive this, please contact us below. You can contact us here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 11 months ago

“postage took a while”

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Posted 1 year ago

Hello Toby, Thanks for leaving a review with us. We are truly sorry it took longer than expected to receive your parcel, this is never something we wish to hear. Looking into this for you, we can see you placed this over a weekend. In-line with your delivery method selected, this was dispatched the Monday and delivered Tuesday for you. We do hope for all our parcels to be sent out as quickly as possible for our customers and will keep pushing to make sure we provide the best service. If you wish to contact us further about this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 1 year ago

“The order process and dispatch time were very good. It is just a shame the product does not stand up to the high standards of the vendor.”

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Posted 1 year ago

“Delivered quickly, and helped to get it returned 1st time.”

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Posted 1 year ago

“Good delivery would recommend them.”

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Posted 1 year ago

“Not the fault of Power tool world but shocking poor quality of Dewalt”

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Posted 1 year ago

“My 'complaint' is that the delivery firm wound up going to the wrong address whilst I was waiting in for the aforesaid delivery. Imagine my utter surprise when I received an email saying that your driver had turned up to my place, but I was out! Absolute nonsense! To add insult to injury, in the email telling me that I was 'out', a picture was attached showing a shot of a front garden that I hadn't got a clue as to where it had been taken! Now come on - with all the technology around today, whether via a tablet, smartphone or even a laptop, not to be able to find my postal address is a joke! I've only been living here for 30 years! Luckily, I spoke to a very helpful lady at Power Tool World, who re-directed your driver to where I do actually live. To use that well-known phrase, it's hardly rocket science, is it?”

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Posted 1 year ago

Hello Terry, Thanks for leaving a review with us. We apologise for the issues you had with receiving your order. This is never something we wish or like to hear and are keen to prevent this from happening again. The feedback left will of course be liaised with our courier and an investigation raised as to what happened so this does not happen again for any of our customers. We are however glad that you got through to our Customer Service Team and this was then resolved. If you wish to liaise with us further about this, you can contact us here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 1 year ago

“Items were delivered on the porch. If the neighbour did not spot this the tools would have been stolen.”

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Posted 1 year ago

Hello, Thanks for leaving a review with us. We sorry that your delivery wasn't carried out as expected. Our courier is under strict policy to ensure a safe and acceptable delivery is made every time. This is not something we ever wish to hear or see happen and we will of course raise the issue and feedback to our courier to make sure this does not happen again. Kind Regards - PTW

Posted 1 year ago

“THE ONLY ISSUE I HAD WAS THE POOR PACKACHING,THE MAKERS BOX HOLDING THE ROUTER WAS INTACT.”

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Posted 1 year ago

Hello, Thanks for leaving a review with us. We're sorry to hear that you were unhappy about the packaging of your order. There is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. If you wish to liaise with us further on this, you can contact our Customer Service Team here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

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