Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.83

4.8 Rating 44,695 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Dreadful customer service Charged me £30 more than the advertised price - yet haven’t responded to my emails about this. Item was delivered 3 days late - yet haven’t responded to my emails about this. I would not use this company again”

Helpful Report

Posted 3 months ago

Hi Chris, I’m really sorry to hear about the pricing issue and the delay, and for not getting back to you promptly. This isn’t the service we aim to provide. We’ll look into your order, verify the price discrepancy, and address the delivery delay. A member of our team will be in touch shortly with the resolution and next steps. Thank you for bringing this to our attention. Warm regards, Power Tool World

Posted 3 months ago

“I received a genuine DeWalt power tool within a couple of days of the order, for a significant lower price than any other store. I registered the tool on DeWalt website for a warranty extension. Will buy from them again.”

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Posted 3 months ago

“good tool I like everything”

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Posted 3 months ago

“Quick delivery, great website with lots of stock! Easy and quick transaction! And very good prices!”

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Posted 3 months ago

“Excellent website, very competitive pricing and quick, reliable delivery. Reminded to register for extended DeWalt warranty. Excellent buying experience. 👍”

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Posted 3 months ago

“I placed my order on 29th Nov & as at 13th Dec I have still yet to receive it. Your courier DHL is useless as is their chat bot. DHL attempted to deliver on 2nd Dec 1hr 50min befor their scheduled time & claimed we were not in,which was a complete lie,because we were.They then said it would be delivered on the 3rd,but it was delayed,so DHL claim,it was then scheduled for the 4th,but again delayed.The only reason for the delay was that DHL decided they didn’t want to deliver my parcel on those days. It then went out for delivery on both the 5th & 8th Dec.I watched the journey on tracking & on both times at about 3.45pm a message came through to say they couldn’t access the property.This again was a complete lie as DHL had sent a photo of my back door on the 2nd Dec!! I tried ringing both DHL & PTW on 5th Dec,during office hours. On both 5th & 8 th Dec a automated message said the phone lines were closed. I emailed the contact centre & have asked for a refund & compensation for all the inconvenience & time wasting. An email said I would get a refund once DHL had returned the parcel. I rang again on 12th,but got tired of waiting for someone to answer the phone! Terrible customer service from PTW. The driver at DHL ought to be sacked For lying & trying to put the blame on the customer for non delivery.”

Helpful Report

Posted 3 months ago

Hi Paul, We’re really sorry for the trouble you’ve faced with your order and the DHL delivery experience. This isn’t the level of service we aim for. We’ll investigate what happened and ensure clearer communication in future. We can see a member of our Customer Care Team has been in touch to assist with a refund. Please accept our apologies for the inconvenience and frustration caused. Thank you for your feedback. Kind regards, Power Tool World

Posted 2 months ago

“Efficient service very quick delivery and best price.”

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Posted 3 months ago

“This is best impact driver i have ever used.”

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Posted 3 months ago

“Item received very well packed will be shopping with yourselves again”

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Posted 3 months ago

“Fast delivery, well packaged. Occasionally good prices. Especially on batteries and body only tools.”

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Posted 3 months ago

“So powerful… I was in shock… I’ve been on the tools for 26 years. Buy it, you won’t go wrong.”

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Posted 3 months ago

“Good price - great service”

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Posted 3 months ago

“Very easy to order from,very efficient, excellent all round service.”

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Posted 3 months ago

“Sent tool out on time, massive shame they past to package to DHL tool didn't come i had to go and get it.”

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Posted 3 months ago

“It's great does the job”

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Posted 3 months ago

“I find this company quick efficient and with prices that are hard to beat - a good company to do business with”

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Posted 3 months ago

“The six items ordered at the same time, most arrived on different deliveries with one being returned to PTW First delivery 4 working days after order Second delivery 7 working days after order Third delivery 10 working days after order Informed of last item return to PTW after 10 days PTW need to sort out a more reliable delivery service All items received in good condition”

Helpful Report

Posted 3 months ago

Hello Colin Thank you for taking the time to leave your feedback. We're pleased to hear that all of your items arrived in good condition, however we're sorry that your order arrived across multiple deliveries and took longer than expected to be completed. As some orders are shipped from different warehouse locations or directly from suppliers, they can occasionally arrive separately. We also apologise for the inconvenience caused by the final item being returned to us by the courier. We understand that delays like this can be frustrating and we do appreciate you bringing it to our attention. Thank you again for your feedback — it helps us continue to review and improve our delivery processes. Kind regards, PTW

Posted 1 month ago

“Satisfied with service, good supplier exelent product .”

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Posted 3 months ago

“Need to give the right advertising content”

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Posted 3 months ago

“A very easy web site to find what I wanted and delivery was on time and tracked all the way. Highly recommend this company”

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Posted 3 months ago

Power Tool World is rated 4.8 based on 44,695 reviews