Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.83

4.8 Rating 45,347 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Bought a Makita trimmer spool which was keenly priced and arrived in good time, exactly what I wanted.”

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Posted 2 months ago

“Bought my item from here due to it being the best priced.”

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Posted 2 months ago

“Used powertool world for years highly recommended”

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Posted 2 months ago

“First time I've ordered from Power Tool World and I'm very happy with my experience with this company. Couldn't find the product any cheaper anywhere less and the fact that they delivered the next day on a Saturday was a bonus. Will order from these guys again”

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Posted 2 months ago

“Arrived with a small amount of damage, easier to get a replacement part than return for a refund which was the only option given”

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Posted 2 months ago

“They had stock when no one else did. Delivery was really fast and customer service was amazing.”

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Posted 2 months ago

“Great price and delivered straight away Great service x”

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Posted 2 months ago

“Arrived quickly well packed. Very happy with my purchase.”

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Posted 2 months ago

“I have never used them before but would order from them again. Excellent service”

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Posted 2 months ago

“Competitive pricing”

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Posted 2 months ago

“terrible box was damaged looked like product had been opened previously. almost impossible to speak to someone at support, they only have options to check orders not for returns. tried RMA was refused and told to fill in form for defective product. I do not recommend this company”

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Posted 2 months ago

Hello We’re very sorry to hear about your experience. It’s unacceptable for a product to arrive damaged or appear previously opened, and we completely understand your frustration with the difficulties you faced reaching support. We’re reviewing our packaging, returns, and RMA processes to ensure that situations like this are handled more smoothly in the future. Please contact our support team directly at help@powertoolworld.co.uk with your order details so we can resolve this issue promptly. Thank you for your feedback — it helps us improve.

Posted 2 months ago

“Great company”

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Posted 2 months ago

“Good service, thank you.”

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Posted 2 months ago

“Good prompt service”

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Posted 2 months ago

“Rubbish delivery service. Failed twice by DHL despite simple instructions to leave. Very poor.”

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Posted 2 months ago

Hello Simon We’re very sorry to hear about the issues with your delivery. We understand how frustrating it is when simple instructions aren’t followed and deliveries fail, especially when you’re relying on your order arriving on time. While we work closely with DHL to ensure timely delivery, we recognize that the responsibility ultimately lies with us to make sure your order reaches you safely. Your feedback has been shared with our team to help improve our delivery processes. Kind Regards PTW

Posted 2 months ago

“Excellent Company to deal with. !”

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Posted 2 months ago

“Never heard of before,can't remember if I could check out as guest or whether it's another annoying must open an account but order placed and product arrived within the time span required.”

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Posted 2 months ago

“Great service.”

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Posted 2 months ago

“Very competitive prices, well packaged and fast delivery”

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Posted 2 months ago

“All went well, good price, fast delivery, then one of the products that was delivered was damaged,I actually think it was already a return as it did not have any internal packaging, I informed PTW and sent pictures, response was pretty quick!, apparently I have too fill out a DHL return form, then when the item arrives back at PTW they will send a replacement apparently this may take up to two weeks !,,, not sorry we’ve messed up we will sort it asap, but you need to organise it yourself, sent item back, checked tracking it arrived but heard nothing, so I followed up and informed them they had it, it then got sorted, really don’t think it would have had much attention if I hadn’t, asked for customer service and MD details, “Denied !” Told my complaint would be past on, obviously heard nothing back. Ultimately was without a crucial part of the main tool I purchased and unable to use through no fault of my own but apparently PTW policy !,,, very very unimpressed, ironically I also purchased from another company at the same time, they made a mistake and sent wrong item, things happen, they immediately shipped the correct one received following day and organised the collision of the incorrect one, about to order something else, guess which company I’m going to order from?. Clue!, it’s not PTW.”

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Posted 2 months ago

Power Tool World is rated 4.8 based on 45,347 reviews