Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 43,461 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Great customer care. Will trade again.”

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Posted 1 day ago

“Tools are easy to buy but not so easy to return. Had to travel to couple of places to expect my return”

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Posted 1 day ago

“Good competitive prices would highly recommend fast delivery.”

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Posted 1 day ago

“Really fast delivery, well packaged.”

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Posted 1 day ago

“my dewalt drill driver arrived quickly and well boxed as ordered. unfortunately there was a slight mix up with dhl as to were my parcel was but all was well in the end”

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Posted 1 day ago

“Delivery was very quick. Excellent service”

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Posted 1 day ago

“Excellent price and product, arrived on time , would definitely use them again”

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Posted 1 day ago

“Good price but delivery was 5 days late, even after paying and receiving confirmation of Next Day Delivery. Tried calling PTW everyday after expected delivery date but got no answer to calls or emails (other than a generic response that wasn’t relevant to my correspondence).”

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Posted 1 day ago

Hello Ashley, We’re really sorry for the late delivery and the lack of response you experienced. This isn’t the service we aim to provide. We’ll review what happened with the carrier and our team to improve delivery timing and communication. Kind regards, Team Power Tool World

Posted 1 day ago

“Very prompt response, well.packaged order and in line with market pricing (£15 cheaper actually)”

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Posted 1 day ago

“Great service and quick delivery of a well priced product. With more fake companies online i am alway wary when buying now. This company couldnt of been better.”

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Posted 1 day ago

“Thank you for your support and help”

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Posted 2 days ago

“Excellent range. Very good prices. Quick dispatch. Minor quibble with the delivery company-a day late and poor comms. Not PTW’s fault”

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Posted 2 days ago

“Great deal great service”

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Posted 2 days ago

“Very, very good prices for great variety of tools!”

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Posted 2 days ago

“Exactly as described and speedy delivery even to an iv10 post code”

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Posted 2 days ago

“Good shop! They shipped the package immediately and I received it next day. I will definitely be coming back 😄”

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Posted 2 days ago

“Good value and prompt postage”

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Posted 2 days ago

“expected my delivery nex day. recieved message from dhl 2 days later saying it was collected and would be delivered on the Wednesday. rearranged work to be in to sign to a recieve a message saying there was a delay. tried to contact ptw by phone on numerous occasions with no answer. i sent emails but didnt get a reply for 3 days later. i recieved an email apparently from DHL apparantly i owed them money as the supplier hadnt paid enough, tried to ring DHL, but they told me to go to supplier, again couldnt contact anyone. i told ptw, i no longer actually needed the item as it was for a job that by now i had finished and would like a refund and i had the parcel dropped off on monday, nearly a week late. and of course i had to be in to recieve it etc. i saved £20 on buying my item but really wished i had bought local. The experience was stressfull, lack of customer support, and disgracefull. i was offered a £10 discount on my next order, but refused it on the grounds that i will never ever use your company again.”

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Posted 2 days ago

Hello Russell, We’re really sorry for the delays and the lack of responses you experienced. This isn’t the service we aim to provide, and we understand how stressful this must have been. We’ll review your case with DHL and our team to prevent this in future and improve communication. Thank you for letting us know, and our apologies again for the inconvenience. Kind regards, Power Tool World Team

Posted 1 day ago

“I purchased a dewalt tyre inflator and was impressed with the service and price and of course the tyre inflator is a very useful tool. I was so impressed I purchased a second unit for my son which I received the next day . My thanks to the power tool world team.”

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Posted 2 days ago

“Placed my order and received it within the allocated time, kept informed throughout delivery”

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Posted 2 days ago

Power Tool World is rated 4.8 based on 43,461 reviews