Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

4.9 Rating 42,598 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your advert significantlyc suggested that buying the 2 items i bought could redeem another battery. However i haven't seen or heard anything. So , Disasspointed to say the least.”

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Posted 3 months ago

“Shame I can’t return such a shoddy item”

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Posted 3 months ago

“Tried to get me to contact the manufacturer when problem was within 30 days of purchase, but when this was highlighted a full refund was arranged. Slow refund.”

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Posted 4 months ago

“Delivery was very prompt”

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Posted 4 months ago

“Slow delivery!”

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Posted 4 months ago

“When I ordered the multi-tool I had bonuses it would come with a round 3-pin plug on the lead that required an adaptor lead or transformer to allow it to be used. There was nothing in the description nor photos to illustrate that it would not be a domestic 3-pin plug - may be it’s my ignorance on this subject but a useful photo of the lead/plug would have allowed me to make a correct decision and ignore it and avoid the return postage. As it was delivery was very quick (next day) and I returned it straight away (having to stump the postage) with the refund taking a while to be credited to me. Looked at another model with more voltage, and this time asked a question regarding the plug only to be told that it was a European 3-pin !! Again no photo of the lead or any description of the plug.”

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Posted 4 months ago

“Ordered a Makita multitool 110v and although it arrived very quickly I was disappointed that the plug attached was a round 3-pin which required a transformer or converter lead which was not suitable for my domestic use. It may be my ignorance on this but I’d assumed the plug would be a domestic 3-pin - there was no explanation in the product description nor a photo of the lead/plug to allow me to deduce this. The ordering, delivery and return/refund procedure was fine (although had to stump up for the return postage) Son3 stars give for what turned out to be a wasted order.”

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Posted 4 months ago

“Cheaper products than other stores but maybe because they are already damaged.”

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Posted 4 months ago

“Currently awaiting response regarding return and refund as I have had no confirmation that item was recieved”

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Posted 4 months ago

“Delivery was excellent. I raised the query regarding the size of the lawnmower but no response”

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Posted 4 months ago

“Cannot advise due to limited use to-date”

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Posted 4 months ago

“Price OK, dispatch time - Good, communication - good, returns - free.”

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Posted 4 months ago

“Good , until you get damaged goods .”

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Posted 5 months ago

“Still cant register products your system is pants and your advice useless”

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Posted 5 months ago

“Good delivery”

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Posted 5 months ago

“drill and battery wont fit in box. You will need a bag for life ready if you need to take it out.”

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Posted 5 months ago

“No deliveries updates or notifications, no proper tracking and no chance to know when ur parcel is coming, unless you call them. And the delivery driver is just leaving a £400 green laser , in front of the door visible for everyone who is passing , and saying that he left it in front porch . Other than that, all good, products are fine”

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Posted 5 months ago

Hello Marius, Thanks for leaving a review with us. We are sorry to hear that you did not receive tracking information as intended, this is never something we wish to hear or see happen, this will of course be fed back to our courier who provides this for us. Looking into this, we can see you had contacted our After sales team, who had raised how this was delivered for you and got this sorted as quickly as possible. We are glad to hear this was resolved and that you are loving your products ordered. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Very good response and delivery. Missing the bag had no response on when they will.send it.”

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Posted 5 months ago

Hello Alan, Thanks for leaving a review with us. We can see you had contacted our After Sales team regarding your order, looking into this for you, we cannot see the item purchased included a bag and this is what was advised to you upon contacting us. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Fast delivery returns policy like divinci code”

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Posted 6 months ago

Hello Guy, Thanks for leaving a review with us. We are sorry at the time you were trying to raise a return with us that you were having issues, we can see you had contacted our team who raised this for you and sent over all the necessary information to you. If you wish to contact us further, you can of course do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 6 months ago

“Items never arrive on time”

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Posted 6 months ago

Power Tool World is rated 4.9 based on 42,598 reviews