Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Probably would not buy from here again as no communication, only reason bought from before was cost.”

Helpful Report

Posted 5 months ago

Hello Paul, Thanks for leaving a review with us. Looking into this for you, we can see you had contacted us, and our support team had reached back out to you. We can see they have sent a follow up to you but not had a reply as of yet, we of course want to help as best as possible with all customer queries and issues they may have, if you can contact us back or use our web form here - https://www.powertoolworld.co.uk/contact-us Our team are more than happy to help as best as possible. Kind Regards - PTW

Posted 5 months ago

“The item was easy to order and delivered on time . Product was not packed sufficiently, one tiny piece of bubble wrap at the bottom . The box was too big for the item , unfortunately a part was bent in transit.”

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Posted 5 months ago

Hello Susan, Thanks for leaving a review with us. We are truly sorry to hear your item arrived in a less than perfect condition, we of course want our items to always arrive as expected and as perfect as possible but sometimes transit damage does occur. Our After Sales team, are of course more than happy to look into this further for you and resolve this as best as possible, if you can get in touch here - https://www.powertoolworld.co.uk/contact-us They will of course help further. Kind Regards - PTW

Posted 5 months ago

“Problems with web page.”

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Posted 6 months ago

Hello, Thanks for leaving a review with us. We are truly sorry you had issues placing an order with us, we can see at the time you contacted us, we were undergoing maintenance to keep our site running as best as possible. This maintenance has now been resolved and looking into this, can see an order was placed with us. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Used before with no issues. Unfortunately not the same this time.”

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Posted 6 months ago

Hello Stuart, Thanks for leaving a review with us. We are truly sorry the experience you've had whilst shopping with us. As a company, we take all our feedback received and work towards improving as a business for our customers. If you wish to contact us at all about the issues you experienced, please of course let us know here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“My recent order came on time however the parcel had a big hole in the box and was crushed”

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Posted 6 months ago

Hello Mandy, Thanks for leaving a review with us. We are truly sorry to hear your parcel arrived in less than perfect condition. This is never something we like to hear and try our best to package our parcels as best and as thorough as possible. Whilst transit damage isn't common, there is still a small chance this may happen due to the nature of a transportation network. Both ourselves and our courier have processes in place to minimise this risk as best as possible. Whilst we haven't heard from you regarding any damage to your item, if you wish to contact us further on this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Quick delivery very helpful with trying to return the item.just the hassle of return item”

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Posted 6 months ago

Hello Dean, Thanks for leaving a review with us. Your feedback is invaluable to us and allows us to improve our service for new and existing customers. We are truly sorry you needed to return an item to us. Looking into this further, we can see you contacted us and a free-return was completed for you. This has now been resolved but if you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 6 months ago

“A misleading description if you haven’t purchased an item like this before. Case only should be replaced with either including battery or doesn’t include battery. This was purchased as a gift !”

Helpful Report

Posted 6 months ago

Hello Michael, Thanks for leaving a review with us. We're sorry that you aren't satisfied with one of our listed products. We always try to be as transparent and thorough as possible with our listings, and this is not something we wish to hear. Looking into this for you, we can see you purchased a body only tool with a case. This would not come with a battery and would just be the bare tool purchased as per the "Whats in the box" section of our website listing page. We apologise if this wasn't noticed at the time of purchase and if you wish to contact us further to discuss this, you can find our contact information on our website here: https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 6 months ago

“I would like to give a high score but on the basis I didn’t receive the item I ordered I’d have to say it’s acceptable.”

Helpful Report

Posted 7 months ago

Hello, Thanks for leaving a review with us. We're sorry that you received a version of the item which you hadn't expected. Whilst we try to keep all our listings as accurate as possible, sometimes manufacturers make slight design changes which would need to be reflected on our listings. Based on your feedback to us, this has been sent over to our Web Team to look into further and update on our website if necessary. If you wish to contact us further to discuss this, you can find our contact information on our website and our Customer Service Team are here and happy to help: https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 6 months ago

“Misleading message and customer service advice regarding despatch and delivery.”

Helpful Report

Posted 7 months ago

Hello, Thanks for leaving a review with us. We apologise that our service didn't meet your expectations on this occasion. This is never an experience we want customers to have. Looking into this, we can see our Customer Service Team contacted you for further information into this, unfortunately they are yet to have a response but are more than happy to help. We can see that you ordered on the 31/10/2024 and was delivered to you the following morning, if you can contact us further here to discuss any further issues you had, we are more than happy to look into this - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Goods delivered quickly. Quick to reply to queries and address concerns. Item bought in September 2024 was manufactured in March 2022 and the batteriesmanufactured in September 2022 so I was sold old stock. I do think that the possibility of this should have been made clear on their website.”

Helpful Report

Posted 7 months ago

Hello Paul, Thanks for leaving a review with us. We're sorry that you received an item with a later manufacturing date than expected. All our products come direct from the manufacturer and go through the usual strict quality tests before sale to make sure they are up to standard. Looking into this for you, we can see you contacted our Customer Support Team and a resolution was offered and accepted. This has been actioned for you. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 6 months ago

“Tool came but 2 days later after i paid for next day delivery.”

Helpful Report

Posted 7 months ago

Hello Ryan, Thanks for leaving a review with us. We're sorry that your order arrived later than expected, this is never something we wish to hear. Our Warehouse Team work hard to get all our parcels dispatched and our courier deliver 97% of our parcels as expected within our delivery timeframes. On this occasion we can see our delivery partner had experienced delays during the time of your expected arrival time and we apologise your overall experience with us was impacted by this. We are however glad to hear that this is now with you. If you wish to discuss this further with us, you can contact our Customer Support Team here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 7 months ago

“Although i received my impact driver in excellent time,the sales information was very misleading as it stated that it came with a free battery when i inquired about this i was told i had to spend £359. This was not displayed at the beginning of the advert but at the end which was not visible unless you scrolled to the very end of the advert. I paid for the tool a nd would have bought it anyway but was left misled and disappointed about the "free battery"”

Helpful Report

Posted 7 months ago

Hello Richard, Thanks for leaving feedback about HiKOKI's recent battery promotion which we are part of here at Power Tool World. We strive on being as open and honest about both our pricings and promotions we have ongoing and we're sorry you felt our advertisement wasn't up to scratch on this occasion. Your feedback has been taken on board and whilst we did advise on the advert itself about the spend requirement, we have made this even more bold and easier to identify for potential customers of people looking to take advantage of this fantastic promotion. If you wish to contact us further to discuss this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 7 months ago

“Chain saw arrived in a badly beaten up box covered in sellotape. The serial number on the box did not match the serial number on the chain saw. Bosch did accept the serial number on the saw for the guarantee. Hopefully this was an unused saw and not a returned refurbished product.”

Helpful Report

Posted 7 months ago

Hello, Thanks for leaving a review with us. We are truly sorry to hear this arrived in less than perfect condition, this is never something we wish for our customers to experience and have fed this back to our courier. Looking into this for you, we cannot see any contact was made around the time of receiving your product but we can confirm all our products are unused and come directly from the manufacturer. We are glad to hear you were able to register your product with Bosch for the extended warranty. If you wish to contact us further to discuss this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 7 months ago

“Quick delivery however one of the batteries was in an open box and was missing the battery cover.”

Helpful Report

Posted 8 months ago

Hello Paul, Thanks for leaving a review with us, your feedback is invaluable to us. We're sorry that your item arrived in less than perfect condition. To confirm, all of the items sold from our website are brand-new and direct from the manufacturer. Looking into this, we can see our Customer Support Team emailed you asking for further information as we're keen to get this rectified. If you can please continue to liaise with us, we are more than happy to help the best we can. You can also contact us here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 7 months ago

“I like the performance of the tool, nothing exceptional. However, I was very disappointed that it would not work with a compatible 5.0Ah battery, like all my other Bosch tools. I had to buy a Bosch battery to get it going. It took a number of trips to experts to ascertain why the tool wasn't working. Bit of a let down.”

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Posted 8 months ago

“right product good price delivered on time”

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Posted 8 months ago

“Item is good ordered on a Thursday night payed for next day didn't receive it until the next Monday thought I would of got it on Saturday”

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Posted 8 months ago

“No communication”

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Posted 9 months ago

Hello, Thanks for leaving a review with us. We are truly sorry to hear you are unsatisfied with the product purchased from us, this is never something we wish to hear. We cannot see any communications from you in relation to this and would love to look into this further for you. One of our Customer Service agents has contacted you to get further information from you regarding this. Kind Regards - PTW

Posted 9 months ago

“Trying to register tool is a near immpossibility”

Helpful Report

Posted 10 months ago

Hello, Thanks for leaving a review with us. We are truly sorry you're having trouble registering your DeWalt tool for warranty. If you can please contact us using the below link, our Customer Service Team will be more than happy walk you through manufacturer's online process. You can contact us here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“Review as stated above.”

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Posted 10 months ago

Power Tool World Reviews