Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Ordered 2 batteries, I was sent 2 batteries that are 2 years old, they were returned, I have sent emails about my refund £165 tried online chat phoned and nothing it’s been a week and nothing from power tool world”

Helpful Report

Posted 9 months ago

Hello Roger, Thanks for leaving a review with us, your feedback is invaluable to us. We apologise that there was an issue with your order and needed this resolving. These products come directly to us so this shouldn't have happened. A free collection was arranged and a refund provided to your original payment method. We're glad to be able to get this resolved for you. If you wish to contact us further to discuss this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“Hard to contact”

Helpful Report

Posted 10 months ago

Hello Steven, Thanks for leaving a review with us. We are truly sorry that you found it hard to contact us. Our Customer Service Team are ready and available through phone, live chat and email, Monday to Friday. You can find our opening times on our website here: https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“Not really impressed with Power Tool World customer service … standard response is the machine is totally fine hoping to shake you off. I will never use them again.”

Helpful Report

Posted 10 months ago

Hello Roy, Thanks for leaving a review with us. We are sorry that you are unhappy with the service provided to you. We strive on the service we provide both our new and existing customers. Upon investigating this, we can see you contacted us in regards to the issue you had. Makita had inspected your tool for further investigation and a refund was actioned back to your original payment method in full. We are glad we were able to resolve this for you. If you wish to contact us further, you can of course do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“Their returns policy is a shambles and someone is yet to get back to me. It has been too long”

Helpful Report

Posted 10 months ago

Hello Scott, We appreciate your feedback. We're sorry that you hadn't received our response to your return request. Providing the best after-sale support is one of our top priorities. Upon investigating this, you had contacted our Customer Service Team to let us know you had ordered the wrong item. We had responded within 24 hours to your email letting you know our Returns process. We can see you had then raised the return with us as discussed and we responded to this but haven't had any reply back from you. If you're still looking to return your order back to us, please get in touch so we can arrange this for you: https://www.powertoolworld.co.uk/contact-us Kind regards - PTW

Posted 10 months ago

“Terrible customer service”

Helpful Report

Posted 11 months ago

Hello Andy, Thanks for your review, your feedback is invaluable to us. We're sorry you are unsatisfied with the customer support you received with your recent order. We thrive on providing the best service for our customers so we're keen to get to the bottom of this. Looking into this, it seems you are still in communication with our Customer Service Team. We tried contacting you about this issue and the next steps on the 16/07/2024 but haven't heard back from you yet. If you can continue to liaise with us, we are more than happy to get this sorted for you as best we can. Kind Regards - PTW

Posted 10 months ago

“Speechless stay clear unless you want to be let down”

Helpful Report

Posted 11 months ago

Hello Michael, Thanks for leaving a review with us, We are truly sorry you are unhappy with the service provided from us, we can see you liaised with us on an issue you had, and a resolution was offered and accepted. If you do wish to liaise with us further, you are more than happy to do so. Kind Regards - PTW

Posted 10 months ago

“OK I suppose not their fault”

Helpful Report

Posted 11 months ago

Hello Gavin, Thanks for providing your feedback on this product. We always try to give as much information on a product as we can so our customers can make the right decision. This product is listed on its product page as being estimated around 5kg in weight. We hope that you're not, but if you're unhappy with your product, please let us know and we can discuss the options we have going forward. You can contact our Customer Service Team on our website here: https://www.powertoolworld.co.uk/contact-us Kind regards - PTW

Posted 10 months ago

“I never received the bits but the drill is brilliant have bought items of you in the past ,first time something was missing”

Helpful Report

Posted 11 months ago

Hello Ian, Thanks for leaving a review with us. We are glad to hear the drill purchased from us is up to standard and you are enjoying the purchase from us. We are however disappointed to hear you received your order with a part missing. Upon investigating this one of our customer service agents has now contacted you and resolved the issue for you by sending out your part for next day delivery. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“Item had crucial bits missing so is unusable. Still waiting for a reply from power tool world”

Helpful Report

Posted 11 months ago

Hello Matthew, Thanks for leaving a review with us. We apologise that you are missing a part from your order. Our Warehouse Team try their best to ensure nothing is missed when they dispatch and your feedback helps us with this. We can see you are speaking with our Customer Service Team and they are looking into this to get resolved for you. If you can continue to liaise with us, we are more than happy to help the best we can. Kind Regards - PTW

Posted 10 months ago

“Good service”

Helpful Report

Posted 1 year ago

Hello Liam, Thanks for leaving a review with us. We're glad to hear that you were happy with the service you received from us however we can see that you've only left us 1 out of 5 stars. Our Customer Service Team have tried to reach out to you to find out if there is anything further we can help with but they were unable to speak with you. Please do let us know if there is anything more we can help with. You can contact us using the following link: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 11 months ago

“Poor service and quality.”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving a review with us. We're saddened to hear that you're unhappy with the service we had provided and apologise that this didn't meet your expectations on this occasion. We always try our very best to ensure we are providing top service to our customers. Looking into this for you we can see we got this back for a full refund upon the return of your order. We're glad that we were able to rectify this for you and if you do need to contact us further, you can do so here: https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 11 months ago

“I asked not be contacted for marketing purposes and receive an email to review the product. here is the review”

Helpful Report

Posted 1 year ago

Hello Adam, Thanks for leaving a review with us. We are truly sorry to hear you have been contacted via email. We take data requests very seriosuly however can't see any contact from you requesting this to be stopped. You can view our Privacy Policy on our website here: https://www.powertoolworld.co.uk/privacy-policy If you would like to have your preferences changed, please contact us here and our Customer Service Team will be happy to help - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“The hammer drill was returned due to received in damaged condition. No replacement from Power Tool World as out of stock reason which makes me to believe that the damaged tool sent was the last one and they still sent it knowing it is damaged. Refund received but stil poor experience.”

Helpful Report

Posted 1 year ago

Hello Catalin, Thank you for leaving a review with us. We are sorry to hear that your item arrived damaged. This is something we hope never happens to our customer’s orders. Our dispatched products are checked prior to dispatch to help prevent this from happening and we try all that we can to prevent this. It does seem that upon the return of your damaged item, we had no stock remaining to issue a replacement to you. We understand this is disappointing as you had not received the item you had purchased and can only apologise for this. If you have any further queries, please don’t hesitate to contact us here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“All good until you need to refund/return an item. Honestly id rather just pay £20 more and buy it from Screwfix/Amazon. I've spent the best part of 2 weeks sending images and videos for a faulty item. The company has made me jump through so many ridiculous hoops for no reason. I still haven't got a replacement or my money back. I can't just take it back to the shop like Screwfix and they don't have a straightforward returns process like Amazon. So if you 100% sure your item won't break down on you, go for it. Otherwise buy elsewhere.”

Helpful Report

Posted 1 year ago

Hello Liam, Thanks for reviewing your recent experience with us. We apologise that you are unsatisfied with our service provided and that this didn't meet your expectations on this occasion. Looking into this for you, a free-of-charge return was processed to get your item back to us. There was a slight delay with the return of your parcel due to a courier issue however the described fault was then reviewed by our Makita representative and a full refund actioned back to your original payment method. It's important that we carry out investigations on faulty items to help prevent and identify potential issues and so we can offer a suitable resolution. We're glad that your refund was received and this was able to be resolved for you. Kind Regards - PTW

Posted 1 year ago

“Was meant to be delivered 2 weeks ago and still nothing, customer services blaming DPD for the delay as DPD say it’s been delivered. Currently waiting for some form to be delivered so I can get a refund. Won’t be buying anything else from here again, shame really as I’ve never had a problem with them before but the customer service is terrible.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise that your order had not been delivered correctly by our courier. Whilst our courier does deliver 97% of all our orders without issue, sometimes things can go wrong as with any delivery network. An investigation was carried out to ensure we are providing the best, most suitable resolution for you. The outcome of this investigation allowed us to process a refund back to you. Whilst this did take a little longer than expected, we are glad that on this occasion we could resolve this for you with a resolution you had requested. Kind regards - PTW

Posted 1 year ago

“I’m still waiting for the order to arrive..?”

Helpful Report

Posted 1 year ago

Hello Brock, Thanks for leaving a review with us regarding your recent purchase. Upon investigating this, your parcel was delivered 25/04/2024 via our courier and within the 2-4 working day delivery timescale selected on your order. If you wish to contact us further to discuss your delivery, you can find our contact details on our website - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Drill chuck was broken on arrival. Still waiting for the situation to be resolved- no working drill.”

Helpful Report

Posted 1 year ago

Hello John, Thanks for leaving a review with us. We are truly sorry you received a product from us which had developed a fault. The products we supply go through strict quality control during manufacturing with the brands. Looking into this we can see you liaised with our Customer Service Team who requested further information on this and then a relative resolution was provided for you. We do hope all is now well, however if you still need help you can contact us again via our website here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Please read my review above. Shame on Powertool world. The product isnt great. Powertool worlds reaction and service is Shocking. I would look at another dewalt retailer as they dont accept something just not being good enough, remember we all have distant selling rights when buying on line. My dispute continues and so does my fight for justice. Hopefully Powertool world will realise they cant bully customers into submission. Shame on you Dan and others.”

Helpful Report

Posted 1 year ago

Hello Frank, Thanks for leaving a review with us. We do apologise for the experience you have had regarding a tool which was not suitable for you. We always try our best to do right by our customers and after sales support is one of our top priorities. Upon reviewing this, we can see that an investigation was carried out and a full refund for your item was processed at your request. We are glad that this was resolved for you with a resolution you were happy with. If you need any further help, please do not hesitate to contact us again here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“The tools were bought to replace ones that were stolen from my van. When I placed the order it said the delivery time was 2 -4 days but due to power tool world's incompetence it took eight days for them to be delivered. I rang power tool world to see why they hadn't been delilvered and they told the that my full address hadn't been put on the parcel and it had ended up at the wrong delivery depot and they were sorting it out and it would be delivered on Tuesday, I told them no one would be in on Tuesday and they weren't bothered at all and didn't even apologise for their mistake with my address. I will not be using power tool world”

Helpful Report

Posted 1 year ago

Hello David, Thanks for leaving a review with us. We apologise that you had issues with your parcel being delivered by our courier. We can understand the concern this caused you and we recognise the importance of the timely arrival of our customer's parcels. Upon investigating this, we can see you contacted our Customer Service Team who resolved this for you and a replacement order with the correct details was delivered. If you wish to contact us further regarding this, you can do so here via our website here: https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Makita 18v LXT Cordless Brushless 150mm Pruning Saw DUC150Zexcellent tool. Much more capable than I expected. Battery life is excellent Extremely light and easy to handle, it cuts well and allows for one handed operation”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving a review with us. We're glad to hear that your item purchased is serving you well. We can however see you've only left us 1 star. Is there anything else that we can help you with to make your experience better? If you can continue to liaise with us, our Customer Support Team are on hand to help: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

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