Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Absolutely disgusting attitude and customer service skills”

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Posted 8 months ago

“I have ordered the item and I have my address. The item was sent to my old address and I have never received it. DHL did not help to recover the charger, so I emded up paying for something I never received.”

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Posted 9 months ago

“still waiting on my order soupose to be 2 day delivery”

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Posted 9 months ago

Hello Stephen, Thanks for leaving a review with us. We are sorry to hear you are awaiting your parcel, this is never something we wish our customers to experience. Looking into this for you, we can see you contacted our Customer Service Team, when they looked into this for you, they had found that an incomplete address was provided and requested the parcel back to us. This is on the way back and a refund will of course be processed for you so you can remake the order to the correct address. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“Terrible Experience - Avoid! I ordered from Power Tool World because they offered next-day delivery, but a week later, my parcel still hadn’t arrived. To make matters worse, they then canceled my order entirely without providing any explanation. Getting my money back turned into a frustrating ordeal with unnecessary drama and poor customer service. This was a complete waste of my time and energy. If you value reliable service and professionalism, I’d recommend shopping elsewhere.”

Helpful Report

Posted 9 months ago

Hello Chris, Thank you for leaving a review with us. We’re sorry that your experience whilst shopping with us didn’t meet your expectations. Aftersales is a top priority for us so we’re keen to find out what went wrong. Upon investigating this, we can see that your order was out for delivery later than expected due to a delay within our courier’s network. Whilst this is never expected, our courier does deliver 97% of parcels correctly and on time and sometimes during the festive period, delays can be expected with issues beyond our control. You contacted our Customer Support Team to let them know you were raising a payment chargeback on your order and our team requested a return on your parcel because of this. Please accept our apologies for the inconvenience caused by this delay and rest assured this isn’t our courier’s usual delivery service. If you’d like to discuss this further with us, please contact our Customer Support Team using our website here: https://www.powertoolworld.co.uk/contact-us Kind regards - PTW

Posted 9 months ago

“no communication, no refund for postage and have to pay for postage to make a return will never use this company again for tools”

Helpful Report

Posted 9 months ago

Hello, Thanks for leaving a review with us. We are sorry to hear you are not satisfied with the returns service we provide for unwanted/incorrectly purchased items. We can see you raised a return through your account with us and one of the Customer Service Team responded on how to resolve this for you. Looking into this, we cannot see you had raised your dissatisfaction at the time of actioning this for you, whilst our team are ready and want to help as best as possible, we would need you to work with us to help as best we can. If you wish to contact us further on this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“Good price good service”

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Posted 9 months ago

Hello Neil, Thanks for leaving a review with us. We are glad to hear the service we offered to you is satisfactory, this is something we love to hear. The feedback will of course be fed back to the team for you, if you wish to contact us about any future orders, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“I had an awful experience at power tool world. Ordered a router on the 1st of December for my partners birthday. It was meant to be delivered on the second but there was info missing. I called on the second and made sure they had all the info to be delivered next day. On Wednesday it didn’t show up, I called power tool world they guaranteed me it would arrive on Thursday. Thursday came and gone, I called again, they assured me it would be here on Friday. Once again, Friday came and gone and the router never showed up. I had no birthday present for my partner. I finally escalated to the manager, which blamed DHL all along. In the end I cancelled it and got it from another place. Came the next day.”

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Posted 9 months ago

Hello Ines, Thank you for leaving a review with us. We're sorry that your order was unable to be delivered on time. This was originally caused by the incorrect delivery address being provided to us at the point of sale. Our courier delivers 97% of our parcels within the expected timeframe however on this occasion, your parcel was delayed after this address error was rectified. We're sorry for the inconvenience this caused you and your partner. As mentioned, we can see a refund was processed the same day you spoke with the Customer Service Team Leader to help prevent any further delay in getting a gift sorted. If you'd like to discuss this further with us, please don't hesitate to contact our Customer Service Team here: https://www.powertoolworld.co.uk/contact-us Kind regards - PTW

Posted 9 months ago

“DHL keep trying to deliver to the wrong address even after numerous emails stating this and giving the correct address, terrible service”

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Posted 10 months ago

Hello Valentine, Thanks for leaving a review with us. We are truly sorry to hear you have had a negative experience with us; this is never something we wish for customers to experience. Looking into this for you, we can see our courier had some delays delivering to you due to the time of year and high volume of parcels going through the network, whilst we aim to dispatch and have our parcels delivered in the timeframe selected and do this 97% of the time, due to the time of year, delays can sometimes occur. We again truly apologise for the experience you have had with us and if you wish to contact us further on this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“Awful company! Steer well clear! Use Tools4Trade if you want to receive your goods and be able to use them!”

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Posted 10 months ago

Hello Tim, We're sorry that your experience whilst shopping with us didn't hit the mark this time. We pride ourselves on our after sales support and can see that there were issues with the delivery of your order. Whilst our courier delivery 97% of our parcels as expected, sometimes things can go wrong and on this occasion we can see that this happened with your order. To confirm, in the end the collection went ahead and a refund was processed for your full order as promptly as possible. Thank you for your time and continued patience throughout. Kind regards - PTW

Posted 9 months ago

“Very disappointed that Power Tool World did not live up to its statement that they would try to match a competitor’s price. I bought a hedge trimmer from PTW for £288.99, only to find that on the following day a competitor (Alan Watkins Ltd) were offering the identical product at 5% less, ie at £274.55. I contacted PTW who turned down my request for a price match. In future I shall never use PTW again. Trevor (Leicester).”

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Posted 10 months ago

Hello, Thanks for leaving a review with us. We are sorry you are not happy with the service we provided to you; this is never something we wish for customers to experience. Looking into this for you, we can see you contacted our Customer Service Team about our "Dave Prime Price Promise" that was active during the time of your purchase, we can see this was about a price match related to this however for an external company. Our "Dave Prime Price Promise" was to ensure that if our prices change, our customers get the lowest price we list. Whilst we try to price match with our competitors to the best of our ability, sometimes this is not always able to be actioned, you can of course always contact us with price match queries as our team are always looking to stay competitive. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“Item arrived faulty return for a replacement, then waited over a week to get a refund, they said they have none in stock n they have what a mess indeed”

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Posted 10 months ago

Hello Kay, Thanks for leaving a review with us. We are truly sorry to hear you received a product not in perfect condition, this is never something we wish for customers to experience and is something we are keen to resolve. Looking into this for you, we can see a free-of-charge collection was made for you, upon this arriving back to us, the product was no longer able to be replaced, and a refund actioned instantly. Whilst we try to resolve this as required, sometimes this is not always able to be actioned due to stock levels, for this we are truly sorry. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“Shocking customer service and won’t do anything to resolve the matter.”

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Posted 10 months ago

Hello, Thank you for leaving a review with us. We’re sorry that you were unhappy with the service we provided. Our aftersales support is something we pride ourselves on and is what keeps our customers regularly coming back to us. We can see you contacted our Customer Support Team who explain our Returns Policy to you for an order you placed. You can find this outlined on our website here: https://www.powertoolworld.co.uk/returns-refunds If you’d like to discuss this further with us, please contact our Customer Support Team using our website here: https://www.powertoolworld.co.uk/contact-us Kind regards - PTW

Posted 9 months ago

“Tried twice to purchase a chainsaw. 1st time it arrived damaged. 2nd time it never arrived. It was claimed that DHL lost it. Not the best experience I have ever had purchasing power tools.”

Helpful Report

Posted 10 months ago

Hello Stewart, Thanks for leaving a review with us. We apologise for the experience you had whilst ordering with us, this is never something we wish customers to experience as we pride ourselves on our aftersales support. Looking into this for you, we can see you contacted our Customer Support Team who set a collection for the item that arrived damaged. A replacement was then sent to you. Unfortunately, at this time your parcel went missing in our couriers' network and due to this a full refund was provided to prevent any further delay. We again truly apologise for this and if you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“Precise and quick with order. Exactly what I ordered with no defects or worries about any forms of trust.. Always has been with my orders and wouldn't hesitate to advise others to use Power tool World. Bang On. Cheers.”

Helpful Report

Posted 10 months ago

Hello Graham, Thanks for leaving a review with us. We are glad to hear the service we offered to you is satisfactory, this is something we love to hear. The feedback will of course be fed back to the team for you, if you wish to contact us about any future orders, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

“Yet to receive drill, over a week after delivery date”

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Posted 10 months ago

Hello Richard, Thanks for leaving a review with us. We apologise that you are still awaiting on a parcel from us. We can see you contacted our Customer Service Team who raised an investigation with the courier. Whilst we can understand the frustration this has caused you, it's important that both ourselves and our courier look into this thoroughly and accurately so we can action the appropriate resolution for you. Our team have contacted you for further information and are keen to resolve this for you. If you can continue to liaise with us that would be great. Kind Regards - PTW

Posted 10 months ago

“I ordered a battery that didn’t arrive, courier company claimed it was refused at the door. I was given no explanation when I called to find out what happened. They refunded me but didn’t let me know. Zero communication so no stars.”

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Posted 10 months ago

Hello Tom, Thanks for leaving a review with us, your feedback is invaluable. We are truly sorry you were awaiting a parcel from us; this is never something we wish customers to experience. Looking into this for you, we can see you contacted our Customer Service Team on the 22/10 and this was responded to on the 24/10 with no follow up from yourself, we can however see that our courier attempted delivery and then returned this to us after some time. This has now been refunded and resolved for you. If you wish to contact us further to discuss this, our Team are available and happy to help. You can find our contact information on our site here: https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 10 months ago

“After care very poor”

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Posted 11 months ago

Hello James, Thanks for leaving a review with us, your feedback is invaluable to us. We are truly sorry to hear you are not satisfied with the support given after purchasing from us. Customer care is something we pride ourselves on and in every circumstance and form of contact, our Support Team try to give the best as possible. Looking into this for you, we can see your order needed to be investigated due to a delivery issue with the courier. Upon our Customer Support Team reaching a resolution, a new item was sent to you as quickly as possible. We apologise at this time if the care given was not up to standard or right for you. If you wish to contact us further to discuss this, please continue to liaise with us using our contact details here: https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 10 months ago

“Charged for next day delivery service and received item 4 days later. Still didn't receive the refund for 'next day' delivery service.”

Helpful Report

Posted 11 months ago

Hello, Thanks for leaving a review with us. We apologise that you experienced a delay in receiving your delivery. Our courier delivers 97% of our parcels on time and as requested. Looking into this for you, we can see that you had placed your order after our 7pm cut off for next day delivery, due to this, the item was then dispatched the next working day and then delivered Monday as expected. We can see you contacted our Customer Support Team to discuss this further and the reasoning behind your order being delivered later than expected. Our team followed up via email with yourself however hadn't received any further contact. If you'd still like discuss this further, you can contact us via our website here and we'll be happy to help - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 10 months ago

“Ordered two Makita drills and I received them the following day very happy with the service as always”

Helpful Report

Posted 11 months ago

Hello, Thanks for leaving a review with us. We truly appreciate your kind words and feedback; we will of course send this to the relevant departments for you. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 10 months ago

“Not received my order”

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Posted 11 months ago

Hello Drak, Thanks for leaving a review with us. We truly apologise you are waiting on your order from us, this is never an experience we want our customers to have and understand the importance of a prompt delivery service. Looking into this for you, we can see our Customer Service Team contacted you for further information on this as your parcel is showing delivered on the 01/10/2024 as per your safe place instruction with our courier. If you can contact us back or use the following link, we are more than happy to help further - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 11 months ago

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