Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Great company Great service used for afew years”

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Posted 2 months ago

“Didn’t receive item had to cancel”

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Posted 2 months ago

“Poor service tool ordered did not arrive Refunded”

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Posted 3 months ago

“Power Tool World refused to take a return on a product that you had to open and try before you could tell how bad it was. Fortunately there are plenty of similar companies so I will take my Milwaukee buying elsewhere.”

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Posted 3 months ago

Hello Michael, Thanks for leaving a review with us. We are sorry you are not satisfied with the guidance given, looking into this for you, we can see that you had purchased some Milwaukee bluetooth Ear Plugs. Due to the item being used and tested, we were unable to action a return for you as we do not accept used goods back to us, this can be seen on our returns page here - https://www.powertoolworld.co.uk/returns-refunds If you wish to contact us further regarding this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 3 months ago

“my order still not coming”

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Posted 3 months ago

Hello Maxim, Thanks for leaving a review with us. We are sorry to hear you had waited longer than intended for you order. We can see this was dispatched frm us as expected but then changed to a service point for delivery. This had then been delivered and collected, unfortunately any updates or delivery changes to consignments can push parcels back 24 hours as a new label is made. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 3 months ago

“stil dont caming my delivery”

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Posted 3 months ago

Hello, Thanks for leaving a review with us. We are sorry to hear this has taken a while to arrive to you, this is never something we wish customers to experience. Looking into this for you, we can see that tis has been delivered to one of our courier service points for collection. You can of course go through your tracking information to collect this from the point. If you wish to contact us further regarding this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 3 months ago

“Poor. Paid for 2day delivery took 10 days.”

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Posted 3 months ago

“Must of had Management change were rude and been ignored”

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Posted 4 months ago

“Stop using DHL because they've delivered my tools to the wrong address!”

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Posted 4 months ago

Hello Craig, Thanks for leaving a review with us. We are sorry to hear our courier had delivered this incorrectly, this is never something we wish customers to experience when ordering from us. We do have 97% of our parcels dispatched and delivered in the time frame specified and correctly, so we will of course raise this feedback further for you. Looking into this, we can see you had contacted our support team and an investigation raised, unfortunately, we have not heard back from you but if you can continue to liaise with us, we are more than happy to help. Kind Regards - PTW

Posted 4 months ago

“Paid £5.99 for delivery was late when I called I was advised I would receive a refund for the delivery nothing has come seems like I was told that to just get me off the phone great service.”

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Posted 4 months ago

“Sadly I ordered the items from Power Tool World on the 3rd of January and I still don't have them! The courier service used (which you pay delivery for) is incredibly inflexible and cannot make changes to standard delivery unless you work through PTW. However, PTW say you need to make changes directly with DHL, so one group pointing the finger at the other. It's been 3 weeks since ordering and the items haven't even made it back to PTW following one attempted delivery, so all i can hope is that i receive these items by March at this rate with a 3 month delivery window, it's ridiculous!! It's like every retailer seems to want people to buy from Amazon instead of them, as whenever you do it's a headache and with delivery charges for a far worse delivery service!”

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Posted 4 months ago

Hello, Thanks for leaving a review with us. We are truly sorry to hear of the issues that arose with getting your parcel delivered, we can see you have contacted our team regarding this and an investigation was raised. As we do try to work as quickly as possible with our courier, sometimes things can take longer depending on the investigation raised. Looking into this further for you, a refund has been actioned today 23/01/2025. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 4 months ago

“Absolutely disgusting attitude and customer service skills”

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Posted 4 months ago

“I have ordered the item and I have my address. The item was sent to my old address and I have never received it. DHL did not help to recover the charger, so I emded up paying for something I never received.”

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Posted 5 months ago

“still waiting on my order soupose to be 2 day delivery”

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Posted 5 months ago

Hello Stephen, Thanks for leaving a review with us. We are sorry to hear you are awaiting your parcel, this is never something we wish our customers to experience. Looking into this for you, we can see you contacted our Customer Service Team, when they looked into this for you, they had found that an incomplete address was provided and requested the parcel back to us. This is on the way back and a refund will of course be processed for you so you can remake the order to the correct address. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Terrible Experience - Avoid! I ordered from Power Tool World because they offered next-day delivery, but a week later, my parcel still hadn’t arrived. To make matters worse, they then canceled my order entirely without providing any explanation. Getting my money back turned into a frustrating ordeal with unnecessary drama and poor customer service. This was a complete waste of my time and energy. If you value reliable service and professionalism, I’d recommend shopping elsewhere.”

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Posted 5 months ago

Hello Chris, Thank you for leaving a review with us. We’re sorry that your experience whilst shopping with us didn’t meet your expectations. Aftersales is a top priority for us so we’re keen to find out what went wrong. Upon investigating this, we can see that your order was out for delivery later than expected due to a delay within our courier’s network. Whilst this is never expected, our courier does deliver 97% of parcels correctly and on time and sometimes during the festive period, delays can be expected with issues beyond our control. You contacted our Customer Support Team to let them know you were raising a payment chargeback on your order and our team requested a return on your parcel because of this. Please accept our apologies for the inconvenience caused by this delay and rest assured this isn’t our courier’s usual delivery service. If you’d like to discuss this further with us, please contact our Customer Support Team using our website here: https://www.powertoolworld.co.uk/contact-us Kind regards - PTW

Posted 5 months ago

“no communication, no refund for postage and have to pay for postage to make a return will never use this company again for tools”

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Posted 6 months ago

Hello, Thanks for leaving a review with us. We are sorry to hear you are not satisfied with the returns service we provide for unwanted/incorrectly purchased items. We can see you raised a return through your account with us and one of the Customer Service Team responded on how to resolve this for you. Looking into this, we cannot see you had raised your dissatisfaction at the time of actioning this for you, whilst our team are ready and want to help as best as possible, we would need you to work with us to help as best we can. If you wish to contact us further on this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Good price good service”

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Posted 6 months ago

Hello Neil, Thanks for leaving a review with us. We are glad to hear the service we offered to you is satisfactory, this is something we love to hear. The feedback will of course be fed back to the team for you, if you wish to contact us about any future orders, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“I had an awful experience at power tool world. Ordered a router on the 1st of December for my partners birthday. It was meant to be delivered on the second but there was info missing. I called on the second and made sure they had all the info to be delivered next day. On Wednesday it didn’t show up, I called power tool world they guaranteed me it would arrive on Thursday. Thursday came and gone, I called again, they assured me it would be here on Friday. Once again, Friday came and gone and the router never showed up. I had no birthday present for my partner. I finally escalated to the manager, which blamed DHL all along. In the end I cancelled it and got it from another place. Came the next day.”

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Posted 6 months ago

Hello Ines, Thank you for leaving a review with us. We're sorry that your order was unable to be delivered on time. This was originally caused by the incorrect delivery address being provided to us at the point of sale. Our courier delivers 97% of our parcels within the expected timeframe however on this occasion, your parcel was delayed after this address error was rectified. We're sorry for the inconvenience this caused you and your partner. As mentioned, we can see a refund was processed the same day you spoke with the Customer Service Team Leader to help prevent any further delay in getting a gift sorted. If you'd like to discuss this further with us, please don't hesitate to contact our Customer Service Team here: https://www.powertoolworld.co.uk/contact-us Kind regards - PTW

Posted 5 months ago

“DHL keep trying to deliver to the wrong address even after numerous emails stating this and giving the correct address, terrible service”

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Posted 6 months ago

Hello Valentine, Thanks for leaving a review with us. We are truly sorry to hear you have had a negative experience with us; this is never something we wish for customers to experience. Looking into this for you, we can see our courier had some delays delivering to you due to the time of year and high volume of parcels going through the network, whilst we aim to dispatch and have our parcels delivered in the timeframe selected and do this 97% of the time, due to the time of year, delays can sometimes occur. We again truly apologise for the experience you have had with us and if you wish to contact us further on this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Awful company! Steer well clear! Use Tools4Trade if you want to receive your goods and be able to use them!”

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Posted 6 months ago

Hello Tim, We're sorry that your experience whilst shopping with us didn't hit the mark this time. We pride ourselves on our after sales support and can see that there were issues with the delivery of your order. Whilst our courier delivery 97% of our parcels as expected, sometimes things can go wrong and on this occasion we can see that this happened with your order. To confirm, in the end the collection went ahead and a refund was processed for your full order as promptly as possible. Thank you for your time and continued patience throughout. Kind regards - PTW

Posted 5 months ago

Power Tool World Reviews