Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“I never got the nail gun, after multiple postal dates I had to cancel the order, lies after lies as to where the delivery was and the final straw was leaving work to go home and wait for a delivery that never came.”

Helpful Report

Posted 1 year ago

Hello Neil, Thanks for leaving a review with us. We are truly sorry for your experience with getting your parcel delivered, this is never something we want our customers have. Upon looking into this for you, we can see our courier experienced delays in getting your parcel delivered and we apologies for the incovneince this caused you. Our Warehouse Team work hard to dispatched all orders on time and our courier currently deliver around 97% of our parcels with no issues or delays. As requested, we can see this was refunded but do want to let you know that this isn't our usual level of service and feedback has been provided to our courier for your parcel's delivery. This will help improve ours and our courier's service in the future. If you wish to contact us further to discuss this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 11 months ago

“Where is my parcel”

Helpful Report

Posted 1 year ago

Hello Eugeniu, We're sorry that you hadn't received your order as expected. We understand how important receiving a delivery on time is. Looking into this for you, we can see this was returned to us via DHL due to an issue with the delivery address. Upon this being returned to us, a refund was completed directly to you to prevent any further delay in you getting back up and running. We of course apologise for the inconvenience caused and if you want to contact us further to discuss your refund, you can find out contact information here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 11 months ago

“Ordered makita impact wrench sockets (for scaffolding) the new sockets don’t work with scaffold fittings. Therefore didn’t do as stated and power tool world would not accept a return even unused and still in original packaging. will never order from here again”

Helpful Report

Posted 1 year ago

Hello Kevin, Thank you for leaving a review with us. We apologise that your Makita Impact Wrench Sockets were not suitable for the job you needed it for. Upon reviewing this with our Technical Team, they have confirmed that there had been a typing error on our product listing. Thank you for bringing this to our attention, the product listing has now been updated. It has been confirmed that this socket is suitable for the industry standard 21mm scaffolding nuts. We can see you had contacted us to raise a return and our Customer Service Team responded to arrange this with you. As long as your product is in it's original packaging and is in an unused condition, our customers have 30 days to return their products back to us if incorrectly ordered, supplied or no longer required. You can find more on our returns policy here: https://www.powertoolworld.co.uk/returns-refunds Kind regards - PTW

Posted 1 year ago

“Buy from Amazon - I will be going forward - useless service - such a shame - best days have gone”

Helpful Report

Posted 1 year ago

Hello Stephen, Thanks for leaving your feedback. We apologise that you were not happy with the service provided by us. We take pride in how we handle our customer's queries and can see you contacted us regarding your delivery. The pre-10:30am delivery service with our courier is between Monday-Friday and doesn't include weekends. If you'd like to find out more about the delivery options available from us, you can view this on our website here: https://www.powertoolworld.co.uk/delivery If you do have any further queries surrounding this, please don't hesitate to contact us here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 11 months ago

“I’m still waiting on my order”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving a review with us. We apologise that you order wasn't delivered as promptly as expected. Our courier does deliver 97% of our parcels on time however sometimes things can go wrong in a transportation network. Looking into this for you, we can see you contacted our Customer Service Team to let us know about the issue with your order and a replacement sent out to you as quickly as possible to prevent any further delays. Thank you for being patience with us and if you do wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 11 months ago

“I paid for next day delivery After 3 days I contacted the site when my order hadn’t arrived I was told that there was a computer error & hopefully it would be out for delivery soon I’ve spent around £1000 on this site recently & I don’t think I’ll use it again any time soon”

Helpful Report

Posted 1 year ago

Hello Sean, Thanks for leaving a review with us. We are truly sorry that your order wasn't delivered as expected. We did experience some unexpected system issues which caused a slight delay in dispatching from us. These issues are now all resolved. We can see that your order is now delivered and thank you for your patience whilst this was being completed. If you wish to contact us further to disucss this, you can do so here https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 1 year ago

“I will not be doing business with this company in the future due to the way they describe products inaccurately with misleading photos.”

Helpful Report

Posted 1 year ago

Hello Tom, Thanks for leaving a review with us. We do truly apologise you were not satisfied with the product received. We understand the importance of accurate listings when purchased online. Looking into this for you, we can see you purchased a twin pack of our carry cases. Sometimes these cases do come with removable stickers and inlays. This is described on our product listing. If you'd prefer to return these back to us, we do have a 30-days return policy available from the date of your delivery. You can find more information on this on our website here: https://www.powertoolworld.co.uk/returns-refunds Kind Regards - PTW

Posted 1 year ago

“Good service, good price, poor product (nothing to do with power tool world of course)”

Helpful Report

Posted 1 year ago

“I never received my goods, and I can’t get hold of anyone to help me find them”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving a review with us. We are truly sorry you didn't receive your parcel; this is never something we wish to hear. Our courier made three delivery attempts to get this to you but they were unable to hand this to someone at your property. Due to the attempted deliveries this was then sent back to us and a refund issued to you. If you have any further queries, you can contact our Customer Service Team here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 1 year ago

“Ordered 2 batteries, I was sent 2 batteries that are 2 years old, they were returned, I have sent emails about my refund £165 tried online chat phoned and nothing it’s been a week and nothing from power tool world”

Helpful Report

Posted 1 year ago

Hello Roger, Thanks for leaving a review with us, your feedback is invaluable to us. We apologise that there was an issue with your order and needed this resolving. These products come directly to us so this shouldn't have happened. A free collection was arranged and a refund provided to your original payment method. We're glad to be able to get this resolved for you. If you wish to contact us further to discuss this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 1 year ago

“Hard to contact”

Helpful Report

Posted 1 year ago

Hello Steven, Thanks for leaving a review with us. We are truly sorry that you found it hard to contact us. Our Customer Service Team are ready and available through phone, live chat and email, Monday to Friday. You can find our opening times on our website here: https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 1 year ago

“Not really impressed with Power Tool World customer service … standard response is the machine is totally fine hoping to shake you off. I will never use them again.”

Helpful Report

Posted 1 year ago

Hello Roy, Thanks for leaving a review with us. We are sorry that you are unhappy with the service provided to you. We strive on the service we provide both our new and existing customers. Upon investigating this, we can see you contacted us in regards to the issue you had. Makita had inspected your tool for further investigation and a refund was actioned back to your original payment method in full. We are glad we were able to resolve this for you. If you wish to contact us further, you can of course do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 1 year ago

“Their returns policy is a shambles and someone is yet to get back to me. It has been too long”

Helpful Report

Posted 1 year ago

Hello Scott, We appreciate your feedback. We're sorry that you hadn't received our response to your return request. Providing the best after-sale support is one of our top priorities. Upon investigating this, you had contacted our Customer Service Team to let us know you had ordered the wrong item. We had responded within 24 hours to your email letting you know our Returns process. We can see you had then raised the return with us as discussed and we responded to this but haven't had any reply back from you. If you're still looking to return your order back to us, please get in touch so we can arrange this for you: https://www.powertoolworld.co.uk/contact-us Kind regards - PTW

Posted 1 year ago

“Terrible customer service”

Helpful Report

Posted 1 year ago

Hello Andy, Thanks for your review, your feedback is invaluable to us. We're sorry you are unsatisfied with the customer support you received with your recent order. We thrive on providing the best service for our customers so we're keen to get to the bottom of this. Looking into this, it seems you are still in communication with our Customer Service Team. We tried contacting you about this issue and the next steps on the 16/07/2024 but haven't heard back from you yet. If you can continue to liaise with us, we are more than happy to get this sorted for you as best we can. Kind Regards - PTW

Posted 1 year ago

“Speechless stay clear unless you want to be let down”

Helpful Report

Posted 1 year ago

Hello Michael, Thanks for leaving a review with us, We are truly sorry you are unhappy with the service provided from us, we can see you liaised with us on an issue you had, and a resolution was offered and accepted. If you do wish to liaise with us further, you are more than happy to do so. Kind Regards - PTW

Posted 1 year ago

“OK I suppose not their fault”

Helpful Report

Posted 1 year ago

Hello Gavin, Thanks for providing your feedback on this product. We always try to give as much information on a product as we can so our customers can make the right decision. This product is listed on its product page as being estimated around 5kg in weight. We hope that you're not, but if you're unhappy with your product, please let us know and we can discuss the options we have going forward. You can contact our Customer Service Team on our website here: https://www.powertoolworld.co.uk/contact-us Kind regards - PTW

Posted 1 year ago

“I never received the bits but the drill is brilliant have bought items of you in the past ,first time something was missing”

Helpful Report

Posted 1 year ago

Hello Ian, Thanks for leaving a review with us. We are glad to hear the drill purchased from us is up to standard and you are enjoying the purchase from us. We are however disappointed to hear you received your order with a part missing. Upon investigating this one of our customer service agents has now contacted you and resolved the issue for you by sending out your part for next day delivery. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 1 year ago

“Item had crucial bits missing so is unusable. Still waiting for a reply from power tool world”

Helpful Report

Posted 1 year ago

Hello Matthew, Thanks for leaving a review with us. We apologise that you are missing a part from your order. Our Warehouse Team try their best to ensure nothing is missed when they dispatch and your feedback helps us with this. We can see you are speaking with our Customer Service Team and they are looking into this to get resolved for you. If you can continue to liaise with us, we are more than happy to help the best we can. Kind Regards - PTW

Posted 1 year ago

“Good service”

Helpful Report

Posted 1 year ago

Hello Liam, Thanks for leaving a review with us. We're glad to hear that you were happy with the service you received from us however we can see that you've only left us 1 out of 5 stars. Our Customer Service Team have tried to reach out to you to find out if there is anything further we can help with but they were unable to speak with you. Please do let us know if there is anything more we can help with. You can contact us using the following link: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“Poor service and quality.”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving a review with us. We're saddened to hear that you're unhappy with the service we had provided and apologise that this didn't meet your expectations on this occasion. We always try our very best to ensure we are providing top service to our customers. Looking into this for you we can see we got this back for a full refund upon the return of your order. We're glad that we were able to rectify this for you and if you do need to contact us further, you can do so here: https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

Power Tool World Reviews