Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“It came marked on the chuck, Also lots of sparking from inside motor, Awaiting Power tool world to reply to email who offered partial refund but have not heard back for nearly 2 weeks?”

Helpful Report

Posted 1 year ago

Hello Jason, Thanks for leaving a review with us. We apologise that your item was received in a less than perfect condition. We understand the importance of items arriving as expected. Upon investigating this, we can see that you contacted our Customer Service Team who actioned a partial refund for you as requested. We are truly sorry this happened and is something we never wish to hear. If you wish to contact us further to discuss this, you can find our contact details on our website here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Tools stolen in delivery, waiting to see what is happening, no communication at all (call back in 6 day's......), sent in such a flimsy box I'm surprised they didn't fall out the bottom.....”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving a review with us. We are truly sorry to hear of the issues you have had with your order. It's important that investigations are carried out as this ensures we're doing everything we can for our customers. Upon looking into this we can see you liaised with our Customer Service Team and a resolution had been attained. We're glad this is now resolved for you. If you would like to continue to liaise with us you can do so here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“I got sent out the wrong tool I received a. Multi tool instead I ordered a makita angle drill dead easy kno I have to wait for my cash refunded so I can reorder the drill again thanks Edd”

Helpful Report

Posted 1 year ago

Hello Edd, Thanks for leaving a review with us. We apologise that you received an order which you hadn't expected. We can see you liaised with our Customer Service Team about an order you placed with us for a multi-cutter by accident. This was returned to us and a full refund issued. If you would like to discuss this further, our Customer Service Team are on hand to help. You can find our contact details here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“False advertisement and ok only received 1/3 of order”

Helpful Report

Posted 1 year ago

Hello Yanick, Thanks for leaving a review with us. We are truly sorry to see you are unsatisfied with the items purchased. It's important to us that our listings are accurate and up-to-date. The order placed was for the Makita 821551-8 Makpac Connector Stacking Case Type 3 (No Inlay) Triple Pack which are x3 of the same size cases as advertised. If you still do need asssitance with your order, please continue to liaise with us here: https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Would never use again. Paid for next day delivery and over 2 weeks later still no product. DPD are bunch of liars who say they attempted delivery when they clearly haven't!”

Helpful Report

Posted 1 year ago

Hello Lance, Thanks for leaving a review with us. We apologise that our courier was unable to deliver to you when expected. We can see you have liaised with our Customer Service Team and a refund was processed back to you as a priority. Your feedback is invaluable and allows us to improve our service for our new and existing customers. Thank you for letting us know of your experience. If you need any further assistance, please don't hesitate to contact us here: https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Arrived late and damaged. Although the after sales was very good to be fair.”

Helpful Report

Posted 1 year ago

Hello Keri, Thanks for leaving a review with us. We are truly sorry your order was received late and not up to standard. Getting orders dispatched on time, safely, is one of our top priorities for our customers as we know how important this is for them. We can see you liaised with us to get this resolved and a refund for your order has been actioned. If you have any further questions or queries regarding this you can of course contact us here and we'll be happy to help - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Power tool world didn’t want to deal with the return and directed my to the Makita warranty return service. As the retailer it’s their responsibility to deal with the matter.”

Helpful Report

Posted 1 year ago

Hello Chris, Thanks for leaving a review with us. We are truly sorry that your product has become faulty during use. This is never expected, especially with Makita products and their high standard of manufacturing. Due to this being outside of the 30 day guarantee we hold, this is now under the manufacturer warranty. If you can continue to liaise with us we can look to get this resolved for you. Kind Regards - PTW

Posted 1 year ago

“Immediate delivery.”

Helpful Report

Posted 1 year ago

Hello, Thanks for sending in your review to us. We're glad to hear that you were happy with your delivery of your order however we contacted you regarding the 1 star you had left. Please do get back to us so we can find out how we can further help improve your experience with us. Kind regards - PTW

Posted 1 year ago

“Bought a Makita 40v mitre saw and it's got a fault, sent a video of it over a week ago with no reply, shocking.”

Helpful Report

Posted 1 year ago

Hello Simon, Thanks for leaving your review with us, your feedback is invaluable to us. We apologise that your tool has stopped working as expected during use. We can see you are currently communicating with our Customer Support Team to get this sent back to us. If you can please continue to liaise with us on this we are always happy to help where possible. Kind Regards - PTW

Posted 1 year ago

“will never buy from powertool world ever again as they do not offer refunds for faulty goods they direct you to the makers after 7-30 days and want nothing more to do with you I cant deal with a company like that”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving a review with us. We are truly sorry you are not happy with the service we provide. We do hold warranty for 30 days for faulty products and then this goes to the manufacturer for a year as standard or more if you extend the warranty. One of our Customer Support Team had reached out to you and hopefully we can find a resolution most suitable for you. Kind Regards - PTW

Posted 1 year ago

“Not allowed by your company to exchange an item. I bought from you as a birthday gift because of your 14 day policy. Ridiculous now left with something that we’re not going to use. Won’t be using your company again.”

Helpful Report

Posted 1 year ago

Hello Michelle, Thanks for leaving a review with us. We are truly sorry that you are unsatisfied with our returns policy. We do have a 14 day return window for items incorrectly purchased or no longer wanted. Our Customer Support Team have sent you an email asking for further information. If you can please liaise with us we can look into this for you. Kind Regards - PTW

Posted 1 year ago

“Ordered a new Professional Bosch drill/driver. It arrived in a flimsy white box with very little packaging. Not how Bosch Pro tools are usually packed. The tool does not work. I suspect I was sold a faulty returned product. When I contacted customer services, they insisted on videos to prove it had a problem. I sent those and now they want their technical team to review the case. First I was sold a faulty tool, not in it's original packaging and then they make the return as awkward as possible. Avoid this company!”

Helpful Report

Posted 1 year ago

Hello Mark, Thanks for sending in your review. Your feedback is invaluable to us. We apologise that your order arrived in a condition which you were not expecting. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. As an online retailer we don't unfortunately have the ability to view your tool first-hand which is why we may sometimes ask for photos or a video of a product which has developed the fault. This is to ensure we're providing accurate information and to carry out a thorough investigation with our manufacturers. A free-of-charge return was arranged and a refund was processed. We're glad this is now resolved for you. If you need any further assistance, please continue to liaise with our Customer Support Team who are happy to help. Kind regards - PTW

Posted 1 year ago

“AVOID don’t purchase anything from these… Awful customer service Awful delivery service Read the reviews first. If you can move on to a reputable supplier..”

Helpful Report

Posted 1 year ago

Hello Colin, Thanks for leaving a review with us. We value all our customer’s feedback. We apologise that you were unhappy with the service provided by our Customer Support Team. It is vital that we provide the best service to our customers and we are disappointed it fell short this time. Our courier delivers 97% of our parcels first time with no issues. Whilst we can see that your order has now been delivered successfully, it had taken longer than we would have expected. We have sent you an email so we can discuss this further as we are keen to resolve this for you. We look forward to hearing back from you soon. Kind regards – PTW

Posted 1 year ago

“Efficient service. Good range of products”

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Posted 1 year ago

“Broken on its second use. Absolutely shocking. After reading all the good reviews online made me choose this level as it was fairly priced as well. Might be down to a faulty product but it's cost me hours of my day trying to get it to work.. would not recommend !!”

Helpful Report

Posted 1 year ago

“Item previously owned - name engraved on drill body. No response from Power Tool World to request for item to be returned.”

Helpful Report

Posted 1 year ago

Hello Jonathan, Thanks for leaving a review with us. We are truly sorry to hear that the item was received in a less-than-perfect condition. Upon investigating this, we have sent you an email asking for further information. Please continue to liaise with us so we can reach a suitable resolution. Kind Regards - PTW

Posted 1 year ago

“I would loved to have received my order from Power tool World but due to the incompetent delivery people they use DPD we never got it 3 days running, said they had tried to deliver but never even came near my property. I asked if they could use anyone else but they said no.”

Helpful Report

Posted 1 year ago

Hello Martyn, Thanks for letting us know about your recent order experience. We are sorry to hear that your order had not arrived on time and that our courier was unable to deliver your order. 99.1% of our parcels are successfully delivered by our courier however on this occasion we can see this fell short for you. We would recommend for any future orders placed, to use the DPD app on your mobile to keep up-to-date on your deliveries. After you had spoken with our Customer Service Team, a refund was processed for you at your request. If you need to get back in touch with us, you can find our contact information on our website here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“Placed our first and last order with Power Tool World. Ordered a Milwaukee heated jacket but due to Incomplete information on the website the wrong size was ordered. When the jacket arrived I found all the chest and waist measurements are clearly printed on the side of the box and if this information was given on the website instead of M, L, Xl, 2XL etc I would have ordered the correct size. I emailed and asked to return and exchange for the next size up but was told I would have to pay return postage. This cost over £8.00 for a post office signed for service. Needless to say I did not order the jacket in the correct size from Power Tool World as I found they were back in stock at Power Tool Mate our preferred supplier whom not in the 6 years buying from them have we ever had an issue. I received the jacket refund eventually after I reminded them that the package had already been signed for but not our return postage costs. So beware if your order goes wrong as customer service is terrible. They don't read your emails properly as they don't address the points raised.”

Helpful Report

Posted 1 year ago

Hello, Thanks for getting in touch and sending in your feedback to us. We apologise that our product listing had not provided you with the full information on the product you had purchased. It is vital to us that we provide accurate information to all our customers and we thank you for raising this to our attention. With the feedback you had provided we can see our product page has been updated to include size measurements from the manufacturer. Upon reviewing, we can also see that our Customer Support Team had issue a free returns label to you however you had already sent the item back to us. An email has been sent to you today following up on your experience with us and we would love to discuss this further with you. Kind regards – PTW

Posted 1 year ago

“Very unimpressed with their processes and customer service. My order of a vacuum arrived not working - had power to the machine but the vacuum motor didn't work when switched on. Then had a very frustrating experience with Power Tool World - had to chase them for days to get a response, then prolonged delay as they requested a video of the vacuum not working, which was passed on to their technical department and Makita, then they needed to email their T&C before issuing a return, but their email system wasn't working, so more delays. Eventually they arranged a collection of the faulty vacuum, but issued a refund days later without any notification instead of replacing the machine. So wasted 2 weeks and still without a vacuum which I needed urgently to fulfill a contract. Not impressed.”

Helpful Report

Posted 1 year ago

Hello Peter, Thank you for leaving a review with us. We are truly sorry to hear of the experience you have had, this is not what we want our customers to go through. We can see that you sent us a video as requested and the Customer Services Team reviewed this. We arranged a collection on a date that was convenient for yourself. Upon receipt of the item we did have to issue a refund due to the extractor no longer being in stock. We are sorry if this was not communicated with you and we will of course feed this back to our Returns Team to improve our service for future customers. If there is anything else we can help with please contact our Customer Service Support Team who will gladly assist you. You can find our contact information below: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“I am waiting for a report from my contact at power tool world.”

Helpful Report

Posted 1 year ago

Hello Julian, Thanks for sending your review into us, We do apologise and understand the inconvenience you have had, it is never something that is welcomed when a parcel goes missing. Upon looking into this we do apologise DPD have been unable to deliver your parcel. We can see someone in our Customer Service Team has reached out to you to resolve this today. Please continue to liase with us so we can resolve this for you as best as possible. Kind regards - PTW

Posted 1 year ago

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