Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“I’ve ordered the Milwaukee bundle for £565. The impact driver arrived damaged with the trigger broken off . I sent back a week ago for a replacement and it’s been received by powertoolworld . I’ve been calling and emailing this week as I need to use the replacement but nobody answers the phone from 9 to when they’re open . No emails have been replied to , very unprofessional . If I don’t get my replacement this week I will report to trading standards .”

Helpful Report

Posted 1 year ago

“Be aware pictures doesn’t match what you get when I told this to customer service they said they get pictures from Milwaukee and can’t help send it back if u aren’t happy so be aware you get a standard case but not a fuel case so you can’t connect to other cases”

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Posted 1 year ago

Hello Ben, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that you've had an issue with the item you had ordered. We always look to provide the most accurate information on our website at all times. We can see that you had spoken with us and we had arranged for the correct item to be sent to you on a next day delivery service. Rest assured we have fed this back to our Content Team to ensure our website is updated. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Will never buy from them again, terrible service, pay for next day and turns up a week later”

Helpful Report

Posted 1 year ago

Hello Ian, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your order hadn't been delivered when you had expected. Unfortunately due to a courier issue some next day orders were not fulfilled on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. Upon checking your order, we can see your this shows delivered the next working day from your expected delivery date. A refund of your postage fee was also actioned for you. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Wouldn’t recommend PowerTool World. I paid extra for next Day delivery as I needed Stapler for a project. The item did not arrive (This is not the first time this has happened) on the Due date. I rang PowerTool World telling them that I hadn’t received the item on the date that I had paid for. They said they would refund me the extra postage I had paid. I didn’t receive that at all. It would be nice if companies do what they say they are going to do.”

Helpful Report

Posted 1 year ago

Hello Steve, Thanks for taking the time to leave your review, we value all customer feedback. Unfortunately due to an unexpected courier delay some orders have been unable to be delivered on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. We have tried to call you to discuss this over the past few weeks but we were unable to reach you whilst you were free. We can confirm that your refund for your postage fee was actioned back to your original payment method and this should be back with you. We can also see that your order has been delivered by our courier. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Wouldn't use again after poor postage packaging and dint send ever item I asked for. Disappointed”

Helpful Report

Posted 1 year ago

Hello Ali, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that you felt our packaging wasn't up to scratch. We always try our best to ensure that all of our products are adequately packaged for transit. There is a fine line between providing too much and too little when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. We can also see that you had ordered 8x DeWalt DCB112 chargers and all of these had been dispatched and delivered as expected within your requested delivery timeframe. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“The product has not arrived”

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Posted 1 year ago

Hello Robert, Thanks for taking the time to leave your review, we value all customer feedback. We are really surprised to hear that your order hadn't arrived when you had expected this to. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. We have reported this back to our courier to prevent this from happening again in the future. We can see a refund has been actioned by our Customer Support Team to you. We're glad that we've been able to resolve this for you and we hope that this hasn't stopped you from buying from us. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Tool came faulty. You wouldn’t send me a replacement until I had sorted a return. ( at my time and expense) luckily a local Screwfix store enabled me to get the job done. If your core business is online orders you need to review and improve your returns policy if you want to get my custom back”

Helpful Report

Posted 1 year ago

Hello Michael, Thanks for taking the time to leave your review, we value all customer feedback. We are sorry that you're unhappy with our returns process. Due to us being an ecommerce business, all of our returns come back to us via our courier. We can see that a free-of-charge return label was sent to you by our Customer Support Team and that you had requested a refund upon its return. This refund was processed the same day received to ensure you could get back up and running as quickly as possible. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Dissatisfied”

Helpful Report

Posted 1 year ago

Hello Patrick, Thanks for taking the time to leave your review, we value all customer feedback. We would like to apologise that we were unable to fulfil your order on this occasion as our courier partner will only action two delivery attempts of your order before returning to sender. Once your parcel had been returned to us & to avoid any delay in getting the funds back to you, our Returns Team had already started the return process by the time you contacted our Customer Support Team. To comply and ensure the safety of personal details, we are unable to process orders over the telephone. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“As a company I recently bought a Makita impact driver only to find the trigger was faulty. I contacted you but instead of sending a replacement out. You insisted the item was packaged up ( at my expense) I had to wait for a returns slip from you, and then take it to a drop off point. I am then left with the problem of no tool, no work, no productivity. Or get a replacement. Thankfully we have a Screwfix local and I have bought a new machine and await a refund from you. As your business is all online if you can’t offer a better service with returns you won’t get customers coming back myself included. I await my refund.”

Helpful Report

Posted 1 year ago

Hello Michael, Thanks for taking the time to leave your review, we value all customer feedback. We are truly sorry that you had an issue with your tool after purchase. It is very uncommon to have an issue with a Makita product due to their high standard of manufacturing. To resolve this, we issued a free of charge return label to get this product back to us and a refund was actioned to you on the same day we received your return with us. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Have issues with the tool where it doesn't do what it says in the description. Spoken to Power tool wide three time and you get nothing back.”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We are sorry that you had not received any correspondence from our Technical Team regarding the issue you had raised with us. This isn't the usual level of service we look to provide. We have fed this back and can see that a member of our Customer Support Team had called you today to arrange a return on your product under agreement with yourself. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“It’s not the company itself it’s the delivery service you have chosen to represent you that’s let you down I never received my item and I lost 3 days waiting for it to come and not even an apology I had to get a refund in the end”

Helpful Report

Posted 1 year ago

Hello Byron, Thanks for taking the time to leave your review, we value all customer feedback. We are disappointed to hear of the experience you have had with the courier we use. We can see you had spoken with our Customer Support Team to get this resolved and we can see that a refund had been actioned to you to avoid any further delay in you getting the tool you needed. As advised, we have actioned feedback to our courier to prevent this from happening again. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“This tool has been used 3 x and has stopped working in less than one month. I have contacted dewalt who then arranged collection and took the tool for nearly one week and send me back a non working nail gun. The service is poor and the nail gun is not recommended”

Helpful Report

Posted 1 year ago

Hello Joseph, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear that you have had issues with your DeWalt DCN692N-XJ. This tool is regarded as being a quality product from DeWalt. This is recommended with 4.5 out of 5 stars. Upon checking on your order, we can see you had recently spoken with our Customer Support Team who had arranged for the return of your product back to us so we can resolve this internally. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Bought some products can’t leave a review on them although I paid for next day delivery the numptys at DPD kept taking it off their vans worst company in the business As far as power tool they did apologise and cancelled the delivery and offered a refund”

Helpful Report

Posted 1 year ago

Hello Anthony, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear that our courier had not managed to deliver your parcel to you. Please rest assured that we have fed this back to them to prevent this from happening in the future. With regards to your order, your refund had been actioned by our Customer Support Team to prevent any further delay in you getting the tools you needed. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Totally ignorant I emailed immediately upon receipt to ask why no spanner was included, the unit is rendered useless without one, also emailed with regards to been unable to register on my dewalt account for extended warranty as the unit is a discontinued model this was not mentioned online or any reflection in the price, both my emails have been ignored from ordering up to present day, would steer clear of this company.”

Helpful Report

Posted 1 year ago

Hi Steve , I have searched our system & can find no correspondence from yourself regarding this matter . We would like to reassure you that this is definitely not a discontinued product with Dewalt UK . It is available as a body only & as a component of multiple kits that are all still currently listed. The spanner you refer to is now a hexagon wrench as detailed on our listing for the DCG412N-XJ , if this was missing please contact our customer service helpdesk (help@powertoolworld.co.uk) who will be more than happy to send out a replacement. Kind regards - dave@powertoolworld.co.uk

Posted 1 year ago

“Made two complaints and totally ignored. Your delivery service is shocking.”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We are really surprised to hear that you had issues with the delivery of your order. We can see that our courier had delivered your parcel within less than 24 hours of this being received by them. We have also checked our records and are unable to find any correspondence from you, we are sorry about that. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Bought a bran new makita radio opened the box to find the speaker case was dented a little so I messged this site through email and no reply?? Still getting sent emails from this company but jo reply to my emails??”

Helpful Report

Posted 1 year ago

Hello Lewis, Thanks for taking the time to leave your review, we value all customer feedback. We are really surprised to hear that your order had arrived damaged. We are keen to get this resolved for you. It seems your messages were being sent to an automated inbox so we had not received your message, we’re sorry about that. We can see that you are now in communication with our Customer Support Team and we are resolving this for you. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“I bought a DeWalt DCF809N and after 2 weeks the impact driver is already playing up. The chuck is struggling with screws. Very unhappy”

Helpful Report

Posted 1 year ago

Hello Cameron, Thanks for taking the time to leave your review, we value all customer feedback. We are really surprised to hear of the experience you have had with the DeWalt DCF809N Impact Driver. They are generally regarded as being a quality product. Our customers have rated this a 4.9 out of 5-star product. We have tried to call you to discuss the issue you are experiencing however we have been unable to speak with you whilst you are free. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Your delivery courier DPD let you down I paid for next day delivery and it took a week to get my parcel delivered They are shocking !!”

Helpful Report

Posted 1 year ago

Hello Philip, Thanks for taking the time to leave your review, we value all customer feedback. We are really surprised to hear of the experience you have had with our delivery partner. We can see that you had spoken with our Customer Support Team who helped resolve this for you. They have also confirmed that this has been fed back to prevent this from happening on future orders. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Asking to leave review. Its ingoing”

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Posted 1 year ago

“No customer care, everything in their favour.”

Helpful Report

Posted 1 year ago

Hello Richard, Thanks for taking the time to leave your review, we value all customer feedback. We would like to reassure you that our Customer Support Team have worked tirelessly in the background to draw this investigation to a conclusion & can only apologise that the result did not meet your expectation. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

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