Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“I asked not be contacted for marketing purposes and receive an email to review the product. here is the review”

Helpful Report

Posted 1 year ago

Hello Adam, Thanks for leaving a review with us. We are truly sorry to hear you have been contacted via email. We take data requests very seriosuly however can't see any contact from you requesting this to be stopped. You can view our Privacy Policy on our website here: https://www.powertoolworld.co.uk/privacy-policy If you would like to have your preferences changed, please contact us here and our Customer Service Team will be happy to help - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“The hammer drill was returned due to received in damaged condition. No replacement from Power Tool World as out of stock reason which makes me to believe that the damaged tool sent was the last one and they still sent it knowing it is damaged. Refund received but stil poor experience.”

Helpful Report

Posted 1 year ago

Hello Catalin, Thank you for leaving a review with us. We are sorry to hear that your item arrived damaged. This is something we hope never happens to our customer’s orders. Our dispatched products are checked prior to dispatch to help prevent this from happening and we try all that we can to prevent this. It does seem that upon the return of your damaged item, we had no stock remaining to issue a replacement to you. We understand this is disappointing as you had not received the item you had purchased and can only apologise for this. If you have any further queries, please don’t hesitate to contact us here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“All good until you need to refund/return an item. Honestly id rather just pay £20 more and buy it from Screwfix/Amazon. I've spent the best part of 2 weeks sending images and videos for a faulty item. The company has made me jump through so many ridiculous hoops for no reason. I still haven't got a replacement or my money back. I can't just take it back to the shop like Screwfix and they don't have a straightforward returns process like Amazon. So if you 100% sure your item won't break down on you, go for it. Otherwise buy elsewhere.”

Helpful Report

Posted 1 year ago

Hello Liam, Thanks for reviewing your recent experience with us. We apologise that you are unsatisfied with our service provided and that this didn't meet your expectations on this occasion. Looking into this for you, a free-of-charge return was processed to get your item back to us. There was a slight delay with the return of your parcel due to a courier issue however the described fault was then reviewed by our Makita representative and a full refund actioned back to your original payment method. It's important that we carry out investigations on faulty items to help prevent and identify potential issues and so we can offer a suitable resolution. We're glad that your refund was received and this was able to be resolved for you. Kind Regards - PTW

Posted 1 year ago

“Was meant to be delivered 2 weeks ago and still nothing, customer services blaming DPD for the delay as DPD say it’s been delivered. Currently waiting for some form to be delivered so I can get a refund. Won’t be buying anything else from here again, shame really as I’ve never had a problem with them before but the customer service is terrible.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise that your order had not been delivered correctly by our courier. Whilst our courier does deliver 97% of all our orders without issue, sometimes things can go wrong as with any delivery network. An investigation was carried out to ensure we are providing the best, most suitable resolution for you. The outcome of this investigation allowed us to process a refund back to you. Whilst this did take a little longer than expected, we are glad that on this occasion we could resolve this for you with a resolution you had requested. Kind regards - PTW

Posted 1 year ago

“I’m still waiting for the order to arrive..?”

Helpful Report

Posted 1 year ago

Hello Brock, Thanks for leaving a review with us regarding your recent purchase. Upon investigating this, your parcel was delivered 25/04/2024 via our courier and within the 2-4 working day delivery timescale selected on your order. If you wish to contact us further to discuss your delivery, you can find our contact details on our website - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Drill chuck was broken on arrival. Still waiting for the situation to be resolved- no working drill.”

Helpful Report

Posted 1 year ago

Hello John, Thanks for leaving a review with us. We are truly sorry you received a product from us which had developed a fault. The products we supply go through strict quality control during manufacturing with the brands. Looking into this we can see you liaised with our Customer Service Team who requested further information on this and then a relative resolution was provided for you. We do hope all is now well, however if you still need help you can contact us again via our website here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Please read my review above. Shame on Powertool world. The product isnt great. Powertool worlds reaction and service is Shocking. I would look at another dewalt retailer as they dont accept something just not being good enough, remember we all have distant selling rights when buying on line. My dispute continues and so does my fight for justice. Hopefully Powertool world will realise they cant bully customers into submission. Shame on you Dan and others.”

Helpful Report

Posted 1 year ago

Hello Frank, Thanks for leaving a review with us. We do apologise for the experience you have had regarding a tool which was not suitable for you. We always try our best to do right by our customers and after sales support is one of our top priorities. Upon reviewing this, we can see that an investigation was carried out and a full refund for your item was processed at your request. We are glad that this was resolved for you with a resolution you were happy with. If you need any further help, please do not hesitate to contact us again here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“The tools were bought to replace ones that were stolen from my van. When I placed the order it said the delivery time was 2 -4 days but due to power tool world's incompetence it took eight days for them to be delivered. I rang power tool world to see why they hadn't been delilvered and they told the that my full address hadn't been put on the parcel and it had ended up at the wrong delivery depot and they were sorting it out and it would be delivered on Tuesday, I told them no one would be in on Tuesday and they weren't bothered at all and didn't even apologise for their mistake with my address. I will not be using power tool world”

Helpful Report

Posted 1 year ago

Hello David, Thanks for leaving a review with us. We apologise that you had issues with your parcel being delivered by our courier. We can understand the concern this caused you and we recognise the importance of the timely arrival of our customer's parcels. Upon investigating this, we can see you contacted our Customer Service Team who resolved this for you and a replacement order with the correct details was delivered. If you wish to contact us further regarding this, you can do so here via our website here: https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Makita 18v LXT Cordless Brushless 150mm Pruning Saw DUC150Zexcellent tool. Much more capable than I expected. Battery life is excellent Extremely light and easy to handle, it cuts well and allows for one handed operation”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving a review with us. We're glad to hear that your item purchased is serving you well. We can however see you've only left us 1 star. Is there anything else that we can help you with to make your experience better? If you can continue to liaise with us, our Customer Support Team are on hand to help: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“It came marked on the chuck, Also lots of sparking from inside motor, Awaiting Power tool world to reply to email who offered partial refund but have not heard back for nearly 2 weeks?”

Helpful Report

Posted 1 year ago

Hello Jason, Thanks for leaving a review with us. We apologise that your item was received in a less than perfect condition. We understand the importance of items arriving as expected. Upon investigating this, we can see that you contacted our Customer Service Team who actioned a partial refund for you as requested. We are truly sorry this happened and is something we never wish to hear. If you wish to contact us further to discuss this, you can find our contact details on our website here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Tools stolen in delivery, waiting to see what is happening, no communication at all (call back in 6 day's......), sent in such a flimsy box I'm surprised they didn't fall out the bottom.....”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving a review with us. We are truly sorry to hear of the issues you have had with your order. It's important that investigations are carried out as this ensures we're doing everything we can for our customers. Upon looking into this we can see you liaised with our Customer Service Team and a resolution had been attained. We're glad this is now resolved for you. If you would like to continue to liaise with us you can do so here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“I got sent out the wrong tool I received a. Multi tool instead I ordered a makita angle drill dead easy kno I have to wait for my cash refunded so I can reorder the drill again thanks Edd”

Helpful Report

Posted 1 year ago

Hello Edd, Thanks for leaving a review with us. We apologise that you received an order which you hadn't expected. We can see you liaised with our Customer Service Team about an order you placed with us for a multi-cutter by accident. This was returned to us and a full refund issued. If you would like to discuss this further, our Customer Service Team are on hand to help. You can find our contact details here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“False advertisement and ok only received 1/3 of order”

Helpful Report

Posted 1 year ago

Hello Yanick, Thanks for leaving a review with us. We are truly sorry to see you are unsatisfied with the items purchased. It's important to us that our listings are accurate and up-to-date. The order placed was for the Makita 821551-8 Makpac Connector Stacking Case Type 3 (No Inlay) Triple Pack which are x3 of the same size cases as advertised. If you still do need asssitance with your order, please continue to liaise with us here: https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Would never use again. Paid for next day delivery and over 2 weeks later still no product. DPD are bunch of liars who say they attempted delivery when they clearly haven't!”

Helpful Report

Posted 1 year ago

Hello Lance, Thanks for leaving a review with us. We apologise that our courier was unable to deliver to you when expected. We can see you have liaised with our Customer Service Team and a refund was processed back to you as a priority. Your feedback is invaluable and allows us to improve our service for our new and existing customers. Thank you for letting us know of your experience. If you need any further assistance, please don't hesitate to contact us here: https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Arrived late and damaged. Although the after sales was very good to be fair.”

Helpful Report

Posted 1 year ago

Hello Keri, Thanks for leaving a review with us. We are truly sorry your order was received late and not up to standard. Getting orders dispatched on time, safely, is one of our top priorities for our customers as we know how important this is for them. We can see you liaised with us to get this resolved and a refund for your order has been actioned. If you have any further questions or queries regarding this you can of course contact us here and we'll be happy to help - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Power tool world didn’t want to deal with the return and directed my to the Makita warranty return service. As the retailer it’s their responsibility to deal with the matter.”

Helpful Report

Posted 1 year ago

Hello Chris, Thanks for leaving a review with us. We are truly sorry that your product has become faulty during use. This is never expected, especially with Makita products and their high standard of manufacturing. Due to this being outside of the 30 day guarantee we hold, this is now under the manufacturer warranty. If you can continue to liaise with us we can look to get this resolved for you. Kind Regards - PTW

Posted 1 year ago

“Immediate delivery.”

Helpful Report

Posted 1 year ago

Hello, Thanks for sending in your review to us. We're glad to hear that you were happy with your delivery of your order however we contacted you regarding the 1 star you had left. Please do get back to us so we can find out how we can further help improve your experience with us. Kind regards - PTW

Posted 1 year ago

“Bought a Makita 40v mitre saw and it's got a fault, sent a video of it over a week ago with no reply, shocking.”

Helpful Report

Posted 1 year ago

Hello Simon, Thanks for leaving your review with us, your feedback is invaluable to us. We apologise that your tool has stopped working as expected during use. We can see you are currently communicating with our Customer Support Team to get this sent back to us. If you can please continue to liaise with us on this we are always happy to help where possible. Kind Regards - PTW

Posted 1 year ago

“will never buy from powertool world ever again as they do not offer refunds for faulty goods they direct you to the makers after 7-30 days and want nothing more to do with you I cant deal with a company like that”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving a review with us. We are truly sorry you are not happy with the service we provide. We do hold warranty for 30 days for faulty products and then this goes to the manufacturer for a year as standard or more if you extend the warranty. One of our Customer Support Team had reached out to you and hopefully we can find a resolution most suitable for you. Kind Regards - PTW

Posted 1 year ago

“Not allowed by your company to exchange an item. I bought from you as a birthday gift because of your 14 day policy. Ridiculous now left with something that we’re not going to use. Won’t be using your company again.”

Helpful Report

Posted 1 year ago

Hello Michelle, Thanks for leaving a review with us. We are truly sorry that you are unsatisfied with our returns policy. We do have a 14 day return window for items incorrectly purchased or no longer wanted. Our Customer Support Team have sent you an email asking for further information. If you can please liaise with us we can look into this for you. Kind Regards - PTW

Posted 1 year ago

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