Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

4.9 Rating 43,128 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed indeed. The first mower we received had several parts missing so we arranged for it too returned and replaced, despite it being almost impossible to get through by phone. We finished received the replacement in a torn box with several parts missing AGAIN! This was a birthday gift - very unhappy with the service.”

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Posted 5 months ago

“Power tool world sent me a previously opened damaged pressure jet washer. Then told me that they do not send out previously owed equipment. After returning the unit to them over a week ago I now have no pressure washer or refund. The photos show how the washer was delivered.”

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Posted 5 months ago

“not be using your services again period there's plenty more sites that offer the same item”

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Posted 6 months ago

“Bought it 14 days ago ?? Still waiting for it”

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Posted 6 months ago

“Good price good service.”

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Posted 6 months ago

“Treated myself to tct blade for my chop saw after 12 cuts of 12mm steel bar the blade was useless. I contacted PTW was told they would arrange collection of the blade and sort the issue, sadly heard nothing since I contacted them. No customer support so no more orders. Regards. Ian Morris”

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Posted 6 months ago

“Same reason”

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Posted 6 months ago

“Very unhelpful machine bought I wasn’t happy with definitely not suitable for daily use and would take it back because it had a very small amount of use”

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Posted 6 months ago

“Great product and price as usual,let down by poir service from DHL again!”

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Posted 6 months ago

“Great company Great service used for afew years”

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Posted 6 months ago

“Didn’t receive item had to cancel”

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Posted 6 months ago

“Poor service tool ordered did not arrive Refunded”

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Posted 6 months ago

“Power Tool World refused to take a return on a product that you had to open and try before you could tell how bad it was. Fortunately there are plenty of similar companies so I will take my Milwaukee buying elsewhere.”

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Posted 7 months ago

Hello Michael, Thanks for leaving a review with us. We are sorry you are not satisfied with the guidance given, looking into this for you, we can see that you had purchased some Milwaukee bluetooth Ear Plugs. Due to the item being used and tested, we were unable to action a return for you as we do not accept used goods back to us, this can be seen on our returns page here - https://www.powertoolworld.co.uk/returns-refunds If you wish to contact us further regarding this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 7 months ago

“my order still not coming”

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Posted 7 months ago

Hello Maxim, Thanks for leaving a review with us. We are sorry to hear you had waited longer than intended for you order. We can see this was dispatched frm us as expected but then changed to a service point for delivery. This had then been delivered and collected, unfortunately any updates or delivery changes to consignments can push parcels back 24 hours as a new label is made. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 7 months ago

“stil dont caming my delivery”

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Posted 7 months ago

Hello, Thanks for leaving a review with us. We are sorry to hear this has taken a while to arrive to you, this is never something we wish customers to experience. Looking into this for you, we can see that tis has been delivered to one of our courier service points for collection. You can of course go through your tracking information to collect this from the point. If you wish to contact us further regarding this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 7 months ago

“Poor. Paid for 2day delivery took 10 days.”

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Posted 7 months ago

“Must of had Management change were rude and been ignored”

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Posted 8 months ago

“Stop using DHL because they've delivered my tools to the wrong address!”

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Posted 8 months ago

Hello Craig, Thanks for leaving a review with us. We are sorry to hear our courier had delivered this incorrectly, this is never something we wish customers to experience when ordering from us. We do have 97% of our parcels dispatched and delivered in the time frame specified and correctly, so we will of course raise this feedback further for you. Looking into this, we can see you had contacted our support team and an investigation raised, unfortunately, we have not heard back from you but if you can continue to liaise with us, we are more than happy to help. Kind Regards - PTW

Posted 8 months ago

“Paid £5.99 for delivery was late when I called I was advised I would receive a refund for the delivery nothing has come seems like I was told that to just get me off the phone great service.”

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Posted 8 months ago

“Sadly I ordered the items from Power Tool World on the 3rd of January and I still don't have them! The courier service used (which you pay delivery for) is incredibly inflexible and cannot make changes to standard delivery unless you work through PTW. However, PTW say you need to make changes directly with DHL, so one group pointing the finger at the other. It's been 3 weeks since ordering and the items haven't even made it back to PTW following one attempted delivery, so all i can hope is that i receive these items by March at this rate with a 3 month delivery window, it's ridiculous!! It's like every retailer seems to want people to buy from Amazon instead of them, as whenever you do it's a headache and with delivery charges for a far worse delivery service!”

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Posted 8 months ago

Hello, Thanks for leaving a review with us. We are truly sorry to hear of the issues that arose with getting your parcel delivered, we can see you have contacted our team regarding this and an investigation was raised. As we do try to work as quickly as possible with our courier, sometimes things can take longer depending on the investigation raised. Looking into this further for you, a refund has been actioned today 23/01/2025. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 8 months ago

Power Tool World is rated 4.9 based on 43,128 reviews