Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Very disappointed that Power Tool World did not live up to its statement that they would try to match a competitor’s price. I bought a hedge trimmer from PTW for £288.99, only to find that on the following day a competitor (Alan Watkins Ltd) were offering the identical product at 5% less, ie at £274.55. I contacted PTW who turned down my request for a price match. In future I shall never use PTW again. Trevor (Leicester).”

Helpful Report

Posted 6 months ago

Hello, Thanks for leaving a review with us. We are sorry you are not happy with the service we provided to you; this is never something we wish for customers to experience. Looking into this for you, we can see you contacted our Customer Service Team about our "Dave Prime Price Promise" that was active during the time of your purchase, we can see this was about a price match related to this however for an external company. Our "Dave Prime Price Promise" was to ensure that if our prices change, our customers get the lowest price we list. Whilst we try to price match with our competitors to the best of our ability, sometimes this is not always able to be actioned, you can of course always contact us with price match queries as our team are always looking to stay competitive. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Item arrived faulty return for a replacement, then waited over a week to get a refund, they said they have none in stock n they have what a mess indeed”

Helpful Report

Posted 6 months ago

Hello Kay, Thanks for leaving a review with us. We are truly sorry to hear you received a product not in perfect condition, this is never something we wish for customers to experience and is something we are keen to resolve. Looking into this for you, we can see a free-of-charge collection was made for you, upon this arriving back to us, the product was no longer able to be replaced, and a refund actioned instantly. Whilst we try to resolve this as required, sometimes this is not always able to be actioned due to stock levels, for this we are truly sorry. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Shocking customer service and won’t do anything to resolve the matter.”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving a review with us. We’re sorry that you were unhappy with the service we provided. Our aftersales support is something we pride ourselves on and is what keeps our customers regularly coming back to us. We can see you contacted our Customer Support Team who explain our Returns Policy to you for an order you placed. You can find this outlined on our website here: https://www.powertoolworld.co.uk/returns-refunds If you’d like to discuss this further with us, please contact our Customer Support Team using our website here: https://www.powertoolworld.co.uk/contact-us Kind regards - PTW

Posted 5 months ago

“Tried twice to purchase a chainsaw. 1st time it arrived damaged. 2nd time it never arrived. It was claimed that DHL lost it. Not the best experience I have ever had purchasing power tools.”

Helpful Report

Posted 6 months ago

Hello Stewart, Thanks for leaving a review with us. We apologise for the experience you had whilst ordering with us, this is never something we wish customers to experience as we pride ourselves on our aftersales support. Looking into this for you, we can see you contacted our Customer Support Team who set a collection for the item that arrived damaged. A replacement was then sent to you. Unfortunately, at this time your parcel went missing in our couriers' network and due to this a full refund was provided to prevent any further delay. We again truly apologise for this and if you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Precise and quick with order. Exactly what I ordered with no defects or worries about any forms of trust.. Always has been with my orders and wouldn't hesitate to advise others to use Power tool World. Bang On. Cheers.”

Helpful Report

Posted 6 months ago

Hello Graham, Thanks for leaving a review with us. We are glad to hear the service we offered to you is satisfactory, this is something we love to hear. The feedback will of course be fed back to the team for you, if you wish to contact us about any future orders, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Yet to receive drill, over a week after delivery date”

Helpful Report

Posted 6 months ago

Hello Richard, Thanks for leaving a review with us. We apologise that you are still awaiting on a parcel from us. We can see you contacted our Customer Service Team who raised an investigation with the courier. Whilst we can understand the frustration this has caused you, it's important that both ourselves and our courier look into this thoroughly and accurately so we can action the appropriate resolution for you. Our team have contacted you for further information and are keen to resolve this for you. If you can continue to liaise with us that would be great. Kind Regards - PTW

Posted 6 months ago

“I ordered a battery that didn’t arrive, courier company claimed it was refused at the door. I was given no explanation when I called to find out what happened. They refunded me but didn’t let me know. Zero communication so no stars.”

Helpful Report

Posted 6 months ago

Hello Tom, Thanks for leaving a review with us, your feedback is invaluable. We are truly sorry you were awaiting a parcel from us; this is never something we wish customers to experience. Looking into this for you, we can see you contacted our Customer Service Team on the 22/10 and this was responded to on the 24/10 with no follow up from yourself, we can however see that our courier attempted delivery and then returned this to us after some time. This has now been refunded and resolved for you. If you wish to contact us further to discuss this, our Team are available and happy to help. You can find our contact information on our site here: https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 6 months ago

“After care very poor”

Helpful Report

Posted 7 months ago

Hello James, Thanks for leaving a review with us, your feedback is invaluable to us. We are truly sorry to hear you are not satisfied with the support given after purchasing from us. Customer care is something we pride ourselves on and in every circumstance and form of contact, our Support Team try to give the best as possible. Looking into this for you, we can see your order needed to be investigated due to a delivery issue with the courier. Upon our Customer Support Team reaching a resolution, a new item was sent to you as quickly as possible. We apologise at this time if the care given was not up to standard or right for you. If you wish to contact us further to discuss this, please continue to liaise with us using our contact details here: https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 6 months ago

“Charged for next day delivery service and received item 4 days later. Still didn't receive the refund for 'next day' delivery service.”

Helpful Report

Posted 7 months ago

Hello, Thanks for leaving a review with us. We apologise that you experienced a delay in receiving your delivery. Our courier delivers 97% of our parcels on time and as requested. Looking into this for you, we can see that you had placed your order after our 7pm cut off for next day delivery, due to this, the item was then dispatched the next working day and then delivered Monday as expected. We can see you contacted our Customer Support Team to discuss this further and the reasoning behind your order being delivered later than expected. Our team followed up via email with yourself however hadn't received any further contact. If you'd still like discuss this further, you can contact us via our website here and we'll be happy to help - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 6 months ago

“Ordered two Makita drills and I received them the following day very happy with the service as always”

Helpful Report

Posted 7 months ago

Hello, Thanks for leaving a review with us. We truly appreciate your kind words and feedback; we will of course send this to the relevant departments for you. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 6 months ago

“Not received my order”

Helpful Report

Posted 8 months ago

Hello Drak, Thanks for leaving a review with us. We truly apologise you are waiting on your order from us, this is never an experience we want our customers to have and understand the importance of a prompt delivery service. Looking into this for you, we can see our Customer Service Team contacted you for further information on this as your parcel is showing delivered on the 01/10/2024 as per your safe place instruction with our courier. If you can contact us back or use the following link, we are more than happy to help further - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 7 months ago

“I never got the nail gun, after multiple postal dates I had to cancel the order, lies after lies as to where the delivery was and the final straw was leaving work to go home and wait for a delivery that never came.”

Helpful Report

Posted 8 months ago

Hello Neil, Thanks for leaving a review with us. We are truly sorry for your experience with getting your parcel delivered, this is never something we want our customers have. Upon looking into this for you, we can see our courier experienced delays in getting your parcel delivered and we apologies for the incovneince this caused you. Our Warehouse Team work hard to dispatched all orders on time and our courier currently deliver around 97% of our parcels with no issues or delays. As requested, we can see this was refunded but do want to let you know that this isn't our usual level of service and feedback has been provided to our courier for your parcel's delivery. This will help improve ours and our courier's service in the future. If you wish to contact us further to discuss this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 7 months ago

“Where is my parcel”

Helpful Report

Posted 8 months ago

Hello Eugeniu, We're sorry that you hadn't received your order as expected. We understand how important receiving a delivery on time is. Looking into this for you, we can see this was returned to us via DHL due to an issue with the delivery address. Upon this being returned to us, a refund was completed directly to you to prevent any further delay in you getting back up and running. We of course apologise for the inconvenience caused and if you want to contact us further to discuss your refund, you can find out contact information here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 7 months ago

“Ordered makita impact wrench sockets (for scaffolding) the new sockets don’t work with scaffold fittings. Therefore didn’t do as stated and power tool world would not accept a return even unused and still in original packaging. will never order from here again”

Helpful Report

Posted 8 months ago

Hello Kevin, Thank you for leaving a review with us. We apologise that your Makita Impact Wrench Sockets were not suitable for the job you needed it for. Upon reviewing this with our Technical Team, they have confirmed that there had been a typing error on our product listing. Thank you for bringing this to our attention, the product listing has now been updated. It has been confirmed that this socket is suitable for the industry standard 21mm scaffolding nuts. We can see you had contacted us to raise a return and our Customer Service Team responded to arrange this with you. As long as your product is in it's original packaging and is in an unused condition, our customers have 30 days to return their products back to us if incorrectly ordered, supplied or no longer required. You can find more on our returns policy here: https://www.powertoolworld.co.uk/returns-refunds Kind regards - PTW

Posted 8 months ago

“Buy from Amazon - I will be going forward - useless service - such a shame - best days have gone”

Helpful Report

Posted 8 months ago

Hello Stephen, Thanks for leaving your feedback. We apologise that you were not happy with the service provided by us. We take pride in how we handle our customer's queries and can see you contacted us regarding your delivery. The pre-10:30am delivery service with our courier is between Monday-Friday and doesn't include weekends. If you'd like to find out more about the delivery options available from us, you can view this on our website here: https://www.powertoolworld.co.uk/delivery If you do have any further queries surrounding this, please don't hesitate to contact us here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 7 months ago

“I’m still waiting on my order”

Helpful Report

Posted 8 months ago

Hello, Thanks for leaving a review with us. We apologise that you order wasn't delivered as promptly as expected. Our courier does deliver 97% of our parcels on time however sometimes things can go wrong in a transportation network. Looking into this for you, we can see you contacted our Customer Service Team to let us know about the issue with your order and a replacement sent out to you as quickly as possible to prevent any further delays. Thank you for being patience with us and if you do wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 7 months ago

“I paid for next day delivery After 3 days I contacted the site when my order hadn’t arrived I was told that there was a computer error & hopefully it would be out for delivery soon I’ve spent around £1000 on this site recently & I don’t think I’ll use it again any time soon”

Helpful Report

Posted 9 months ago

Hello Sean, Thanks for leaving a review with us. We are truly sorry that your order wasn't delivered as expected. We did experience some unexpected system issues which caused a slight delay in dispatching from us. These issues are now all resolved. We can see that your order is now delivered and thank you for your patience whilst this was being completed. If you wish to contact us further to disucss this, you can do so here https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 8 months ago

“I will not be doing business with this company in the future due to the way they describe products inaccurately with misleading photos.”

Helpful Report

Posted 9 months ago

Hello Tom, Thanks for leaving a review with us. We do truly apologise you were not satisfied with the product received. We understand the importance of accurate listings when purchased online. Looking into this for you, we can see you purchased a twin pack of our carry cases. Sometimes these cases do come with removable stickers and inlays. This is described on our product listing. If you'd prefer to return these back to us, we do have a 30-days return policy available from the date of your delivery. You can find more information on this on our website here: https://www.powertoolworld.co.uk/returns-refunds Kind Regards - PTW

Posted 8 months ago

“Good service, good price, poor product (nothing to do with power tool world of course)”

Helpful Report

Posted 9 months ago

“I never received my goods, and I can’t get hold of anyone to help me find them”

Helpful Report

Posted 9 months ago

Hello, Thanks for leaving a review with us. We are truly sorry you didn't receive your parcel; this is never something we wish to hear. Our courier made three delivery attempts to get this to you but they were unable to hand this to someone at your property. Due to the attempted deliveries this was then sent back to us and a refund issued to you. If you have any further queries, you can contact our Customer Service Team here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 9 months ago

Power Tool World Reviews