Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.83

“Very good….thanks”

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Posted 1 month ago

“Delivered on time with care”

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Posted 1 month ago

“Best price i found for this item and prompt delivery”

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Posted 1 month ago

“Delivery very prompt even with 2-3 day free delivery option”

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Posted 1 month ago

“Very good service, prices sometimes higher than competitors, sometimes much better.”

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Posted 1 month ago

“The item was delivered as promised and in excellent condition, no hesitation in using them in the future.”

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Posted 1 month ago

“Excellent price and service. Super fast delivery.”

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Posted 1 month ago

“Brilliant range of products at affordable prices speedily delivered....well done👍”

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Posted 1 month ago

“Fast. Reliable. Right price 🙂”

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Posted 1 month ago

“The best price I could find and quick delivery”

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Posted 1 month ago

“Reasonable prices, quick delivery.”

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Posted 1 month ago

“Great service through out”

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Posted 1 month ago

“Great service with very fast delivery. Highly recommended.”

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Posted 1 month ago

“My first order got delayed at the warehouse, but customer service sorted the issue out within 20mins of contacting them. I then made another order and they communicated every step of my order from start to finish and were excellent. Highly recommend using them, and they rectify any problems extremely quickly.”

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Posted 1 month ago

“Amazing value and delivery, you can't beat them”

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Posted 1 month ago

“Power Tool World, will do everything they can, including, breaching your statutory rights to try and avoid refunding you. They are a nightmare to deal with, they will blame everyone but themselves, and I would warn anyone that is thinking of using them, to buy elsewhere.”

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Posted 1 month ago

Hi there, We’re really sorry to hear about your experience and that you feel your statutory rights were breached. This isn’t how we want to operate, and we’d like to investigate your case further. Please share your order number and a brief description of what happened so we can review and respond with the appropriate resolution. We’re committed to resolving this promptly and fairly. Thank you for bringing this to our attention. Kind regards, Power Tool World

Posted 1 month ago

“Power tool World insist on using DHL, and DHL are arguably the worst courier in the UK, making Evri look good. Ordered this drill, and DHL delivered it to the wrong address, just before Christmas. There was no way to contact DHL or Power Tool World, so rather than getting the courier to go back and get the drill wherever he delivered it, they made me do a claim with DHL. Power Tool World's customer service is shockingly awful, and because they insist on using DHL, it makes this even worse, when things inevitable go wrong. Keep in mind, that Power Tool World, will blame everyone but themselves for anything that goes wrong, and will do their best to prevent you from having a refund, if that's what you need. Power Tool World, in my opinion, are one of the worst retailers in the UK, to do business with. Buy elsewhere, you will be glad you did.”

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Posted 1 month ago

Hi there, We’re really sorry to hear about the delivery issues and the frustration this has caused. We don’t want you to feel blamed or unsupported, and we’re keen to make this right. Please could you share your order number or the best contact details so we can investigate with the courier and arrange either a replacement or a refund as quickly as possible? Thank you for bringing this to our attention. We’ll keep you updated as soon as we have news. Kind regards, Team Power Tool World

Posted 1 month ago

“I received the items, which were both faulty… the impact wouldn’t throw a screw in bigger than 1” & the combi chuck come loose after every hole drilled…. Through 18mm chip board. After talking to a nice guy, he agreed to pick the drills up. (DHL) and send me some new one after receiving them back… I’ve sent these items back to you…. While waiting & relying on the drills to work…. Only to be told by another customer care agent - you are now sending me the original drills back… still faulty & broken… & it’s my issue. Sort it out with Milwaukee… I have never been so shocked & treated so badly by a supplier… it’s very frustrating, disappointing & unprofessional to say the least! Still haven’t received my faulty drills back…. In which I’ve lost money from not being able to work to full potential…2 weeks & still waiting. I’d advise everyone not to buy anything from power tool world… as their behaviour & treatment towards a good paying customer…. Is the worst I’ve experienced & heard of for that matter! STAY AWAY from this lot!”

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Posted 1 month ago

Hello Jamie We’re sorry to read your review and to hear about the issues you experienced with the tools. After reviewing your order, we can see that you contacted us around 20 days after the purchase to report the faults. As the items had been in use for some time and you are a trade customer, the manufacturer’s warranty process applies in these situations. For Milwaukee tools, any faults need to be inspected and tested by Milwaukee or one of their authorised repair centres so they can determine whether the tools should be repaired or replaced under warranty. When you first contacted us, we arranged to get the tools back to assist in resolving the issue, however we should have identified the timeframe sooner and explained the manufacturer warranty process more clearly at that stage. We apologise for any confusion this caused. Please be assured that we were not trying to dismiss the issue. The intention was to ensure the tools are assessed through the correct Milwaukee warranty channel so the fault can be properly diagnosed and resolved. We understand how important tools are when they are needed for work and we are sorry for the frustration and disruption this situation has caused. Kind Regards PTW

Posted 1 month ago

“So this story continues. After they refused to send me a replacement LS1110F, it left me in a bit of a pickle, and they knew this. I was in desperate need of a 260mm saw, so decided to buy the LS004GZ01. They and a few other retailers had this saw for £590. At this point, I should point out that I hadn't checked their stock of the LS1110F that I had returned, I just trusted what they said. The LS0004GZ01, was ordered on Friday, and was supposed to arrive on the Saturday, but DHL didn't turn up, and this went on for a further 3 days. It arrived on the following Tuesday. The box that the saw arrived in, was not the box for a LS004GZ01, it was one for a LS004GD201 kit, which had been opened, at PTW, and had the batteries, charger and some of the internal packing removed, and then taped back up. Now, keep in mind that this box normally comes with 3 or 4 of the strong plastic strappings. These had been removed, and replaced with 4 pieces of thin parcel tape on each side. As a result, when the box was picked up, the bottom of the box dropped by around 2-3cm. Also, the saw itself had been put back into the box in the wrong orientation, so that it did not sit correctly into the base of the box. There was no packing inside, to stop the saw from moving around inside the box, and as a result, pretty much everything in the box was damaged. The saw itself looked like it had had a severe impact to its rear, ABS plastic housing, and it was all broken, and misshapen. The motor housing was unlocked and hanging at a weird angle. There were scraped to the aluminium base, and the blade, which wasn't in any kind of packaging, was underneath one of the feet of the saw. The saw weighs over 26.5KG, so the blade was bent. There was no obvious damage to the outside of the box, but there was a lot of damage to the inside of the box, where the saw had been bouncing around. You could also see that the box had been on its end, multiple times, as there were small stones embedded in the cardboard, on the ends of the box. This would account for the damage. I emailed PTW right away, and asked them to collect and refund. They refused. That was kind of shocking, as they have to do this. After lots of back and forth, Dan, said that his supervisor had said that they would not be refunding, but only replacing the unit. I asked for the supervisor to ring me, but then Dan rang me to tell me that the supervisor was too busy to talk to me. I ask that she ring me when she wasn't busy. In the meantime, I took some legal advice, and it became clear that Power Tool World, were acting unlawfully, as I am entitle to a full refund, and collection of the damaged goods, under the Consumer Rights Act, 2015. I sent them a formal email, with notice of action, if they pursued their no refunds policy. A day or so later, I got a call from Fiona, who sounded quite nervous and kept repeating things. She said that they would collect and refund, but only because they had no stock. So they were trying to force me into waiting around for them to get stock to replace the second duff saw in a. row, that they had sent me, despite me not wanting a replacement. Fiona promised to send me the links to their portal to arrange a return. She did not send them. I emailed to see where they were, but she did not reply. Another couple of days passed and I emailed again, and this time, got a standard reply with the links. I arranged the collection with the dreaded DHL. They did not turn up. Over a week later, and they still had not collected, so I sent PTW another notice of action, if they did not sort out this collection, and asked if they could use a different courier. They refused. Completely inflexible, and they do not give a stuff about how much money you are losing, waiting around for their only designated courier, DHL. Fiona did respond to my email, but said that she would track the return and expedite it, once it arrived at their warehouse. She did nothing of the sort, more lies, more hassle. DHL eventually collected after over a week of failed collections, and the saw was delivered back to PTW, the following day at 10:30am, signed for by Michael Stott. I informed Fiona of this, on Friday evening, as I hadn't heard from her. She did not respond. I emailed on Monday, she did not respond. I emailed again, Monday evening, and she responded and said that she will send it off to her warehouse staff to do, and once they had done it, a refund would be issued. Wednesday came and went, so I emailed again. She replied the filling day, saying that, the warehouse staff, were unable to locate the enormous box that they had signed for, almost a week ago. You do have to wonder, why it took almost a week to tell me this. I do not believe that this is the truth. I suspect that this is delaying tactics. Having had enough of Power Tool World's Truly awful customer service, and incompetent staff, the next step, was to initiate a chargeback, which I did a couple of days ago. If that does not get me my money back, we still have a section 75, and a Small claims court case to fall back on. None of which would be necessary, if Power Tool World, were not sending out substandard products, badly repackaged as new, and their no refunds company policy is in breach of your statutory rights as a consumer, so keep this in mind, if you buy anything from this truly awful retailer.”

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Posted 1 month ago

Hello We’re sorry to read your review and the experience you’ve described. We would like to clarify that when the issue with the saw was first reported, our team worked to arrange a return and resolve the matter as quickly as possible. Once the item was confirmed as being returned to us, the refund process was initiated in line with our returns procedure. At no stage was it our intention to delay or cause unnecessary inconvenience. As with many large and heavy items, collections are handled through our courier partner and unfortunately we are reliant on their scheduling for both collection and return to our warehouse. While we understand this can sometimes be frustrating when delays occur, these logistics are outside of our direct control. Regarding the packaging, the unit supplied was the correct model ordered. In some cases, tools may be shipped in manufacturer packaging that originally forms part of a kit, where the batteries and charger are removed before dispatch. This does not mean the product is used, but we apologise if the packaging condition caused concern. Once the return was confirmed as received at our warehouse, the case was passed to the relevant team to process the refund as quickly as possible. We always aim to resolve situations like this promptly and regret that your experience has left you with this impression. We apologise for the frustration caused and appreciate the feedback you have provided. Kind Regards PTW

Posted 1 month ago

“Only used PTW a few times but prices always the best and always fast delivery”

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Posted 1 month ago

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