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Power Tool World Reviews

4.8 Rating 46,619 Reviews
97 %
of reviewers recommend Power Tool World
Company Reviews Product Reviews
30,168
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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
"Stuart"
Verified Buyer
“Great company to deal with at fantastic prices”
Helpful Report
Posted 1 month ago
Hey, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"Linda"
Verified Buyer
“Good company, reasonably priced. Easy website to navigate. Fast delivery. Tracked next day.”
Helpful Report
Posted 1 month ago
Hey, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"Anonymous"
Verified Buyer
“As described items quickly received. Recommended.”
Helpful Report
Posted 1 month ago
Hey, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"gregg"
Verified Buyer
“Arrived on time and good value”
Helpful Report
Posted 1 month ago
Hey, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"Steve"
Verified Buyer
“Great service, competitive prices and quick delivery”
Helpful Report
Posted 1 month ago
Hey, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
Slavi
Verified Buyer
“I’m buying tools from this online store from many years . Reliable and professional services”
Helpful Report
Posted 1 month ago
Hey, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"Adrian"
Verified Buyer
“Couldn’t be happier. Great price and excelled on delivery with the item arriving next working day.”
Helpful Report
Posted 1 month ago
Hey, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"christopher J
Verified Buyer
“Very fast delivery as always.”
Helpful Report
Posted 1 month ago
Hey, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"Eric"
Verified Buyer
“Perfect service and genuine items”
Helpful Report
Posted 1 month ago
Hey, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"Tim"
Verified Buyer
“As always great service from power tool world”
Helpful Report
Posted 1 month ago
Hey, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"Carlo"
Verified Buyer
“Quick delivery”
Helpful Report
Posted 1 month ago
Hey, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"Mark H
Verified Buyer
“Very good service will use again”
Helpful Report
Posted 1 month ago
Hey, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"David"
Verified Buyer
“Good product, good price, good delivery”
Helpful Report
Posted 1 month ago
Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"Shafiq U
Verified Buyer
“Very disappointed in this company. Would not cancel my order even though it was just two small items. Dispatched the order the following day over 24hrs after my cancellation request. Would not confirm whether would give full refund, maybe only a credit note.Checked returns policy and realised there could be restocking charges. Didn’t want to waste any more time as they are not customer friendly rather money orientated. Definitely wouldn’t recommend. My advice is to check the reviews and the return policies before you purchase.”
Helpful Report
Posted 1 month ago
Hello, Thank you for your review and feedback, we are sorry to hear of your experience however your feedback will help us improve what we do. We appreciate you taking the time to give your experience. Kind Regards Power Tool World
Posted 1 month ago
"Neil"
Verified Buyer
“Easy to buy on line & great delivery & follow up”
Helpful Report
Posted 1 month ago
Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"Mel"
Verified Buyer
“Superb service, fast delivery and the best price I could find. Would definitely use yet again”
Helpful Report
Posted 1 month ago
Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"Matt"
Verified Buyer
“Came on time! Very happy.”
Helpful Report
Posted 1 month ago
Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"David"
Verified Buyer
“I placed an order for a drill, chisels, batteries and a charger, but only the chisels and charger were delivered. I contacted customer service straight away to report the missing items. Unfortunately, the way I was treated was extremely disappointing. The woman I spoke to told me it was “strange” that I had received the chisels and charger and said that the warehouse had CCTV to check the order. The way she spoke to me made me feel as though I was being accused of lying or trying to make a false claim. She said she would investigate the matter and get back to me within 24 hours, but I never received a response. Two days later, I had to call again and explain the whole situation from the beginning. After being put on hold for around 20 minutes, the call was disconnected. I then had to call for a third time and explain everything again, this time to Annmarie in customer service. I was put on hold for another 30 minutes, but thankfully the issue was eventually resolved. The rest of my order finally arrived a week later. Mistakes can happen with orders, but the way this situation was handled was absolutely shocking. No customer should be made to feel like they are a liar or a thief when reporting missing items. This is probably the worst customer service experience I have ever had. After all the hassle and the way I was treated, I will definitely not be ordering from this company again. I would strongly recommend other customers think twice before ordering.”
Helpful Report
Posted 1 month ago
Hello, Thank you for your review and feedback, we are sorry to hear of your experience however your feedback will help us improve what we do. We appreciate you taking the time to give your experience. Kind Regards Power Tool World
Posted 1 month ago
"Chris"
Verified Buyer
“No issues, very good service, thanks.”
Helpful Report
Posted 1 month ago
Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World
Posted 1 month ago
"Russ"
Verified Buyer
“I would strongly advise caution when dealing with this company. I ordered a drill driver set and paid in good faith, but unfortunately the goods never arrived. DPD failed to deliver the order and subsequently lost the parcel. When I contacted PTW, I was told there was nothing they could do. Customers should not be made to feel responsible for problems with deliveries, particularly when the issue is entirely outside their control. Staff should be properly trained to handle situations such as missing deliveries professionally and sympathetically, rather than simply referring customers back to the courier. While I appreciate that PTW uses a third-party delivery service, the customer’s contract is with PTW, not the courier. I would therefore expect PTW to take responsibility for resolving delivery issues rather than simply passing the blame to DPD. Fortunately, I paid by credit card and was able to stop the payment. However, had I paid by debit card, I would have been concerned about how easily I could have recovered my money. Overall, a very disappointing experience and one that could have been handled much more professionally.”
Helpful Report
Posted 1 month ago
Hello, Thank you for your review and feedback, we are sorry to hear of your experience however your feedback will help us improve what we do. We appreciate you taking the time to give your experience. Kind Regards Power Tool World
Posted 1 month ago
Power Tool World is rated 4.8 based on 46,619 reviews
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