Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Unfortunately the item I ordered wasn’t compatible for what my husband needed. Power tool world were good and I returned the item . I paid dpd to return but I didn’t get my full refund from power tool world they refunded me £48but I paid £54.95.considering I’d paid for postage to return item and I rang power tool world the morning I’d received it,and it was returned the next day .no explanation to why I didn’t get full refund.”

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Posted 6 years ago

“product arrived in good time. prompt service. Item as described”

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Posted 6 years ago

“Good prices Thought may of chucked in some freebies considering its nearly Xmas”

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Posted 6 years ago

Hi, thank you for your feedback. As you note, our prices are very competitive, leaving very little margin for “freebies”. We do however have a fantastic selection of associated accessories also at superb prices. Thank you for your order - have a nice Christmas. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“It was a present for some one a little disappointed with the packing”

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Posted 6 years ago

“You seriously need to change the delivery company (DPD) you use. This is the second time in a week I have ordered from you, and both times the delivery times I received via email, weren't kept to by a whole day. This has put me off ordering from you again.”

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Posted 6 years ago

Hi Adrian, thank you for your feedback. I am sorry to hear that you have had this poor experience - I will look into the issue with our courier partner. When you place your next order please let me know so I can ensure safe and prompt delivery to you. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Good product but I really wanted 2 DeWalt batteries. Seems you have limited stock choice.”

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Posted 6 years ago

Hi, thank you for your feedback. We do empathise with you on this. We were out of stock of the kit you ideally wanted and then shortly after you placed your order we received further stock of this line. In future, please give us a call prior to ordering as we can always let you know when we are expecting more stock in to avoid disappointment. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“I CANNOT RATE THIS, AS IT IS A PRESENT FOR MY SON, AND IT IS FOR HIS BIRTHDAY ON THE 17th. NOVEMBER. HOWEVER I CAN SAY IT WAS A VERY PROMPT AND CURTIOUS DELIVERY.”

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Posted 6 years ago

“good supply of spares but slow to long delivery time”

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Posted 6 years ago

Hi, thank you for your feedback. I can see that your order was placed on 22/10 using the free 1-3 day delivery service and that delivery was made on 24/10. If this is incorrect in anyway please contact me and I will be happy to help. Kind regards, Ian@Powertoolworld.co.uk

Posted 6 years ago

“Will be nice when I receive the goods”

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Posted 6 years ago

“Disappointed with the delivery information.”

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Posted 6 years ago

“Item as described, slow delivery, not within the timeframe advertised... Overall happy though..”

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Posted 6 years ago

Hi, thank you for your feedback. We must admit that on this occasion we were a little tardy in getting your order to you – we do apologise for this, but are happy to hear that the purchase is serving you well. Kind regards, Ian@powertoolworld.co.uk

Posted 6 years ago

“Very Happy with my purchase (Makita RT0700c) but not very happy that you charged me Carriage when you say that carriage is free over certain amount which I qualified for.”

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Posted 6 years ago

Hi, thank you for your feedback. Whilst we do offer free carriage to mainland UK we are unable to do so for the postcode on your order as this is classified as Highlands by the carrier – this is why you have been charged for delivery. This isn’t a charge that we profit from, it is simply the charge levied by the carrier. We try to be very transparent with our delivery charges and do highlight them prior to order completion to make sure the customer is fully aware of what they are paying. I hope this explains, but should you wish to discuss further please feel free to give us a call. Kind regards, Ian@powertoolworld.co.uk

Posted 6 years ago

“Quick dispatch top quality had bought the same item previous from Power Tool World and still going strong so decided to order 2 more Thanks”

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Posted 7 years ago

“The tool is great, however I was disappointed that it turned up in a non branded, slightly squashed, plain box with barely any packaging inside. It's for my boyfriend's birthday so will have to buy a TSTAK box to put it in to make it look a bit more acceptable as a gift! You get what you pay for I guess.”

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Posted 7 years ago

Hi, thank you for your feedback. Certain body only tools are shipped in plain packaging as this enables us to make our prices as competitive as possible. You will find that most retailers who sell these body only tools ship in a very similar manner. I do sincerely apologise however for the box arriving crushed – as advised on our call, I have extended a small gesture of goodwill in this respect. Kind regards, Ian@powertoolworld.co.uk

Posted 7 years ago

“I am very pleased with the Bosch hedge trimmer (AHS 60 16 ). However, I was not pleased with the condition of the Bosch box in which it came. It was damaged and partially opened. Fortunately, the trimmer was not damaged. I was pleased at the choice of models and with the price of £60”

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Posted 7 years ago

Hi John, thanks for the feedback. We are pleased that the trimmer has arrived in perfect condition and that the exterior box has taken the brunt of the transit damage! We look forward to your next order! Kind regards, ian@powertoolworld.co.uk

Posted 7 years ago

“Ordered a Dewalt SDS Drill on standard 3 day delivery and all was going well. Had to pop out so missed the delivery. Arranged to pick up from DPD depot the next day. Packaging was damaged so checked the contents when I arrived back home. Found case had a small piece missing and the inlay tray was damaged. Parcel must of been damaged in transit. Some to-ing and fro-ing on the email and it was agreed the whole order should be returned and replaced. Off I went back to the DPD depot with the drill repackaged. DPD tracking confirmed the drill had arrived back at Powertool World. Then it all went quiet. I waited a couple of days expecting some sort of update. I though I had better drop them a line to find out what was going on. The response was “That will get processed by returns and resolved for you” which wasn’t very helpful but hey at least they were still talking to me. The next I heard was another couple of days later which was an automated message saying my order was being dispatched. After a moment of panic thinking my credit card details had been stolen I realised that the email was referring to the replacement drill. Today I have received the new drill intact and looks like in working order. My disappointment is the lack of and quality of the communications. Had I been kept informed of the progress or at least been aware of how the process worked - timings, relying on automatic notifications etc I wouldn’t of felt like a mushroom. I would use Powertool World again but would suggest they improve their communication processes or at least make customers aware of the process if a faulty item needs replacing.”

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Posted 7 years ago

Good afternoon, thank you for your feedback. I apologise that the returns process has been less than perfect; we have made some slight changes to our returns process in the last week which has caused some teething issues. Ordinarily we look to action returns on the day of receipt and keep the customer fully informed at each stage of the process – clearly this hasn’t been the case here so we do sincerely apologise for your experience, and take on board your feedback regarding better communications on the returns process. Please contact me directly should you wish to discuss this further and I will be more than happy to help. Kind regards, ian@powertoolworld.co.uk

Posted 7 years ago

“I bought a pair of Bosch cordless drills last week. On the delivery it said order before 3pm for next day delivery. Did this and paid for it. Next day was a Saturday. I then got a message from DPD saying my delivery was on Monday. I contacted you guys immediately to see if I could pay extra again and have the parcel actually delivered on Saturday as I was going to France on Sunday. I'm still waiting for a reply and have used Poffice to send the drills on to France at my expense. Not impressed with after sales”

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Posted 7 years ago

“Item is great delivery and communication was poor. Had to chase twice appreciate bad weather but it would have been nice to be informed of the delays beforehand.”

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Posted 7 years ago

Hi, we are really sorry for the delay with your order. Obviously the weather played its part as we were snowed off for 2 days & the delivery network was similarly delayed playing catch up. However, you are right that we could & should have kept you better informed of the delays. We are better than this & offer our unreserved apologies for any inconvenience caused. regards - Dave(Powertoolworld)

Posted 7 years ago

“The delivered the product when they said they would. However it was damaged. And needed returned. I would have preferred it was picked up from me for return instead of me printing out a form, packing it then driving to deliver the parcel to a shop for drop off.”

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Posted 7 years ago

Hi Paul, we are disappointed to read this review as we do have options when goods are damaged or faulty on receipt. We offered you in the first instance a pickup shop collection from your local Halfords which you accepted. However, we can also arrange a collection from your home address but as discussed this is an all day slot & not always the most convenient means of returning goods. We are sorry for the inconvenience this may have caused. Regards - Dave(Powertoolworld)

Posted 7 years ago

“Reasonable price but no carry case with my roughter, pretty poor. Wouldve thought I’d of gotten a hard carry case for an expensive power tool. Cardboard box is waste of time”

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Posted 7 years ago

Hi Joshua, we are really disappointed to read this as we do offer this router in its basic form, supplied in a cardboard box as a budget version but also as a complete kit in a Makpac case with the correct canvas inlay. The case & inlay are available separately detailed on the router page as "You might also need these". Please contact customer services if you still require either of these items as we would be only too happy to help. Regards - Dave(Powertoolworld)

Posted 7 years ago

Power Tool World Reviews