Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Didn't get what I was expecting, I recieved the battery that didn't have the powder level lights on, was expecting it to have the power lights,but after re - reading the add it never mentioned them, the battery I ordered was cheaper than most places I searched, because of this fact, Should of paid more and got what I really wanted, I mentioned this to Power Tool, and they didn't even comment, at the end of the day I got what I paid for, be careful if you want the one with power level lights on, then it's a different model to this one”

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Posted 8 years ago

Hi, we are really sorry that this did not meet your expectation but as you rightly pointed out, you got exactly what you ordered at the best price with free delivery. Regards - Dave (Powertoolworld)

Posted 8 years ago

“Made a complaint via e mail regarding a dewalt saw bench I bought. Still no response !”

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Posted 8 years ago

Hi, one of our customer services team will contact you this morning. Regards - Dave (Powertoolworld)

Posted 8 years ago

“The products were very good and the delivery was speedy but a wrong item was sent and it's still not been sorted!! Was happy with the company but now I'm not happy with your company and find it very unlikely I'll be using your services again!!”

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Posted 8 years ago

Hi, we are really sorry that we sent you the wrong colour vac. This was a genuine mistake on our part & as you had to use the machine before we could swap it we have offered you a store credit to use on a future purchase. Regards - Dave (Powertoolworld)

Posted 8 years ago

“Purchase arrived on time. Failed to notify me of dispatch and ability to track parcel.”

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Posted 8 years ago

Hi , we are really sorry that you did not receive your tracking email from our courier (Uk Mail). They appear to have had a glitch over the last week with certain domain names for email. This has now been rectified. Regards - Dave (Powertoolworld)

Posted 8 years ago

“I would like to add a review but without a specific order number it would not be specific. If you ask for a review please provide an order number - every time.”

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Posted 8 years ago

Hi, your order number is the `Order ID` , in this case 100040811 as detailed above. Regards - Dave 9Powertoolworld)

Posted 8 years ago

“Tools are good, low prices. Courier service is unbelievably awful. Not delivering to my neighbours after multiple times of asking, caused me to travel 30miles out of my way to pick the tools up. I won't be shopping here again purely because of the courier service.”

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Posted 8 years ago

Hi, we are really sorry to hear that you are disappointed with your delivery. Unfortunately after three delivery attempts (cards left), UK Mail policy is to return the parcel to their delivery hub for either `return to sender` or `customer collection`. Regards - Dave (Powertoolworld)

Posted 8 years ago

“Have always been happy with Powertool World previously but this time things were not quite so good. I wanted a Bosch tool they didn't have on their website so asked if they could get it - No, was the answer without any explanation so not helpful. Decided to buy a different model plus some accessories - all shown as In Stock but took a week before they despatched the order. They said they had to get some of the items from their supplier i.e. they were not in stock despite claiming they were. Fair enough that some things sell out of stock but then be transparent and show it as out of stock on the website. Hopefully this is a blip in their service ?”

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Posted 9 years ago

Hi, we are really sorry to have let you down on this occasion. We only sell items that are listed on our website. Sometimes manufacturers have many different variants of the same product, different accessory packs, battery options etc. so it may not be viable for us to stock all options. This could have been explained better & for that we apologise. Your out of stock item was a genuine mistake as all our stock item quantities are `Live` on the website. Hopefully we can get it right for you next time. Regards - Dave (Powertoolworld)

Posted 9 years ago

“Website, purchase and delivery fantastic. Cost of item - Bosch GOP 10.8 V-LI Multi Cutter was best I could find. This was one of my favourite new tools once I started using it. Unfortunately it packed-in and died after 4 months of light / moderate use. Now trying to find out if I can get it repaired or replaced under warranty.”

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Posted 9 years ago

Hi, we are really sorry to hear that your Bosch Multi-Tool has developed a fault. It is covered under the Bosch warranty which can be accessed via our help pages or contact us directly for assistance. Regards - Dave(Powertoolworld)

Posted 9 years ago

“I did have an issue with PayPal which meant that my order was messed up. This problem required me to order the rest of my items separately which incurred a delivery charge and the items were dearer as they were not part of, as what I was told, a 'bundle'. When I called to be told this, I was very disappointed that your company was not prepared to offer me the items at the offer price. Which probably means I will look elsewhere for tools in the future”

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Posted 9 years ago

Hi, we are really sorry that you were disappointed with your experience but as discussed, your original order had already been despatched by the time you placed your second order. Our system did not connect the orders as they were placed three days apart & consequently did not apply the bundle discount. Should you require anything in future then please contact us prior to placing your order & we will be happy to retrospectively apply the discount. Regards - Dave (Powertoolworld)

Posted 9 years ago

“Bought a Dewalt SDS, online, along with the case to carry it in. I then quickly realised I wanted a 4ah battery to go with it. I called straight away and spoke to a gentleman, to see if I could pay directly for the battery, avoiding the £5 postage, and suggested the battery could go in the case that I'd ordered and paid for, since there's actually a slot in the case for it. The gentleman I spoke to, said "errr nice try, but no". I was taken back a little. He seemed off hand, and I didn't think there was any need for the seeming complete lack of any effort to help a customer. I gave a 3 star review, but customer relations like that, deserve much less. I went on eBay, and found the battery for a little less than these were charging, with free postage. Shame it had to come to that.”

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Posted 9 years ago

Hi, unfortunately once an order has been picked we can not alter or add to that order. However, we are more than happy to take an additional order & in most cases would offer to waive the extra delivery charge. We are sorry if this information was not conveyed clearly. Regards - Dave (Powertoolworld)

Posted 9 years ago

“I bought a dewalt multi tool and a dodnt recieve any bits”

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Posted 9 years ago

Hi, your order appears to be for a Dewalt 18v torch only. One of our customer services team will contact you shortly to try & resolve this matter. Regards - Dave (Powertoolworld)

Posted 9 years ago

“Product I purchased arrived on time but because the delivery guy was to in to much of a rush and I didn't answer the door quick enough he threw it over the garden fence which is over 6 feet high and it landed on the concrete floor. I wouldn't mind but it was suppose to be signed for and it's an expensive product that I purchased. I would think twice before using website again if that's the kind of service I was likely to receive in future.”

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Posted 9 years ago

Hi, we are really sorry that our delivery partner (UK Mail) chose to treat your parcel in this way. If there is any damage to your item please contact us in order that we can put it right for you. Regards - Dave (powertoolworld)

Posted 9 years ago

“Haven't used item yet as it was bought as a gift. When delivered it was left on a plant pot outside the front door for all too see. Not happy.”

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Posted 9 years ago

Hi, we are really sorry that our delivery partner (UK Mail) has let us down on this occasion. Sometimes the drivers make decisions that with hindsight were not the most suitable, fortunately your parcel was still there when you returned. Regards - Dave (Powertoolworld)

Posted 9 years ago

“This would have been a 5 * review had I received feed back on the returned Bosch Charger. Power Tool World organised the uplift of the charger for the next day and that was perfect. No feed back has been offered to say if a new charger has been dispatched as the original one had only just been delivered. The disappointing aspect to this is the charger had not been used for more than 15min when the fault was reported back. Advise was not to use and box the charger up for return. Now have a Bosch Hammer Drill that can't be used as I cannot charge the battery. Pity I have not had any feed back because up until this point I was delighted with the customer service. Kind Regards Allan Alexander”

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Posted 9 years ago

Hi, as discussed, for speed we arranged Bosch to collect directly from yourself. Unfortunately they did not communicate the steps of their returns procedure but did manage to get your replacement charger to you within a few days. Regards -Dave(Powertoolworld)

Posted 9 years ago

“Product is great. Paid £20 for next day delivery (ordered on a Sunday) but it didn't specify that it wouldnt be delivered till Tuesday. So I felt I got it late and paid over the odd for delivery!”

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Posted 9 years ago

Hi, we are really sorry for your disappointment regarding your delivery. You had selected the next day before 10.30am option (with the caveat that bank holidays & weekends would delay this service) Regards - Dave (Powertoolworld)

Posted 9 years ago

“I have dealt with and bought from this company for many years. On this occasion I felt the level of service was not as good as usual. I had to chase my item when it did not deliver on the day after purchase only to be told that the policy had changed and I had to now pay for next day delivery. I advised that this did not used to be the case as my purchase was £279, the response I got was that if I wanted it next day I had to pay as it hadn't yet been picked and it would be 3 days. This used to be my first choice company for consumables and tools, I would now also consider other companies.”

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Posted 9 years ago

Hi, we recently undertook a review of our delivery options based on what our customers wanted. One of the new options is guaranteed next day delivery for just £2.95. Regards - Dave (Powertoolworld)

Posted 9 years ago

“Ok”

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Posted 9 years ago

“No reply back on comment from returned sales e-mail, but quick on others, delivery quick service and phone answered quickly, disappointed with Makita themselves, phoned head office and was told mainly made in japan, most of the items i bought (18v drills, cir saw, angle grinder) all had made in China!, batteries 2 japan, 2 china, 1 Vietnam!!,”

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Posted 9 years ago

Hi, we are sorry to have missed one of your emails, if you need to return an item please contact us at sales@powertoolworld.co.uk Regards - Dave (Powertoolworld)

Posted 9 years ago

“Good Service . BUT no no details on website to say that Hitachi nails would fit my DCN692 nail gun as a result power tool world lost a sale and I had to pay twice the price for 3 boxs of Dewalt Nails The Nail gun keeps jamming I have had the 2nd fix Gun for 2 years but this one is a pain”

Helpful Report

Posted 9 years ago

Hi, the Hitachi nails are linked to the nail gun as a "You might also need these" but it does not actually list that model as being compatible. Thanks for pointing that out, we will amend the description on all compatible nails. If you continue to have problems with your nail gun please get in touch & we will be happy to look at any warranty/service requirements Regards - Dave (Powertoolworld)

Posted 9 years ago

“The delivery, product and packaging were satisfactory.”

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Posted 9 years ago

Power Tool World Reviews