My first order from Power Tool World and most likely my last. I ordered a professional Karcher pressure washer from Power Tool World. To be fair the order the price was very competitive and it was delivered in reasonable time. Upon opening up the package I noticed aside from the damaged packaging that the plastic cover had been cracked whilst putting together. I contacted customer services and asked if they could either send out a replacement panel or even to save hassle a £20 credit as I thought I could put up with the crack and it would be least expensive option for the company. The customer service representative said most the company would refund was £10 for damaged goods or would need to take the item back. To replace the panel would likely be nearer £60-80. (Surely the courier insurance on the goods would cover more than £10 damages?). Having spent the best part of an hour already putting the pressure hose together, I thought just sending out the replacement panel was the obvious solution. I was trying to explain this to the customer service representative and explain that was I was offering would be fairest option, but every time I tried to speak, the customer service representative interrupted me. This really got my back up and eventually I terminated the call. After further email correspondence I finally accepted the £10 refund as the company was not even be able to replace my unit (I was told due to lack of stock). To date I have not even received this refund. I am sure this company is fine when everything goes well, but my experience left me very frustrated, and wasted quite a bit of my time. I just found the lack common sense in dealing with situations like this staggering.