Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 43,951 Reviews

97 %

of reviewers recommend Power Tool World

Visit Website

Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Ordered Friday morning said Saturday delivery No answer on phone Email reply on the Tuesday we having problems Got message to pick up the following Friday When at shop to collect owner said it had been there since Wednesday”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear your delivery hasn’t gone to plan and that you’ve had limited or no response. This isn’t the service we want to provide. We’ll escalate this to our delivery and customer service teams to investigate what happened and to arrange any needed follow-up actions. Thank you for your patience while we sort this out. Kind regards, Team Power Tool World

Posted 2 weeks ago

“Used before and been 1st class , this purchase is paid extra for 24hr delivery. It took 4 working days after order day . May well have been DHL at fault but un able to get any replies that weren't automated”

Helpful Report

Posted 2 weeks ago

Hi Phil, I’m really sorry to hear your delivery hasn’t met the 24hr expectation and you’ve had limited replies. This isn’t the service we want to provide. We’ll escalate this to our delivery and customer service teams to investigate why your order took longer and to arrange any needed follow-up actions. Thank you for your patience while we sort this out. Kind regards, Team Power Tool World

Posted 2 weeks ago

“Quick delivery.”

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Posted 2 weeks ago

“It would be helpful if you acknowledge once you receive payment for a order”

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Posted 2 weeks ago

“Good price and good service”

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Posted 2 weeks ago

“Very pleased with this item a pleasure to deal with”

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Posted 2 weeks ago

“Good price and good delivery .”

Helpful Report

Posted 2 weeks ago

“Faultless process would use again”

Helpful Report

Posted 2 weeks ago

“Easy to order and plenty help.”

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Posted 2 weeks ago

“Great prices and quick delivery.”

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Posted 2 weeks ago

“Great service and good price fast delivery many thanks”

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Posted 2 weeks ago

“Very high quality power tool. Very reasonably priced. Keep this up and I'll be coming back.👍”

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Posted 2 weeks ago

“Terrible company to deal with. I’ve still yet to receive the order which I placed on 23rd Nov which was in stock & advertised as next day delivery! 17 days on still no sign. They do not respond to emails or answer the phone to rectify any issues. AVOID dealing with this company at all cost.”

Helpful Report

Posted 2 weeks ago

Hi there, I’m really sorry to hear you’re still waiting and that our delivery time hasn’t met your expectations. This isn’t the service we want to provide. We’ll escalate this to our delivery and customer service teams to investigate why your order hasn’t arrived despite being in stock and to arrange any needed follow-up actions. Thank you for your patience while we sort this out. Kind regards, Team Power Tool World

Posted 2 weeks ago

“Still waiting for this to arrive”

Helpful Report

Posted 2 weeks ago

Hi Safeguard, I’m really sorry to hear your order hasn’t arrived yet. This isn’t the service we want for you. We’ll escalate this to our delivery and order teams to investigate why your order is still pending and arrange any needed follow-up actions. Thank you for your patience while we sort this out. Kind regards, Team Power Tool World

Posted 2 weeks ago

“Excellent service and advice plus a great deal and speedy next day delivery - we needed a tool and phoned in for advice the agent was so friendly and helpful. He gave is some really good advice and the deal was fantastic after a lot of research. Will definitely recommend and they will be our go to for tools from now on.”

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Posted 2 weeks ago

“Great service many thanks,no problems at all”

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Posted 2 weeks ago

“Efficient website, great price.”

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Posted 2 weeks ago

“Order was placed and paid for on the 21st of November. It’s now the 10th of December and still haven’t received my order. Disappointed, and there phone lines are a disaster”

Helpful Report

Posted 2 weeks ago

Hi Brendan, I’m really sorry to hear you haven’t received your order yet. This isn’t the service we want for you. We’ll escalate this to our delivery and order teams to investigate why it hasn’t arrived and to arrange any needed follow-up actions. Thank you for your patience while we sort this out. Kind regards, Team Power Tool World

Posted 2 weeks ago

“Very fast delivery, I am satisfied”

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Posted 2 weeks ago

“Use a different carrier”

Helpful Report

Posted 2 weeks ago

Hi Chris, I’m really sorry to hear you’re having issues with the carrier. This isn’t the service we want for you. We’ll escalate this to our delivery and customer service teams to investigate why the carrier differed from what you were expecting and to arrange any needed follow-up actions. Thank you for your patience while we sort this out. Kind regards, Team Power Tool World

Posted 2 weeks ago

Power Tool World is rated 4.8 based on 43,951 reviews