Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

“Never had a problem with PowerTool World.”

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Posted 2 weeks ago

“Great company and service is excellent”

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Posted 2 weeks ago

“Product and service excellent. No issues whatsoever. I shall look there in future.”

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Posted 2 weeks ago

“Good price and service, well packed . So all good”

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Posted 2 weeks ago

“Can’t fault the price I bought my Dewalt Router for as it was the cheapest around. Ordering product was easy and received in no time at all. Will definitely be ordering from Power Tool World again when I need new tools.”

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Posted 2 weeks ago

“Quick delivery, good price but packaging left a lot to be desired.”

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Posted 2 weeks ago

“Placed the order 3 days before I need the screws. Delivery was saying only 2 days so plenty of time so I thought how wrong was i. Turned up about 6 days after. So had to purchase more screws for the job. So not a great first impression. Thanks Chris”

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Posted 2 weeks ago

Hi there, I’m really sorry to hear your order arrived late and you had to buy more screws. We take all feedback seriously and are looking into how this happened to improve our delivery service. We’ll escalate this to our delivery and customer service teams to investigate what went wrong and follow up with any needed actions. Thanks for your patience while we sort this out. Kind regards, Team Power Tool World

Posted 2 weeks ago

“Quality goods and delivery”

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Posted 2 weeks ago

“Excellent value for money, compares well to some more expensive tools”

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Posted 2 weeks ago

“Excellent service well happy with my Makita bag thanks power tool world 😉”

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Posted 2 weeks ago

“Price was ok, product looks good, but the decision to use DHL, a joke, I waited in for delivery that they had sent an email, 5 mins after due time, got a message to say can't access property!!!!! What a joke it's a cul de sac and there have been vehicles up and down all day and other delivery vans. Next day took another half day off to await delivery, exactly the same thing, can't access property blah blah blah, so I had it changed to lick up from depot, and they were absolutely useless there, they said they would talk to the driver, probably didn't but no apology, disgraceful company, and I lost 2 half days pay, so fuming.”

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Posted 2 weeks ago

“Fast delivery item as described good value for money”

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Posted 2 weeks ago

“Drill is just what I expected. I have ordered from power tool world in the past and had good service and prompt delivery. Not anymore! I don’t know if the company has changed hands but couldn’t get through to them on the phone and they only emailed me back after I asked for a refund. Took a week to deliver! No good for a tradesman. Won’t be ordering again with them!”

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Posted 2 weeks ago

Hi there, I’m really sorry to hear your experience hasn’t met your expectations. We take all feedback seriously and are looking into how this happened so we can improve. We’ll escalate this to our delivery and customer service teams to investigate what went wrong and follow up with any needed actions. Thanks for your patience while we sort this out. Kind regards, Team Power Tool World

Posted 2 weeks ago

“Great service, great price and prompt delivery, thanks.”

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Posted 2 weeks ago

“This has been the worst experience I’ve ever had. I will never buy from you again. I only ordered twice, and both times were a disaster. The first parcel took 8 days to arrive, and the second one took two weeks—and I still had to chase it down myself at the DHL depot just to get it. DHL, your delivery partner, is just as bad. Power Tools World’s customer service is basically nonexistent. They never answer the phone, and after waiting 10 minutes on hold, they just hang up. Emails? No response at all. Overall, this deserves zero stars from me. An unbelievably frustrating and unprofessional experience.”

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Posted 2 weeks ago

Hi there, I’m really sorry to hear your experience hasn’t met your expectations. We take all feedback seriously and are looking into how this happened so we can improve. We’ll escalate this to our delivery and customer service teams to investigate what went wrong and follow up with any needed actions. Thanks for your patience while we sort this out. Kind regards, Team Power Tool World

Posted 2 weeks ago

“Best price on internet, delivered without issues and on time”

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Posted 2 weeks ago

“They ignorant”

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Posted 2 weeks ago

Hi there, I’m really sorry to hear your experience hasn’t met your expectations. We take all feedback seriously and are looking into how this happened so we can improve. We’ll escalate this to our team to investigate and follow up with any needed actions. Thanks for your patience while we sort this out. Kind regards, Team Power Tool World

Posted 2 weeks ago

“Utterly dreadful. Will never use this company again.”

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Posted 2 weeks ago

Hi there, I’m really sorry to hear your experience hasn’t met your expectations. We take all freedback seriously and are currently working to improve areas which have already been highlighted. Kind regards, Team Power Tool World

Posted 2 weeks ago

“Good price and fast delivery. But after sales let down by ignoring my requests for help with registering for warranty (Makita)”

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Posted 2 weeks ago

“Delivery was good but no reply to phone call or two emails, which is poor. Better communication = 5 stars”

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Posted 2 weeks ago

Hi Rbert, We’re sorry for the lack of response to your calls and emails. That isn’t the experience we want to provide. We are currently working to improve communication going forward. Thank you for bringing this to our attention. Kind regards, Power Tool World Team

Posted 2 weeks ago

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