Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Ordered on 21 January for delivery 2-3 working days and still not arrived. Had a message from DPD to say delay in delivery and now we are on 9 February and still not arrived. Apparently gone missing. I contacted your customer services and was told we had to wait until DPD had finished investigating. Why you can't deal with this between yourselves and ship out more tools to us as we have paid for them. We ordered these tools because we needed them for a job we are doing and expected quick delivery. WHY YOU CANNOT RE-SEND WE DO NOT KNOW. YOUR DISPUTE IS WITH DPD NOT OURSELVES. VERY POOR SERVICE AND WOULD DEFINATELY USE YOUR COMPANY AGAIN.”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. Our courier success rate is usually incredibly high so we're truly sorry that on this occasion you hadn't received your order when expected. To help us offer the best resolutions to our customers, we have stringent processes in place and sometimes investigations are needed to aid these. As a result of this investigation a refund was actioned to you at your request. Once again, please accept our apologies that this had happened however we're glad that this has now been resolved. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“BOTH PRODUCTS ORDERED ARRIVED BROKEN, AND IT IS PRETTY IMPOSSIBLE TO CONTACT THE COMPANY SO HAVE WRITTEN IT OFF BEWARE”

Helpful Report

Posted 2 years ago

Hello Katie, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that your items arrived in a less than perfect condition. We take every step to ensure your ordered products arrive safely with you and we're sorry that on this occasion they hadn't. Our Customer Support Team are open between 9am-5pm, Monday to Friday. They are also reachable via telephone, email and live chat. You can find more information on our website here: https://www.powertoolworld.co.uk/contact Our Customer Support Team had tried to speak with you but there was no number given on your order. If you are still needing assistance with your purchase, please do not hesitate to contact us with the information above. Kind regards – PTW

Posted 2 years ago

“No communication and still have my money even though I never received parcel”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear of the experience you have had with us. We always look to provide the best possible service to both our new and long-standing customers. After investigating your issue, we can see your order was placed with a 1-3 working day delivery service. Your order was dispatched from us on time and had two failed delivery attempts during your delivery window. Due to no one being able to accept your delivery, this was returned back to us and a refund was actioned promptly back to you in December 2022. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Yes, I seem to be very good company delivery time is excellent”

Helpful Report

Posted 2 years ago

“I'm absolutely disappointed about this website. No information at all about returns and no address indicated for postage. They don't answer on my mail about my request. I don't recommend this site.”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We are sorry to hear you were unable to find our Returns process on our website. This is listed under our Customer Service tab here https://www.powertoolworld.co.uk/returns-refunds This outlines the full process of returning an item to us along with the returns address. We always try and make our website as clear as possible however with your feedback we can use this to improve our Customer Service further. We can see that your return request has been approved and the instructions emailed to you. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Over a week late on delivery”

Helpful Report

Posted 2 years ago

Hello Callum, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry to hear that you hadn't received your order when you anticipated. Unfortunately due to an unexpected courier delay, some orders had been unable to be delivered on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. We can see that you had spoken to our Customer Support Team who upgraded your delivery free of charge due to the issues experienced and that you received your parcel the next working day. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Didn't get my tools, still waiting to hear back after 17 days.”

Helpful Report

Posted 2 years ago

Hello Ewan, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry to hear that you hadn't received your tools as expected. We can understand the inconvenience this has caused you. We assure you this is a one-off and our delivery success rate is usually incredibly high. We can see that you had contacted us to raise this issue but our Customer Support Team hasn't heard back from you as of yet to resolve this. If you are still needing assistance, please do not hesitate to contact us. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Ordered before 7 for next day delivery, ended up waiting 2 weeks still didn’t receive item, assuming its a DPD issue, ended up cancelling item and received full refund”

Helpful Report

Posted 2 years ago

Hello Ashley, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry to hear that your order wasn't delivered when expected by our courier. We usually have an incredibly high success rate with our deliveries, so we are surprised to hear of the experience you've explained. When you had raised this issue with our dedicated Customer Support Team, they had raised an investigation to find out what had gone wrong. We can see that a refund was actioned to your original payment method to resolve this for you and get you back up and running as quickly as possible with the tools you need. If you have any further queries, please don’t hesitate to contact our Customer Support Team again. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Ordered a makita radio never received it. It was sent via DPD the worst courier service ever. Complained to POWER TOOL WORLD. They informed me that it was back at the DPD dispatch warehouse on route back to POWER TOOL WORLD but they would not give me a refund just in case it was delivered to me. POWER TOOL WORLD tried to make their PROBLEM MY PROBLEM. Eventually what should have been a 24 hour delivery took 3 WEEKS to get a refund. Would never use POWER TOOL WORLD or DPD again.”

Helpful Report

Posted 2 years ago

Hello Anthony, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear of the experience you've had with our courier's delivery. We assure you this is a one-off and our delivery success rate is usually incredibly high. We can see that the Customer Support agent you had initially raised your concerns to had reported this and your feedback had been dealt with internally. Upon reviewing your order, a full refund had been issued to you after 24 hours of this being returned back to us as a priority. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“I did not receive my item. I am still waiting for a refund more than 6 weeks later. The person dealing with my complaint has been very polite, but it does feel like you have let DPD walk all over yourselves and me. I feel things like this really taint my view of companies like Power Tool World, because I would anticipate this to happen again. If Power Tool World acted like they cared for me as a customer then I'd be likely to return. But thats not the case currently. Also, this is over a delivery thatw as just under £33 in total. How is it so hard to make this right? Its not even a big order, so why is it so difficult?”

Helpful Report

Posted 2 years ago

Hello Gina, Thanks for taking the time to leave your review, we value all customer feedback. We're truly sorry to hear of the experience you have had with our courier. We can understand the inconvenience that this had caused you and we assure you this is a one-off as our delivery success rate is usually incredibly high. The Customer Support agent that you had spoken with had reported everything to the courier for feedback and rest assured this has been taken on-board. We can see that an out-of-process resolution had been provided to you and to get this resolved for you as quickly as possible, your refund was actioned back to your original payment method. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Not very strong very disappointed doesn’t blow my leafs off the wet grass”

Helpful Report

Posted 2 years ago

“Ordered three weeks ago still haven’t received goods that’s a great service”

Helpful Report

Posted 2 years ago

Hello Steven, Thanks for taking the time to leave your review, we value all customer feedback. Unfortunately due to an unexpected courier delay some orders had been unable to be delivered on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. Due to the time passed, we have reported this to our courier to avoid this from happening again. Upon checking on your delivery, this is showing as now delivered to your neighbour. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Item not rec'd from DPD. Customer Service not awful but couldn't resolve issue. Still waiting for refund. Don't want to win £20 off next order as will never order from Power Tool World again”

Helpful Report

Posted 2 years ago

Hello Susan, Thanks for taking the time to leave your review, we value all customer feedback. Unfortunately due to an unexpected courier delay some orders had been unable to be delivered on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. We can see that your refund had been actioned and you should have received this back to your payment method within 24 hours. We're sorry that on this occasion it didn't work out however I hope this experience hasn't put you off from using us again for your powertool needs in the future. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Blade was bent so tried to contact to get replacement or refund and had no reply í”

Helpful Report

Posted 2 years ago

Hello Rebeka, Thanks for taking the time to leave your review, we value all customer feedback. We apologise that your order had arrived in a less than perfect condition. This isn't the service we look to provide and we're keen to get this resolved for you. Our Technical Team had responded to your email requesting for you to return the damaged product back to us however we've not heard back from you yet regarding this. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Have emailed about broken knife and haven't had a reply”

Helpful Report

Posted 2 years ago

Hello Michael, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that we didn't respond to your query within your expected timeframe. We can see that you had emailed us over a weekend whilst we were closed. We're currently open Monday to Friday between 9am to 5pm. A member of our Customer Support Team responded to you as quickly as possible and we can see that a refund was agreed to resolve your issue. We’re glad that we were able to resolve this for you. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Will not use Powertool World again. Very poor service.”

Helpful Report

Posted 2 years ago

Hello Dean, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that the service you had received wasn't what you had expected. We have reviewed your order and can see that there had been a courier issue when your parcel was due to be delivered. Our Customer Support Team had raised an investigation to find out what had gone wrong and this was fed back to our courier to prevent this from happening again. We can see that your missing item had been refunded in full and we are pleased that this brings a suitable resolution for your order considering the circumstances. We hope to have another chance at showing you our usual top service levels in the future. If you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Ordered tools on 17th November with 1-3 day delivery. Items still not arrived and its 30th November”

Helpful Report

Posted 2 years ago

Hello Antony, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear that you had not received your parcel when expected. Our courier had confirmed they were unable to locate your parcel to deliver this to you. We assure you this is a one-off and our delivery success rate is usually incredibly high. We have fed this back to our courier to prevent these things from happening again in the future and as agreed, a part refund and replacement had been actioned to resolve this for you. We are glad that we have been able to get your issue resolved. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Didn’t receive any thing from you your soft ware sent our lawnmower around the country leaving us having to buy it again from somewhere else your office didn’t help.”

Helpful Report

Posted 2 years ago

Hello Thomas, Thanks for taking the time to leave your review, we value all customer feedback. We apologise for the experience you had with the courier we use. We assure you this is a one-off and our delivery success rate is usually incredibly high. Please rest assured we have fed this back to prevent this from happening again. We can see that once your order was back with us, a refund was actioned back to your payment method to get you back up and running as quickly as possible. If you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“I’ve ordered the Milwaukee bundle for £565. The impact driver arrived damaged with the trigger broken off . I sent back a week ago for a replacement and it’s been received by powertoolworld . I’ve been calling and emailing this week as I need to use the replacement but nobody answers the phone from 9 to when they’re open . No emails have been replied to , very unprofessional . If I don’t get my replacement this week I will report to trading standards .”

Helpful Report

Posted 2 years ago

“Be aware pictures doesn’t match what you get when I told this to customer service they said they get pictures from Milwaukee and can’t help send it back if u aren’t happy so be aware you get a standard case but not a fuel case so you can’t connect to other cases”

Helpful Report

Posted 2 years ago

Hello Ben, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that you've had an issue with the item you had ordered. We always look to provide the most accurate information on our website at all times. We can see that you had spoken with us and we had arranged for the correct item to be sent to you on a next day delivery service. Rest assured we have fed this back to our Content Team to ensure our website is updated. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

Power Tool World Reviews