As a company I recently bought a Makita impact driver only to find the trigger was faulty. I contacted you but instead of sending a replacement out. You insisted the item was packaged up ( at my expense) I had to wait for a returns slip from you, and then take it to a drop off point. I am then left with the problem of no tool, no work, no productivity. Or get a replacement. Thankfully we have a Screwfix local and I have bought a new machine and await a refund from you. As your business is all online if you can’t offer a better service with returns you won’t get customers coming back myself included. I await my refund.