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Power Tool World Reviews

4.9 Rating 37,167 Reviews

97 %

of reviewers recommend Power Tool World

Company Reviews

Product Reviews

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived two days late, if you offer a next day delivery please be able to delivery the next day, people use that service when they are in a hurry, if you can’t provide the service don’t offer it. A 2 pound refund for shipping is missing the point.”

Posted 2 years ago

Hi , thank you for the feedback. We would like to apologise that our deliveries around the August Bank Holiday did not meet your expectations. We do try to be as clear as possible & have all that information displayed at checkout. Please accept our apologies for any inconvenience caused. Kind regards - dave@powertoolworld.co.uk

Posted 2 years ago

“Item sent to me in a really shoddy very damaged box with no manual or packing insert - clearly a return - should have never been sent out as a “new item”. I have no issue with receiving a return, but not in this state. Should have been sold as new item - warehouse soiled or such”

Posted 2 years ago

Hi , thank you for the feedback. We would like to apologise for letting you down on this occasion. We have a separate process for dealing with returns & can only apologise that this was not communicated with yourself. Kind regards - dave@powertoolworld.co.uk

Posted 2 years ago

“Really disappointed as my new Makita brushcutter broke within 2 days ! PowerTool World referred me to Makita, and I'm now waiting to hear from them about next steps.”

Posted 2 years ago

Hi , thank you for the feedback. We would like to apologise that this has not been dealt with in a timely manner but can confirm Makita have received your brushcutter & will be in touch in due course. Kind regards - dave@powertoolworld.co.uk

Posted 2 years ago

“Ordered something 3 weeks ago still not arrived, good job it was nothing I needed straight away, need to hire more staff if you are “struggling “”

Posted 2 years ago

Hi , thank you for the feedback. We are surprised to read this as the tracking shows your delivery as signed for by you the day after ordering. If this is not the case please contact me directly in order that we can raise an investigation. Kind regards - dave@powertoolworld.co.uk

Posted 2 years ago

“I’m still waiting for the missing part from my delivery”

Posted 2 years ago

Hi , thank you for the feedback . We would like to apologise if we have let you down here but I can`t find anything outstanding on our system . Please contact me directly in order that we can address this immediately for you . Kind regards - dave@powertoolworld.co.uk

Posted 2 years ago

“Not a long cord on it to plug in and battery very expensive”

Posted 2 years ago

“supplied on time. too many requests to leave a review - irritating”

Posted 2 years ago

Hi , thank you for the feedback. We would like to apologise if you have received too many review requests , you should only receive one for the product and one for the company . I have asked IT to look into this but if the problem persists please contact me directly. Kind regards - dave@powertoolworld.co.uk

Posted 2 years ago

“Purchase was great and postage on time , however the delivery from DPD whom powertool must use was not great. I requested twice that they leave it with my neighbour and both times they took a photo of my doorstep and said they could not deliver. My neighbour waited bothe times for the delivery in the slot they promised and wasted her time. Just for reference I get multiple parcels from hermes,amazon and the Post Office and never have an issue . I will not use them again as I can't rely on their courier to follow the instructions they requested I give them on where to deliver to. I also contacted powertool World and informed them of the 1st missed delivery and they informed me they would advise DPD , only for it to happen again.”

Posted 2 years ago

Hi , thank you for the feedback. We would like to offer our unreserved apologies for what has clearly been a set of catastrophic delivery attempts by our courier partner. We can see from the tracking your delivery instructions & also how they have not been adhered to . We can do little about it now other than apologise for the inconvenience & confirm that your refund has been processed in full. Kind regards - dave@powertoolworld.co.uk

Posted 2 years ago

“Locks like not new”

Posted 2 years ago

Hi , thank you for the feedback . We would like to reassure you that we only sell brand new , genuine , UK supplied nail guns directly sourced from the manufacturer . If your nail gun is faulty or in any way damaged , please contact us directly. kind regards - dave@powertoolworld.co.uk

Posted 2 years ago

“Very happy with the service from power tool exelent.”

Posted 2 years ago

“Very poor customer services, i had a problem with a delivery of which i solved myself has no help from power tool world”

Posted 2 years ago

Hi , thank you for the feedback. We are very surprised to read this as the tracking shows that your order was delivered on Saturday exactly as requested. Please contact me directly if there is anything further we can help you with. Kind regards - dave@powertoolworld.co.uk

Posted 2 years ago

“Powertool world need to bin DPD. Never recieved my order, DPD advised a delivery schedule and I had no intention being in so instructed to deliver next door on the link they sent. They did not attempt too Next day delivery, I knew again i would not be in but understood from DPD they would deliver next door or return to depo. (No biggie its a few miles away, I am happy to collect from there) DPD again made no attempt to deliver next door and then I got an email saying my order would be getting returned to powertool world... not to the depo as they had stated on all thier previous correspondence. Spoke to Powertool World who said nothing they could do and would issue refund. Powertool World are less than 40mins drive away, so asked if I could come and collect order from them. No, they won't do that due to covid restrictions.. ( the restrictions that for the most part have been lifted and now all shops are open?) Recieved a refund, but seem ridiculous that businesses can operate in such a fashion, surely Powertool World have made a loss on the order by DPD collecting, trying (half heartedly) to deliver, then returning it. Whoever is managing online sales at Powertool World needs a kick up the .....”

Posted 2 years ago

Hi , thank you for the feedback. We would like to apologise for what has clearly been a frustrating experience with our courier partner. I will take this up with them after the Bank Holiday weekend & feed back any information we can get from them. Our staff safety is of paramount importance & we , as you note do not have a Covid compliant collection point . For the safety of all concerned we cannot make exceptions even after messing up your delivery in the first instance. Once again , apologies for the inconvenience caused , kind regards dave@powertoolworld.co.uk

Posted 2 years ago

“The Dewalt torch I ordered as a present for someone’s birthday came and the dewalt box was in a shocking condition. It was ripped and damaged on every corner and there was no seal so it seems like it had already been opened. I emailed the pictures and was told I could send it back for a full refund (not an option as it was for a birthday that was very soon) or I could get a £5 refund which I chose. However I am yet to receive the refund.”

Posted 3 years ago

Hi, thank you for your feedback. I am sorry to hear this. As you acknowledge we did offer to take the product back to replace for you, but given the urgency of the situation this wasn’t ideal for you, hence the offer of the partial refund which we have now completed for you. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 3 years ago

“customer service was no help at all there product knowledge was terrible even down to telling me this item was now discontinued ??? its the very latest model??? got the feeling they just wanted to do sod all to try and help out not good at all”

Posted 3 years ago

Hi, thank you for your feedback .We are surprised to read this as we can see that you bought the chainsaw in question and had it delivered on a next day service. We would like to apologise for any confusion around this and thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 3 years ago

“Pretty dreadful. I bought the Senco air gun starter kit (pc1010) and the gun was missing the male fitting that should be in the bottom of the gun. I rang up and was told it would be sent direct to me from Senco. That was three weeks and several phone calls ago. Nobody seems to care about the problem, and I get fobbed off on every call. Today I was told I would get £10 refunded and details of the correct fitting to buy so I could go and get the part myself. Recieved no info, and no refund. The mark of good customer service is not the sales that go right, but how the ones that go wrong are handled. Super disappointed in my purchase. Shouldn't have to pay an extra £10 after spending £300+ to get a product to work. I get that its poor QC at Senco but it can't take three weeks plus to get an airline fitting. Won't be using power tool world again.”

Posted 3 years ago

Hi, thank you for your feedback. We are sorry to hear this and agree that this did take longer than usual to resolve. Unfortunately , having chased the manufacturer for three weeks for the missing part to no avail we extended a £10 refund to allow you to source one locally. Although not an ideal scenario , hopefully you can now enjoy the benefit of your purchase. We must apologise for any inconvenience caused & thank you for your order. Kind regards dave@powertoolworld.co.uk

Posted 3 years ago

“Can’t write a review! Never received the order. Your couriers DPD, don’t seem to have the time to think about how to deliver an item despite being instructed of how to do so.”

Posted 3 years ago

Hi, thank you for your feedback. I am sorry that this issue has dragged on somewhat and can confirm that a member of our team will update you in the next 24 hours with a resolution on this for you. We do thank you for your patience whilst we have been working hard to resolve this for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 3 years ago

“Price was very good. I ordered a battery and chose free delivery, nevertheless, the battery arrived 2 days early. I had phoned the supplier for some advice prior to ordering and the man I spoke with was very unhelpful. My main complaint however is that the £120 battery was in a small box and had no padding whatsoever. I have tried the item and it seems fine but more through luck than judgement. I got away with it this time but I wouldn't use this company again for anything that I consider delicate.”

Posted 3 years ago

Hi, thank you for your feedback. Thanks for bringing the packaging to our attention as this issue is always very much at the forefront of our mind and represents a tricky balancing act. We recognise the necessity for robust packaging to protect the expensive tools we sell, but at the same time also appreciate our inherent responsibility to be as ecologically ethical as we can be, minimising our carbon footprint, impact on landfill and on the wider environment. We sincerely value your comments however and will review them accordingly. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 3 years ago

“Change your courier and ensure that more that you use bubble wrapping to protect the box”

Posted 3 years ago

Hi, thank you for your feedback. We are sorry to hear of the damage you have experienced on the delivery of your order. Whilst our courier partner may have let you down on this occasion I would like to highlight that they are ordinarily exemplary at what they do and are a trusted partner. We are also very conscious of our footprint on the environment and use as much recyclable packaging as we possibly can to minimise our impact, whilst just using enough packaging to ensure the safe arrival of our customers’ orders. Thank you for bringing this to our attention and also for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 3 years ago

“The product I received was very good , my complaint is the article cost just over £50 , but I had to pay nearly £20 in carriage as I live in Inverness . Power tool world is a good company but I find this very unfair . It is within the uk . Gordon Henderson .”

Posted 3 years ago

Hi , thank you for the feedback. We are surprised to read this as we can see that you paid £9.95 delivery charge. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 3 years ago

“I your feel you policy's imposed on the delivery company made it difficult for the item to be delivered. No leave in porch, not able to leave parcel at one of their delivery points. They had to try to deliver the item 3 times . the third time they did deliver after I left a virtual begging note on my door. Other wise the item would have been sent back to yourselves and you loosing your sale and me wondering if I would get my cash back.”

Posted 3 years ago

Hi , thank you for the feedback. We are sorry that this delivery did not meet your expectations & apologise for any inconvenience . Happily your parcel arrived safe & sound. Thanks for your order - dave@powertoolworld.co.uk

Posted 3 years ago

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Power Tool World is rated 4.9 based on 37,167 reviews