Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Bit of a strange one. Had a couple of tools delivered no problem. Most recently had one tool arrive not in the original packaging missing the usually papers/instructions. It was packaged extremely poorly (chucked in a box with a small plastic air bag) and was subsequently damaged on arrival. They accepted the return but completely ignored any concerns about the state of the order. Paid more for another one from Screwfix but it was definitely new and not a return.”

Helpful Report

Posted 2 years ago

Hello Tom, Thanks for taking the time to leave your review, we value all customer feedback. We're truly surprised to hear that your item arrived in a less than perfect condition. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. There is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. Upon investigating your issue, we can see that a refund had been actioned as priority due to the damaged item you had received. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“My order was 10 days late, the courier firm was rubbish, PWT did not handle the problem very well at all and have not come up with a sensible reason or answer, i spent near £200 on items and the communication i had between myself and the co was very poor.”

Helpful Report

Posted 2 years ago

Hello Steve, Thanks for taking the time to leave your review, we value all customer feedback. Unfortunately due to an unexpected courier delay some orders had been unable to be delivered on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. We can see that you had spoken to our Customer Support Team over the phone to resolve your issue and a refund was actioned to your original payment method. We did try to call you to discuss this refund however we were unable to speak with you whilst you were free. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“when I saw it it had one price as soon as I bought it it had another price I called for clarification and he says they knew nothing and the manager was unable to resolve the situation”

Helpful Report

Posted 2 years ago

Hello Antonio, Thanks for taking the time to leave your review, we value all customer feedback. At Powertool World we strive to offer our customers first class service and products at competitive prices. Due to this, we monitor our competitor pricing to ensure we are competitively priced at all times. This means that our pricing is fluid and can change at any point. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Hi powertool world,I emailed you about a month ago with no reply,I bought a Makita cordless drill from you in early November,Its like it's a seconds drill it's slow with hardly any power,Its really poor,Michael Brooks,21,Matisse Wsy,Salford,M7 3BA.”

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Posted 2 years ago

“Paid extra for next day delivery. DPD gave 3 hour time window, ensured I was at home, but as a back up gave safe place instructions. 1 hour into time slot received DPD message that the driver had missed us! Tried to contact power tools to cancel the order, put in queue for 10 minutes then automotive message "can't take your call because no one is in work" blaming Covid. Parcel delivered following day by same driver, when asked why he never delivered yesterday, he said road blocked by lorry, a blatant lie. Will never use Power Tools again.”

Helpful Report

Posted 2 years ago

Hello Graham, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that our courier hadn't delivered your order during their estimated timeslot. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. We have reported this to our courier to prevent situations like this from happening again. With regards to contacting our Customer Support Team we don't currently have an automated message advising issues due to COVID but we're open Monday to Friday, 9am to 5pm. Nevertheless, we're sorry you were unable to reach us when you had tried to contact us. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Wrong case sent. I received the one for the impact drill!”

Helpful Report

Posted 2 years ago

Hello Iancu, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that you've received the wrong case with your kit. Upon investigating this, the TSTAK carry case you had been sent is the one advertised on our website. This is universal and compatible with both DeWalt impact and combi drills. This includes a removable foam block to make this cross-compatible. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Really poorly packed by Power Tool World. Raised the price on the day I bought and lowered it the next. Overall wasn't impressed and won't buy from them again.”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear of the issues you experienced with the packaging of your order. We take every bit of care to ensure that our orders arrive with our customers as safely as possible. There is a fine line between providing too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you originally provided us with, we are now able to package these more securely. We strive to offer our customers first-class service and products at competitive prices. We monitor our competitor pricing to ensure we are competitively priced at all times. Due to this, our prices can sometimes have small fluctuations. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Didn’t answer my email until item had eventually been delivered. Poor service, will buy my tools elsewhere.”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that you hadn't received a response in a timely manner from us. We always look to respond to our customer's queries within 24-48 hours. Looking into this for you, it seems you had emailed us over a weekend. We're open 9am to 5pm Monday to Friday (excluding bank holidays). A member of our Customer Support Team had responded to your email once we were back in office. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“My makita combi drill is faulty what can I do”

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Posted 2 years ago

“I can not review this grinder as it did not arrive! The delivery company texted me to say it would arrive on the Monday. Unfortunately it didn’t so contacted power tool world by email. The next day I had a PayPal refund without any explanation as to why it didn’t arrive. I have brought from power tool world in the past and have been very happy. Would I use them again?”

Helpful Report

Posted 2 years ago

Hello Mark, Thanks for taking the time to leave your review, we value all customer feedback. We're concerned to hear that your order never arrived with you. We sincerely apologise for this. Our delivery success rate is usually incredibly high. It seemed our courier had returned this parcel due to an error within their facility and because of this, our Returns Team had actioned a refund to prevent any further delay in getting you up and running with the items you needed. We would like to thank you for being a repeat customer with us and if you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“I’m still waiting for my purchase. The delivery time was delayed first time and now the second delivery time has come and still no parcel.”

Helpful Report

Posted 2 years ago

Hello Ryan, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear that you had not received your parcel when expected. We have reviewed this and can see that as your delivery address was for the Scottish Highlands your order would have been delivered within 2-3 working days. You can see our delivery timescales on our website here: https://www.powertoolworld.co.uk/delivery/ Our courier has advised that all of your parcels were delivered correctly within the recommended timeframe. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Their dispatch ware house is near where i live so i asked if i could collect they said no but could have next day delivery. the next day they didn't deliver ( that cost me over £200 for a missed deadline) so yet again i asked if i could collect given how close their warehouse is. they then said it had already been dispatched at 1pm . at just after 7pm i get a notification from DPD to tell me that they had just collected the item and given that they advertise next day delivery if ordered before 7pm so I'm gonna assume they lied. oh yeah that cost me another dead line too. Do NOT trust them to honour their delivery dates as the £10 i tried to save using them cost me far more in reputation and money and even after i informed them of my dire situation and time sensitivity they chose to lie than rather allow me to collect direct from their warehouse. And please don't give me the "were sorry for the we feel you got a poor service reply to this " you knew and lied so . That says all i need to know”

Helpful Report

Posted 2 years ago

“I ordered my item and paid £7.95 for next day delivery as I needed it for work, it didn’t turn up next day but the day after that so after paying £7.95 for next day was a waste of time”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We are sorry to hear that our usual high delivery success rate has not been maintained. It is extremely uncommon for delivery standards to drop and we hope this one-off does not put you off from shopping with us again in the future. We can confirm a refund of your delivery charge has been made back to your payment method due to the issue you had experienced and that your parcel was successfully delivered. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Product never arrived because of DPD incompetence. Returned for a refund, and you wouldn't send out a replacement. Won't be using you guys again”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear of the experience you have had with our courier. This is not the usual level of service we have come to expect from them, and rest assured we have fed this back to prevent this situation from happening again in the future. To allow you to get up and running as quickly as possible, our Returns Team had provided a refund to your original payment method. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Ordering and delivery spot on and easy to use. I did have a problem signing up to the reward scheme which means i can't collect points for future purchases.”

Helpful Report

Posted 2 years ago

Hello Alonza, Thanks for taking the time to leave your review, we value all customer feedback. We are sorry for the issues you had experienced using with our loyalty scheme. This is not an issue we are aware of but would love to resolve for you. A member of our Customer Support Team has contacted you today to help. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Parcel went missing and PTW just blamed the courier and told me I would have to wait to find out the outcome!!!”

Helpful Report

Posted 2 years ago

Hello Kevin, Thanks for taking the time to leave your review, we value all customer feedback. We are disappointed to hear of the experience you have had with the courier we use. We can see there had been an issue with your parcel and we had agreed to refund your order to prevent any further delay with you getting the tool you had originally needed. As advised, we have actioned feedback to our courier to prevent this from happening again. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Quick delivery but unsure if tools are legitimate, first job a set of bahco spanners went rusty.”

Helpful Report

Posted 2 years ago

Hello Darren, Thanks for taking the time to leave your review, we value all customer feedback. We can categorically confirm that all products we sell are genuine and legitimate. We can also confirm that machine oil is present to protect the spanners from rusting as supplied to us directly from BAHCO. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Good price and speedy delivery”

Helpful Report

Posted 2 years ago

“Very good price but check if they selling brand new and not customer returned.”

Helpful Report

Posted 2 years ago

Hello Mohammed, Thanks for taking the time to leave your review, we value all customer feedback. At Powertool World we strive to offer our customers first-class service and products at competitive prices. We would also like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Promised me full refund still 7waiting ✋️ 🙃”

Helpful Report

Posted 2 years ago

Hello Brian, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear that the Milwaukee Tote Bag wasn’t to your liking. All of our product information is provided to us directly from the manufacturer so this is as accurate as can be. We can see that a full refund has recently been carried out by our Accounts Team after we received your returned item. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

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