Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Terrible delivery don’t expect them to arrive when they say it will try about 2-3 days late than the date agreed”

Helpful Report

Posted 2 years ago

Hello J Nichols, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised and sorry to hear that your order wasn't delivered when you had expected this to be. Our delivery success rate is usually incredibly high. Upon investigating this, we can see that you had ordered on a weekend with a 1-3 working day delivery method. Your parcel was then delivered to you on the 2nd working day of your delivery window. You can find out more about our delivery services available on our website here: https://www.powertoolworld.co.uk/delivery We hope the above helps explain the delivery services we have available and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Ignore the postage times, always come later”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry to hear that your order hadn't arrived when you had expected this to. Upon reviewing your order we can see that you had placed this on the 26/02/2023 and our courier delivered to you within the 1-3 working day delivery. This is inline with your delivery method select at checkout. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Not completely happy with the makita hoover I brought. I'm using a lxt 18v 5.0ah battery. The suction is incredibly low. It hardly picks up anything. Very disappointed for a £87 hoover. The only good thing I'd say about it is the attachments are of a good range. So if you could use them on a different hoover it might be worth it.”

Helpful Report

Posted 2 years ago

“Nu mi-am primit din 4 Baterii Dewalt 2, Am scris la voi , dar nimeni nu mi-a răspuns .”

Helpful Report

Posted 2 years ago

Hello Sergiu, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry, we have checked your order and can't see any DeWalt items on this associated with your review. This order only includes 1x HiKoki Reciprocating Saw. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Had to pay for return postage and only offered a credit instead of a refund.”

Helpful Report

Posted 2 years ago

Hello Joe, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that you had to return your product back to us. We can see that you had explained to our Customer Support Team that this was too heavy for your use and your return request was promptly approved. We do offer free returns on products which aren't working as expected and you can find out more on our Returns section on our website: https://www.powertoolworld.co.uk/returns-refunds We don't currently support refunds as store credit and all refunds for returns are processed back to the original payment method which I can see had happened on your order. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Waited over a week for delivery. I bought the goods with 3-5 day delivery so wanted to know where the goods were. They don’t answer the phone or reply to emails. I will definitely not be buying from powertool world ever again. Pay more for better service is my advice”

Helpful Report

Posted 2 years ago

Hello John, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that your order hadn't arrived when you had expected this to. We assure you that our delivery success rate is usually incredibly high with our courier. Upon investigating your delivery query it seems you had ordered over the New Year period which delayed your delivery due to UK Bank Holidays. We're sorry for any inconvenience this had caused you and we hope this doesn't stop you from buying with us again in the future. We can't see any call record from you however we can see you had emailed our Customer Support Team who answered your query within 24-48 hours. If you are still needing assistance, please do not hesitate to contact us. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“you write that you deliver the next working day, I pay for delivery the next day, but the delivery will not come in a few days. I am wasting time and money because I need what I bought from you to work. you don't get any discount for delaying the order and lying that it's the next business day, it's with me”

Helpful Report

Posted 2 years ago

Hello Bogomil, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear of the experience you've had when ordering from us. We only try to provide the best possible customer service that we can. Upon investigating your issue it seems an additional security check was needed from your payment provider which caused a delay in your order. Here at Powertool World we strive in protecting our customers and in a small number of instances, these additional checks are required to complete your order. We hope this doesn't stop you from buying from us in the future. When you had called to speak with us our Customer Support Team had actioned a refund on your order as requested. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“I have always bought from power tool world and in the past they have been amazing but on my last purchase DPD never delivered my parcel but I have to wait until a claim has gone in before they will reissue the items which I find frustrating as we need the items”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're disappointed to hear that your delivery didn't go as smoothly as we'd both expect. We assure you this is a one-off and our delivery success rate is usually incredibly high. Upon investigating your order, we can see that a replacement for your order had been dispatched from us as soon as our courier confirmed you hadn't received the goods. We glad to hear that you're a frequent shopper with us and we hope that this unusual circumstance hasn't put you off from doing business with us again. If you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Bit of a strange one. Had a couple of tools delivered no problem. Most recently had one tool arrive not in the original packaging missing the usually papers/instructions. It was packaged extremely poorly (chucked in a box with a small plastic air bag) and was subsequently damaged on arrival. They accepted the return but completely ignored any concerns about the state of the order. Paid more for another one from Screwfix but it was definitely new and not a return.”

Helpful Report

Posted 2 years ago

Hello Tom, Thanks for taking the time to leave your review, we value all customer feedback. We're truly surprised to hear that your item arrived in a less than perfect condition. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. There is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. Upon investigating your issue, we can see that a refund had been actioned as priority due to the damaged item you had received. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“My order was 10 days late, the courier firm was rubbish, PWT did not handle the problem very well at all and have not come up with a sensible reason or answer, i spent near £200 on items and the communication i had between myself and the co was very poor.”

Helpful Report

Posted 2 years ago

Hello Steve, Thanks for taking the time to leave your review, we value all customer feedback. Unfortunately due to an unexpected courier delay some orders had been unable to be delivered on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. We can see that you had spoken to our Customer Support Team over the phone to resolve your issue and a refund was actioned to your original payment method. We did try to call you to discuss this refund however we were unable to speak with you whilst you were free. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“when I saw it it had one price as soon as I bought it it had another price I called for clarification and he says they knew nothing and the manager was unable to resolve the situation”

Helpful Report

Posted 2 years ago

Hello Antonio, Thanks for taking the time to leave your review, we value all customer feedback. At Powertool World we strive to offer our customers first class service and products at competitive prices. Due to this, we monitor our competitor pricing to ensure we are competitively priced at all times. This means that our pricing is fluid and can change at any point. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Hi powertool world,I emailed you about a month ago with no reply,I bought a Makita cordless drill from you in early November,Its like it's a seconds drill it's slow with hardly any power,Its really poor,Michael Brooks,21,Matisse Wsy,Salford,M7 3BA.”

Helpful Report

Posted 2 years ago

“Paid extra for next day delivery. DPD gave 3 hour time window, ensured I was at home, but as a back up gave safe place instructions. 1 hour into time slot received DPD message that the driver had missed us! Tried to contact power tools to cancel the order, put in queue for 10 minutes then automotive message "can't take your call because no one is in work" blaming Covid. Parcel delivered following day by same driver, when asked why he never delivered yesterday, he said road blocked by lorry, a blatant lie. Will never use Power Tools again.”

Helpful Report

Posted 2 years ago

Hello Graham, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that our courier hadn't delivered your order during their estimated timeslot. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. We have reported this to our courier to prevent situations like this from happening again. With regards to contacting our Customer Support Team we don't currently have an automated message advising issues due to COVID but we're open Monday to Friday, 9am to 5pm. Nevertheless, we're sorry you were unable to reach us when you had tried to contact us. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Wrong case sent. I received the one for the impact drill!”

Helpful Report

Posted 2 years ago

Hello Iancu, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that you've received the wrong case with your kit. Upon investigating this, the TSTAK carry case you had been sent is the one advertised on our website. This is universal and compatible with both DeWalt impact and combi drills. This includes a removable foam block to make this cross-compatible. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Really poorly packed by Power Tool World. Raised the price on the day I bought and lowered it the next. Overall wasn't impressed and won't buy from them again.”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear of the issues you experienced with the packaging of your order. We take every bit of care to ensure that our orders arrive with our customers as safely as possible. There is a fine line between providing too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you originally provided us with, we are now able to package these more securely. We strive to offer our customers first-class service and products at competitive prices. We monitor our competitor pricing to ensure we are competitively priced at all times. Due to this, our prices can sometimes have small fluctuations. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Didn’t answer my email until item had eventually been delivered. Poor service, will buy my tools elsewhere.”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that you hadn't received a response in a timely manner from us. We always look to respond to our customer's queries within 24-48 hours. Looking into this for you, it seems you had emailed us over a weekend. We're open 9am to 5pm Monday to Friday (excluding bank holidays). A member of our Customer Support Team had responded to your email once we were back in office. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“My makita combi drill is faulty what can I do”

Helpful Report

Posted 2 years ago

“I can not review this grinder as it did not arrive! The delivery company texted me to say it would arrive on the Monday. Unfortunately it didn’t so contacted power tool world by email. The next day I had a PayPal refund without any explanation as to why it didn’t arrive. I have brought from power tool world in the past and have been very happy. Would I use them again?”

Helpful Report

Posted 2 years ago

Hello Mark, Thanks for taking the time to leave your review, we value all customer feedback. We're concerned to hear that your order never arrived with you. We sincerely apologise for this. Our delivery success rate is usually incredibly high. It seemed our courier had returned this parcel due to an error within their facility and because of this, our Returns Team had actioned a refund to prevent any further delay in getting you up and running with the items you needed. We would like to thank you for being a repeat customer with us and if you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“I’m still waiting for my purchase. The delivery time was delayed first time and now the second delivery time has come and still no parcel.”

Helpful Report

Posted 2 years ago

Hello Ryan, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear that you had not received your parcel when expected. We have reviewed this and can see that as your delivery address was for the Scottish Highlands your order would have been delivered within 2-3 working days. You can see our delivery timescales on our website here: https://www.powertoolworld.co.uk/delivery/ Our courier has advised that all of your parcels were delivered correctly within the recommended timeframe. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Their dispatch ware house is near where i live so i asked if i could collect they said no but could have next day delivery. the next day they didn't deliver ( that cost me over £200 for a missed deadline) so yet again i asked if i could collect given how close their warehouse is. they then said it had already been dispatched at 1pm . at just after 7pm i get a notification from DPD to tell me that they had just collected the item and given that they advertise next day delivery if ordered before 7pm so I'm gonna assume they lied. oh yeah that cost me another dead line too. Do NOT trust them to honour their delivery dates as the £10 i tried to save using them cost me far more in reputation and money and even after i informed them of my dire situation and time sensitivity they chose to lie than rather allow me to collect direct from their warehouse. And please don't give me the "were sorry for the we feel you got a poor service reply to this " you knew and lied so . That says all i need to know”

Helpful Report

Posted 2 years ago

Power Tool World Reviews