Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Delivery late, box smashed up but tool worked fine.. Good prices”

Helpful Report

Posted 3 years ago

Hi Tony, Thank you for taking the time to leave your review, we value all customer feedback. We're sorry to hear of the issue you’ve encountered with your delivery. As you can appreciate, when parcels hit the transport network issues such as this can occasionally occur. Please rest assured, we take matters such as this very seriously so we’re currently investigating matters with our courier as we look to continuously improve the service we offer all of our customers. If you have any issues in the future, please contact our dedicated customer support team on 01325 370300, or via email at help@powertoolworld.co.uk

Posted 3 years ago

“When ordering my Makita Hammer drill DHR171 l rang yourselves and asked for advise which was given and found very helpful from placing the order on line things went down hill from there. l received a text from DPD at 8.47 on the following day to say my parcel would arrive between 12.15 - 13.15 the parcel was not delivered between these times at some point l received a text to say the parcel had been delivered with a photo attached showing the parcel out side some white PVC French windows showing a lady suede slippers receiving the parcel and the address was given as Leeds and a name of Whitehead. We live in a Grade 2 listed Cottage and the doors are solid oak not PVC this advised the parcel had been delivered at 12.20. Once received l called your office at 12.51 and explain this to the lady she advised that she had a picture of the parcel outside a green door at N03 South Clough Head we own no 3 that is also a solid oak door all the information was incorrect she said she would call me back this never happened which is very disappointing. l came out of work to take delivery which never occurred. South Clough Head is a private track so on my back to work l thought about the green door there is a pastel green door on the Barn next door so l knocked on there door the Delivery driver had knocked on the door and left the parcel on there door step the neighbour handed the parcel too me . l still have not received a call from Power Tool World again very disappointing l look forward to that call. At present l am looking at buying the Makita site radio and l wanted to buy this from yourselves but undecided at the moment”

Helpful Report

Posted 3 years ago

Hi Dale , thank you for the feedback. I will look into this first thing Monday morning & one of our customer service guys will be in touch. kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“placed a big order one item come that was about 4 days late the other one come and used it I've got to now send it back as it's not working not very good at all”

Helpful Report

Posted 3 years ago

Hi Darrell, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry to hear of the issues you’ve had with your delivery. We can assure you, orders not arriving on time is not an issue we often encounter but is something we take very seriously. We can see that the Saturday delivery charge has been refunded to you and an investigation is underway with our courier. Regarding the faulty item received, as you can appreciate, on occasion products can arrive damaged or faulty. We can appreciate your frustration here and can see that a member of our customer support team has sent you a pre-paid label for you to return the faulty item for a refund. We value all our customers and pride ourselves on offering a first-class experience whilst putting them at the heart of everything we do when things do occasionally go wrong. If there are any issues in the future, please let us know.

Posted 3 years ago

“I’d expect replacements for faulty equipment to be sent out rather than customers having to buy replacements at their cost.”

Helpful Report

Posted 3 years ago

Hi , thank you for the feedback. We would like to apologise that your charger arrived faulty . We offered a number of options to get you up & running as quickly as possible including buying a replacement which we would then credit on receipt of the faulty unit. I can confirm that although perhaps not ideal , your replacement charger was with you the following day & that your refund has been processed. Please accept our apologies for any inconvenience caused. kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“The drill is great as you would expect from Makita. Unfortunately delivery and aftersales was poor.”

Helpful Report

Posted 3 years ago

Hi , thank you for the feedback. We would like to apologise that our courier partner has let us down on this occasion with your delivery. I can see from the delivery logs that this has been a bit of a mess from start to finish but would like to stress that they are usually much better than this. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“Order arrived two days late, if you offer a next day delivery please be able to delivery the next day, people use that service when they are in a hurry, if you can’t provide the service don’t offer it. A 2 pound refund for shipping is missing the point.”

Helpful Report

Posted 3 years ago

Hi , thank you for the feedback. We would like to apologise that our deliveries around the August Bank Holiday did not meet your expectations. We do try to be as clear as possible & have all that information displayed at checkout. Please accept our apologies for any inconvenience caused. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“Item sent to me in a really shoddy very damaged box with no manual or packing insert - clearly a return - should have never been sent out as a “new item”. I have no issue with receiving a return, but not in this state. Should have been sold as new item - warehouse soiled or such”

Helpful Report

Posted 3 years ago

Hi , thank you for the feedback. We would like to apologise for letting you down on this occasion. We have a separate process for dealing with returns & can only apologise that this was not communicated with yourself. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“Really disappointed as my new Makita brushcutter broke within 2 days ! PowerTool World referred me to Makita, and I'm now waiting to hear from them about next steps.”

Helpful Report

Posted 3 years ago

Hi , thank you for the feedback. We would like to apologise that this has not been dealt with in a timely manner but can confirm Makita have received your brushcutter & will be in touch in due course. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“Ordered something 3 weeks ago still not arrived, good job it was nothing I needed straight away, need to hire more staff if you are “struggling “”

Helpful Report

Posted 3 years ago

Hi , thank you for the feedback. We are surprised to read this as the tracking shows your delivery as signed for by you the day after ordering. If this is not the case please contact me directly in order that we can raise an investigation. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“I’m still waiting for the missing part from my delivery”

Helpful Report

Posted 4 years ago

Hi , thank you for the feedback . We would like to apologise if we have let you down here but I can`t find anything outstanding on our system . Please contact me directly in order that we can address this immediately for you . Kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“Not a long cord on it to plug in and battery very expensive”

Helpful Report

Posted 4 years ago

“supplied on time. too many requests to leave a review - irritating”

Helpful Report

Posted 4 years ago

Hi , thank you for the feedback. We would like to apologise if you have received too many review requests , you should only receive one for the product and one for the company . I have asked IT to look into this but if the problem persists please contact me directly. Kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“Purchase was great and postage on time , however the delivery from DPD whom powertool must use was not great. I requested twice that they leave it with my neighbour and both times they took a photo of my doorstep and said they could not deliver. My neighbour waited bothe times for the delivery in the slot they promised and wasted her time. Just for reference I get multiple parcels from hermes,amazon and the Post Office and never have an issue . I will not use them again as I can't rely on their courier to follow the instructions they requested I give them on where to deliver to. I also contacted powertool World and informed them of the 1st missed delivery and they informed me they would advise DPD , only for it to happen again.”

Helpful Report

Posted 4 years ago

Hi , thank you for the feedback. We would like to offer our unreserved apologies for what has clearly been a set of catastrophic delivery attempts by our courier partner. We can see from the tracking your delivery instructions & also how they have not been adhered to . We can do little about it now other than apologise for the inconvenience & confirm that your refund has been processed in full. Kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“Locks like not new”

Helpful Report

Posted 4 years ago

Hi , thank you for the feedback . We would like to reassure you that we only sell brand new , genuine , UK supplied nail guns directly sourced from the manufacturer . If your nail gun is faulty or in any way damaged , please contact us directly. kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“Very happy with the service from power tool exelent.”

Helpful Report

Posted 4 years ago

“Very poor customer services, i had a problem with a delivery of which i solved myself has no help from power tool world”

Helpful Report

Posted 4 years ago

Hi , thank you for the feedback. We are very surprised to read this as the tracking shows that your order was delivered on Saturday exactly as requested. Please contact me directly if there is anything further we can help you with. Kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“Powertool world need to bin DPD. Never recieved my order, DPD advised a delivery schedule and I had no intention being in so instructed to deliver next door on the link they sent. They did not attempt too Next day delivery, I knew again i would not be in but understood from DPD they would deliver next door or return to depo. (No biggie its a few miles away, I am happy to collect from there) DPD again made no attempt to deliver next door and then I got an email saying my order would be getting returned to powertool world... not to the depo as they had stated on all thier previous correspondence. Spoke to Powertool World who said nothing they could do and would issue refund. Powertool World are less than 40mins drive away, so asked if I could come and collect order from them. No, they won't do that due to covid restrictions.. ( the restrictions that for the most part have been lifted and now all shops are open?) Recieved a refund, but seem ridiculous that businesses can operate in such a fashion, surely Powertool World have made a loss on the order by DPD collecting, trying (half heartedly) to deliver, then returning it. Whoever is managing online sales at Powertool World needs a kick up the .....”

Helpful Report

Posted 4 years ago

Hi , thank you for the feedback. We would like to apologise for what has clearly been a frustrating experience with our courier partner. I will take this up with them after the Bank Holiday weekend & feed back any information we can get from them. Our staff safety is of paramount importance & we , as you note do not have a Covid compliant collection point . For the safety of all concerned we cannot make exceptions even after messing up your delivery in the first instance. Once again , apologies for the inconvenience caused , kind regards dave@powertoolworld.co.uk

Posted 4 years ago

“The Dewalt torch I ordered as a present for someone’s birthday came and the dewalt box was in a shocking condition. It was ripped and damaged on every corner and there was no seal so it seems like it had already been opened. I emailed the pictures and was told I could send it back for a full refund (not an option as it was for a birthday that was very soon) or I could get a £5 refund which I chose. However I am yet to receive the refund.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear this. As you acknowledge we did offer to take the product back to replace for you, but given the urgency of the situation this wasn’t ideal for you, hence the offer of the partial refund which we have now completed for you. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“customer service was no help at all there product knowledge was terrible even down to telling me this item was now discontinued ??? its the very latest model??? got the feeling they just wanted to do sod all to try and help out not good at all”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback .We are surprised to read this as we can see that you bought the chainsaw in question and had it delivered on a next day service. We would like to apologise for any confusion around this and thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Pretty dreadful. I bought the Senco air gun starter kit (pc1010) and the gun was missing the male fitting that should be in the bottom of the gun. I rang up and was told it would be sent direct to me from Senco. That was three weeks and several phone calls ago. Nobody seems to care about the problem, and I get fobbed off on every call. Today I was told I would get £10 refunded and details of the correct fitting to buy so I could go and get the part myself. Recieved no info, and no refund. The mark of good customer service is not the sales that go right, but how the ones that go wrong are handled. Super disappointed in my purchase. Shouldn't have to pay an extra £10 after spending £300+ to get a product to work. I get that its poor QC at Senco but it can't take three weeks plus to get an airline fitting. Won't be using power tool world again.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear this and agree that this did take longer than usual to resolve. Unfortunately , having chased the manufacturer for three weeks for the missing part to no avail we extended a £10 refund to allow you to source one locally. Although not an ideal scenario , hopefully you can now enjoy the benefit of your purchase. We must apologise for any inconvenience caused & thank you for your order. Kind regards dave@powertoolworld.co.uk

Posted 4 years ago

Power Tool World Reviews