Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“I ordered a tool and it was supposed to be delivered on a Thursday. Only received it the following Tuesday.”

Helpful Report

Posted 2 years ago

Hello, Thanks for getting in touch and sending your review to us. We are sorry that your order was not delivered as expected. This is not the service we have come to expect from our delivery partner and we are keen to find out what happened. Upon investigating this, we can see you had contacted our Customer Support Team who had advised your parcel was damaged in transit. As agreed, a replacement order was issued to you on a premium next-day delivery, free of charge. We are continuing our investigation with our courier to find out what happened however we are glad that you have now received your ordered product. If you need any further help, please do not hesitate to contact our Customer Support Team who are happy to help. You can find our contact information below: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Poor quality items, delivered as multiple packages, poor condition, poor customer service support.”

Helpful Report

Posted 2 years ago

Hello Gary, Thanks for sending in your feedback to us. We are truly sorry for the experience you had whilst shopping with us and that this did not meet your expectations on this occasion. We can see that you have already contacted our Customer Support Team to discuss your damaged item. As advised, due to the size of the items you had ordered, these were unable to be packaged together so were sent in multiple parcels. Our Customer Support Team offered a resolution which you were happy to accept. We are glad that we were able to resolve this issue for you on this occasion. If you do have any further queries, please do not hesitate to contact our Customer Support Team who are happy to help: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 2 years ago

“Sent request and still not sorted now you want photos will not use again”

Helpful Report

Posted 2 years ago

Hello David, Thank you for getting in touch and sending your review to us. We are sorry that you were having an issue with an item you had received. It is never welcome to hear that a purchase has arrived not as it should. We can see you had contacted our Customer Support Team however we have not heard back from you yet regarding our request for images on 04/07/2023. It is important that we receive the images requested by the manufacturer so we can ensure we are issuing you with the correct replacement parts. If you could please continue to speak with our Customer Support Team who are keen to get this resolved for you as promptly as possible. Kind regards – PTW

Posted 2 years ago

“Pls check the state of what you send out. Everyone knows the worst thing you can do to a lithium battery is let it go flat and then leave it flat. If you’re going to hold onto old stock, at least make it a priority to check battery status and recharge if required (now i have a battery with suspected lifetime… it already ran flat super quick on first usage)”

Helpful Report

Posted 2 years ago

Dear Charles, Thank you for your feedback on our tool. We appreciate your positive remarks about its functionality. However, we apologise for the inconvenience caused by the battery issue. We strive to deliver high-quality products, and we regret that the battery in your unit was not in good shape. We have taken your feedback seriously and have made efforts to ensure our stock is up to date to prevent such occurrences. We apologise once again for any inconvenience caused and appreciate your understanding. Your feedback is valuable to us as we continue to improve our products and services. If you have any further questions or concerns, please feel free to reach out to our customer support team. https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 2 years ago

“I was sent a damaged product, for all the company blaming their delivery partner for damage, even they know it was their own fault. I can only prove that if they share the video when the package came out of their warehouse, which they would never do. Next package delivered after 5 days and the box was taped exactly the same as it was on the damaged box initially. Yes, they did send a replacement, however they would have not had to do if they would have checked before dispatching an uninspected damaged box. Customer delayed and inconvenienced for no reason however customer service agents and manager made 100% sure that they lay the blame on the delivery partner only. Poor customer service. Rating is 2 (poor) just because they processed the return and redelivery without much fuss, again this should have never been the status (else would have been 1)”

Helpful Report

Posted 2 years ago

Hello Venkat, Thank you for leaving us your review. We are truly sorry for the experience you had when your order was delivered to you. This is not how we expect our customers to receive their items from us. Sometimes the transportation network can be tough on a parcel however both ourselves and our courier take damaged parcels seriously. We can see that you contacted our Customer Support Team who responded and arranged a free-of-charge collection of your damaged product. This was collected within 24 hours and a replacement was then dispatched back out to you within 10 minutes of us receiving your return. As mentioned in our communication, your feedback is valuable to us and will help us improve both the manufacturers and our packaging for future orders. If there is anything else we can assist you with, please do not hesitate to contact us directly. Our dedicated Customer Support Team is ready to help. You can find our contact details here: https://www.powertoolworld.co.uk/contact. Thank you once again for reaching out to us. Kind regards – PTW

Posted 2 years ago

“goods arrived ok but I asked a question on using it. no one had an answer so said they would ring me back. They didn't - not good.”

Helpful Report

Posted 2 years ago

Hello John, Thank you for sending in your review to us. We apologise for the delay in our response. I can see our Technical Team has now contacted you regarding your Makita Inflator, and you are satisfied with the outcome. If you are still needing assistance, please contact our Customer Support Team who will be happy to help. You can find our contact details here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 2 years ago

“Although purchase and delivery of the Makita HS0600 Circular saw was flawless and the product itself great. It seems when it comes to after sales advice and back up, that's where it all falls apart.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review, we are sorry to hear that our service did not meet your expectations. Unfortunately, on investigation we have been unable to find a record of any previous contact with you regarding your order. If we can be of any further assistance please don’t hesitate to contact us directly and one of our Customer Support Team will be happy to help. You can find our contact details here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Service poor when reporting fault with tool.”

Helpful Report

Posted 2 years ago

Hello Paul, Thank you for getting in touch with us, we are sorry to hear that our service did not meet your expectations on this occasion. Please be assured that customer satisfaction is always our priority. On investigation, we found that our Customer Support Team responded to your initial enquiry on 02/05/2023 to request further information, but have not yet received your reply. One of our team will contact you shortly to discuss your issues further. We appreciate your understanding and look forward to resolving this issue for you as soon as possible. Kind Regards - PTW

Posted 2 years ago

“So sorry to leave a poor review The product is excellent but delivery and customer service not so great ! Order came in a damaged box with a battery missing ! Ordered in time to do garden work over the bank holiday but unfortunately a replacement battery couldn’t be sent until Tuesday ! This didn’t arrive ! After contacting customer services again they informed me dpd had lost the replacement so yet another battery was sent ! Eventually after 7 days I finally got a battery ! I feel let down ! Especially as previous orders have been great ! Powertool world only apologised !”

Helpful Report

Posted 2 years ago

Hello Ian, Thank you for taking the time to leave us a review, we appreciate all customer feedback. We are sorry that your order was not delivered as expected, this is not the level of service that we aim to provide. Please be assured that we have completed an internal investigation into the initial damage to your parcel to improve our own processes, and in addition we have passed on your feedback regarding the loss of the replacement battery to our courier to help improve their service going forward. Please accept our apologies for the frustration this situation has caused, and we are pleased that we were able to reach a resolution following your discussion with our Customer Support Team. If you have any further questions, please do not hesitate to get back in touch with us. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“With ref to damaged DeWalt ds300 toolbox,lack of quality control in this case.”

Helpful Report

Posted 2 years ago

Hello, Thanks for getting in touch and leaving a review with us. We are sorry to hear that your toolbox was damaged on arrival, please be assured that this is not the standard we usually provide. We are pleased that our Customer Support Team were able to arrange a replacement to resolve this issue for you. If you have any further queries, please do not hesitate to get back in touch with us. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“worked one day and broke!( I don’t know how to return! There is no official store in Manchester! I don’t even have a phone number where you can contact!) Very bad!(”

Helpful Report

Posted 2 years ago

Hello Bohdan, Thanks for getting in touch and leaving a review with us. We were shocked to hear that your tool became faulty after one day of use, this is not the standard we usually provide. We are pleased that our Customer Support Team were able to arrange a replacement to resolve this issue for you. If you have any further queries, please do not hesitate to get back in touch with us. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“there is no way one can avail the warranty registration because no serial number asked for is found as usual”

Helpful Report

Posted 2 years ago

Hello Terry, Thanks for getting in touch and leaving a review with us. We are truly sorry that you had not had the smoothest experience when registering your tool for the manufacturer’s warranty. We can see you had spoken with a member of our Customer Support Team and they have been in communication with Makita to resolve this for you. Makita advised us that they will be in touch with you as soon as possible to resolve your warranty issue. If you have any further queries in the meantime, please do not hesitate to contact us using our details listed on our website here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 2 years ago

“Power Tool World are fine its just the product.”

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Posted 2 years ago

“I ordered some tools, they sent a bent trowel, like banana, I asked them If they could send a strait one. for my strait wall. they replied "cant you bend it back"?”

Helpful Report

Posted 2 years ago

“Never got delivered struggle to get hold of the delivery company to found out where my parcel is shocking”

Helpful Report

Posted 2 years ago

Hello Kate, We are extremely sorry to hear about your negative experience with our courier. We understand how frustrating it can be not to receive your parcel as expected and we sincerely apologise for any inconvenience caused. Our Customer Support Team has been in touch with you today and are working towards a resolution as quickly as possible. We want to assure you that we take these matters seriously and are doing everything in our power to rectify this issue. We appreciate your patience and understanding in this matter. We will keep you updated with any developments and will be in touch as soon as we have a resolution. Kind regards – PTW

Posted 2 years ago

“I wrote them about my purchase of dewalt impact driver and there was no response.”

Helpful Report

Posted 2 years ago

Hello Robert, Thank you for taking the time to share your feedback regarding your experience with our Customer Support Team. We would like to clarify that we did receive your email regarding your purchase of the DeWalt impact driver, and our team responded within 24 hours of receipt. Although you initially responded to our email, we unfortunately did not receive any further communication following our reply. We would be more than happy to continue to assist you with any questions or concerns you may have about your order, please don't hesitate to contact us again. Kind regards – PTW

Posted 2 years ago

“Terrible delivery don’t expect them to arrive when they say it will try about 2-3 days late than the date agreed”

Helpful Report

Posted 2 years ago

Hello J Nichols, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised and sorry to hear that your order wasn't delivered when you had expected this to be. Our delivery success rate is usually incredibly high. Upon investigating this, we can see that you had ordered on a weekend with a 1-3 working day delivery method. Your parcel was then delivered to you on the 2nd working day of your delivery window. You can find out more about our delivery services available on our website here: https://www.powertoolworld.co.uk/delivery We hope the above helps explain the delivery services we have available and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Ignore the postage times, always come later”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry to hear that your order hadn't arrived when you had expected this to. Upon reviewing your order we can see that you had placed this on the 26/02/2023 and our courier delivered to you within the 1-3 working day delivery. This is inline with your delivery method select at checkout. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Not completely happy with the makita hoover I brought. I'm using a lxt 18v 5.0ah battery. The suction is incredibly low. It hardly picks up anything. Very disappointed for a £87 hoover. The only good thing I'd say about it is the attachments are of a good range. So if you could use them on a different hoover it might be worth it.”

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Posted 2 years ago

“Nu mi-am primit din 4 Baterii Dewalt 2, Am scris la voi , dar nimeni nu mi-a răspuns .”

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Posted 2 years ago

Hello Sergiu, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry, we have checked your order and can't see any DeWalt items on this associated with your review. This order only includes 1x HiKoki Reciprocating Saw. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

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