Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Asked to return it with no response. Came with a couple of things missing”

Helpful Report

Posted 1 year ago

Hello Scott, Thanks for leaving a review with us. We value all our customer’s feedback. We are sorry that you had not received a response from us. Our Customer Support Team had responded to you within 24 hours of receiving your original email. We have sent a further email to you to ensure we can resolve your issue as best as possible. We look forward to hearing back from you soon. Kind regards – PTW

Posted 1 year ago

“One of the batteries is a doa and not very useful help from ptw cust services, I have only ever had 2 doa bosch batts in 15yrs!! And to say its a faff to get this changed over under a week old is a nightmare, i may just chose to not deal with ptw (cg fixings) after this fiasco, I have been loyal to them for yrs and they shun folk like they have!! Disgusting”

Helpful Report

Posted 1 year ago

Hello Simon, Thanks for sending in your review to us. We apologise that you are unhappy with our returns process. It is never welcomed when something does not work as it should and we value our customer's feedback. Upon investigating this, our Customer Support Team had sent you a free-of-charge return label to get your faulty product back to us. We are still waiting for your item to be returned to us for a replacement. If you are needing a new label, please continue to liaise with us and let us know so we can get this arranged for you as a priority. Kind regards – PTW

Posted 1 year ago

“I ordered a Makita impact driver. I expected a new product in original packaging. I received the impact driver in a plain white box with two scrappy pieces of bubble wrap offering no protection whatsoever. Because of this it appeared it was either a return or ex demo. Having spoken to the customer service team they assured me that this was a new unit, and this is how they supply product if the customer purchases a body only. I suggested that if this was the case then they should make it clearer on their website. Their response was that they do not have to! This is probably because if they did nobody would purchase them! I still find it hard to believe that Makita, who probably spend millions on product packaging, conformance, environmental and approvals allow them to simply take their product and send it out in a plain white box with a couple pieces of bubble wrap - But apparently, they do! Shame on you Makita. I have given a 2 as i believe they are no being up front about what they are selling.”

Helpful Report

Posted 1 year ago

Hello Steve, Thank you for your review. We would firstly like to apologise that your order arrived not as expected. Being clear for our customer is one of our top priorities and your feedback on this is invaluable to us. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. There is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. If you have any issues with your product purchased, please do get in touch with us as our Customer Support Team are on hand to help. You can find our contact information below: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“As a repeat customer I was really p!ssed off to see the price of my item reduced by £50 two days after delivery! So much for loyal customers ordering early.”

Helpful Report

Posted 1 year ago

Hello, Thanks for sending in your review to us. We apologise that you are unhappy with the price of your recent purchase. Our website prices are live and subject to change at any time. This is because we actively price compare against our competitors and can increase and decrease based on our stocking levels. We do this to ensure we are providing our customers with the best price possible at the time of ordering. If you need any further assistance, please do not hesitate to contact our Customer Support Team who are on hand to help. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Tried to track order, couriers app said returned, tried contacting Powertool world but message saying phone system was down. Emailed but the following day had an email advising of refund. Eventually via live chat contacted Powertool world to be told that I couldn’t reorder at the same price. Went elsewhere and got the tool next day.”

Helpful Report

Posted 1 year ago

Hello Allan, Thanks for your review. We are sorry to hear of the experience you have had. This is not something we want our customers to go through. Having looked into this, it looks like the parcel had been returned back to us in error by our courier. We apologise this happened and have fed this back to them to try and prevent this happening in the future. Our Returns Team had issued a full refund upon receipt of the items however we're sorry to hear that the prices had changed when you went to re-order. We are keen to make this right for you so we have contacted you via email. If you have any further questions, please do not hesitate to respond back to us. Kind regards – PTW

Posted 1 year ago

“No communication when an item arrived broken, the refiund request wasclosed without explanation”

Helpful Report

Posted 1 year ago

Hello Ben, Thanks for sending your review into us. We apologise that your item had arrived in a damaged condition. We are keen to resolve this for you. One of our Customer Service Agents had emailed you shortly after your return request was raised as we wanted to arrange a free-of-charge return on this but needed additional information from you. We didn’t hear back from you after this. We have sent a further email to you so we can pick up where we were and continue the process. Please continue to liaise with us so we can resolve this for you promptly. Kind Regards – PTW

Posted 1 year ago

“Received a faulty battery and has taken ages to get everything sorted - ver slow customer service Disappointed as I’m still down a battery”

Helpful Report

Posted 1 year ago

Hello Jack, Thanks for sending in your review to us. We apologise that you felt our replacement process was not up to speed. Upon reviewing this, we can see we received your faulty item back with us on the 16/01/2024 after a free of charge return label was sent to you. Our Technical Team had actioned a replacement to you and this was delivered within 2 days. Please rest assured that our service is usually quicker than this however we had an increased number of customer contact during the festive period. We would like to thank you for your patience whilst we communicated. If you need any further assistance, please do not hesitate to contact our Customer Support Team who are on hand to help. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Ordered as per web site stating all orders would be delivered prior to Xmas Three times DPD failed to attempt delivery ! I contacted DPD to ask why they had failed on three occasions and was told they would deliver the Wednesday after Xmas this was a week later !! I contacted power tool world and cancelled the order Will not order from them again due to there delivery company ! Still waiting the refund when they received the item prior to Xmas ! AVOID until they get a decent delivery company”

Helpful Report

Posted 1 year ago

Hello Steve, Thanks for leaving a review with us. We apologise that your order had not arrived when you had expected it to. Our courier delivers 99.1% of our parcels successfully on a next working day delivery. We are saddened to hear that this did not happen on this occasion. Upon investigating this, we can see that you have liaised with our Customer Service Team and we have issued you with a refund for your order as required. We value your feedback as this helps us to provide a better service for our customers. If you need to get in touch with us, you can find our contact information on our website here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“The listing is inaccurate and therefore misleading.”

Helpful Report

Posted 1 year ago

Hi Martyn, Thank you for leaving us a review. We are sorry that you were unhappy with our product listings. Whilst being accurate in all that we do is a major priority to us here at Powertool World, sometimes mistakes can happen as we are only human! An agent from our Customer Support Team have emailed you to find out more information and to pin-point the issue you are raising so we can resolve this. We look forward to hearing back from you soon. Kind Regards - PTW

Posted 1 year ago

“Have purchased many things from PTW never had a problem, but this time they fell short”

Helpful Report

Posted 1 year ago

Hello Neil, Thanks for sending in your review to us. We apoloigse that you're unhappy with your order from us. We're keen to get this investigated. Upon review we can see you have already contacted us via email. Please continue to liaise with us so we can look to offer a suitable resolution. Kind regards - PTW

Posted 1 year ago

“Advised of guide fence issue and repacked the tool. Was asked to unpack and take a photo of fence and a replacement was to be sent out to receive the next day. Waiting home for replacement to be told, as it should have been arriving, that the part isn’t available.I can only guess they wanted proof so told me a part was being sent just so I’d unpack and send the picture. Had to get another mitre saw elsewhere.Cost me a few days work before Xmas. I can’t see myself ordering from here in the near future.”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving a review with us. We are sorry that your order arrived damaged. This is never expected and is disappointing to hear. Upon investigating, we can see that one of the Customer Support agents had been liasing with you about the issues you had been having. At the time of purchase there was a stock descepancy for the part required and due to this, a free of charge return was actioned to you along with a refund. We're do apologise that this cause inconvenience but we're glad that this is now resolved. Kind regards - PTW

Posted 1 year ago

“I bought a router from this company The screws for fastening the bush guide Were missing I emailed them and they said they would be in touch still have not heard from them not good service”

Helpful Report

Posted 1 year ago

“Not impressed with box as damaged”

Helpful Report

Posted 1 year ago

Hi & thank you for the feedback. Please contact our customer service department who will be more than happy to put this right for you. Kind regards - PTW

Posted 1 year ago

“Try somewhere else”

Helpful Report

Posted 1 year ago

Hi & thank you for the feedback. We would like to apologise that your order was held up by a day due to an issue at the DPD sortation facility. Unfortunately we were unable to notify our customers with sufficient warning of the delay. Kind regards - PTW

Posted 1 year ago

“The Milwaukee box arrived damaged of which must have happened in transit. I haven't had a chance to contact company but this will assist”

Helpful Report

Posted 1 year ago

Hi & thank you for the feedback. Please contact our customer services who will be more than happy to put this right for you. Kind regards - PTW

Posted 1 year ago

“Placed an order on the 8/11/23 today 21/11/23 Iv heard nothing I had a notification from DPD saying they are expecting my order that has since vanished Iv not been informed as to why there is a delay with my order and it’s dispatch, being asked at this point to review my experience what am I supposed to do? I’d like to give 5 stars”

Helpful Report

Posted 1 year ago

Hi Liam , We would like to apologise for the frustration this has caused. Our customer service guys have left a voicemail & confirmed via email that the parcel has been confirmed as lost & a full refund processed. Thank you for your patience while the investigation was concluded. Kind regards - PTW

Posted 1 year ago

“Sent the item back, which didn’t take long arrived Wednesday back with then by Friday, very good. I didn’t hear anything about then receiving the item apart from DPD service telling me they had delivered. I had to send a email three days later to find out what was happening,then I received my response,Not good”

Helpful Report

Posted 1 year ago

Hi & thank you for the feedback. We would like to apologise for your tool arriving damaged. We are however surprised to read this as the whole process from being informed of the issue to providing a full refund was completed within 5 working days. Kind regards - PTW

Posted 1 year ago

“The order came relatively quickly, not next day though. The box was badly packaged, as everything was lose in the delivery van, which was worry having all the components. The makita carry case is cracked but has been glued. But for the price it is, it should all be better packaged and not damaged upon delivery. As I need everything to work with, I cannot send anything back, but feel I should be compensated. I have used this company before and this is the first time it has happened.”

Helpful Report

Posted 1 year ago

“Delivered 1 day late for ‘overnight delivery’, apparently due to some warehouse problem I had to spend nigh on an hour on hold the next day to find out about, can’t fault the product or the price but late delivery and total lack of communication accessibility left a bitter taste, hence the rating”

Helpful Report

Posted 1 year ago

“I ordered a Makita guide rail adapter for my saw which was very expensive at £68 .The postage was extra which made it even more.The same item was at B&Q for £58 but wanted it sooner so I tried Powertool world. I was disappointed to find it delivered in a thin grey plastic bag which was probably the reason it was all bent when it was delivered.I had to remove the bars and straighten them on a vice with a hammer making it just acceptable I don’t think I will buy anything again unless the packing is better next time.”

Helpful Report

Posted 1 year ago

Power Tool World Reviews