Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“I was sent a damaged product, for all the company blaming their delivery partner for damage, even they know it was their own fault. I can only prove that if they share the video when the package came out of their warehouse, which they would never do. Next package delivered after 5 days and the box was taped exactly the same as it was on the damaged box initially. Yes, they did send a replacement, however they would have not had to do if they would have checked before dispatching an uninspected damaged box. Customer delayed and inconvenienced for no reason however customer service agents and manager made 100% sure that they lay the blame on the delivery partner only. Poor customer service. Rating is 2 (poor) just because they processed the return and redelivery without much fuss, again this should have never been the status (else would have been 1)”

Helpful Report

Posted 1 year ago

Hello Venkat, Thank you for leaving us your review. We are truly sorry for the experience you had when your order was delivered to you. This is not how we expect our customers to receive their items from us. Sometimes the transportation network can be tough on a parcel however both ourselves and our courier take damaged parcels seriously. We can see that you contacted our Customer Support Team who responded and arranged a free-of-charge collection of your damaged product. This was collected within 24 hours and a replacement was then dispatched back out to you within 10 minutes of us receiving your return. As mentioned in our communication, your feedback is valuable to us and will help us improve both the manufacturers and our packaging for future orders. If there is anything else we can assist you with, please do not hesitate to contact us directly. Our dedicated Customer Support Team is ready to help. You can find our contact details here: https://www.powertoolworld.co.uk/contact. Thank you once again for reaching out to us. Kind regards – PTW

Posted 1 year ago

“goods arrived ok but I asked a question on using it. no one had an answer so said they would ring me back. They didn't - not good.”

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Posted 1 year ago

Hello John, Thank you for sending in your review to us. We apologise for the delay in our response. I can see our Technical Team has now contacted you regarding your Makita Inflator, and you are satisfied with the outcome. If you are still needing assistance, please contact our Customer Support Team who will be happy to help. You can find our contact details here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“Although purchase and delivery of the Makita HS0600 Circular saw was flawless and the product itself great. It seems when it comes to after sales advice and back up, that's where it all falls apart.”

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Posted 1 year ago

Hello, Thank you for taking the time to leave a review, we are sorry to hear that our service did not meet your expectations. Unfortunately, on investigation we have been unable to find a record of any previous contact with you regarding your order. If we can be of any further assistance please don’t hesitate to contact us directly and one of our Customer Support Team will be happy to help. You can find our contact details here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Service poor when reporting fault with tool.”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for getting in touch with us, we are sorry to hear that our service did not meet your expectations on this occasion. Please be assured that customer satisfaction is always our priority. On investigation, we found that our Customer Support Team responded to your initial enquiry on 02/05/2023 to request further information, but have not yet received your reply. One of our team will contact you shortly to discuss your issues further. We appreciate your understanding and look forward to resolving this issue for you as soon as possible. Kind Regards - PTW

Posted 1 year ago

“So sorry to leave a poor review The product is excellent but delivery and customer service not so great ! Order came in a damaged box with a battery missing ! Ordered in time to do garden work over the bank holiday but unfortunately a replacement battery couldn’t be sent until Tuesday ! This didn’t arrive ! After contacting customer services again they informed me dpd had lost the replacement so yet another battery was sent ! Eventually after 7 days I finally got a battery ! I feel let down ! Especially as previous orders have been great ! Powertool world only apologised !”

Helpful Report

Posted 1 year ago

Hello Ian, Thank you for taking the time to leave us a review, we appreciate all customer feedback. We are sorry that your order was not delivered as expected, this is not the level of service that we aim to provide. Please be assured that we have completed an internal investigation into the initial damage to your parcel to improve our own processes, and in addition we have passed on your feedback regarding the loss of the replacement battery to our courier to help improve their service going forward. Please accept our apologies for the frustration this situation has caused, and we are pleased that we were able to reach a resolution following your discussion with our Customer Support Team. If you have any further questions, please do not hesitate to get back in touch with us. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“With ref to damaged DeWalt ds300 toolbox,lack of quality control in this case.”

Helpful Report

Posted 1 year ago

Hello, Thanks for getting in touch and leaving a review with us. We are sorry to hear that your toolbox was damaged on arrival, please be assured that this is not the standard we usually provide. We are pleased that our Customer Support Team were able to arrange a replacement to resolve this issue for you. If you have any further queries, please do not hesitate to get back in touch with us. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“worked one day and broke!( I don’t know how to return! There is no official store in Manchester! I don’t even have a phone number where you can contact!) Very bad!(”

Helpful Report

Posted 2 years ago

Hello Bohdan, Thanks for getting in touch and leaving a review with us. We were shocked to hear that your tool became faulty after one day of use, this is not the standard we usually provide. We are pleased that our Customer Support Team were able to arrange a replacement to resolve this issue for you. If you have any further queries, please do not hesitate to get back in touch with us. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“there is no way one can avail the warranty registration because no serial number asked for is found as usual”

Helpful Report

Posted 2 years ago

Hello Terry, Thanks for getting in touch and leaving a review with us. We are truly sorry that you had not had the smoothest experience when registering your tool for the manufacturer’s warranty. We can see you had spoken with a member of our Customer Support Team and they have been in communication with Makita to resolve this for you. Makita advised us that they will be in touch with you as soon as possible to resolve your warranty issue. If you have any further queries in the meantime, please do not hesitate to contact us using our details listed on our website here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“Power Tool World are fine its just the product.”

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Posted 2 years ago

“I ordered some tools, they sent a bent trowel, like banana, I asked them If they could send a strait one. for my strait wall. they replied "cant you bend it back"?”

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Posted 2 years ago

“Never got delivered struggle to get hold of the delivery company to found out where my parcel is shocking”

Helpful Report

Posted 2 years ago

Hello Kate, We are extremely sorry to hear about your negative experience with our courier. We understand how frustrating it can be not to receive your parcel as expected and we sincerely apologise for any inconvenience caused. Our Customer Support Team has been in touch with you today and are working towards a resolution as quickly as possible. We want to assure you that we take these matters seriously and are doing everything in our power to rectify this issue. We appreciate your patience and understanding in this matter. We will keep you updated with any developments and will be in touch as soon as we have a resolution. Kind regards – PTW

Posted 2 years ago

“I wrote them about my purchase of dewalt impact driver and there was no response.”

Helpful Report

Posted 2 years ago

Hello Robert, Thank you for taking the time to share your feedback regarding your experience with our Customer Support Team. We would like to clarify that we did receive your email regarding your purchase of the DeWalt impact driver, and our team responded within 24 hours of receipt. Although you initially responded to our email, we unfortunately did not receive any further communication following our reply. We would be more than happy to continue to assist you with any questions or concerns you may have about your order, please don't hesitate to contact us again. Kind regards – PTW

Posted 2 years ago

“Terrible delivery don’t expect them to arrive when they say it will try about 2-3 days late than the date agreed”

Helpful Report

Posted 2 years ago

Hello J Nichols, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised and sorry to hear that your order wasn't delivered when you had expected this to be. Our delivery success rate is usually incredibly high. Upon investigating this, we can see that you had ordered on a weekend with a 1-3 working day delivery method. Your parcel was then delivered to you on the 2nd working day of your delivery window. You can find out more about our delivery services available on our website here: https://www.powertoolworld.co.uk/delivery We hope the above helps explain the delivery services we have available and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Ignore the postage times, always come later”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry to hear that your order hadn't arrived when you had expected this to. Upon reviewing your order we can see that you had placed this on the 26/02/2023 and our courier delivered to you within the 1-3 working day delivery. This is inline with your delivery method select at checkout. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Not completely happy with the makita hoover I brought. I'm using a lxt 18v 5.0ah battery. The suction is incredibly low. It hardly picks up anything. Very disappointed for a £87 hoover. The only good thing I'd say about it is the attachments are of a good range. So if you could use them on a different hoover it might be worth it.”

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Posted 2 years ago

“Nu mi-am primit din 4 Baterii Dewalt 2, Am scris la voi , dar nimeni nu mi-a răspuns .”

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Posted 2 years ago

Hello Sergiu, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry, we have checked your order and can't see any DeWalt items on this associated with your review. This order only includes 1x HiKoki Reciprocating Saw. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Had to pay for return postage and only offered a credit instead of a refund.”

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Posted 2 years ago

Hello Joe, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that you had to return your product back to us. We can see that you had explained to our Customer Support Team that this was too heavy for your use and your return request was promptly approved. We do offer free returns on products which aren't working as expected and you can find out more on our Returns section on our website: https://www.powertoolworld.co.uk/returns-refunds We don't currently support refunds as store credit and all refunds for returns are processed back to the original payment method which I can see had happened on your order. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Waited over a week for delivery. I bought the goods with 3-5 day delivery so wanted to know where the goods were. They don’t answer the phone or reply to emails. I will definitely not be buying from powertool world ever again. Pay more for better service is my advice”

Helpful Report

Posted 2 years ago

Hello John, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that your order hadn't arrived when you had expected this to. We assure you that our delivery success rate is usually incredibly high with our courier. Upon investigating your delivery query it seems you had ordered over the New Year period which delayed your delivery due to UK Bank Holidays. We're sorry for any inconvenience this had caused you and we hope this doesn't stop you from buying with us again in the future. We can't see any call record from you however we can see you had emailed our Customer Support Team who answered your query within 24-48 hours. If you are still needing assistance, please do not hesitate to contact us. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“you write that you deliver the next working day, I pay for delivery the next day, but the delivery will not come in a few days. I am wasting time and money because I need what I bought from you to work. you don't get any discount for delaying the order and lying that it's the next business day, it's with me”

Helpful Report

Posted 2 years ago

Hello Bogomil, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear of the experience you've had when ordering from us. We only try to provide the best possible customer service that we can. Upon investigating your issue it seems an additional security check was needed from your payment provider which caused a delay in your order. Here at Powertool World we strive in protecting our customers and in a small number of instances, these additional checks are required to complete your order. We hope this doesn't stop you from buying from us in the future. When you had called to speak with us our Customer Support Team had actioned a refund on your order as requested. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“I have always bought from power tool world and in the past they have been amazing but on my last purchase DPD never delivered my parcel but I have to wait until a claim has gone in before they will reissue the items which I find frustrating as we need the items”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're disappointed to hear that your delivery didn't go as smoothly as we'd both expect. We assure you this is a one-off and our delivery success rate is usually incredibly high. Upon investigating your order, we can see that a replacement for your order had been dispatched from us as soon as our courier confirmed you hadn't received the goods. We glad to hear that you're a frequent shopper with us and we hope that this unusual circumstance hasn't put you off from doing business with us again. If you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

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