Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Power Tool World Reviews

4.9 Rating 37,209 Reviews

97 %

of reviewers recommend Power Tool World

Company Reviews

Product Reviews

Visit Website

Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for next day delivery. DPD gave 3 hour time window, ensured I was at home, but as a back up gave safe place instructions. 1 hour into time slot received DPD message that the driver had missed us! Tried to contact power tools to cancel the order, put in queue for 10 minutes then automotive message "can't take your call because no one is in work" blaming Covid. Parcel delivered following day by same driver, when asked why he never delivered yesterday, he said road blocked by lorry, a blatant lie. Will never use Power Tools again.”

Posted 1 year ago

Hello Graham, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that our courier hadn't delivered your order during their estimated timeslot. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. We have reported this to our courier to prevent situations like this from happening again. With regards to contacting our Customer Support Team we don't currently have an automated message advising issues due to COVID but we're open Monday to Friday, 9am to 5pm. Nevertheless, we're sorry you were unable to reach us when you had tried to contact us. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Wrong case sent. I received the one for the impact drill!”

Posted 1 year ago

Hello Iancu, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that you've received the wrong case with your kit. Upon investigating this, the TSTAK carry case you had been sent is the one advertised on our website. This is universal and compatible with both DeWalt impact and combi drills. This includes a removable foam block to make this cross-compatible. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Really poorly packed by Power Tool World. Raised the price on the day I bought and lowered it the next. Overall wasn't impressed and won't buy from them again.”

Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear of the issues you experienced with the packaging of your order. We take every bit of care to ensure that our orders arrive with our customers as safely as possible. There is a fine line between providing too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you originally provided us with, we are now able to package these more securely. We strive to offer our customers first-class service and products at competitive prices. We monitor our competitor pricing to ensure we are competitively priced at all times. Due to this, our prices can sometimes have small fluctuations. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Didn’t answer my email until item had eventually been delivered. Poor service, will buy my tools elsewhere.”

Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that you hadn't received a response in a timely manner from us. We always look to respond to our customer's queries within 24-48 hours. Looking into this for you, it seems you had emailed us over a weekend. We're open 9am to 5pm Monday to Friday (excluding bank holidays). A member of our Customer Support Team had responded to your email once we were back in office. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“My makita combi drill is faulty what can I do”

Posted 1 year ago

“I can not review this grinder as it did not arrive! The delivery company texted me to say it would arrive on the Monday. Unfortunately it didn’t so contacted power tool world by email. The next day I had a PayPal refund without any explanation as to why it didn’t arrive. I have brought from power tool world in the past and have been very happy. Would I use them again?”

Posted 1 year ago

Hello Mark, Thanks for taking the time to leave your review, we value all customer feedback. We're concerned to hear that your order never arrived with you. We sincerely apologise for this. Our delivery success rate is usually incredibly high. It seemed our courier had returned this parcel due to an error within their facility and because of this, our Returns Team had actioned a refund to prevent any further delay in getting you up and running with the items you needed. We would like to thank you for being a repeat customer with us and if you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“I’m still waiting for my purchase. The delivery time was delayed first time and now the second delivery time has come and still no parcel.”

Posted 1 year ago

Hello Ryan, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear that you had not received your parcel when expected. We have reviewed this and can see that as your delivery address was for the Scottish Highlands your order would have been delivered within 2-3 working days. You can see our delivery timescales on our website here: https://www.powertoolworld.co.uk/delivery/ Our courier has advised that all of your parcels were delivered correctly within the recommended timeframe. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Their dispatch ware house is near where i live so i asked if i could collect they said no but could have next day delivery. the next day they didn't deliver ( that cost me over £200 for a missed deadline) so yet again i asked if i could collect given how close their warehouse is. they then said it had already been dispatched at 1pm . at just after 7pm i get a notification from DPD to tell me that they had just collected the item and given that they advertise next day delivery if ordered before 7pm so I'm gonna assume they lied. oh yeah that cost me another dead line too. Do NOT trust them to honour their delivery dates as the £10 i tried to save using them cost me far more in reputation and money and even after i informed them of my dire situation and time sensitivity they chose to lie than rather allow me to collect direct from their warehouse. And please don't give me the "were sorry for the we feel you got a poor service reply to this " you knew and lied so . That says all i need to know”

Posted 1 year ago

“I ordered my item and paid £7.95 for next day delivery as I needed it for work, it didn’t turn up next day but the day after that so after paying £7.95 for next day was a waste of time”

Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We are sorry to hear that our usual high delivery success rate has not been maintained. It is extremely uncommon for delivery standards to drop and we hope this one-off does not put you off from shopping with us again in the future. We can confirm a refund of your delivery charge has been made back to your payment method due to the issue you had experienced and that your parcel was successfully delivered. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Product never arrived because of DPD incompetence. Returned for a refund, and you wouldn't send out a replacement. Won't be using you guys again”

Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear of the experience you have had with our courier. This is not the usual level of service we have come to expect from them, and rest assured we have fed this back to prevent this situation from happening again in the future. To allow you to get up and running as quickly as possible, our Returns Team had provided a refund to your original payment method. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Ordering and delivery spot on and easy to use. I did have a problem signing up to the reward scheme which means i can't collect points for future purchases.”

Posted 1 year ago

Hello Alonza, Thanks for taking the time to leave your review, we value all customer feedback. We are sorry for the issues you had experienced using with our loyalty scheme. This is not an issue we are aware of but would love to resolve for you. A member of our Customer Support Team has contacted you today to help. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Parcel went missing and PTW just blamed the courier and told me I would have to wait to find out the outcome!!!”

Posted 1 year ago

Hello Kevin, Thanks for taking the time to leave your review, we value all customer feedback. We are disappointed to hear of the experience you have had with the courier we use. We can see there had been an issue with your parcel and we had agreed to refund your order to prevent any further delay with you getting the tool you had originally needed. As advised, we have actioned feedback to our courier to prevent this from happening again. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Quick delivery but unsure if tools are legitimate, first job a set of bahco spanners went rusty.”

Posted 1 year ago

Hello Darren, Thanks for taking the time to leave your review, we value all customer feedback. We can categorically confirm that all products we sell are genuine and legitimate. We can also confirm that machine oil is present to protect the spanners from rusting as supplied to us directly from BAHCO. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Good price and speedy delivery”

Posted 1 year ago

“Very good price but check if they selling brand new and not customer returned.”

Posted 1 year ago

Hello Mohammed, Thanks for taking the time to leave your review, we value all customer feedback. At Powertool World we strive to offer our customers first-class service and products at competitive prices. We would also like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Promised me full refund still 7waiting ✋️ 🙃”

Posted 1 year ago

Hello Brian, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear that the Milwaukee Tote Bag wasn’t to your liking. All of our product information is provided to us directly from the manufacturer so this is as accurate as can be. We can see that a full refund has recently been carried out by our Accounts Team after we received your returned item. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Really poor packing. They sent me a loose circular saw in a cardboard box. Literally no packaging inside of the shipping box, so the box was pretty badly battered from the saw bouncing around. Luckily the saw works but I don't be ordered from them again. On the plus side it was well priced and shipped quickly.”

Posted 1 year ago

Hello Ed, Thanks for taking the time to leave your review, we value all customer feedback. We apologise that your order wasn’t packaged to your expected standard. We try to find the right balance of securing our packages sufficiently for transit whilst keeping our contribution to landfills to a minimum. We have reported your feedback to our warehouse to help improve our packaging in the future. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Open box received with equipment already used. Disappointed”

Posted 1 year ago

Hello Jon, Thanks for taking the time to leave your review, we value all customer feedback. We’re surprised to hear that you’ve received a used tool & can’t see that you’ve contacted us to discuss this. A member of our Customer Support Team has tried to call you today to resolve this but we’ve been unable to speak with you whilst you're free. If you’d still like to discuss this, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Reasonable pricing and quick delivery, however order came in a plain brown box rather than actual manufacturers packaging (repackaged?). Some of the standard accessories listed were also missing, after contacting customer services they informed me that they don't come with the sander despite being listed in description. Partial refund to cover replacement of missing items was eventually given. I'm unlikely to use Power Tool World again as can't trust all parts of my order will arrive.”

Posted 1 year ago

Hi Ryan, Thank you for taking the time to leave your review, we value all customer feedback. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. We would like to apologise for the issues you have experienced with your order regarding our listing issue and are happy that you have accepted our offer for a partial refund. Kind regards – PTW

Posted 1 year ago

“I got my order and the hammer loop broke within 1 day I've emailed them and had no reply”

Posted 1 year ago

Hi, thank you for the feedback. We would like to apologise for the inconvenience of receiving a faulty product & reassure you that as soon as the customer service office reopened after the Jubillee Weekend your return was prioritized. Please accept our apologies for any delays in putting this right. Kind regards - dave@powertoolworld.co.uk

Posted 1 year ago

«
1
...
2
3
4
5
6
»

Power Tool World is rated 4.9 based on 37,209 reviews