I have used Power Tool World a few times now. The products I've purchased have been at good prices and arrived quickly. When I receive my last purchase, a Makita chain saw, it appeared from damage to the box that the product may not be new. Inspecting the saw, I could see no evidence of previous use, however it had been supplied with a substitute Oregon chain, rather than an original Makita chain. This suggested to me that perhaps the saw had been a return. This may explain how Power Tool World were able to offer a more competitive price than other suppliers? The saw works fine and I am happy with my purchase. If it is a return, I would have liked to have known at the time of purchase that this was what I was buying.