Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.83

4.8 Rating 44,667 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“The Girls are fabulous at PTW. they are always pleasant, they greet you with a smile and hiya.. Items are always ready for you to pick.. They do PTW proud”

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Posted 1 month ago

“Good service and fast delivery, easy to deal with”

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Posted 1 month ago

“ALWAYS GREAT SERVICE FROM THIS COMPANY PRICING IS VERY FAIR TOO”

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Posted 1 month ago

“Great company,competitive prices ,always on time”

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Posted 1 month ago

“Excellent service as usual great prices and fast delivery very happy.”

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Posted 1 month ago

“Still haven’t received after 3 weeks.”

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Posted 1 month ago

Hi David, We’re really sorry to hear your order hasn’t arrived after three weeks. This isn’t what we want for you. We’re checking with the courier to locate your package and get an update as quickly as possible. If you can share your order number or any details, that will help us resolve this faster. We’ll keep you posted as soon as we have news. Thank you for your patience and for giving us the chance to make this right. Kind regards, Power Tool World

Posted 1 month ago

“PowerPoint World are ALWAYS reliable for selling quality products with minimum fuss and Great Communication Thanks”

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Posted 1 month ago

“Easy ordering process, competitive price and delivered when it was promised. What more could you expect!”

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Posted 1 month ago

“Yeah good company, but my last 2 purchases came without manuals, just wrapped in bubble wrap in the normal white split dewalt box,”

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Posted 1 month ago

“I will never use the company again poor customer service and very poor delivery”

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Posted 1 month ago

Hi Christopher, We’re really sorry to hear about the poor customer service and delivery experience. This isn’t how we want to be and we appreciate you flagging it. We’re looking into what happened with your order and will follow up with you as soon as we have an update. If you can share your order number or any details, that will help us resolve this faster. Thank you for your patience and for giving us the chance to make this right. Kind regards, Team Power Tool World

Posted 1 month ago

“Good price and swift delivery - perfect.”

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Posted 1 month ago

“Fantastic service, really quick delivery . Will recommend”

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Posted 1 month ago

“Easy to order and the price was fantastic, super quick delivery.”

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Posted 1 month ago

“Everything u need fast delivery”

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Posted 1 month ago

“Received Dual battery charger, which was exactly what I ordered and will save me time”

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Posted 1 month ago

“Placed two orders that all got to us on time and in perfect condition. Great customer service also reminding us to log warranties. Would use them every time”

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Posted 1 month ago

“Having purchased a Milwaukee slim organiser case, I was greeted with a big white Milwaukee sticker stuck onto the transparent lid which (as careful as I was) tore off leaving a horrible mess on the front, despite trying to clean this off using different methods from different recommended websites. It just made it worse! Having spoken to customer services I was offered £5 to spend more with them! A word of advise. If you order anything with a big white Milwaukee sticker stuck to the front of it, don’t even try. Send it straight back!”

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Posted 1 month ago

Hello Jonathan We’re sorry to hear about the difficulty you experienced with the Milwaukee slim organiser case. The sticker is applied by us for product identification, and it can usually be removed safely without damage by using warm, soapy water. We apologise if this wasn’t clear at the time of purchase and for any inconvenience caused while attempting to clean it. We apologise if the resolution offered did not meet your expectations. Your feedback is valuable and has been passed on to our team to review, as we are always looking for ways to improve both our products and customer experience. Thank you for sharing your experience.

Posted 1 month ago

“I ordered 2 recip saws & 2 batteries worth over £1,200 and got notification that it was delivered which it was not! I then was unable to contact anyone on the phone at Power Tool World because they have a phone system that takes you round in circles and connects to NOBODY!! DHL who confirmed the package was delivered although it was not delivered to the specified address, was the same for contact - could not speak to anyone. I eventually had to resort to online chat for both. After many days I got a response from DHL with a stupid picture that was supposed to be the proof of delivery. No name, no signature just a picture that was not from the building that the package was supposed to be delivered to. After a few more days, after already telling Power Tool World that the package definitely had not come to my building, they sent me the same stupid picture from DHL!! Power Tool World then told me, STILL ON ONLINE CHAT, NO CALLS, that they can't give me a refund and needed another 48 hours to investigate! After another 72 hours, they finally asked if they they can send me a replacement, but they could only send me one recip saw and not the 2 that I had ordered!! I politely declined and requested a refund!!! This whole process took over a week and the credit to come back to my account - EVEN LONGER!! The service and the lack of contact on an order of such high value and the fact that NO ONE can actually speak to you and you have to resort to online chat with a PAINFUL RESPONSE TIME was quite pathetic and appalling. For these reasons, I would be extremely reluctant to use Power Tool World again.”

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Posted 1 month ago

Hello Kumar We’re very sorry to read about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must have been to receive a delivery notification for such a high-value order when the parcel had not arrived as expected. As soon as this was reported to us, we raised an investigation with the courier to determine what had happened to the delivery. Unfortunately, these investigations can take some time while the courier reviews the tracking information, driver records and proof of delivery. We appreciate that the process took longer than you would have liked, however we acted as quickly as possible based on the information provided by the courier during the investigation. Once it became clear that the parcel had not reached you, the matter was resolved and a refund was processed. We are also sorry to hear that you were unhappy with the communication methods available. Your feedback regarding contact options and response times has been noted and will be passed to the relevant team as we are always looking for ways to improve our customer service. We genuinely regret the inconvenience caused in this situation and appreciate your patience while the issue was being investigated. Kind Regards PTW

Posted 1 month ago

“Perfect thanks 👍”

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Posted 1 month ago

“Top company 👍”

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Posted 1 month ago

Power Tool World is rated 4.8 based on 44,667 reviews