Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.82

4.8 Rating 46,617 Reviews

97 %

of reviewers recommend Power Tool World

Visit Website

Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Easy to order and good delivery”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Bought a Makita hand held grass trimmer from Power Tool World and paid £6.00 for express delivery. It took a week for my tool to arrive. Even though I live in Northern Ireland it is still unacceptable to have to wait that long. I know you will blame the courier for the delay, then change the courier”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“I was led to believe that I had no right to return the product, which I later discovered was not true. I stood my ground and returned the item regardless, despite having to pay for the delivery myself. The whole experience was extremely uncomfortable and disappointing. As a result, I would not only never use this company again, but I would also warn others to think twice before purchasing from them.”

Helpful Report

Posted 1 month ago

Hi Terry, Thank you for your review. I can see you are in the process of returning your item to us, our return process is detailed in our terms and conditions and across our website. Your feedback will help us improve what we do. Kind Regards Power Tool World

Posted 1 month ago

“Great price, quick delivery”

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Posted 1 month ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“This is my go too company for my tools. Highly recommend 👍🏻”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“They don't respect customers, they don't handle complaints for five months”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We can see your complaint was handled by our customer service team and the required support from the manufacturer was provided. If you need further help or support please contact us at www.powertoolworld.co.uk/customer-service Kind Regards Power Tool World

Posted 1 month ago

“Excellent service as always”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Ordering the product was effortless. The packaging of the product was dire ! Protect a valuable product.”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for your review. We will use your feedback to improve what we do. Kind Regards Power Tool World

Posted 1 month ago

“Great service although delivery was a little late, but this was probably down to the courier”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Great service as always quick dispatch.”

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Posted 1 month ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Absolutely amazing quality”

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Posted 1 month ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Items arrived promptly.”

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Posted 1 month ago

Hey, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Decent company you deal with, been a while since I last used them but would recommend”

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Posted 1 month ago

Hey David, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Good value Excellent service And great shop”

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Posted 1 month ago

Hey Martin, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Lightning despatch but courier - DPD -let their delivery promise down in the end. Power Tool World refunded the delivery fee in all fairness, so keep my 5 star rating.”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“If I could give this compact a minus score I would. They delivered the order to the wrong address and claimed the fault was not with their system. But neither their telephone or online message service worked either. And I don't ever know the address it was delivered to. They refused to help at all. So they have over £200 of my money and I have nothing. I wouldn't touch this company again.”

Helpful Report

Posted 1 month ago

Hi Julie, We are sorry to hear you have had a negative experience, we would never want this. I can see your team have worked with you to try and resolve this for you. Unfortunately because the delivery address was entered incorrectly when placing the order, we are not able to provide a refund or contact the receiver to retrieve the items. We have given you as much information as we can via email on how this could be resolved. Please email us back or call if you need any further assistance. Kind Regards Power Tool World

Posted 1 month ago

“You told me my package was delayed ... no detail. You then told me it was being delivered the next day. The parcel arrived but it was only the bare tool, no battery or charger or explanation. The battery and charger arrived the day after. Suggestion - tell me that part of my order is delayed and it will arrive in two separate consignments. Job done.”

Helpful Report

Posted 1 month ago

Hello Ian, Thank you for your review, we are sorry you have had a negative experience during your delivery. We will look into what has happened here so we can try and improve our communication, your feedback is greatly appreciated. Kind Regards Power Tool World

Posted 1 month ago

“excellent customer service very quick delivery great buying experience will use again 5*”

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Posted 1 month ago

Hello Jason, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Dewalt power drill delivered in quick time and it’s just what I expected.”

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Posted 1 month ago

Hello Clive, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

“Good price and fast delivery”

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Posted 1 month ago

Hello Rachael, Thank you very much for your kind review. We’re delighted you had a great experience and look forward to delivering to you again soon. Kind Regards Power Tool World

Posted 1 month ago

Power Tool World is rated 4.8 based on 46,617 reviews