Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.83

4.8 Rating 45,324 Reviews

97 %

of reviewers recommend Power Tool World

Visit Website

Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company ,good prices and very reliable”

Helpful Report

Posted 1 month ago

“Excellent prompt service”

Helpful Report

Posted 1 month ago

“Excellent service and fast delivery”

Helpful Report

Posted 1 month ago

“I ordered a grinder for my husband birthday, I couldn't believe how quick the process was. From ordering to delivery 3 days. Anytime my husband needs any new tools I know were to go. Amazing service. Thank you”

Helpful Report

Posted 1 month ago

“Customer service is shocking, don’t answer the phone. I should have read the reviews prior to my purchase”

Helpful Report

Posted 1 month ago

We’re sorry to hear you’ve had a frustrating experience and that you’ve struggled to reach us by phone. We understand how important it is to be able to get through quickly when you need support, and we apologise that we haven’t met that expectation on this occasion. We are continually working to improve response times across all our contact channels, and your feedback is appreciated as it helps us identify where we need to do better. If you still need assistance with your order, please let us know and we’ll be happy to help resolve this for you as quickly as possible. Kind Regards PTW

Posted 3 weeks ago

“Very good to deal with, goods supplied quickly at good value.”

Helpful Report

Posted 1 month ago

“Arrived on time easy to deal with would definitely use your company again”

Helpful Report

Posted 1 month ago

“24hr delivery 3 days later still no delivery contact power tool world told me its was out for delivery waited in still no delivery contact them again and they informed to that they hadn’t even sent it No reply’s to emails. They don’t answer the phone unless you contact at 9am after that just sit on hold Wouldn’t use again”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about your experience and completely understand your frustration with the delays and the lack of communication you received. This is not the standard of service we aim to provide. In this case, the courier unfortunately lost the parcel within their network, which resulted in the delivery not progressing as expected. As soon as this was confirmed, we processed a full refund for your order. We appreciate how inconvenient this situation has been and are sorry for the time and frustration it has caused. Your feedback has been noted and will be used to help us improve both our processes and communication moving forward. Kind Regards PTW

Posted 3 weeks ago

“Great company no drama!!!!”

Helpful Report

Posted 1 month ago

“Easy to deal with, excellent service.”

Helpful Report

Posted 1 month ago

“Good delivery 😉”

Helpful Report

Posted 1 month ago

“I needed an extra charger and a couple of higher capacity batteries for my Dewalt kit. I shopped around all of the popular suppliers but Power tool world had the best price by quite a margin. It was all delivered very quickly. I will definitely be back when I need some more kit.”

Helpful Report

Posted 1 month ago

“Quick delivery. First rate.”

Helpful Report

Posted 1 month ago

“The two orders I've made were delivered correctly and promptly. Goods ( router bits ) mer requirements.”

Helpful Report

Posted 1 month ago

“Top quality company highly recommend good prices top quality tools 100 percent recommend”

Helpful Report

Posted 1 month ago

“Super product”

Helpful Report

Posted 1 month ago

“5 stars all the way…Absolutely thrilled with both the Milwaukee products and service I have received from PTW, thank you very much.”

Helpful Report

Posted 1 month ago

“Great service. Brilliant price”

Helpful Report

Posted 1 month ago

“Very good range of tools and accessories at the right price. Excellent service.”

Helpful Report

Posted 1 month ago

“Over 1.5m already no power to stay straight strong”

Helpful Report

Posted 1 month ago

Power Tool World is rated 4.8 based on 45,324 reviews