Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 43,959 Reviews

97 %

of reviewers recommend Power Tool World

Visit Website

Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 3 items from this company only 1 item arrived. I have tried on multiple times to contact via email and phone, they do not respond! The level of customer service is beyond shocking. I Suggest you look at the reviews on other sites. Do not use this company, they are quick to take your money and nothing else. I will unfortunately need to report as fraud to my card issuer for a refund.”

Helpful Report

Posted 1 month ago

“Very professional delivered when they said they would !”

Helpful Report

Posted 1 month ago

“Great delivery, very quick and well packaged. Item exactly as expected.”

Helpful Report

Posted 1 month ago

“Good price online and quick delivery. The drill received was too chunky for my needs with 5Ah batteries, but power tool worlds returns process was easy, fair and quick. Thank you, would recommend.”

Helpful Report

Posted 1 month ago

“Easy to use website, good prices, item delivered in good time”

Helpful Report

Posted 1 month ago

“I purchased 2 grinders 4 batteries and 2 chargers. I only received 1 grinder 2 batteries and 1 charger tried several times via phone and email to contact yourselves to speak to someone. waste of time”

Helpful Report

Posted 1 month ago

Hi there, I’m truly sorry to hear about not receiving your items and the difficulty contacting us. This is not the standard we strive for. We can see that this is with one of our agents and we are just awaiting a response from yourself for us to wrap the investigation up. Thank you for your patience. Kind regards, Power Tool World

Posted 1 month ago

“Used for years, usually good- this time terrible!”

Helpful Report

Posted 1 month ago

Hi Aaron, I’m truly sorry to hear about the terrible experience this time. This falls well below our standards. I’ll escalate this to our team to investigate what went wrong and to ensure you receive a resolution promptly. Kind regards, Power Tool World Team

Posted 1 month ago

“Used power tool world for my last purchase and was very pleased with the price and fast delivery. i would use again.”

Helpful Report

Posted 1 month ago

“Just bought a Milwaukee Leaf blower, which is remarkably efficient and light to use. Great price with Power Tool World and very prompt delivery. Arrived almost before I expected it!”

Helpful Report

Posted 1 month ago

“Great service and fast delivery would deal with them again”

Helpful Report

Posted 1 month ago

“Ordering through Power Tool World was quick and straightforward. Delivery was also super quick.”

Helpful Report

Posted 1 month ago

“Great price and speedy delivery 5 STARS”

Helpful Report

Posted 1 month ago

“All good so far ☺️”

Helpful Report

Posted 1 month ago

“Everything excellent other than a small delay in delivery.”

Helpful Report

Posted 1 month ago

“Order no 1002292900 Ordered something late afternoon and it arrived the next morning. Not a bad thing to say. They were also cheaper than their competitors”

Helpful Report

Posted 1 month ago

“Reliable all times.”

Helpful Report

Posted 1 month ago

“Great price and fast delivery, will use again 👍🏻👍🏻”

Helpful Report

Posted 1 month ago

“Absolutely appalling customer service. No answer on phone line, and very poor email support. I purchased 10 grinding discs and when only 2 arrived I tried calling them with no answer. I then sent an email, only hearing back 3 working days later, with a completely useless reply saying that they had passed it on to their investigation team. I asked for them to hurry as I needed the items I had ordered - no response. Another 2 days later after sending numerous emails with no reply I received an email saying that they couldn’t find the missing items and that since they were now out of stock, they couldn’t send out replacement items! They offered a refund but once again, after many emails asking for them to send the refund and many days of waiting I finally received a part refund for the missing items. Overall a very poor and frustrating purchase, this being said after numerous previous orders I have made from them.”

Helpful Report

Posted 1 month ago

Hi Calvin, I’m truly sorry to hear about the experience you’ve had, this is far below the standard of service we aim to provide, and I completely understand how frustrating this must have been, especially when you needed the items urgently. Please be assured that your feedback has been escalated so we can address the issues with our customer service processes and prevent similar situations from happening again. Thank you for taking the time to share your experience, we will use this to improve. Kind regards, Power Tool World

Posted 1 month ago

“Excellent price and delivered the next day (Saturday!!) Fantastic service.”

Helpful Report

Posted 1 month ago

“very cooperative”

Helpful Report

Posted 1 month ago

Power Tool World is rated 4.8 based on 43,959 reviews