Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 43,958 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Great price delivered on time”

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Posted 2 weeks ago

“Excellent product, fast effective delivery, would highly recommend using this company”

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Posted 2 weeks ago

“Quick delivery good shop”

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Posted 2 weeks ago

“Customer service impossible to reach by phone takes 2 days for any email contact to be answered .”

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Posted 2 weeks ago

Hi John, I’m really sorry to hear about the difficulty contacting us and the frustration this caused. We have been experiencing a higher than anticipated call and email volume. I can see that you are now in contact with an agent and they are working to get the matter resolved. Thank you for your patience. Kind regards, Power Tool World Team

Posted 2 weeks ago

“Excellent service, extremely fast delivery”

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Posted 2 weeks ago

“Used Power Tool World for the first time and found their website very easy to use and their tools very competitively priced. Power tool World kept in touch by E- mail throughout the whole process and delivery was quick and efficient and without any issues, the tool arrived on/ time and well packaged- back up was very good with the company helping to arrange extended Bosch warranty.”

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Posted 2 weeks ago

“Easy to use website and quick delivery”

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Posted 2 weeks ago

“Good and easy shopping”

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Posted 2 weeks ago

“Got an Excellent deal on this router. Even with no deals the prices for Makita xgt is good, fast delivery also. good retailer.”

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Posted 2 weeks ago

“What can I say- ordered product based on lowest price.....and it arrived...10/10!!”

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Posted 2 weeks ago

“Power Tool World is my first choice for buying new tools. Good value and service.”

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Posted 2 weeks ago

“Great customer service! I done mistake on shipment, contacted customer service and they sorted problem very quickly. As well great prices”

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Posted 2 weeks ago

“Excellent service all the way from ordering to delivery”

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Posted 3 weeks ago

“First time I've used this company and I'm not disappointed.”

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Posted 3 weeks ago

“Easy online purchase great price from power tool world couldn't find cheaper”

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Posted 3 weeks ago

“Good price, comms and delivery.”

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Posted 3 weeks ago

“Very fast delivery time”

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Posted 4 weeks ago

“Battery worked for a week and now doesn't charge”

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Posted 4 weeks ago

Hi Lucus, I’m really sorry to hear the battery stopped charging after a week. This isn’t what we want. We’ll look into it with our tech/returns teams and arrange a resolution directly. Thank you for your patience. Kind regards, Power Tool World Team

Posted 3 weeks ago

“I ordered about £130 worth of batteries on 1st November, a Saturday. I received a despatch notification at lunch time on Tuesday 4th. Early on Thursday 6th I received a notification from DHL stating "possible packaging damage". Their tracking page said nothing more besides contact your sender for further info, which I did a couple of hours later. Up until this point Powertool World had done nothing wrong in my opinion and everything was within their power to fix. Friday 7th lunchtime: "We have contacted DHL to request for further information regarding the damage scan showing. They have been advised that they will need 2-3 hours for the report to be sent over". Monday 10th at 11pm I requested an update. Tuesday 11th, 9am: "we are still awaiting an update from DHL, we will request for the parcel to be returned to ourselves, confirm if you want a replacement or refund", 2 hours later, I stated I still wanted the batteries. I also requested they use any courier other than DHL. Up to this point, my only complaint is the slow comms turnaround. Understandable with Black Friday coming up. Things just went downhill from there though. Thursday 13th, just before 5pm: "We have noted that you would like a replacement issuing, the Returns Team will issue this as soon as the returning item has been processed." I replied around 9:30 on Friday 14th along the lines of "this isn't a return because I never received anything. I don't see why you need to introduce an additional delay in 'processing' a return" and "I think most businesses would just send the items paid for out of stock in this situation, given the customer has already been inconvenienced." Next reply was Wednesday 19th, 10am: "We have now received a response from DHL and unfortunately, they have not been able to locate the missing parcel. We have requested for your replacement to be dispatch as soon as possible and you will receive tracking information once it has been scan into the DHL network." I replied a couple of hours later pointing out I was getting a lot of promotional emails from them about Black Friday offering "free next working day delivery on orders over £100" I got an email on Saturday 22nds asking me to rate a named customer service operative. Til that point all the correspondence I had received was signed by somebody else. I pointed out that it was 3 weeks since I placed the order and 10 days since I confirmed I still wanted them. On Tuesday 25th I received another email, confirming it was dispatched on 21st and it was out for delivery. In fact I also received notifications from DHL that it was out for delivery on 24th, 25th and 26th and then back to the depot each day. On the 26th the excuse was "unable to access the address" They finally arrived on Thursday 27th, almost 4 weeks after ordering. My policy is to only give 1 star if I am unable to consume the product or service. PowerTool World have come closest to earning one star despite delivering in the end. Also: there is a phone number on the "contact us" page of their website. I don't believe anyone ever answers that phone line. No one ever did for me. Conclusions: • This business would probably got 5 stars from me if the original despatch had arrived the Friday after I ordered it. The original issue might not have been their fault. • They were unable or unwilling to address the issue though. I confirmed I still wanted the batteries on Tuesday 11th, while there's a next working day delivery on offer. If I had received the batteries that Friday, they may still have had 4 stars. • Ultimately, service just wasn't good enough. I wouldn't order from them again unless I was willing to wait a month for a hefty saving on price”

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Posted 1 month ago

Hi Tom, I’m really sorry to hear about the prolonged delays and the poor communication you experienced. This falls well below the standard we aim to provide. We’ll escalate this to our Returns and Logistics teams to investigate what went wrong. We will also review the DHL handling and our updates to prevent this from happening again. Thank you for bringing this to our attention, and we appreciate your patience while we resolve it. Kind regards, Power Tool World

Posted 4 weeks ago

“I purchased 3 items from this company only 1 item arrived. I have tried on multiple times to contact via email and phone, they do not respond! The level of customer service is beyond shocking. I Suggest you look at the reviews on other sites. Do not use this company, they are quick to take your money and nothing else. I will unfortunately need to report as fraud to my card issuer for a refund.”

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Posted 1 month ago

Power Tool World is rated 4.8 based on 43,958 reviews