Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.83

“Lowest price around and next day dispatch. Can’t ask for more”

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Posted 4 weeks ago

“Please return”

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Posted 4 weeks ago

Hello Radu Thank you for your message. If you would like to arrange a return, this can be done quickly and easily through our website at www.powertoolworld.co.uk. Alternatively, you can contact our customer service team by emailing help@powertoolworld.co.uk and they will be happy to assist you with the process. Once the request has been raised, our team will guide you through the next steps. Kind regards, PTW

Posted 4 weeks ago

“Speedy delivery and competitive prices , already ordered for a second time.”

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Posted 4 weeks ago

“Excellent service”

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Posted 4 weeks ago

“Great price & great service, I will definitely use them again.”

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Posted 4 weeks ago

“Power Tool World is a good organization this purchase is the second from PTW and both have been good experiences.”

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Posted 4 weeks ago

“Quick service, fast delivery.8”

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Posted 1 month ago

“Excellent service at a great price”

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Posted 1 month ago

“Purchased a “new” cordless hedge cutter. Received it in good time, although the box was battered and broken due to no additional packaging. I checked the manufacturing date on the item, to find it was actually made in 2021, so 5 years old already. I also found out that this unit was subject to a safety recall. Contacted PWT, their response was simply not our problem, contact the manufacturers directly. And that was that. Not happy. Definitely won’t be buying from them again. I should have read these reviews before purchasing from!”

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Posted 1 month ago

Hello Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience. All of our products are supplied as new and sourced directly through authorised channels. The manufacturing date on a product does not affect its condition or its status as a new item, and many manufacturers produce items in batches which may remain in distribution for some time before being sold. Regarding the safety recall you mentioned, product recalls are issued and managed directly by the manufacturer. For safety and traceability reasons, manufacturers normally require customers to contact them directly so they can register the product and arrange any necessary inspection, repair, or replacement as part of the official recall process. We’re sorry that the packaging arrived damaged in transit. While couriers do their best to handle parcels carefully, occasionally boxes can be affected during delivery. We do appreciate your feedback and are sorry that on this occasion your experience did not meet expectations. Kind regards,

Posted 4 weeks ago

“Ordering process straight forward. Competitive price for an excellent product. Arrived as advertised on schedule. Recommended”

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Posted 1 month ago

“Return please .”

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Posted 1 month ago

Hello Radu Thank you for your message. If you would like to arrange a return, this can be done quickly and easily through our website at www.powertoolworld.co.uk. Alternatively, you can contact our customer service team by emailing help@powertoolworld.co.uk and they will be happy to assist you with the process. Once the request has been raised, our team will guide you through the next steps. Kind regards, PTW

Posted 4 weeks ago

“Easy fast dispatch with a good price! Not much more to say but I will use again!!”

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Posted 1 month ago

“Every single item is perfect”

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Posted 1 month ago

“Unable to get hold of anyone in customer service. had to go to PayPal to get my refund but if customer service answered the phone i would have happily dealt with them to resolve to very poor choice in delivery company they use.”

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Posted 1 month ago

Thank you for your feedback. We're sorry to hear that you had difficulty reaching our customer service team. We always aim to respond to customers as quickly as possible and apologise if this was not your experience on this occasion. We understand how frustrating this can be. Customers can contact us by phone, email, or through our website, and our team works to resolve any issues as quickly as possible. Regarding delivery, we currently use DHL as part of our contracted courier service, but we do appreciate your feedback and will take your comments on board. We're sorry that the situation resulted in you needing to open a PayPal case, but we’re glad that your refund has now been resolved. Kind regards, PTW

Posted 4 weeks ago

“I have used power tool world on a regular basis and never failed to give great service”

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Posted 1 month ago

“Competitive pricing and swift delivery service”

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Posted 1 month ago

“Please use Royal Mail”

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Posted 1 month ago

Hello Alan Thank you for taking the time to leave your feedback. We’re sorry to hear that you would have preferred your order to be sent with Royal Mail. At present, we have a delivery contract in place with DHL, which is why all of our parcels are dispatched using their service. We do appreciate your comments and will certainly take your feedback on board, as customer experience is very important to us. Thank you again for sharing your thoughts. Kind regards, PTW

Posted 4 weeks ago

“Easy to use website and have good offers on products. Quick delivery and items packaged to a decent standard.”

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Posted 1 month ago

“I have used this company in the past and found them to be value for money and efficient. I am very disappointed in their after sales service.”

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Posted 1 month ago

Hello Kevin Thank you for your review and for using us again in the past — we really appreciate your continued support. I'm very sorry to hear that your parcel arrived damaged and that you feel disappointed with the after-sales service you received. Unfortunately, damage can occasionally occur while items are in transit with the courier, but we absolutely understand how frustrating that can be. Please be assured that we take situations like this seriously and always aim to resolve them as quickly and fairly as possible. If this hasn't already been resolved, please contact our team directly with your order details so we can review the case and do our best to help put things right. Thank you again for your feedback — it helps us improve our service. Kind regards PTW

Posted 4 weeks ago

“Very helpful and quick pick up point”

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Posted 1 month ago

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