Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Did not realise batteries were not included. Everything else was very good.”

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Posted 1 year ago

Hello Alan, Thanks for taking the time to leave your review, we value all customer feedback. The item which you had purchased on your order did include 2x 2.0Ah DeWalt batteries along with your DeWalt charger. We can see that these had been delivered to you successfully. We can’t see that you had contacted us yet to discuss this. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Need to re check how they package some products”

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Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear that your product had arrived damaged. We had reported this to our courier to ensure they are handling our packages as safely as possible. We are also glad that you had resolved this issue when you had spoken with our Customer Support Team. There is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Great product at a great price but slow delivery. Item ordered Tues after hours so expected delivery on Thurs on next day.Did not receive till following Tues after having to phone and enquire as to where my order was.”

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Posted 1 year ago

Hello Colin, Thanks for taking the time to leave your review, we value all customer feedback. We are sorry to hear that our usual high delivery success rate has not been maintained. It is extremely uncommon for delivery standards to drop and we hope this one-off does not put you off from shopping with us again in the future. We can see that in-line with your delivery method selected your order was delivered the next day after your expected delivery date. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“The item I ordered didn't work. I've sent it back & received an email so far which is a good start. I scored you a 3 out of 5 because I've yet to receive my working order, once I do I can give a better score. Kind regards Quinton Hillocks”

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Posted 1 year ago

Hello Quinton, Thanks for taking the time to leave your review, we value all customer feedback. We are really surprised to hear that you have had issues with the HiKOKI (Hitachi) UC18YG charger. This is generally regarded as being a quality product. We can see you had contacted us, and we had dispatched a replacement to you as quickly as possible. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Packaging not good”

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Posted 1 year ago

Hello Stephen, Thanks for taking the time to leave your review, we value all customer feedback. We are really surprised to hear that you have had issues with packing included with your order. We try our hardest to ensure our products are wrapped securely for transport but also that we are doing what is best for the environment in the level of packaging we include. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“did not deliver on time as stated”

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Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear that you had not received your order when this was expected. All our delivery times and methods are listed on our website and are shown before your payment is processed. With regards to your order, we can see that this was delivered to you within 3 working days as outlined on the product listings of the items you had purchased. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Prompt service”

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Posted 1 year ago

“Try to purchase in plymouth store but gave up and bought on line.”

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Posted 1 year ago

“Easy site to use”

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Posted 1 year ago

“Power Tool World customer services exceptionally helpful.”

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Posted 1 year ago

“The drill was received within a couple of days. we used the drill for the first time to drill two holes in wood when smoke started billowing out the vents on the back of the drill. i contacted power tool world to get it exchanged, which seemed easy but its taken well over a week for the new one to arrive after retuning the old one within a couple of days. fingers crossed the new drill will last longer.”

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Posted 1 year ago

“The item required was in stock and delivery was very prompt. However, in spite of repeated requests for a VAT invoice none has been forthcoming. Good luck to any customer who has problems with a tool or a delivery: you won't be able to contact anyone in Power Tool World!”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We are sorry that you’ve had some issues reaching out to us and requesting an invoice. We can’t see that we've received any communication from you about this however when reviewing this, one of our Customer Support agents had called you to discuss your issue and can confirm this is now all resolved. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Makita drill body excellent, item packaging poor, not delivered as requested, hence 3 star.”

Helpful Report

Posted 1 year ago

Hello Richard, Thanks for taking the time to leave your review, we value all customer feedback. We apologise that your order wasn’t delivered when you had expected it to be. Upon checking your tracking, we can see this was delivered on day 2 of your 1-3 working day delivery method you had selected. With regards to our packaging, we try to find the right balance of securing our packages sufficiently for transit whilst keeping our contribution to landfills to a minimum. We have reported your feedback to our warehouse to help improve our packaging in the future. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Product is good, unfortunately the delivery company Power Tool World use are not (DPD). Delivery was 2 days later than it should have been and tracking was non existent.”

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Posted 1 year ago

Hi Nicola, Thanks for taking the time to leave your review, we value all customer feedback. We apologise that your order wasn’t delivered during the expected delivery timeframe. This isn’t the service we have come to expect from our courier and we have raised this issue as feedback to help prevent this from happening again. We can see that your order has now been delivered successfully. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Ordered a new table saw on a Wednesday with free next day delivery, but i received the saw the following Tuesday, kept getting emails say its going to be delivered the next day only to receive an email on the day at dinner time to say its delayed and will be delivered the next day this happend every day until I received the parcel on the following Tuesday and on the day it did get delivered I got a call from DPD asking if still wanted a parcel picking up 🙄 the table saw is good but the delivery was awful.”

Helpful Report

Posted 1 year ago

Hi Marc, Thanks for taking the time to leave your review, we value all customer feedback. We apologise that your order wasn’t delivered during the expected delivery timeframe. This isn’t the service we have come to expect from our courier and we have raised this issue as feedback to help prevent this from happening again. We can see that your order has now been delivered successfully. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Service was very good item was well packaged and arrived in good time”

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Posted 1 year ago

“Purchased the wrong drill can’t afford to do the xchange and spent my savings on it”

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Posted 1 year ago

Hi Andrew, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to read this as we do not have a charge for exchanges & incorrectly ordered items may be returned for a full refund. You can find out more about our returns policy here: https://www.powertoolworld.co.uk/returns-refunds/ We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Didn’t get a vat receipt, paper one with tool , got to print it off computer and by printers broken Asked customers services if they could send me one by post , said they could not Would not use them again , How hard is it to put an invoice receipt ,will goods you purchase”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review, we value all customer feedback. As standard, we don’t send or include paper invoices inside our shipped orders. We don’t include these as we provide digital invoices upon request to help reduce environmental waste. If there is anything else we can help you with, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Good service and fast delivered”

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Posted 1 year ago

“Delivered ok on time”

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Posted 1 year ago

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