Postman Pooch Reviews

Name: Postman Pooch
Address: Suite 210, Northlight Industries, Unit 2 Northlight House, Brierfield, Lancashire
Rating: 4.83

4.8 Rating 1,943 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Postman Pooch 5 star review on 18th November 2025

Ashleigh Paterson

Postman Pooch 5 star review on 26th October 2025

Bev Newton

Postman Pooch 5 star review on 11th October 2025

Kirsten Irvine

643

Anonymous

Anonymous // 01/01/2019

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“Great quality items my dogs loved the cake, thanks for making my Millie’s 10th birthday special”

Postman Pooch 5 star review on 1st October 2024

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(Nelson) - Posted 1 year ago

“McGee loved his birthday box and is still making his way through it.”

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(Nelson) - Posted 1 year ago

“We ordered a personalised box and it seemed to get lost in the post. I messaged and straight away another one was sent out next day delivery. The box was absolutely perfect, our Daxie absolutely loved everything in the box and it was all so beautifully presented! Would definitely buy again!”

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(Nelson) - Posted 1 year ago

“Brilliant products”

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(Nelson) - Posted 1 year ago

“Slow to deliver considering it was supposed to be Royal Mail 48. Ordered the ‘get well soon box and card’, didn’t ask for a message for the card which I thought was odd, so left one in the notes section. No card was included so the recipient didn’t know who it was from which is pretty useless.”

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(Nelson) - Posted 1 year ago

Hi Marissa, Thank you for your feedback, and we’re truly sorry to hear about the delay with Royal Mail. We dispatched your order as quickly as possible, but unfortunately, delays do happen from time to time. We sincerely apologize for any inconvenience this caused. We understand how important it is for our customers to have a smooth experience, and we never want anyone to feel disappointed. As a gesture of goodwill, we’d love to offer you a £5 voucher for your next purchase. If you could kindly reach out to us at support@postmanpooch.zendesk.com, our team will be happy to assist you with this. Thank you again for your understanding, and we hope to serve you better in the future! Best regards, The Postman Pooch Team

Posted 1 year ago

“Very Tasty treats Arrived early Dog loves them”

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(Nelson) - Posted 1 year ago

“Excellent delivery! And definitely worth the money !”

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(Nelson) - Posted 1 year ago

“Brilliant box of dog goodies and treats. I will definitely be ordering again at Christmans 🎄”

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(Nelson) - Posted 1 year ago

“My dog absolutely loves these treats, especially all the sausages. Really happy to have found a company that sells healthy products. Quick delivery, I would recommend.”

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Posted 1 year ago

“Daughter was delighted with the birthday box for her red fox labradors 2nd birthday”

Postman Pooch 5 star review on 20th September 2024

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(Nelson) - Posted 1 year ago

“Great products, delivered quickly. I have one very happy dog.”

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(Nelson) - Posted 1 year ago

“Lola loved her birthday box, she was so excited to get her cupcake and all of her new toys out!”

Postman Pooch 5 star review on 19th September 2024

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(Nelson) - Posted 1 year ago

“Really good service, received a call to inform me that they had run out of the particular colour toy that I had ordered. Asked if I wanted another colour, but as I didn't need the goods straight away I opted for a short delay and to get exactly what I ordered. The doggie Birthday cake arrived really well wrapped, and in perfect condition. The toys were all lovely. Also included was a birthday party kit with a banner, balloons, doggy party hat and a Bandana, this was a gift from the company as an apology for the initial problem with my order.”

Postman Pooch 5 star review on 17th September 2024

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(Nelson) - Posted 1 year ago

“These are all good sized healthy treats at a great price. I have 4 happy dogs who are enjoying the mixed box, some fave treats & some new to them. Well worth trying.”

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(Nelson) - Posted 1 year ago

“Not really worth the money, was disappointed”

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(Nelson) - Posted 1 year ago

“Fantastic service and products. Fast delivery and easy to order from overseas. Happy customer and pouch. RJ”

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(Nelson) - Posted 1 year ago

“Great selection box that has been a hit with our Tibetan terrier. Well packaged and very good value. Will definitely be ordering again”

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(Nelson) - Posted 1 year ago

“Not received it’s gone way over my expectations”

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(Nelson) - Posted 1 year ago

Hi Helen, I'm really sorry to hear that your parcel hasn't arrived on time. Unfortunately, Royal Mail can experience occasional delays with certain parcels. According to the tracking information, it is out for delivery today. In the future, if there's a delay, please don't hesitate to reach out to us directly at support@postmanpooch.zendesk.com. We'll either contact Royal Mail to investigate the issue or send out a replacement right away. As a gesture of goodwill for this inconvenience, if you reach out to support, I'll arrange for a £5 voucher to be sent to you. Thank you for your understanding.

Posted 1 year ago

“Everything arrived in plenty of time even though I ordered late for my dogs Birthday. The items were lovely and Jessie enjoyed getting stuck in.”

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(Nelson) - Posted 1 year ago

“Super fast delivery and fab items packaged very well and my dog loved it for his birthday”

Postman Pooch 5 star review on 6th September 2024

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(Nelson) - Posted 1 year ago

Postman Pooch is rated 4.8 based on 1,943 reviews