Postman Pooch Reviews

Name: Postman Pooch
Rating: 4.84

4.8 Rating 1,616 Reviews

97 %

of reviewers recommend Postman Pooch

4.8

Based on 1,616 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Postman Pooch 5 star review on 23rd May 2024

534

Anonymous

Anonymous // 01/01/2019

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“Never disappointed. Really good hampers. Always delivered on time. Highly recommend”

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Posted 7 months ago

“Amazing would definitely recommend x”

Postman Pooch 5 star review on 4th October 2023

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Posted 7 months ago

“Amazing products”

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Posted 7 months ago

“After being asked the gender, name and breed of the dog I was buying for I had expected a coloured gift box (perhaps pink as it was a girl) with the items I had purchased inside with a lovely personalised card. As this was my first time buying from Postman Pooch I was excited to receive the personalised gift package to give as a birthday present. However, there was no actual gift box, just the regular postage box with my postal address and the usual postal labels on it. I opened the box thinking the gift box would be inside, but it wasn't. The birthday card was a cheap little black and white one and the message on the card states that it is from Postman Pooch not blank so you can add your own name! My items were just rattling around with the card and the party hat was for a boy not a girl. Great idea, but very disappointing purchase. Couldn't return as had to gift the package (with my address etc. on it!!) the next day.”

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Posted 7 months ago

Hi Carol, sorry to hear you are disappointed. The Birthday box shown in the photo you bought from is the exact box we sent your ordered in, no where on the website do we advertise blue or pink boxes for specific genders. In reference to the coloured party hats we don't promote that you will receive a pink hat either, we have gold, silver, red, blue green and yellow as shown on the website. If you were unhappy with the purchase we do offer a full refund policy if you return the order to us with the items unused. Again sorry to hear you were disappointed with your order but this is the first time we are hearing about any issues from you, please next time reach out to us and we can rectify any problems for you.

Posted 7 months ago

“Fantastic service and wonderful product”

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Posted 7 months ago

“Really cool products, had the pawsty and dogritos Came in a timely manner”

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Posted 7 months ago

“Delivery to me instead of intended recipient despite entering different shipping details Message not included in delivery and was written as if I had a new puppy! Very disappointed with service this time around.”

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Posted 7 months ago

Hi Claire, I have just checked your latest went to the address you put at checkout. You paid by Apple Pay which automatically sets the delivery address for you when ordering based on what settings you have in your phone. I suggest maybe changing your delivery address settings in Apple Pay so this doesn't happen again.

Posted 7 months ago

“Great service and happy with products, only criticism would be an option to write/type in cards purchased”

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Posted 7 months ago

“Fast delivery, excellent customer service and a very happy birthday boy!! Great selection of toys and treats in the kong box! Will defo be shopping on here again soon!!”

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Posted 7 months ago

“This business is excellent to deal with. The products are lovely and my Grandog loves everything i have bought her. When i give her the box’s she knows it toys and treats. I am sure she wonders if a bottle of Dogbeer is inside as she loves it. Highly recommend.”

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Posted 7 months ago

“ARRIVED ON TIME AND IN GOOD CONDITION LUNA LOVED HER BIRTHDAY GOODIES”

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Posted 7 months ago

“Gift card not included in order. Really disappointed.”

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Posted 8 months ago

“First time we’ve used Postman Pooch but it won’t be the last. Delivery was spot on and the birthday box was fab. Teddy loved everything and judging by the quality of the contents, was definitely value for money. Thank you.”

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Posted 8 months ago

“Lola the staffie LOVES her monthly box great value and a happy dog 😊👌 she may be an old girl but she loves a squeaky toy ❤️”

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Posted 8 months ago

“Storm loves his birthday box, he loved the cake which he shared with his doggie brother and sister. Definitely recommend. Royal Mail messed up the delivery so it was late but Storm was very happy.”

Postman Pooch 5 star review on 20th September 2023

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Posted 8 months ago

“I bought some great toys for our dogs there was a good selection and it was a quick receipt delivery too”

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Posted 8 months ago

“Eric loved his birthday box from Postman Pooch. The communication was great and the parcel arrived on time and was full of Kong toys and other goodies including a birthday cake and hat (see video).”

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Posted 8 months ago

“Thank you for the box of goodies for Alfie. He loved opening some of the presents and eating his party hat :) It arrived well packaged and I am pleased with my purchase.”

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Posted 8 months ago

“My dogs absolutely loved them”

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Posted 8 months ago

“I was really happy with billies box I will certainly us you again Thank you”

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Posted 8 months ago

Postman Pooch is rated 4.8 based on 1,616 reviews