Postman Pooch Reviews

Name: Postman Pooch
Address: Suite 210, Northlight Industries, Unit 2 Northlight House, Brierfield, Lancashire
Rating: 4.82

4.8 Rating 1,975 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Postman Pooch 5 star review on 19th December 2025

Anonymous

Postman Pooch 5 star review on 26th October 2025

Bev Newton

Postman Pooch 5 star review on 11th October 2025

Kirsten Irvine

643

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Birthday Box arrived promptly. On the big day my curious canine sidekick very much appreciated the contents. The eats and toys were, and are, very much to his liking. Intially though, he wasn`t sure of the popcorn, but after spitting it out a few times, he decided it was delicious. Things got so bad that I had to hide the remainder to stop him harrassing me for the rest of the packet!! All in all, I am one happy customer and my dog was one happy boy on his special day. Thanks Postman Pooch.”

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(Nelson) - Posted 1 year ago

“Excellent service, thank you”

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(Nelson) - Posted 1 year ago

“Not received my 2,packets of chicken chew strips yet, ordered on the 3rd October/ it’s the 10th, still not here ☹️🥺😡”

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(Nelson) - Posted 1 year ago

Hi Mary, Thank you for your feedback! Upon reviewing your order, I can see that it was placed on 26th September and successfully delivered on 28th September. You can verify this through the tracking link provided below, which includes a photo confirmation of delivery: https://www.royalmail.com/track-your-item#/tracking-results/FL232753210GB If you have any further questions or concerns, please don't hesitate to reach out on support@postmanpooch.zendesk.com We're here to help! Best regards, The Postman Pooch Customer Service Team

Posted 1 year ago

“Absolutely loved our dog birthday box! Our dog was very excited, loved her pupcake and cheesy popcorn!”

Postman Pooch 5 star review on 10th October 2024

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(Nelson) - Posted 1 year ago

“Amazing customer service. Thank you so much”

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(Nelson) - Posted 1 year ago

“Postman Pooch has a great choice of gifts to suit a pet’s particular needs. It is my go to place for something fun and different! A great array of snacks is also available. Items can be boxed with a personalised card for those special occasions. Delivery is in good time and the parcel is well packed and arrives in excellent condition ready to give. All my doggy friends love Postman Pooch!”

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(Nelson) - Posted 1 year ago

“Love the toy. My dog absolutely loves it thank you!”

Postman Pooch 5 star review on 7th October 2024

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(Nelson) - Posted 1 year ago

“Great service and get products. I had an issue with my order as I had ordered two of the same product and the team replied on the same day to rectify the issue. Delivery was quick and on time. Highly recommend!”

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(Nelson) - Posted 1 year ago

“Thank you for my pups first birthday box! It had all I needed and the balloons with paws are just so cute! Highly recommend”

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(Nelson) - Posted 1 year ago

“My little dog loved it! The box contained everything we needed to celebrate his birthday and he was super excited to open it and see it was all for him! I thought it was good value for money too”

Postman Pooch 5 star review on 3rd October 2024

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(Nelson) - Posted 1 year ago

“Lovely ideas and great product although they did send the wrong colour toy but willow still loves it”

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(Nelson) - Posted 1 year ago

“Fabulous birthday cake for my baby boy. He LOVED it! It arrived quickly and in time for his big day. Highly recommend!”

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(Nelson) - Posted 1 year ago

“Great quality items my dogs loved the cake, thanks for making my Millie’s 10th birthday special”

Postman Pooch 5 star review on 1st October 2024

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(Nelson) - Posted 1 year ago

“McGee loved his birthday box and is still making his way through it.”

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(Nelson) - Posted 1 year ago

“We ordered a personalised box and it seemed to get lost in the post. I messaged and straight away another one was sent out next day delivery. The box was absolutely perfect, our Daxie absolutely loved everything in the box and it was all so beautifully presented! Would definitely buy again!”

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(Nelson) - Posted 1 year ago

“Brilliant products”

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(Nelson) - Posted 1 year ago

“Slow to deliver considering it was supposed to be Royal Mail 48. Ordered the ‘get well soon box and card’, didn’t ask for a message for the card which I thought was odd, so left one in the notes section. No card was included so the recipient didn’t know who it was from which is pretty useless.”

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(Nelson) - Posted 1 year ago

Hi Marissa, Thank you for your feedback, and we’re truly sorry to hear about the delay with Royal Mail. We dispatched your order as quickly as possible, but unfortunately, delays do happen from time to time. We sincerely apologize for any inconvenience this caused. We understand how important it is for our customers to have a smooth experience, and we never want anyone to feel disappointed. As a gesture of goodwill, we’d love to offer you a £5 voucher for your next purchase. If you could kindly reach out to us at support@postmanpooch.zendesk.com, our team will be happy to assist you with this. Thank you again for your understanding, and we hope to serve you better in the future! Best regards, The Postman Pooch Team

Posted 1 year ago

“Very Tasty treats Arrived early Dog loves them”

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(Nelson) - Posted 1 year ago

“Excellent delivery! And definitely worth the money !”

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(Nelson) - Posted 1 year ago

“Brilliant box of dog goodies and treats. I will definitely be ordering again at Christmans 🎄”

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(Nelson) - Posted 1 year ago

Postman Pooch is rated 4.8 based on 1,975 reviews